Unimark EC3000 Series User manual

www.unimark.com Unimark Service: USA #: [phone] or [phone]
EC3000 Series
P/N: 71U-1409-300K © 2008, REV 20
Installation & Operator’s Manual

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 2of 24
Table Of Contents
1.0 Introduction ----------------------------------------------------------------------------------------------------- Page 3
2.0 Items Included -------------------------------------------------------------------------------------------------- Page 3
3.0 Installation ------------------------------------------------------------------------------------------------------ Page 4
3.1 Unpacking
3.2 Counter Top Location
3.3 Rear Shroud Option
3.4 Rear Shroud Mounting Option
3.5 In-Counter Location
3.6 Plugging into the Unit
4.0 Host RS-232 Serial Interface Specifications -------------------------------------------------------------- Page 8
4.1 Hardware Interface
4.2 Data Structure
5.0 ASCII Control Character List ------------------------------------------------------------------------------ Page 8
6.0 Bar Code Reading Operation ------------------------------------------------------------------------------- Page 9
6.1 Bar Code Coupon Reading Using the Counter Top Version
6.2 Bar Code Coupon Reading Using the In-Counter Version
6.3 Bar Code Data and Configuration
7.0 ATB MAG Swipe Reading Operation (optional) ------------------------------------------------------- Page 11
7.1 Installing the Magnetic Swipe Reader Option
7.2 Swiping ATB Magnetic Coupons
7.3 Image Mode Operation
7.4 PECTAB Mode Operation
8.0 Operator Controls / Indicators ----------------------------------------------------------------------------- Page 15
8.1 Eject Button
8.2 Reset Button
8.3 Visible Indicator Intensity Adjustment
8.4 Audible Indicator Intensity Adjustment
8.5 Power ON Indicator
8.6 Boarding Status Indicator
8.7 Optional Passenger (PAX) Display
9.0 Cleaning -------------------------------------------------------------------------------------------------------- Page 17
9.1 Bar Code Scanner
9.2 ATB MAG Reader
10.0 Troubleshooting ---------------------------------------------------------------------------------------------- Page 19
11.0 Customer/Technical Support ------------------------------------------------------------------------------ Page 20
11.1 Return Authorization/Customer Service
11.2 Technical Support
12.0 Commands and Responses --------------------------------------------------------------------------------- Page 21
12.1 AEA Commands/Sequences
12.2 AEA Error Messages
13.0 Unimark Products, LLC. Warranty Statement -------------------------------------------------------- Page 24
FCC Emission Interference
This device complies with Part 15 of the FCC Rules. Operation is subject to the followingtwo conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, includinginterference that may cause undesired operation.
Any changes or modifications not expressly approved by Unimark could void the operator’s authority to operate the equipment under these conditions and rules.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at their own cost.

