Unimark ET6500 series Setup guide

www.unimark.com Unimark Service: USA #: (913) 649-2424
Installation and Operator’s Manual
P/N: 71U-1415-300K © 2014, REV 19

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 2 of 43
Table Of Contents
1.0 Introduction ----------------------------------------------------------------------------------------------- Page 5
2.0 Items Included -------------------------------------------------------------------------------------------- Page 5
3.0 Installation ------------------------------------------------------------------------------------------------- Page 6
3.1 Unpacking
3.2 Location and Setup
3.3 Plugging into the Unit
3.4 Mounting the Unit
3.5 Setting the Rear Panel Switches
4.0 Host Interface Specifications -------------------------------------------------------------------------- Page 9
4.1 Hardware Interface
4.2 Serial Data Structure
5.0 ASCII Control Character List ------------------------------------------------------------------------ Page 9
6.0 Operator Interface ---------------------------------------------------------------------------------------- Page 10
6.1 LCD and LED Indicators
6.2 Control Buttons
6.3 Arrow Buttons
6.4 Basic Operator Level Menu – Airline or Dedicated User (Single User)
6.5 Basic Operator Level Menu – Airport or Common Use (Multi User)
6.6 Configuration Documents
6.7 Print Sample and Print Test Documents
6.8 Adjustments Menu – Airline or Dedicated User (Single User) only
7.0 Stock Handling -------------------------------------------------------------------------------------------- Page 21
7.1 Adjusting & Securing the Input Path
7.2 Using the Roll Stock Option
7.3 Loading and Unloading Stock
7.4 Clearing Stock Jams
7.5 Stock Status Anomalies
8.0 Basic & Preventative Maintenance ------------------------------------------------------------------- Page 26
8.1 Cleaning the Thermal Print Head
8.2 Cleaning the Platen
8.3 Replacing the Thermal Print Head
8.4 Cleaning/Clearing the Present Sensor (PS)
8.5 Cleaning/Clearing the Left Top Of Form Sensor (TOF)
8.6 Cleaning/Clearing the Center Top Of Form Sensor (TOF)
8.7 Cleaning the Static Brush
8.8 Replacing the Platen Assembly
9.0 Options ----------------------------------------------------------------------------------------------------- Page 30
9.1 Roll Stock Arm
9.2 ATB Catcher
9.3 Integrated Cutter
9.4 Integrated RFID Reader/Writer

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10.0 Troubleshooting ----------------------------------------------------------------------------------------- Page 35
10.1 Basic Failure Analysis
10.2 Boot Sequence Messages
10.3 Steady State Status Messages
10.4 Operator Information Messages
10.5 Operator Information Alert Messages
10.6 Operator Intervention Alert Messages
11.0 Customer/Technical Support ------------------------------------------------------------------------- Page 42
11.1 Return Authorization/Customer Service
11.2 Technical Support
12.0 Unimark Products, LLC. Warranty Statement --------------------------------------------------- Page 43
FCC Emission Interference
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications not expressly approved by Unimark could void the operator’s authority to operate the
equipment under these conditions and rules.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15
of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio
frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful
interference in which case the user will be required to correct the interference at their own cost.
RFID Transmitter
To comply with FCC’s RF radiation exposure requirements, the antenna(s) used for this transmitter must be installed such
that a minimum separation distance of 25cm is maintained between the radiator (antenna) & user’s/nearby people’s body at
all times and must not be co-located or operating in conjunction with any other antenna or transmitter.
The transmitting portion of this device carries with it the following two warnings:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including interference that may cause undesired operation.
Any changes or modifications to the transmitting module not expressly approved by ThingMagic Inc. could void the user’s
authority to operate this equipment.

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 4 of 43
UBUNTU FONT LICENSE Version 1.0
PREAMBLE
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include source files, build scripts and documentation.
"Original Version" refers to the collection of Font Software components as received under this license.
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TERMINATION
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DISCLAIMER THE FONT SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
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ANY GENERAL, SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION OF
CONTRACT, TORT OR OTHERWISE, ARISING FROM, OUT OF THE USE OR INABILITY TO USE THE FONT SOFTWARE
OR FROM OTHER DEALINGS IN THE FONT SOFTWARE.

