vCloudPoint S100 User manual

Zero Client with vMatrix Server Manager
User Manual
Rev6: 12-29-2021
This guide applies to Windows Server 2022 and earlier versions. All screen shots shown
were captured from Windows Server 2012 and 2022 installations. The installation,
configuration and login screens are based on vMatrix Server Manager 2.7.0 Actual use
may vary depending on the specific software used. Unless specifically noted, the
installation screens are generally identical for all systems.

RDS Solution With vMatrix User Manual
Table of Contents
Important Notices ................................................................................................................................1
Safety Information ...............................................................................................................................2
Regulatory Compliance .......................................................................................................................2
Chapter 1. Product Overview.............................................................................................................4
1.1 Brief Introduction .................................................................................................................4
1.2 Package Contents.................................................................................................................4
1.3 Device Connections .............................................................................................................5
Chapter 2. Panning for Deployment ................................................................................................6
2.1 Hardware Configuration .....................................................................................................6
2.1.1 Host Configuration Reference ..............................................................................6
2.1.2 Networking Configuration .....................................................................................7
2.1.3 Network Wiring Diagram .......................................................................................7
2.2 Software Requirements ......................................................................................................8
2.2.1 vMatrix Server Manager per shared host ..........................................................8
2.2.2 Windows Operating System mounted on each shared host .........................8
2.2.3 Multi-User Application............................................................................................9
RDP wrapper ...........................................................................................................9
Microsoft RDS CALs ..........................................................................................13
2.2.4 VLC Media Player ...................................................................................................14
Chapter 3. Installation & Connection .............................................................................................15
3.1 vMatrix Installation ............................................................................................................15
3.2 User Creation ......................................................................................................................18
3.3 Device Connection .............................................................................................................20
3.4 Device Login ........................................................................................................................20
Chapter 4. Using the Zero Client .....................................................................................................24
4.1 Menu Settings .....................................................................................................................24
4.1.1 Login.........................................................................................................................24
4.1.2 Display .....................................................................................................................26
4.1.3 Network ...................................................................................................................27
Ethernet Settings.....................................................................................................27
IEEE802.1X .................................................................................................................28
WIFI Settings ...........................................................................................................30

RDS Solution With vMatrix User Manual
4.1.4 Ping...........................................................................................................................34
4.1.5 Boot ..........................................................................................................................35
4.1.6 Shutdown Button ..................................................................................................36
4.2 Settings Lock .......................................................................................................................37
4.3 Keyboard Layout Settings.................................................................................................38
4.4 Notification Log...................................................................................................................39
4.5 Device Information ............................................................................................................40
4.6 Firmware Update................................................................................................................41
4.7 Reset .....................................................................................................................................44
Reset Configuration ..........................................................................................44
Reset Firmware..................................................................................................45
4.8 Disconnect & Logout .........................................................................................................45
4.9 Use USB Devices.................................................................................................................46
4.10 More Tools & Settings .....................................................................................................47
4.10.1 vChat Internal Messenger .................................................................................47
4.10.2 Set Password........................................................................................................48
4.10.3 Set Language........................................................................................................48
4.10.4 Private Drive.........................................................................................................49
Chapter 5. Using vMatrix Server Manager ....................................................................................50
5.1 User Management .............................................................................................................50
5.1.1 New User Creation ................................................................................................50
5.1.2 User Status View ....................................................................................................52
5.1.3 User Information View .........................................................................................53
5.1.4 User Desktop View ................................................................................................54
5.1.5 Right Click Menu ....................................................................................................54
5.1.6 Personal Monitoring & Controlling ....................................................................60
5.1.7 Personal User Settings .........................................................................................62
General Settings........................................................................................64
Configuration Settings .............................................................................65
5.2 Device Management ..........................................................................................................66
5.2.1 Device Information View......................................................................................66
5.2.2 Right Click Menu ....................................................................................................66
5.2.3 Sorting......................................................................................................................78