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1.0 Introduction:
The Express Check 3000 compact Boarding Gate Reader or BGR (hereafter referred to as the Unit) is a small footprint,
fast, and versatile airline document reader, incorporating an internal bar code image scanning device capable of reading
all industry standard 1D and 2D symbologies. The Unit also provides for a number of externally connected options for
ATB and credit card magnetic stripe reading, coupon and receipt printing, OCR reading, keypad/display interfaces, and
other serially connected devices.
The Unit incorporates a number of host interface options, which are configurable at the factory. A standard DB-9 RS-232
Asynchronous Serial Communication port is available for interface to the host system. The DB-9 host interface port is
configured as a DCE unit allowing for a straight 1:1 connection to a DTE host system (this is identical to the
EC2000/2000se). This RS-232 connection is also available using an RJ-45 style connector, which replaces the Ethernet
option when installed.
The Unit also provides Ethernet (RJ-45 connection) and USB interface options, which are also designated for connection
to the host system or network PC. Two additional RS-232 serial connections are provided for external option interface.
The Unit is designed to fit into airline podiums or set atop work stations utilizing a minimum of counter space. The
Counter Top EC3000 incorporates a lockable mounting platform to secure the Unit to any counter surface.
The magnetic stripe reader option will accept full size ATB coupons, the ATB flight coupon section, the ATB boarding
pass stub, and Wallet type coupons in any of these configurations as well as standard credit cards.
The Unit uses an internal audible alarm. This is primarily used to provide an audible “Do Not Board” indication after
reading ATB magnetic or bar code data and the host system has determined that the passenger data does not match the
current flight. The Unit is also designed to provide an internal audible indicator when bar code data has been sent to the
host system.
The Unit incorporates a large visual light source to provide a clear GREEN and RED indicator, which indicates either an
“Ok to Board” or “Do Not Board” scenario (controlled by the host) after the appropriate command is received from the
host. The Character Display option provides visible feedback of processes being performed and the status of the Unit,
using various Auto or Host Controlled messages.
A functional reset button has been incorporated to allow the operator to reset the read state of the unit (eject coupons or
clear data from the memory) so that it is ready to read another coupon. Additional controls are provided to allow the
operator to set the visible and audible indicator levels.
The Unit uses an external auto-switching power supply module, allowing operation in both 110 and 220VAC
environments.
2.0 Items Included:
2.1 EC3000 Unit
2.2 AC Power Cord
2.3 External Power Supply Module
2.4 Manual or Quick Reference Card
Product CD (available on Unimark Website)
2.5 Optional items such as interface cables & adaptors

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 4of 24
3.0 Installation
3.1 Unpacking
Open the shipping carton. Remove the accessory items and lift the Unit from the carton, ensuring a firm grip on the base
of the Unit. Retain original shipping carton and packing material for future shipping or storage purposes.
Take caution of the scanner window when lifting, carrying, and installing the Unit.
3.2 Counter Top Location
The EC3000 Counter Top version of the Unit is designed to be placed or mounted on a flat stable area and its compact
size allows positioning on all common airline podium and counter locations (surfaces and side attachments).
The Unit must be installed on a flat and stable surface.
Do not install the Unit where it will be exposed to direct sunlight.
Sunlight will affect the bar code scanner’s ability to read boarding passes or properly lock onto the scan stand symbol if
applicable. Sunlight will also affect the readability of the display and the indicator light source.
3.3 Rear Shroud Option
The Unit has a rear shroud option to cover and protect the cables and connectors. The option latches onto the rear of the
Unit and is removed using a key lock.
Removing the Shroud
1. Insert the key into the lock and turn
2. Pull the Shroud and Unit from each other
Installing the Shroud
1. Make sure all required cables are connected
2. Align the Shroud with the rear of the Unit
3. Move the Unit and Shroud together until they latch
Key Lock
Shroud
Align tabs with slots

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3.4 Rear Shroud Mounting Option
The Unit has a rear shroud mounting option to secure the unit to the counter or desk surface and to cover and protect the
cable and connectors. The option interlinks into the bottom of the Unit and latches onto the rear of the Unit. It is
removed using a key lock.
Removing the Unit from the Mount
1. Insert the key into the lock and turn
2. Pull the Unit forward from the Mount
3. Verify the Unit is clear of the Mount
4. Remove the cables from the rear of the unit
Installing the Unit onto the Mount
1. Make sure all required cables are connected
2. Align the Unit with the Interlinks of the Mount
3. Slide Unit back until it latches into the Shroud
The Mount has four 0.200” (5mm) holes, which are used to secure it to an adaptor or counter using the appropriate
machine or wood screws. Depending on the counter or adaptor use standard 6-32 or 8-32 (3mm or 4mm) machine or #6
or #8 self-tapping screws. Screw head height must not exceed .180” (4.5mm) in height.
Key Lock
Shroud
Align tabs with slots
Interlinks
Interlinks
Mountin
g Screws