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1.0 Introduction:
The Express Tag 6500 Compact Printer (hereafter referred to as the Unit) is a small footprint, fast, and versatile direct
thermal printer. The Unit is provided with an RS-232 Asynchronous Serial Communication port to interface to the host
system. The port is configured as DTE (identical to a PC), requiring a null-modem cable for connection to a DTE host
system. A selectable USB interface is included in the standard configuration, and an optional Ethernet interface is
available.
The Unit is designed to fit into ticket, gate, and curbside counters, podiums and kiosks. The Unit can also sit on a counter
top, requiring minimum counter space.
In addition Unimark Products has designed a Dual Device Trolley (DT4000R) which provides mounting for two ET6500
units, stores stock for each, and provides all necessary electrical connections from the Units to the rear panel of the trolley.
Multiple interface, stock location, and printer mounting configurations are available to customize the trolley and Units to
most customers’ requirements. The trolley plus two ET6500 units would occupy a location (slot or opening) in an airline
counter approximately 12” wide, 26½” deep and 25½” high (see DT4000R technical specifications for exact dimensions).
The Unit’s print mechanism accepts stock widths ranging from 1.87” (4.74cm) to 3.43” (8.7cm). This allows the Unit to be
used in baggage tag, boarding pass, receipt coupon, and cargo label printing applications. The Unit incorporates a
manually adjustable self-centering input path.
If required, an optional roll stock mount is available.
The Unit has a user interface with eight buttons, four status LED indicators and a 2x20 character display (LCD) with
adjustable contrast setting. Along with the LED indicators the LCD provides all necessary Unit status information for
normal operation, conditions requiring operator action and menu navigation for setup and diagnostics (using the buttons).
The Unit uses an autoswitching power supply, allowing automatic operation in both 110 and 220 VAC environments.
2.0 Items Included:
2.1 ET6500 Unit
2.2 AC Power Cord
2.3 ET6000 Manual or Product CD
2.4 Optional Interface Cables and Adaptors
2.5 Roll Arm Option
2.6 Catcher Option
2.7 Dual Device Trolley (shipped separately)

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 6 of 43
3.0 Installation
3.1 Unpacking
Open the shipping carton from the top and remove the top packing foam. Lift the Unit from the box, ensuring a firm grip
on the main enclosure. Remove the power cord and other accessory items. Retain original shipping carton and packaging
for future use.
3.2 Location and Setup
Install the Unit on a flat stable surface. This may be on top of or inside a standard airline podium or counter. Two Units
may be installed in tandem using the Dual Device Trolley (DT4000R).
Do not install the Unit or trolley (with Units) where they will be directly exposed to sunlight. Sunlight will affect the Unit’s
optical sensors at the stock input and exit points. Sunlight will also affect the readability of the front panel.
Physical and Environmental Installation Requirements (Base Model)
Power: 100-120 / 200-240 VAC ±10%, 47-63Hz Single Phase. Three wire ground plug.
Dimensions: Length: 9.2” (23.4cm) / Width: 8.6” (21.8cm) / Height: 5.8” (14.7cm)
Overall depth with optional roll arm: 16.0” (40.6cm)
Unit Weight: 9.85 lbs (4.5kg) – including optional roll arm
Operating Temperature: 40 to 104°F (4 to 40°C)
Storage Temperature: -4 to 140°F (-20 to 60°C)
Relative Operating Humidity: 10 to 95%, non-condensing, without degradation of performance
Relative Storage Humidity: 10 to 95%, non-condensing, without damage to any components
Ventilation: Make sure that the ventilation holes are kept clear and free of foreign obstructions.
The ventilation holes are located on the left side, bottom, and rear panel of the Unit.
Typically the Unit can be installed in very enclosed (tight) areas, as long as these holes
are kept clear.
The Unit has been designed so that the stock itself cannot block any ventilation holes.
The Dual Device Trolley provides all necessary spacing for proper ventilation without
any further design considerations.

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3.3 Plugging into the Unit
The Unit requires a power (110/220VAC) and a host data connection.
3.4 Mounting the Unit
The Unit design provides a 1/4-20 threaded insert for mounting or securing it to the airline counter, podium, or the Dual
Device Trolley. The Trolley provides specific locating features and thumbscrews for mounting the Unit.
POWER: An IEC 320 connector and ON/OFF switch accepting 110/220 VAC (50/60Hz).
COM 1: Standard RS-232 DTE (DB-9F) HOST. Since
this connection is configured as a DTE device, a null-
modem cable connection will interfaces the Unit to a
standard connection on a typical PC-based host system.
Legacy Printers: Older legacy ATB and BTP printers
typically used a DB-25F connection (Identical to the
Unimark ET6000). Unimark can provide replacement
cables and adaptors as part of the ET6500 product to
adapt to these existing connections.
Trolley: The Dual Device Trolley can be configured to
automatically provide the conversion between the
legacy DB-25 and the Unit’s DB-9 connections.
USB: Standard Type B USB. The
USB connection is available on all
Units. A Windows© driver is used
to create a virtual serial port on the
PC/Host.
NET: Standard RJ-45 Ethernet. An
optional network connection is
available. A Windows© based
Lantronix© application is used to
access the option when installed for
the first time to set the correct IP,
Subnet, Port and Gateway
information. This must typically be
done on the network the Unit is
installed into.
DIP switches on the back panel are
used to select between the COM 1,
NET and USB host connections
COM 2: Standard RS-232 DTE (DB-9M) DEVICE.
This connection is also configured as a DTE device
but it is used for slave devices and serial pass-thru
(daisy-chain) connection to a second ET6500 Unit.
Installation of the RFID option excludes this port
functionality.

