Vanair Start All Jump Pack Guide

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Start•All Jump•Pack® Troubleshooting and Warranty Request Guide
Follow the Troubleshooting Steps on the next page to diagnose any problems and then check all boxes that apply. Use
Other for any issue not mentioned.
•Does not turn on, display turns onwhen charging, battery isabove 9.6V
•Does not turn on, display turns onwhen charging, battery isbelow 9.6V
•Charger does not work
• Does not charge even when activation button is pressed
• Error Code on the display: List error code_____________________
•Display shows red andgreenflashing 8’s, willnot activate or show error code
•Jump•Pack and display turns on, will not charge, “IN” isnot flashing
•Jump•Pack and display turns on, will not charge, “IN” isflashing
•Clamps are always live
•Clamps or cables are damaged
•Jump•Pack shuts off orstops during cranking. Display % after crank attempt:
•Other:
Please fill out the information below. Attach proof of purchase. Serial number is printed onto the housing where the red
clamp is connected. Remove the red clamp to view.
Dealer Jump•Pack Was Purchased From
Contact Name
Contact Phone Number
Contact Email
Return Address
Serial Number
Date of Purchase
Technical Support Representative
No Start•All Jump•Pack® units will be received unless a Return
Material Authorization (RMA) is issued first.
Goodall® Engine Starting Systems by Vanair® have a 1-year warranty from date ofpurchase.
Troubleshooting Steps (battery charging instructions are steps 4-5)
Send this form and proof of purchase to [email protected] in order to receive an RMA to return your pack for repair.
If the Jump•Pack is a JP 12-4000 model, there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack isa Lithium Hub model there is no warranty and cannot be repaired. No RMA is to be issued.
If the Jump•Pack isa Gray Case (big rig) Stark unit there is nowarranty cannot be repaired. NoRMA is to be issued.
Click here for the Start-All Jump Pack Troubleshooting Video
IN0229 Rev.2

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1. The Start•All Jump•Pack® does not turn on.
a. Press the output button momentarily, then turn onthe power switch
i. Does the Jump•Pack turn on?
ii. If still off, proceed to step b.
b. Plug in the charger
i. Does the display turn onwith a charge %?
1. If the display turns onwhen plugged in, but then turns off when the Jump•Pack is
unplugged, check tosee ifthe charge level isincreasing by waiting 10minutes. Ifitisnot
increasing, measure the voltage. Put the positive probe of a voltmeter on the red clamp
and the negative probe onthe metal housing of the cigarette lighter port.
a. If itisnot charging and is above 9.6V the battery islikely bad. Return the unit for
further testing toverify.
b. If the voltage is below 9.6V the battery is possibly still good, the unit will still
need tobe returned tomanually recharge it.
2. If the display does not turn on
a. Check the charger for output. With the charger plugged into anAC outlet but
not plugged intothe Jump•Pack,measure with a voltmeter the inside with the
positive probe and the outside of the connector with the negative probe.It
should measure approximately 18 volts, if it does not, replace the charger.
b. If the Jump•Pack display does not turn on and the charger isgood, the jump
pack is defective and will need to be returned
2. The Start•All Jump•Pack® and the display turns on, but itdoes not charge.
a. Does the “IN” onthe display flash when plugged in?
i. No “IN” isnot flashing.
1. Check the charger for output. With the charger plugged into anAC outlet but not
plugged into the Jump•Pack,measure with a voltmeter onthe inside with the positive
probe and the outside ofthe connector with the negative probe. Itshould measure over
18 volts, if it does not, replace the charger. If it does measure over 18 volts, the control
board needs to bereplaced; return unit for repair.
2. If the Jump•Pack is 100% fully charged, the “IN” will stop flashing.
3. If IN has stopped flashing but the display does not show 100%, go to “recalibrating the
display when the display will not reach 100%” procedure
ii. The “IN” isflashing, but the battery charge level percentage will not increase, or will not reach
100%
1. Go to “recalibrating the display when the display will not reach 100%”
2. If the problem persists, Battery orcontrol board isbad, return the unit.
3. Strong arcing occurs when connecting the clamps to a battery
a. Perform a check byattaching a clamp-onammeter toone of the cables from the Jump•Pack. Connect
the clamps toa known good 12V battery, ENSURE PROPER POLARITY.
i. With the Jump•Packturned off, there should be no current, ifthere is, the MOSFET board isbad
and the unit needs to bereturned.
4. Normal Charging Procedure for the Start•All Jump•Pack®
If Issues occur prior to cranking attempt
IN0229 Rev.2