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 6of 24
3.5 In-Counter Location
The In-Counter version of the Unit is designed with the typical installation methodology to place it in a counter opening
so that the top of the unit sits relatively flush with the top surface (like a retail store’s in-counter scanner).
However, the In-Counter version is not limited to this type of installation, and it may be placed on a flat stable area just
like its counter top version, and like its counterpart, the compact size allows positioning on all common airline podium
and counter locations (surfaces and side attachments).
The Unit must be installed on a flat and stable surfaceor mounted securely in various orientations.
Do not install the Unit where it will be exposed to direct sunlight.
Sunlight will affect the bar code scanner’s ability to read boarding passes or properly lock onto the scan stand symbol if
applicable. Sunlight will also affect the readability of the display and the indicator light source.
3.6 Plugging into the Unit
The Unit has the following physical connections:
3.6.1 A Locking DC power connection. This matches the plug from the external power supply module.
The external power supplymodule incorporates an IEC 320 power connection accepting 110/220VAC (50/60Hz).
The power supply module must be plugged into a properly grounded outlet to comply with electrical
safety standards.
Do not install or unplug the DC cable until the switch on the power supply module has been placed in
the OFF (O) position. Installing or unplugging this cable when the switch is in On (I) position may
cause damage to the Unit’s electronics.
3.6.2 A DB-9(F) RS-232 host interface connection. This connection is configured as DCE. A simple straight 1:1 cable
quickly interfaces the Unit to a standard connection on a typical PC based host system.
3.6.3 An optional RJ-45 connector may be installed (in place of the Ethernet connector) to provide an alternate RS-232
host interface connection. When the RJ-45 RS-232 connector is installed it is wired in parallel with the DB-9
connector, so the two must never be connected at the same time.
3.6.4 An RJ-45 Ethernet host interface connection.
3.6.5 A Type-B USB host interface connection.
3.6.6 Two auxiliary (AUX) RS-232 interface connections:
3.6.6.1 AUX 1 is primarily for connection to the optional magnetic stripe reader.
3.6.6.2 AUX 2 is targeted for an optional external printing device, but anyRS-232 device may be connected so
long as the firmware supports the required communications protocol.

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Counter Top Version Connector Access

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 8of 24
4.0 Host RS-232 Serial Interface Specifications
4.1 Hardware Interface
The Unit provides an RS-232 Asynchronous Serial Communications port to interface to the Host system. This connection
is provided using a single DB-9 female pin connector marked HOST or alternately an RJ-45 connector. The Unit is
configured as a DCE unit and connects to an associated DTE host using a straight 1:1 cable to the DB-9 connector
(assuming the host system uses a corresponding DTE DB-9 connector). The pin-out below provides the basic cabling
requirements to connect the Unit to a PC type host system serial port.
Notes: (1) DB-9 pins 1 and 9 are not required connections.
(2) RJ-45 serial connection only applicable if it is installed in place of the Ethernet RJ-45 connector.
(3) Pin 1 on the RJ-45 serial connector option will either be a no-connect or a ground connection.
Host (DTE) PC/AT or equivalent Signal Flow EC3000 (DCE)
Pin #, DB-9 Signal Name Pin #, DB-9F Pin #, RJ-45(2)(3) Signal Name
1 CD N/A 1(1) 8 Signal GND
2 RxD 2 3 TxD
3 TxD 3 2 RxD
4 DTR 4 7 DSR
5 Signal GND N/A 5 8 Signal GND
6 DSR 6 6 DTR
7 RTS 7 4 CTS
8 CTS 8 5 RTS
9 RING 9(1) –Not Connected
4.2 Data Structure
The Unit uses an asynchronous serial data transmission method. Data is sent based on any combination of the following:
Baud Rate Data Length Parity Stop Bit
115200, 57600, 38400, 19200, 9600, 4800, 2400, 1200 8, 7 None, Even, Odd 2, 1
5.0 ASCII Control Character List
ACK - Acknowledge character (06HEX). Notifies host or Unit that the previous message was received correctly.
BEL - BEL character (07HEX). May be used to initiate a beep from the Unit (depends on FW option).
CR - Carriage Return character (0DHEX). Used in conjunction with LF to separate magnetic TRACK and BLOCK fields.
DC1 - XON character (11HEX). Used to indicate that the host serial port is ready.
Also used to identify Track 1/Block 1 magnetic data in IMAGE mode.
DC2 - (12HEX). May be used to initiate a dual tone beep from the (depends on FW option).
Also used to identify Track 1/Block 2 magnetic data in IMAGE mode.
DC3 - XOFF character (13HEX). Used to indicate that the host serial port is NOT ready.
Also used to identify Track 1/Block 3 magnetic data in IMAGE mode.
! “ # - ID characters (21 –22 –23HEX). Used to identifyTrack 2/Blocks 1, 2 & 3 magnetic data in IMAGE mode.
1 2 3 - ID characters (31 –32 –33HEX). Used to identifyTrack 3/Blocks 1, 2 & 3 magnetic data in IMAGE mode.
A B C - ID characters (41 –42 –43HEX). Used to identify Track 4/Blocks 1, 2 & 3 magnetic data in IMAGE mode.
ETX - End Of Text character (03HEX). Used to suffix the PECTAB format table and commands being sent to the Unit. Used
by the Unit to suffix magnetic data in image mode and command responses. [ETX] may be a series of characters.
LF - Line Feed character (0AHEX). Used in conjunction with CR to separate magnetic TRACK and BLOCK fields.
NAK - Negative Acknowledge character (15HEX). Notifies host or Unit that the previous message was NOT received
correctly.
NUL - NULL pad character (00HEX). Character is typically ignored by the Unit unless it is being passed through to one of the
device ports, part of an [STX] or [ETX] sequence or used in a communications protocol such as an LRC or DRC.
SOH - Start Of Header character (01HEX). Sometimes used to prefix special commands or messages.
STX - Start Of Text character (02HEX). Used to prefix the PECTAB format table and commands being sent to the Unit.
Used by the Unit to prefix magnetic data in image mode and command responses. [STX] may be a series of
characters.

