Vaask WMD-001 User manual

IN-WALL INSTALLATION GUIDE
PREMIUM HAND SANITIZING FIXTURE
ASSEMBLED IN THE USA
Original instructions (English language/U.S. version). All versions of this manual in languages other than
English are translated based on the original, capturing its substance without additions or alterations.
Patents applied for in the USA and abroad.
Model #: WMD-001 | Rev. IWIG-230713
®
Patent No. D970,919
Para la versión en español de esta guía, vaya a vaask.com/installation-guide.

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FOR COUNTRIES NOT COVERED BY THE EUROPEAN UNION
This appliance is not intended for use by people (including children) with reduced
physical, sensory or mental capabilities, or lack of experience and knowledge,
unless a person responsible for their safety has given them supervision or instruction
concerning the use of the appliance. Children should be supervised to ensure that
they do not play with the appliance.
FOR COUNTRIES COVERED BY THE EUROPEAN UNION
This appliance can be used by children age 8 and older and by people with reduced
physical, sensory or mental capabilities, or a lack of experience and knowledge, only
if someone supervises them or instructs them on the safe use of the appliance and
the user understands the hazards involved.
Children shall not play with this appliance, nor shall they clean or maintain the
appliance, without supervision.
To prevent accidents and machine damage, read these instructions before
installation or use.
For help, call [phone] or visit vaask.com.

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INSTALLATION
This equipment is not designed for maritime use or for use in mobile installations such as
caravans or aircraft, except under certain conditions. Contact the Vaask Technical Service
Department at [phone] with specific requirements.
Inspect the fixture for transport damage, and do not install or use a damaged unit.
Contact Customer Service at [phone] if you find damage.
ELECTRICAL SAFETY
Before installation, make sure the voltage and frequency listed on the data plate match
that of the electrical supply. This data must correspond in order to prevent injury and
machine damage. Consult a qualified electrician if you are unsure.
To guarantee the electrical safety of this appliance, it is imperative that continuity exists
between the appliance and an effective grounding system. If you have any doubt, get a
qualified electrician to check the electrical system of the facility. The manufacturer cannot
be held responsible for damages caused by the lack or inadequacy of an effective grounding
system.
Before installation, service or replacing parts, disconnect the power supply to the work area
by manually “tripping” the circuit breaker. This step is not required when refilling the sanitizer
tank.
Disconnection method for fixed wiring must be incorporated in accordance with
wiring rules that apply to the location where installation, service or parts
replacement occurs.
Do not use an extension cord to connect the unit to electricity.
Extension cords do not guarantee the required safety of the appliance.

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DIMENSIONAL DRAWINGS AND PARTS
3.5 in
(8.89 cm)
3.01 in
(7.64 cm)
3.01 in
(7.64 cm)
0.55 in
(1.397 cm)
0.49 in
(1.24 cm)
ATTACHMENT OPTION A
FLAGS FOR RETENTION
IN DRYWALL FAADE
1 in
(2.54 cm)
ENTRY PORT FOR
FLEXIBLE CONDUIT
ATTACHMENT
FLAGS
11.1 in (28.3 cm)
15.4 in (39.1 cm)
6 in (15.2 cm)
9.4 in (24 cm)
3.5 in
(8.9 cm)
3.5 in
(8.9 cm)
0.7 in
(1.8 cm) 1 in
(2.5 cm)
ATTACHMENT OPTION B
HOLES FOR ATTACHMENT STUDS.
USE PAN HEAD SCREWS
3.1 in
(8 cm)
3.4 in
(8.7 cm)
4.4 in
(11.3 cm)
1 in (2.5cm)
4.6 in
(11.6 cm)
15.3 in (38.7 cm)
14.3 in (36 cm)
0.6 in (1.4 cm)
TOOLS NEEDED
Rotary saw or
oscillating tool
with a cutting bit
appropriate for
your wall surface
#2 Phillips
screwdriver
Wire cutters Wire strippers Tape measure Optional:
stud finder
Wide
painter's
tape
Small
bubble
level
Safety
glasses
PencilFlathead
screwdriver

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WHAT’S INCLUDED IN THE BOX
100 to 220V
single-phase AC
electrical conduit /
wire port
“Faucet”
Hand sensor
Dispense nozzle
LED display
Catch tray, or “sink”
Wall façade
retention clips
Wall façade
retention clips
Optional direct-to-stud
mounting holes
Junction box
Stored in box:
Pump
Enclosure
Pump tubeFirmware update portFaçade clip screw
Nozzle tube
Control buttons
Slam latch
Door
Door harness
Power switch
Refill cap
Refillable 2.0L
sanitizer tank
Slam latchDip tube cap
Tank
release button
Snap-to-fit
connector