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a. With the Jump•Pack turned off, plug ineither the ACcharger or the 12V auxiliary port charger into the
corresponding port.
i. Check display. If the display shows 0%, check the voltage per section 1. If itisabove 9.6 V,
proceed to step b.
ii. If the voltage isbelow 9.6 V, the battery isdamaged and the unit should be returned for service.
b. Look for the “IN” toilluminate on the display,
i. If working properly it will begin to flash
c. Wait several minutes to observe the charge level percentage increase
d. Continue tolet the Jump•Pack charge 6-8 hours oruntil itautomatically stops. The “IN” will stop flashing
and the charge level display will show 100%.
5. Recalibrating the display when the display will not reach 100%
a. Charge the jump per “Normal Charging Procedure for the Start•All Jump•Pack®.”
b. If itdoes not reach 100% when finished charging, then turn onthe Jump Pack while it isstill plugged in to
the charger, and wait 15seconds.
c. The display should recalibrate up to100%.
d. If the display still does not show 100%, leave the Start•All onand turn the flashlight onorplug in an
accessory toslowly drain the battery. Drain the battery to 50% and recharge fully until INstops flashing
----Turn unit ON.
e. If the display still does not read 100%, measure the voltage of the clamps with a voltmeter. If the voltage
is above 16.4V, the battery isgood.
NOTE: Many conditions affect the health of the battery, this includes age, the temperature it is stored at, how heavily it
has been used, and other factors. These will degrade the battery over time and may affect the maximum charge % that
will display.
6. The clamps or cables are damaged
a. The clamps can be replaced with Vanair Part Number 14-450 Replacement Clamp Set
b. For cable damage, the unit can be returned for repair
If issue occurs during Cranking Attempt
7. The LED display shows an Error Code E0-E9
a. There is anerror present. Itcould be any ofthe following
i. E0: Low Jump Pack Battery Voltage Detected
1. If the error appears when the Jump Pack is turned off and charging, then 1 or more cells in the Jump
Pack battery is below a safe 2.4V minimum charge. This unit will not charge because of the potential
unsafe condition. It will need to be returned for servicing.
2. If the error ONLY appears when unit is powered on, then the charge level is below a safe % to jump
start a vehicle or using the accessories without causing damage to the Jump Pack. It is possible to
recharge the Jump Pack before using it when it is in this condition.
ii. E1: Reverse polarity detected
1. Check the clamps and ensure that the red clamp isconnected to the positive post onthe battery and
that the black clamp isconnected to the negative post onthe battery.
iii. E2: Timed Out
1. The Jump•Pack once connected toa battery and activated will stay engaged for 45 seconds. Switch
off and back on the Jump•Pack to reset the timer.
IN0229 Rev.2