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6.0 Bar Code Reading Operation
6.1 Bar Code Coupon Reading Using the Counter Top Version
The integrated bar code scan engine target area is located near the center of the main case top surface.
Acoupon present (or detection)beam is located just in front of this target area. When a coupon cuts this beam, the scan
engine is automatically triggered to look for (or scan for) any bar codes that come into the target area.
The Unit provides an audible indication when bar code data is “transmitted”to the host system. The audible indication
does not indicate that the passenger data is valid for the specific flight, but only that the bar code presented was accurately
“scanned and transmitted”.
The AEA CB, CC, and CE (or equivalent non-AEA protocol) commands are used to generate audible and visible
indications of “Ok to Board” or “Do Not Board” conditions (same as regular magnetic data reading).
The 2D bar code scanner (or scan engine) does not have any laser components. The scan engine uses light
emitting diodes (LEDs) that create aimer lines, illumination sources, or target patterns if applicable.
Although the operator is exposed to these light sources, testing has been done to demonstrate that the scan
engine is safe for this type of application (under normal usage conditions).
Just as any light source, the operator should never stare directly into the beam or lens.
Indicator showing GREEN for “OK to Board” condition
Coupon present/detection beam
Passenger (PAX) Display
Indicator showing RED for “Do Not Board” condition
Lines show approximate projected scan location for bar
code placement