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 8 of 43
3.5 Setting the Rear Panel Switches
The rear panel switches are set at the factory for specific configurations.The switch settings should only be changed as
directed by Unimark Engineering.
S1 & S2: The top two switches are used to select between the Left (IATA© position) and Center TOF sensor pair.
S3 & S4: The bottom two switches are used to select the Host interface port.
All connections to the Unit are located away from
the stock path, following the same convention of the
ET6000 Series.
Only one HOST port is active at a time.
Example:
With the RS-232 serial port selected (active) the
USB and Ethernet ports are inactive.
Switch Setting Matrix (S1 & S2) – Selecting the TOF sensor location.
Selecting CENTER TOF Location
S1 = CLOSED/LEFT
S2 = OPEN/RIGHT
Selecting LEFT TOF Location
S1 = OPEN/RIGHT
S2 = CLOSED/LEFT
Note: 1. Set S1 & S2 positions with the Power Off ‘O’.
2. DO NOT set both S1 & S2 to CLOSED or OPEN.
Switch Setting Matrix (S3 & S4) – Selecting the Host Port.
Selecting COM1 – RS-232 Serial
S3 = OPEN/RIGHT
S4 = OPEN/RIGHT
Selecting USB
S3 = OPEN/RIGHT
S4 = CLOSED/LEFT
Selecting ETHERNET
S3 = CLOSED/LEFT
S4 = OPEN/RIGHT
Note: 1. Set S3 & S4 positions with the Power Off ‘O’.
2. S3 & S4 CLOSED/LEFT combination unused.

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4.0 Host Interface Specifications
4.1 Hardware Interface
The Unit uses an industry standard RS-232 Asynchronous Serial Communications host port. The physical connection is
provided using a single DB-9(F) female pin connector. The table below provides the DB-9 and equivalent DB-25 pin-out
for the Unit along with the matching pin-out for the PC host assuming a standard full null modem connection.
ET6500 (COM 1) Function Source PC-Host
DB-9
DB-9F DB-25F(2)
1 8 Carrier Detect (CD) Printer (normally N/C) N/C
2 3 Receive Data (RxD) Host 3
3 2 Transmit Data (TxD) Printer 2
4 20 Data Terminal Ready (DTR) Printer 6
5 7 Signal Ground n/a 5
6 6 Data Set Ready (DSR) Host 4
7 4 Request to Send (RTS) Printer 8
8 5 Clear to Send (CTS) Host 7
9 22 Ring Indicator N/C N/C
Notes: 1. The Connector shell/frame is connected to the chassis, and provides chassis GND for the signal lines/cabling.
2. DB-9M to DB-25F adaptors available, providing an industry standard printer interface for existing cables.
3. Specialty adaptors can be designed providing non-standard pin-out configurations.
4.2 Serial Data Structure
The serial communications port uses an asynchronous serial data transmission method. Data is transmitted and received
based on a combination of the following possible communication parameters:
Baud Data Length Parity Stop Bit
1200 – 115,200 7, 8 None, Even, Odd, Mark, Space 1, 2
5.0 ASCII Control Character List (character usage depends on comm. protocol and options enabled)
NULL - NULL character (0x00).
SOH - Start Of Header character (0x01). Sometimes used to prefix special commands or messages.
STX - Start Of Text character (0x02). The STX Sequence is used to prefix messages to and from the Unit.
ETX - End Of Text character (0x03). The STX Sequence is used to terminate messages to and from the Unit.
The STX and ETX Sequence are usually set to 0x02 and 0x03 respectively (true STX/ETX characters)
.
However, both the STX and ETX Sequence may be multiple characters combinations (up to any three)
and may vary from ATB Device mode to BTP device mode.
ACK - Acknowledge character (0x06). Verifies data block received (ACK/NAK protocol).
LF - Line Feed character (0x0A).
FF - Form Feed character (0x0C).
CR - Carriage Return character (0x0D).
DLE - Data Link Escape character (0x10). Used in some circumstances to allow control characters to be
processed as data.
DC1 - XON character (0x11). Used to indicate that the host serial port is ready.
DC3 - XOFF character (0x13). Used to indicate that the host serial port is NOT ready.
NAK - Negative Acknowledge character (0x15). Signals data block not valid (ACK/NAK protocol).