RDS Solution With vMatrix User Manual
5.2.4 More Settings .........................................................................................................80
Upgrade Settings...............................................................................................80
Connect Setting .................................................................................................81
Duplicate Management ...................................................................................81
5.3 Setting...................................................................................................................................82
5.3.1 User Configuration................................................................................................82
5.3.2 Network Ports Configuration ..............................................................................87
5.3.3 Storage Settings .....................................................................................................88
5.3.4 IP Virtualization ......................................................................................................92
5.3.5 Server Group Configuration ................................................................................96
5.4 Advanced............................................................................................................................103
5.4.1 Monitor Authorization........................................................................................103
5.4.2 Management Token ............................................................................................106
5.4.3 Notification ...........................................................................................................107
5.4.4 Enhancement Mode............................................................................................108
5.4.5 Permission Control..............................................................................................109
5.4.6 Printer Setting .....................................................................................................112
5.4.7 Diagnostic setting ................................................................................................113
5.4.8 Login Queue Settings..........................................................................................114
5.4.9 Automation Settings ...........................................................................................115
5.5 Tools ....................................................................................................................................117
5.5.1 Broadcast Mode...................................................................................................117
5.5.2 Maintenance Mode .............................................................................................118
5.5.3 Diagnostic Tools ...................................................................................................119
5.6 Add-ons..............................................................................................................................120
5.7 Host Information ..............................................................................................................120
5.8 Log .......................................................................................................................................121
5.8.1 User Action Log....................................................................................................121
5.8.2 Management Action Log ....................................................................................122
5.8.3 Event Log ...............................................................................................................123
5.9 About vMatrix....................................................................................................................124
5.10 Offline Usage...................................................................................................................125
5.11 vMatrix Update...............................................................................................................127

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5.12 vMatrix Uninstall ............................................................................................................128
Chapter 6. Trouble-shootings ........................................................................................................131

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Important Notices
Please note that reproduction of this User Guide in whole or in part, without express
written permission from vCloudPoint, is not permitted.
vCloudPoint reserves the right to make improvements and/or changes to this User Guide
and to the products, programs and/or specifications described herein at anytime without
notice. Information contained in this document may have been obtained from internal
testing or from a third party. vCloudPoint shall not be liable for any direct, indirect, special,
incidental or consequential damages in connection with the use of this material. The latest
version of this User Guide is obtainable at the “Download center” under the Support menu
of the vCloudPoint website at: www.vcloudpoint.com.
Refer to the Limited Hardware Warranty applicable to your region for information on what
is and what is not covered by the warranty, your responsibilities, exclusions, and how to
obtain service.
Please refer to the End User License Agreement (EULA) and Terms of Use (TOU) that are
presented for your review during the software installation process. The information
contained in these documents is very important. The EULA and TOU constitute agreements
between you and vCloudPoint and are accepted by you by installing and using the product.
It is your responsibility to print a copy of the EULA and TOU directly from the installer in
order to keep for your records.
This product gives users shared access to computer resources. It is not a computer, and
may not support all software applications, especially 3D applications that are designed to
be supported by computers with stand-alone graphic card. Similarly, it may not support all
hardware peripherals that are designed to be supported by stand-alone computers.
Refer to your computer operating system and application software vendors license
agreements for information on using these products with the vCloudPoint system.
Additional software licenses may be required.
The vCloudPoint hardware and software products described in this user manual are
protected by numerous granted and pending P.R.C and international patents.
© 2021 by Shenzhen Cloudpoint Technology Co., Ltd. All rights reserved. vCloudPoint and
vMatrix are registered Trademark of Shenzhen Cloudpoint Technology Co., Ltd. –P.R.C.
Microsoft and Windows are registered trademarks of Microsoft Corporation. All
trademarks are the property of their respective owners.

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Safety Information
Refer to the following information to prevent any physical injury or loss of assets caused
by damage to the product. A user must read this User Guide carefully before use and
properly follow the instructions.
Make sure that the place of installation is not too hot (above 35°C), too cold (below
0°C), or too wet (above 85% relative humidity).
Avoid any severe impacts to the product
Make sure that the product is not exposed to direct sunlight or any hot machinery.
Please keep the product away from any items which have strong magnetic properties.
Do not disassemble, repair or rebuild the product.
Please properly route all cables and power cords to avoid a tripping hazard. An electric
shock, fire, damage to the product or physical injury may occur as a result of tripping
over the cable.
Regulatory Compliance
FCC Information
This equipment has been tested and found to comply with the limits for a class B digital
device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference
in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy, and if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try and correct the interference by one
or the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment to a power outlet on a circuit different from which the receiver
is connected
Consult your dealer or an experienced radio TV technician for help
Changes or modifications not expressly approved by the party responsible for compliance
could void the user’s authority to operate the equipment.