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 10 of 24
6.2 Bar Code Coupon Reading Using the In-Counter Version
The In-Counter version’s integrated bar code image scanner target area is actually a cone area projected up from within
the Unit. This allows scanning of coupons as they are brought in towards the scan window.
The Unit provides an audible indication when bar code data is “transmitted”to the host system. The audible indication
does not indicate that the passenger data is valid for the specific flight, but only that the bar code presented was accurately
“scanned and transmitted”.
6.3 Bar Code Data and Configuration
The Unit utilizes industry standard bar code image scanners. Scanned bar code data is transmitted to the host system as
straight data or with various identifiers (like the AIM ID code) or format characters like the hard coded transaction code
“HCTC”. See the typical format examples below:
[STX]“Bar Code Data”[ETX] - Standard BC data only format
[STX]“Bar Code Data”[CR][ETX] - Standard BC data only with carriage return after the data
[STX]‘AIM ID’“Bar Code Data”[ETX] - Standard BC data with AIM ID
[STX]‘SITA ID’“Bar Code Data”[ETX] - Standard BC data with SITA “C” Mode ID
[STX]‘AEA ID’“Bar Code Data”[ETX] - Standard BC data with AEA 2006 ID
[STX]‘HCTC’“Bar Code Data”[ETX] - Standard BC data with HCTC
[STX]BCRI#“Bar Code Data”[ETX] - Standard BC data with the AEA BCRI# string (BC inserted)
[STX]‘HCTC’BCRI#‘AEA ID’“Bar Code Data”[ETX] - Standard BC format specified in AEA 2006 specification
Code versions with specific communication protocols like SITA CUTE specifically define the bar code data format.
Generic AEA code versions allow the barcode data format to be customized using any of the available options detailed
above or any combination (see example below).
[STX]‘HCTC’BCRI#‘AIM ID’“Bar Code Data”[CR][ETX]
This example shows the addition of the hard coded transaction code, the BCRI# AEA string, the AIM ID code, and a
carriage return added to the end of the BC data. This example shows the order in which these configurable options will
be added if enabled; so for example “HCTC” will always be directly after the [STX] and before any other configurable
options and the BC data if enabled.
The [STX] and [ETX] are typically 02HEX and 03HEX respectively.

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7.0 ATB MAG Swipe Reading Operation (optional)
7.1 Installing the Magnetic Swipe Reader Option
7.1.1 Locate the t-bracket.
7.1.2 Orient the reader to the t-bracket so that the interface cable connection located at the rear of the unit.
7.1.3 Remove the screws from the bottom of the swipe reader and secure the t-bracket to the reader.
7.1.4 Remove the two bottom screws located towards the rear of the Unit.
7.1.5 Maintaining the orientation stated above, secure the t-bracket to the Unit.
7.1.6 Install the swipe reader interface cable to the AUX1 connector on the rear of the Unit.

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 12 of 24
7.2 Swiping ATB Magnetic Coupons
The Unit’s swipe reader option accepts full size ATB coupons, the ATB flight coupon section, the ATB boarding pass
stub, and Wallet type coupons. The coupon is swiped through the reader as shown below.
Coupons may be swiped forward or backwards through the reader as long as the magnetic strip always faces directly
towards the face of the magnetic head. The coupon symbol on top of the reader indicates proper coupon orientation.
The Unit reads and transmits the magnetic data from ATB or Boarding Pass coupons and then waits for the host to
respond, just as a mechanized magnetic BGR reader processes ATB coupons and boarding passes.
If magnetic data is detected by the reader but cannot be processed properly, the Unit will provide an audible and visible
indication of the appropriate error condition such as missing PECTAB.

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To avoid damage to the swipe reader, follow these basic precautions:
1. Do not insert multiple coupons.
2. Do not insert torn or mangled coupons.
3. Do not insert anyother kind of printout except ATB coupons.
4. Avoid inserting coupons which have staples in them. If this is unavoidable, make sure staples are placed in the
center of the coupon. Staples placed at the top or the bottom of the coupon will cause damage to the MAG read
heads.
Staple Safe Zone
Staple Stub
Place Staple Here
CAUTION: DO NOT PLACE
STAPLES IN THESE AREAS
SINCE THEY WILL BE
DIRECTLY IN LINE WITH
THE MAG READ HEADS.