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 10 of 43
6.0 Operator Interface
6.1 LCD and LED Indicators
6.2 Button Pad - Control Buttons
RESET Button – Used to clear alert messages and
conditions.
When the RESET Button is pressed and held during the
power-up sequence, the Unit will initialize to the boot
code for firmware downloading.
ONLINE Button – Used to toggle the Unit’s operating
state between “online” (ready) to “offline” (standby).
Pressing this button while in the menu system causes the
Unit to return immediately to the “online” state.
EXIT Button – Pressing this button moves the
operator back a menu level or cancels a
particular operation/setting change.
ENTER Button – Used to access the Unit’s menu system.
Pressing this button moves the operator up a menu level or
selects/accepts a particular setting.
An LCD provides the operator with information
about the Unit’s state and is used to navigate the
Unit’s menu system.
The operator can change settings and address
conditions to which the Unit has alerted the
operator.
ONLINE LED – Indicates
if the Unit is in the “online”
or “offline” state.
Indicator flashes when
activity is detected on the
Host Port.
POWER LED – Indicates
that the Unit is powered, and
voltage is available for logic
circuits.
STOCK LED – Indicates that
the Unit is out of stock.
ALERT LED – Notifies the
operator of a condition that
needs immediate attention.

Page 11 of 43 71U-1415-300K; REV 19 ET6500 Operator’s Manual
6.3 Button Pad - Arrow Buttons
“Menu” State – While in the menu, the buttons are used to
navigate through the different options of the current level. The
buttons have the same basic functionality moving the operator forward
through the current level. The buttons have the same basic
functionality in the opposite order.
When entering the SERVICE MENU password the buttons move
the cursor through the character positions. The buttons change the
character value at each position allowing the operator to enter the
password and then press ENTER to accept it. Other password and data
entry points in the menu use the buttons in the same manner.
LEFT ARROW Button – In the “online” state,
pressing the button initiates a form or document feed.
This function may not be available in Global Context
(supervisor) modes or undefined user contexts.
UP ARROW Button – In the “online” state, the button
is used to increase the contrast level between the LCD
backlight intensity and the displayed text.
RIGHT ARROW Button – In the “online” state,
pressing the button for a few seconds will cause the
Unit to back out and unload the current stock
(application firmware revision 2.53.xx or higher).
UP ARROW Button – When the button is pressed and
held during the power-up sequence, the Unit will initialize to
the advanced configuration and firmware download mode.
Communication port settings automatically set to 115,200
baud, 8 data bits, no parity, and STX/ETX = 0x02/0x03.
Most of the customer communication functions are bypassed
or disabled.
DOWN ARROW Button – When the button is pressed
and held during the power-up sequence, the Unit will initialize
to the “online” state, but bypass sensor checking and any
automatic stock loading sequences.
If the Unit is encountering issues loading stock at power up,
this may be used to get the Unit booted up so that tests can be
performed on the sensors from the service menu.
DOWN ARROW Button – In the “online” state, the
button is used to decrease the contrast level between the
LCD backlight intensity and the displayed text.

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 12 of 43
6.4 Basic Operator Level Menu – Airline or Dedicated User (Single User)
Application Version
Print Configuration
Print Sample
Test Pattern
Online/Offline Print Tests 5mm Layout Grid
Print Head Profile
Adjustments (2) Bag Tag / Label Stock (4a)
Cargo Tag / Label Stock (4a)
Select Doc Type (3) Board Pass / Card Stock (4b)
Receipt / Receipt Stock (4b)
Service Menu (5) Black Mark / Receipt Stock (4b)
Notes:1. Press the ONLINE then the ENTER button for menu access.
2. This menu allows access to various print adjustments, like top and left margin, print speed, and contrast.
3. This menu allows the Operator to select from a standard list of document types and operating modes.
4.a Selecting Bag Tag or Cargo Tag type stock selections (names can vary) will setup the Unit for BTP Device Mode
(BTP document format).
4.b Selecting Board Pass, Receipt, Black Mark, Green Card, White Card, Ticket or Onion Skin type stock selections
(names can vary) will setup the Unit for ATB Device Mode (ATB document format).
Note: Stock Menu names can be redefined per customer requirements (maximum of 11 characters).
5. This menu allows access to menus to configure all aspects of the Unit's behavior and perform important diagnostics.
Menu is password protected.
Contact Unimark engineering for full menu tree documentation. Some maintenance sections of the service menu (test
options, sensor calibration and platen cleaning) are covered in the Field Maintenance Guidelines document.