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100–220V
0.25A
min 3.5 in
(8.9 cm)
32–42 in
(81.3–106.7 cm)
min 24 in
(61 cm)
min 9.6 in
(24.4 cm)
• Power to the desired location must be 100 to 220V single-phase AC, 0.25 amp, or Power
over Ethernet that meets standards 802.3af or 802.3at.
• Minimum dimensional requirements must be met.
• You must supply conduit and wire for the electrical connection.
• Ideal installation locations include columns, walls near doors and walls outside restrooms.
Fixture should be installed in drywall.
• The National Fire Protection Association requires that sanitizing dispensers be at least 1
in (2.5 cm) from any ignition source, including outlets, and cannot be located in the area
directly above an ignition source.
CHOOSING YOUR INSTALLATION LOCATION

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• Identify power source. This could be a nearby plug outlet, a junction within a drop ceiling or
PoE ethernet port. Unit does not require a dedicated circuit.
• Make a plan for getting power to installation site. Buy supplies needed to make the
connection.
• Run electrical to install location. Perform the following steps before the wall façade is
installed.
• For AC power: Turn off electrical power to the installation circuit by tripping the
breaker and locking it out.
• If you are installing for a retrofit and need access within the wall cavity before running
power, skip to page 8 and then return here after completion.
• For AC power: Within the wall cavity, run single-phase AC electrical wiring from the
nearest junction box or electrical panel to the planned installation point for the Vaask
fixture. If using conduit, make sure it’s flexible conduit.
• For Power over Ethernet: Run a PoE cable from your Ethernet power sourcing equipment
to the installation wall cavity.
NOTE: If you are running power for a Vaask unit that will not be installed until
after the building is occupied, stop here. When the unit arrives, proceed to page 8.

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STEP : Locate the studs on either side of the
desired installation location. Optional: Use a stud
finder. Mark with painter’s tape. Ensure there is
at least 9.6 in (24.4 cm) of lateral space between
studs.
STEP : Mark the bottom edge of the fixture
cutout 32-42 in (81.3-106.7 cm) above the finished
floor, according to design preference and local
codes.
STEP : Cut a hand-sized inspection hole in the
center of the preferred installation location.
Optional: Use an inspection camera to determine
what is behind the wall. Ensure that the depth
between outer wall surface and the next flat
surface inside is at least 3.5 in (8.9 cm) and that
there are no obstructions within the wall cavity.
STEP : Using tape, attach the enclosed 9.6 in
(24.4 cm) x 14.5 in (36.8 cm) template to the wall
where you want to place the Vaask fixture. Use a
bubble level to ensure that it is level.
CUT THE HOLE
min 9.6 in (24.4 cm)
32–42 in
(81.3–106.7 cm)
1 2 3 4 5 6
min 3.5 in depth
(8.9 cm)
9.6 in (24.4 cm)
14.5 in (36.8 cm)
Sticky tape on
the back of
the template

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STEP : Draw around the perimeter of the
template with a pencil.
STEP : If the wall surface is already painted,
protect the paint by taping to the outside of the
drawn line with painter’s tape.
STEP : Carefully cut out the drawn rectangle
with a rotary saw or oscillating tool.
STEP : Test how the Vaask unit fits in the cutout
hole to ensure proper fit. Adjust if needed.
32–42 in
(81.3–106.7 cm)
CONTINUED ON NEXT PAGE

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STEP : Carefully remove painter’s tape.

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COMPLETE ELECTRICAL INSTALLATION
Ensure that power to the
installation site is turned off at the
breaker box and locked out.
STEP , OPTION A: AC POWER
Electrical work should be performed by a
qualified electrician.
Ensure that power to the installation site is
turned off at the breaker box and locked out.
Loosen the four captive screws on the
junction box cover and remove cover from
box.
Insert the appropriate conductor through the
appropriate junction box knockout.
The included strain relief grommet is rated
for between 12 and 10 AWG.
Attach the AC electrical power to the Vaask
fixture’s power wires using the included
WAGO connectors within the junction box
as per national electric code to maintain
basic insulation. U.S. standard wiring color
reference below:
• Blue wire to white wire (neutral)
• Brown to black (hot)
• Green to green (ground)
For EU/IEC, connect like- to like
colored wires.
Replace the electrical junction box lid.

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STEP , OPTION B: POWER OVER
ETHERNET
For Vaask units with a Power over Ethernet
power supply: Rest the Vaask unit on the
bottom edge of the wall cutout, then insert
the PoE cable into the jack in the top of the
unit.
Specifications
• Compatible with PoE standards
802.3af or 802.3at
• The device does not contain
hardware for transmitting or
receiving data. PoE is used for
power only, not data.