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 14 of 24
7.3 Image Mode Operation
In this mode, the Unit transmits all data read from the ATB magnetic stripe. Exact format will vary depending on the
firmware version (see basic example below):
[STX]
11HEX“Track 1/Block 1”[CR][LF] 12HEX“Track 1/Block 2”[CR][LF] 13HEX“Track 1/Block 3”[CR][LF]
21HEX“Track 2/Block 1”[CR][LF] 22HEX“Track 2/Block 2”[CR][LF] 23HEX“Track 2/Block 3”[CR][LF]
31HEX“Track 3/Block 1”[CR][LF] 32HEX“Track 3/Block 2”[CR][LF] 33HEX“Track 3/Block 3”[CR][LF]
41HEX“Track 4/Block 1”[CR][LF] 42HEX“Track 4/Block 2”[CR][LF] 43HEX“Track 4/Block 3”[CR][LF]
[ETX]
If the Unit cannot read any portion of the ATB magnetic stripe, it will still transmit the coupon data, but use a
replacement character such as %to substituted for areas of the magnetic stripe that were unreadable.
Once the Unit transmits the data to the host it waits for the appropriate AEA command to know if it should indicate an
“Ok to Board” or “Do NOT Board” condition (see PECTAB Mode operation).
The Reset button may be used to clear the read state, and another coupon may be processed.
7.4 PECTAB Mode Operation
In this mode, the Unit uses one of the downloaded PECTABs to retrieve all specified decoded magnetic data and
transmits the data as PECTAB elements per the AEA standard. This mode can drastically reduce the amount of data sent
to the host system, and uses the processing power of the Unit to sort through the magnetic data instead of the host system
performing this task.
If the Unit cannot read a specified portion of the ATB magnetic stripe, a substitution character will be returned. The
substitution character is defined by the PECTAB (see command set section).
Once the Unit transmits the data to the host it waits for the appropriate AEA command to know if it should indicate an
“Ok to Board” or “Do NOT Board” condition (see table below).
The host system must respond with one of the AEA commands listed in the table below:
Host Data Status AEA Command1LED2Audible2
“Ok to Board” –Data sent to host system was valid CC3GREEN NO
“Do NOT Board” –Data sent to host system was NOT valid CE RED NO
“Do NOT Board” –Data sent to host system was NOT valid CB RED YES
Notes: 1. Each AEA command sets up the Unit to read the next coupon.
2. Exact response for each command may vary depending on the firmware version, and can vary depending on
the usage of the AEA command. Length of response can be set by sending the required time period with the
command, as in CC#03, CB#03, and CE#03; where the time period used for each is three seconds.
3. CC command can have several variations for controlling the cut and sort operations.
The Reset button may be used to clear the read state, and another coupon may be processed.

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8.0 Operator Controls / Indicators
Several operator controls are provided for use during normal operation and to allow the operator to set indicator intensity
levels. Refer to “Function Diagram” section for location of controls.
8.1 Eject Button
An Eject button is provided to allow the operator to
clear the read state of the Unit (eject coupons or clear
data from the memory) so that it is ready to process
another coupon.
This is typically used when the host fails to respond
back to the Unit after it sends passenger data to the
system.
The button’s function is indicated by the
label.
After reading a magnetic or bar code coupon the
Unit waits for a response from the host. Pressing the
button at this time will clear the read state of
the Unit and allow another coupon to be processed.
8.2 Reset Button
A Reset button is provided to allow the operator to
perform a hard reset or restart of the Unit (same as a
full power cycle).
The button’s function is indicated by the
symbol.
During any point of normal Unit operation, the
operator can press the button and hold it for 2
seconds. Release the button when you hear an
audible beep and see the Character Display clear.
The Unit will complete the boot sequence and
attempt to link to the host application (same as
powering the Unit on, or off/on).
8.3 Visible Indicator Intensity Adjustment
Abutton is provided to allow the operator to set the
intensity level of the Unit’s visible indicator.
The button’s function is indicated by the
symbol.
Power the Unit off. Press and hold the
button and power the Unit on. Wait a few seconds
after the startup audible beep finishes and then
release the button.Now press and release
the button to cycle through the available
intensity levels of the visible indicator. Stop at the
desired level and then power cycle the Unit. This
will save the setting and re-initialize the unit.