Page 13 of 43 71U-1415-300K; REV 19 ET6500 Operator’s Manual
6.5 Basic Operator Level Menu – Airport or Common Use (Multi User)
Application Version
Print Configuration
Print Sample
Test Pattern
Online/Offline Print Tests 5mm Layout Grid
Print Head Profile
BTP MODE (3a)
ATB MODE (3b)
Select Doc Type (2) Alternate Stock Selection (3c)
Alternate Stock Selection (3c)
Service Menu (4) Alternate Stock Selection (3c)
Notes:1. Press the ONLINE then the ENTER button for menu access.
2. This menu allows the Operator to select from a standard list of document types and operating modes.
3.a Selecting BTP MODE (names can vary) will setup the Unit for BTP Device Mode (BTP document format).
3.b Selecting ATB MODE (names can vary) will setup the Unit for ATB Device Mode (ATB document format).
3.c Unused alternate stock selections will have the name cleared and are unavailable to the operator as a selection.
Note: Stock Menu names can be redefined per customer requirements (maximum of 11 characters).
4. This menu allows access to menus to configure all aspects of the Unit's behavior and perform important diagnostics.
Menu is password protected.
Contact Unimark engineering for full menu tree documentation. Some maintenance sections of the service menu (test
options, sensor calibration and platen cleaning) are covered in the Field Maintenance Guidelines document.

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 14 of 43
6.6 Configuration Documents
6.6.1 Airline or Dedicated User – Single-User Single-Context (SUSC)
6.6.2 Airport or Common Use – Single-User Multi-Context (SUMC)

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6.6.3 Airport or Common Use – Multi-User Multi-Context (MUMC-MM) Mono-User Mode
6.6.4 Airport or Common Use – Multi-User Multi-Context (MUMC-MX) Multi-User Mode

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 16 of 43
6.6.5 Airport or Common Use – Multi-User Multi-Context (Global or Undefined) MUMC-GC
6.6.6 Airport or Common Use – Multi-User System Environment (AEA Context) MUSE

Page 17 of 43 71U-1415-300K; REV 19 ET6500 Operator’s Manual
6.6.7 Airport or Common Use – Multi-User System Environment (Supervisor Context) MUSE
6.6.8 Airport or Common Use – Undefined or Default Only (Printer Power-Up State) CUTE

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 18 of 43
6.6.9 Airport or Common Use – Multi-User System Environment (Untagged Mode) CUTE
6.6.10 Airport or Common Use – Multi-User System Environment (Tagged Mode) CUTE

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6.7 Print Sample and Print Test Documents

ET6500 Operator’s Manual 71U-1415-300K; REV 19 Page 20 of 43
6.8 Adjustments Menu – Airline or Dedicated User (Single User) only
Left Margin (dots) (1) Enter Value (-50 to +50)
Top Margin (dots) (2) Enter Value (-50 to +50)
Contrast (3) Enter Value (1 to 10)
2 Inches Per Second
3 Inches Per Second
4 Inches Per Second
Adjustments Print Speed (IPS) (4) 5 Inches Per Second
6 Inches Per Second
7 Inches Per Second
8 Inches Per Second
Print Sample
Notes:The following adjustments affect only the active Document or Stock Type (Single User). Each Document or Stock Type has
its own independent series of equivalent settings.
1. Left Margin shifts the entire printed image left or right (passenger perspective). ATB and BTP directions are opposite.
2. Top Margin shifts the entire printed image up or down (passenger perspective). ATB and BTP directions are opposite.
3. Contrast sets the amount of energy the Unit will use to generate the print image.
3.a Contrast should be adjusted to achieve the best possible print results; clarity, print edge definition, and darkness.
3.b Contrast should be set as low as possible and still achieve desired results.
3.c Thermally sensitive stocks generally require low contrast settings to be affective.
3.d Bar code readability generally requires low speed settings to create clean edge definition without bleeding.
4. Print Speed sets the overall stock speed parameter. Ladder Print Speed actsindependently on bar code print areas.
5. Adjustments menu inaccessible in Common Use or Multi User modes (CUPPS, MUSE, CUTE).
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