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STEP : Insert the top of the unit into
the cutout carefully so that the cord or
conduit does not snag on the cutout.
STEP : Using a level and a Phillips
screwdriver, hand-tighten the screw in
each of the four corners of the enclosure.
WARNING: Do not use an electric
screwdriver or drill.
MOUNT IN A STUD WALL WITH DRYWALL FAÇADE
STEP : For AC power: Turn supply circuit
power back on.
STEP : Flip the power switch on [-].

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STEP 15: With the empty tank still
attached, press the middle button inside
the door to remove residual sanitizer from
the tubing.
STEP 16: When the light on the front of
the door turns yellow, unplug the tank by
pressing the silver tab near the dip tube
fitting.
STEP 17: Unscrew the refill cap on top of
the refillable tank.
STEP 18: Fill the tank to the desired fill
level with hand sanitizer gel made of 60%
to 75% ethyl alcohol.
Fire code requires that the tank can be
filled up to the following levels:
• 1.2 L in corridors and rooms open to
corridors
• 2.0 L in rooms closed off by doors
QUICK START
CONTINUED ON NEXT PAGE

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STEP 19: Put the refill cap back on the
tank and hand-tighten.
STEP 20: Connect the filled tank to the
fixture by inserting the tube fitting into
the connector. You will hear it click when
connected properly.
STEP 21: Press the middle button inside
the door to prime Vaask.
STEP 22: Once the light on the front
panel stops blinking, place your hand
within 4 inches of the dispensing nozzle
to activate the pump and confirm that
sanitizer is dispensing properly.
CLEANING VAASK’S EXTERIOR
Clean exterior as needed with a microfiber cloth and warm
water.
Do not use paper towels or abrasive/harsh cleaners.
This will damage the finishes.

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SHIPPING, RETURNS AND WARRANTY CLAIMS
RETURN POLICY
Return Conditions for New Product Only
• FOR PRODUCTS THAT HAVE BEEN INSTALLED, OR PRODUCTS WITH CUSTOM PAINT OR
APPEARANCE PACKAGE, SALE IS FINAL AND NON-REFUNDABLE.
• Customer must notify Vaask of the return within 45 calendar days of the ship date, as set
forth by Vaask in its sole and absolute discretion. The customer must ship product back
within 10 business days of receiving he Return Material Authorization.
• An additional service fee and/or parts replacement fee may be assessed for any product
that is rdamaged, including during shipment;, is missing components; or has been modified
in any way. Such fees and charges will vary based upon the actual material and labor costs
necessary to repair the product, to replace missing, or modified parts, and to return the
product to its original factory condition.
Instructions for Return of New Product
1. To request a return, the customer may contact Vaask by phone [phone], by email
(inf[email protected]om) or by submitting a Return Material Authorization (RMA) request on vaask.
com/returns.
2. Once Customer Service determines the product’s return eligibility and calculated restocking
fees, Vaask will provide the customer an RMA number and the address to which the product
must be shipped.
3. The customer may, in Vaask’s sole and absolute discretion, be responsible for shipping the
product, including all insurance, freight, or other transportation charges, to the return
address provided by Vaask. The product should be properly packed to avoid damage in
transit. Vaask will not be responsible for such damage.
4. Once Vaask receives the item, the company will inspect the returned items to ensure that it
is not damaged and/or that no components are missing.
5. The amount of the purchase minus restocking fee and original shipping charges will be
credited to the billing account on the order.
6. The credit will be applied to the balance of the billing account. If the balance is less than the
refunded amount, the remaining funds will be refunded to the credit card used for purchase
if applicable, or a check for the amount will be mailed to the address listed for the billing
account on the Sales Agreement.