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 16 of 24
8.4 Audible Indicator Intensity Adjustment
The Reset button has a secondary function to allow
the operator to set the intensity level of the Unit’s
audible indicator.
The button’s function is indicated by the
symbol.
Power the Unit off. Press and hold the
button and power the Unit on. Wait a few seconds
after the startup audible beep finishes and then
release the button.Now press and
release the button to cycle through the
available intensity levels of the audible indicator.
Stop at the desired level and then power cycle the
Unit. This will save the setting and re-initialize the
unit.
8.5 Power ON Indicator
A single light source is provided on the base to
indicate power on status of the Unit.
8.6 Boarding Status Indicator
A large visual indicator provides a clear GREEN
and RED visible light source to indicate either an
“Ok to Board” or “Do Not Board” status.
8.7 Optional Passenger (PAX) Display
An optional passenger (PAX) display module is
available. This option is a standard 2x20 (row x
column) Character Display (English character set).
Liquid Crystal (LCD) and Vacuum Florescent
Display (VFD) modules are available.
RED/GREEN Boarding
Status Indicator
PAX Display

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9.0 Cleaning
The following section is provided to assist in basic cleaning procedures for the Unit. This section is not intended for
regular maintenance or repair of the Unit.
9.1 Bar Code Scanner
As a general rule, the bar code scanner elements should require very little cleaning. The scanner components are
enclosed to minimize effects from the environment.
The primary item requiring cleaning is the scanner lens, which prevents direct access to the scan engine. Over time the
lens will become dirty from environmental dust and smudged by operators touching the lens.
To clean the lens:
1. Turn the unit off to avoid looking into the scanner light source.
2. Locate a soft non-abrasive/lint free cloth.
3. Wipe the lens area (see diagram below for lens location).
4. If some particles continue to cling to lens area, use canned air to dislodge and clear them away.
NOTE: DO NOT use a cloth soaked in any cleaning agent. Some cleaning agents can attack the plastic lens material
and cause it to become cloudy instead of transparent. Using an abrasive cloth can scratch the lens, and a cloth
that is not lint free may cause more material to be collected on the lens than what was originally present.
NOTE: Be sure and clean the entire lens. Not only does the scan engine capture the bar code image through this
component (approximately through the center), but the coupon present/detection beam passes through it to the
sensor mounted as shown below.
Lens positioned under the indicator light source
Coupon present sensor

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 18 of 24
Bar Code Scanner Continued (detection beam source)
The source of the coupon present / detection beam is within the base of the unit just before the scan or target area. There
is an opaque cover lens placed over the optical device to isolate it from dust and other contaminants.
To clean the lens:
1. Turn the unit off to avoid looking into the scanner light source.
2. Locate a soft non-abrasive/lint free cloth.
3. Wipe the cover lens area (see diagram below for lens location).
4. If some particles continue to cling to lens area, use canned air to dislodge and clear them away.
9.2 ATB Magnetic Swipe Reader
When cleaning the Unit’s ATB Magnetic Swipe Reader, the only acceptable cleaning solution is 99% Isopropyl Alcohol.
NEVER use a water based solution to clean rollers or read head. Some water based solutions can damage the rubber
elastomer on the rollers. Be very cautious about cleaning pouches like the ones used to clean PC screens. The solution for
this type of cleaning pad is typically 50% water and 50% Isopropyl Alcohol and is unacceptable.
Use Unimark ATB cleaning cards (P/N 700-5014-000, –200 or equivalent), which are presoaked in a solution of 99%
Isopropyl Alcohol.
To clean the ATB Magnetic Swipe Reader option:
1. Tear open the ATB cleaning card pouch
2 Swipe the cleaning card through the reader just as though it were a standard ATB magnetic coupon
3. Flip the card over and swipe it through the reader again
4. Repeat several more times
Note that the cleaning card will dry out very quickly with 99% Isopropyl Alcohol. Do not insert the cleaning card dry.
Cover lens