iv. E3: High Internal Temperature Detected
1. The Jump•Pack has detected a high internal battery temperature and will need to
cool down before the Jump•Pack can be used again. This will also prevent
recharging while the Jump Pack is still too warm. Allow the Jump•Pack to cool down
for 15-20 minutes before making another crank attempt.
v. E4: Low Temperature Detected
1. This Code will display when the Jump•Pack senses that it is below 40°F. This will not
prevent the use of the Jump•Pack, but only indicates that due to the low battery
temperature, performance will be reduced, or in extreme cases, the Jump•Pack may
shut off during the crank attempt. If the Jump•Pack shuts off, turn rocker switch off
and then back on, then press the activation button.
vi. E5: High Current Detected
1. The Jump•Pack has exceeded the safe upper threshold for current. If this error
occurs repeatedly on subsequent crank attempts, the vehicle starter may be bad, or
some other problem may be causing abnormally high current draw. Vehicle
batteries may need to be charged or replaced.
vii. E6: Low Current
1. This will display when the Jump•Pack has activated and then detects the current has
dropped below 2 amps. Check the clamps to see if they are still attached to the
battery and have a clean connection free of paint dirt, or corrosion. If the error is
still present or the jump pack is still showing red and green flashing 8’s and turning
on the headlights or blower does not resolve this, the activation button can be
pressed and held for 3 seconds. This will force the Jump•Pack to activate.
viii. E7: Short Circuit Detected
1. Check the clamps and verify that there is not a short circuit and that they are
connected to the battery correctly.
iv. E8: Unit Does not Activate
1. This is displayed when the Jump•Pack detects an internal defect or damage. If this
occurs, the Jump•Pack will need to be returned for servicing.
x. E9: There is an internal error with the Jump Pack. Contact the Vanair Service Department.
IN0229 Rev.2

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MANUAL ACTIVATION FOR LOW VOLTAGE BATTERIES
The Start•All Jump•Pack® is designed tojump-start 12VDC lead-acid batteries at very low voltage. If your battery is too low
or unable totake a charge, the unit will display alternating red and green 8s. This isanindication that the Start•All
ump•Pack®
Jump•Pack®cannot detect a battery. If you need tojump-start a battery inthis condition, turn onthe headlights, blower,
and/or
another accessory. Ifthe Start•All Jump•Pack®still does not activate, there is a Manual Override feature, which allows you
to force “On” the jumpstart function.
CAUTION! USE THIS MODE WITH EXTREME CARE. THIS MODE IS FOR 12VDC LEAD-ACID BATTERIES ONLY. BOTH THE
SPARK PROOF AND REVERSE POLARITY PROTECTION FEATURES ARE DISABLED. PAY VERY CLOSE ATTENTION TO THE
POLARITY OF THE BATTERY BEFORE USING THIS MODE. DO NOT ALLOW THE POSITIVE AND NEGATIVE BATTERY CLAMPS
TO TOUCH OR CONNECT AS THE PRODUCT WILL GENERATE SPARKS. THIS MODE USES A VERY HIGH CURRENT (UP TO
2500 AMPS) THAT CAN CAUSE SPARKS AND HIGH HEAT IF NOT USED PROPERLY. IF YOU ARE UNSURE ABOUT USING THIS
MODE, DO NOT ATTEMPT AND SEEK PROFESSIONAL HELP.
Before using the Manual Override feature, make sure the battery clamps are connected to the correct polarity battery
terminals. To use the Manual Override feature, press and hold the “OUTPUT 12V” button for three (3) seconds. A solid
Green 8 will indicate you have successfully entered Manual Override mode and are ready to jump-start your vehicle.
d. If the Jump•Pack does not activate and display a green solid 8,return for servicing.
Click here for the Start-All Jump Pack Troubleshooting Video
IN0229 Rev.2
8. Jump•Pack shuts off during crank attempt orstops while cranking
a. The E4 Error code displays
i. Yes? Warm up the jump pack and try again.
ii. No, see below
b. Charge theJump•Pack to full inaccordance with section “Normal Charging Procedure for the
Start•All Jump•Pack® ”and attempt anengine start.
i. The Jump•Pack persists inshutting off.
1. Switch the power switch off and onagain. Press the "output"button briefly.
2. Read and record the percentage shown on the charge level display
a. If display is below 65%,the battery may be damaged and mayneed
replacement.
9. The Jump•Pack shows flashing red and green 8’s, but will not activate or show error codes
a. Check the clamp connection to make sure it is connected to the battery and is free of paint, grease, dirt,
or corrosion.
b. Make sure the vehicle ignition switch is turned tothe "accessory (ACC)"position and that the headlights
or blower isturned on.
c. If theabove steps do not resolve the issue, use the "manual acctivation mode"as instructed below.