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WARRANTY POLICY
Instructions for a Warranty Return
1. To request a return and obtain an RMA number, the customer may contact Vaask Customer
Service by phone [phone], by email (inf[email protected]om), or by submitting an RMA
request on vaask.com/returns.
2. Please use the return label supplied by your Customer Service associate.
The return shipment address is:
Vaask
c/o Global Returns
5811 Trade Center Drive, Ste 900
Austin, TX 78744 USA
3. Use the packaging for the replacement part to return the original part. The RMA number
must appear on the outside of the packaging.
4. If the part weighs over 50 lb (22.7 kg), you will be provided a prepaid Bill of Lading. To
schedule a freight pickup, please contact Customer Service. We will only charge freight
costs if the original part is not covered under warranty.
5. If the part weighs 50 lb (22.7 kg) or less, please use the provided prepaid shipping label and
schedule a carrier pickup or drop off the package at your local carrier’s office location.
-YEAR LIMITED PRODUCT WARRANTY
Where Vaask, LLC (“Vaask,” “we” or “us”) has identified in or on product packaging or in a
product website description that a Vaask-branded hand sanitizing fixture has a 5-Year Limited
Product Warranty (a “Qualifying Product”), then for that Qualifying Product, Vaask warrants
to the original purchaser that the Qualifying Product will be free from defects in materials and
workmanship under normal use for a period of five (5) years from the date of original shipment
by Vaask of the Qualifying Product (the “Limited Warranty Period”), subject to the terms and
conditions set forth herein. This is a limited warranty, and it contains specific exclusions and
limitations. This limited product warranty is non-transferable and applies only to a Qualifying
Product sold directly by Vaask.
If a qualifying defect arises and a warranty claim is received by Vaask within the Limited
Warranty Period, Vaask will, at its option and to the extent permitted by law, ship new or
refurbished replacement parts to the original purchaser at no charge or replace the Qualifying
Product with a new or refurbished product at no charge. To the extent permitted by law, these
are your sole and exclusive remedies for a product defect, and Vaask’s total liability shall not
exceed the invoice amount to the original purchaser for the defective Qualifying Product. This
Limited Product Warranty is valid only in the jurisdictions where the products are sold directly
by Vaask and is valid only to the extent permitted by the applicable laws of such jurisdictions.
Any replacement product will be warranted for the remainder of the original warranty period or
thirty (30) days, whichever is longer, or for any additional period of time that may be required by
applicable law.

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1. How To Obtain Warranty Service
To obtain warranty service, you must contact Customer Service at [phone] or
inf[email protected]om. Proof of purchase must be presented upon Vaask’s request.
In some cases, a Vaask Customer Service representative will schedule a trouble-shooting
call with the customer to attempt to diagnose the problem remotely. Based on our remote
diagnostics, we may choose to ship the replacement part(s) to the customer free of charge.
We may ask the customer to send us the defective components for diagnostics, in which
case we will cover the return shipping costs provided the customer follows our shipping
instructions. If we send replacement parts, the customer will have the option to install the
replacement parts (following our provided instructions) or schedule a repair appointment
for Vaask or one of our authorized service providers to conduct the repairs at the customer’s
location. If we are unable to diagnose the problem remotely, or if we otherwise determine
that replacement of the product is necessary, we will ship a replacement product free of
charge. In these cases, the customer may choose to schedule an appointment with Vaask or
one of our authorized service providers to install the replacement product.
2. Exclusions And Limitations
This Limited Product Warranty applies only to the original purchaser of a Qualifying Product.
Without limiting the foregoing, the Limited Product Warranty does not apply to any Vaask
products and services other than Qualifying Products; non-Vaask products, even if included
or sold with a Qualifying Product; or consumables (such as hand sanitizer).
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE TO A PRODUCT
OR PART OF A PRODUCT THAT HAS BEEN SERVICED, ALTERED, REFURBISHED OR
MODIFIED BY ANYONE WHO IS NOT AUTHORIZED BY VAASK, NOR DOES IT APPLY TO ANY
COSMETIC DAMAGE SUCH AS DISCOLORATION, SCRATCHES AND DENTS. IN ADDITION,
THIS LIMITED PRODUCT WARRANTY DOES NOT APPLY TO DAMAGE OR DEFECTS CAUSED
BY (A) USE WITH NON-VAASK PRODUCTS; (B) ACCIDENT, ABUSE, MISUSE, MISHANDLING,
FLOOD, FIRE, EARTHQUAKE OR OTHER EXTERNAL CAUSES; (C) NORMAL WEAR AND
TEAR OR AGING OF THE PRODUCT; (D) OPERATING THE PRODUCT (I) OUTSIDE THE
PERMITTED OR INTENDED USES DESCRIBED BY VAASK, (II) NOT IN ACCORDANCE WITH
INSTRUCTIONS PROVIDED BY VAASK, OR (III) WITH IMPROPER VOLTAGE OR POWER
SUPPLY; OR (E) FAILURE TO CLEAN THE PRODUCT IN ACCORDANCE WITH VAASK’S
CLEANING GUIDELINES.
No Vaask agent or employee is authorized to make any modification, extension or addition to
this Limited Product Warranty. This Limited Product Warranty shall be governed by the laws
of the State of Texas, USA, without regard to any conflict of laws principles that may provide
the application of the law of another jurisdiction. If any provision of our Limited Product
Warranty is held to be unenforceable, such provision shall be severed and the remaining
provisions will remain enforceable.