Page 19 of 24 71U-1409-300K; REV 20 EC3000 Installation and Operator’s Manual
10.0 Troubleshooting
The following section is provided to assist in the installation of the Unit, and covers issues that may occur when installing
new equipment. This section is not intended for regular maintenance or repair of the Unit.
10.1 Unit will not power up
10.1.1 Verify AC plug is installed into the power supply module.
10.1.2 Verify that the power switch on the power supply module is in the ON position (I).
10.1.3 Verify that the power supply module is connected/installed into the Unit’s back panel.
10.1.4 Check the AC line level.
10.2 Unit will not communicate with the host system
10.2.1 Verify communication cable is plugged into the connector marked HOST on the rear of the Unit, or one of
the alternate host interfaces.
10.2.2 Verify that the communication parameters of the host system match the Unit’s host port parameters.
Unit’s communication parameters and host port selection are done at the factory per customer
requirements.
10.3 Unit will not recognize a coupon when swiped through the optional swipe reader slot
10.3.1 Check coupon or label fragments in the swipe path and clear as required.
10.3.2 Check that the coupon swipes through the slot and past the magnetic head smoothly.
10.4 Cannot read the display
10.4.1 Verify that the display is not exposed directly to sunlight. Character displays can be difficult to see in
sunlight. Relocate the Unit if necessary.
10.4.2 Shade the display with your hand. If the display still cannot be seen, return the Unit to Unimark or a
certified service center.
10.5 Bar code scanner will not transmit data, appears to be off, or flashes continuously
10.5.1 Verify that the Unit is actually connected to the host system. The Unit will only generate a scan beep if
bar code data is “transmitted” to a host that is running an active application.
10.5.2 It is possible that the communication parameters of the scan engine are not set or have been changed.
Contact Unimark Service for instructions on how to configure the scan engine or return the Unit for
service.
10.5.3 If the bar code scanner illumination LEDs flash continuously or erratically, the scanner may not be
detecting movement within the scan window properly:
10.5.3.1 Clean the scanner lens.
10.5.3.2 Verify that the scan area is clean and has not been marked up.
10.5.3.3 Clean the coupon present / detection beam cover lense.
10.5.4 If the bar code scanner appears to be powered off:
10.5.4.1 Move a coupon or paper with black print through the scan area. This should cause the
scanner to turn on (flash) its illumination LEDs so the scanner can read a bar code.
10.5.4.2 If the LEDs do not turn on, contact Unimark Service for instructions on how to configure the
scan engine or return the Unit for service.
10.5.5 If the scanner reads bar codes randomly, the scanner lens may be dirty or smudged. Locate the scanner
lens area and clean with a soft non-abrasive/lint free cloth.
If the Unit still does not function properly, contact Unimark Service at [phone] or [phone].

EC3000 Installation and Operator’s Manual 71U-1409-300K; REV 20 Page 20 of 24
11.0 Customer/Technical Support
11.1 Return Authorization/Customer Service
To return a product to Unimark for repair or other assistance, please be prepared with the following information before
calling our Customer Service department at [phone] or [phone] (U.S. office).
Customer name and telephone number
Product model number or description
Product serial number
Description of failure
Billing address
Customer ship to address and method of shipping
Repair option selection (Warranty, Flat Rate, Time and Materials or Refurbishment)
Our Customer Service Specialist will be entering the information into our system during your call to ensure quick and
accurate handling of your return. You will then be given a return authorization number. Perform the following steps to
complete the return process:
11.1.1 Prepare item for return to Unimark -Do NOT include accessories, power cable or ancillary items unless directed
otherwise by Customer Service. DO NOT SHIP WITH RECEIPT PAPER ROLL INSTALLED!
11.1.2 Packaging –Use original packaging materials or equivalent. If not available, Unimark can provide at a small
cost.
11.1.3 Enter the RA # on the packing list and on the outside of the container in at least two locations for easy
identification at Unimark.
11.1.4 Shipping label to include return address as well as “ship to”.
11.1.5 Notify your “carrier of choice” for pick-up and delivery to Unimark.
11.2 Technical Support
As a purchaser or Unimark authorized third party maintainer of Unimark products, you have the added benefit of
technical assistance in the installation, diagnosis and use of Unimark products.
Just call our toll free number [phone] or [phone] and allow the auto-attendant to guide you to our
technical support line. A technical support analyst will assist you.
To better serve you, please have the product in question on-line and ready to test prior to calling technical support.
In addition, have the following information available:
Model Number/description
Serial Number
Failure message/code/description
Unimark Products operates a service support center and has access to Certified Service Partners around the world.
Contact Unimark for the closest facility to your location.