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European Community (CE):
The Bureau of Indian Standards (BIS):
Disposal Information:
This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interference received, including
interference that may cause undesired operation.
This symbol means that according to local laws and
regulations your product should be disposed of separately
from household waste. The separate recycling of your
product will help ensure that it is recycled in a manner that
protects human health and the environment.

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Chapter 1. Product Overview
1.1 Brief Introduction
vCloudPoint zero clients with vMatrix Server Manager software provide an alternative
solution to the traditional one PC per seat solution by powering multiple users with just
one PC. vCloudPoint zero client is compact, network access device that contains no moving
parts but allows each of its users to share the untapped resources of a single host PC.
vMatrix Server Manager performs as the management role on the host side with a number
of tools to assist IT administration, such as desktop broadcasting, monitoring and
controlling, storage visibility configuration, and user policy setup, etc. vCloudPoint zero
clients, combined with vMatrix Server Manager software, provide computing experience
that is practically indistinguishable from running on a PC, but offer great advantages over
traditional PCs, such as saved costs, enhanced security, reduced maintenance, and
simplified deployment and management.
1.2 Package Contents
When you unpack your vCloudPoint box, you will find the following items:
A zero client terminal device
A base/mounting bracket
Two screws
A 5V power adapter
If you find any damage or shortage of any accessories, please contact your local dealer.
Note: Your vCloudPoint zero client purchase was bundled with an entitlement to vMatrix Server
Manager Software and Premium Support.

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1.3 Device Connections
Model: S100
①5V DC Power Input ②Power& Reset Button ③USB2.0 Ports ④3.5mm Mic Jack
⑤3.5mm Speaker Jack ⑥RJ45 Ethernet Input ⑦VGA Display Port
Model: V1
①VGA Display Port ②HDMI Display Port ③RJ45 Ethernet Input ④5V DC Power Input
⑤5V DC Power Input ⑥3.5mm Speaker Jack ⑦3.5mm Speaker Jack
⑧3.5mm Mic Jack ⑨Power& Reset Button

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Chapter 2. Panning for Deployment
2.1 Hardware Configuration
2.1.1 Host Configuration Reference
No. of Users
10
20
30
40
50
60
CPU
i5-7500
i7-7700k
i7-8700k
Intel E5
2670*2
Intel E5
2680 v2
*2
Intel E5
2680 v3
*2
Memory
(Reserve 2G for
the host itself)
1.5G per Task Users running office, browser, messenger, video on VLC
player, etc..
2G per Power Users running Photoshop, Illustrator, Auto-CAD, etc..
SSD
(for System and
Programs)
SSD
120G
SSD
120G
SSD 240G
SSD 480G
SSD
240*2 G
SSD
240*2 G
HDD
(for User Data)
HDD; Storage size to be determined by actual needs.
Bandwidth
Average 15Mbps per user within LAN.
Note:
1) This recommended configuration is for supporting multiple users simultaneously running the
same applications, for environments of running mix applications, please thoroughly evaluate
expected workloads of every user and make some adjustments and fine tuning as your deployment
progresses.
2) Hard Disk Partition Recommendations：
Use a Solid-State Disk (SSD) in a single partition for system and programs to ensure a smooth user
experience and reserve 5GB per each user for storing users’ cache date.
A hard disk(s) in at least 2 partitions for users shared and private data storage with the size to be
determined by actual needs (e.g. 50GB per user).

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2.1.2 Networking Configuration
Host Network Controller
10/100/1000Mbps Base-T
Switch
10/100/1000Mbps Base-T
Cable
Connecting zero clients
10/100Mbps or 10/100/1000Mbps Base-T
Connecting host to switches
10/100/1000Mbps Base-T
Note:
1) You are recommended to use reliable gigabyte networking devices and CAT-6 Ethernet cables for
desirable multi-user experience.
2) Although vCloudPoint zero clients have a WIFI option, you are recommended to use standard
Ethernet network as unreliable WIFI network may cause disconnection or experience compromised.
2.1.3 Network Wiring Diagram

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2.2 Software Requirements
2.2.1 vMatrix Server Manager per shared host
The latest version of vMatrix Server Manager is obtainable at
https://www.vcloudpoint.com/support/installation-guide-and-downloads/.
2.2.2 Windows Operating System mounted on each shared host
Supported Operation Systems by vMatrix Server Manager:
Microsoft Windows XP SP3 32-bit (Professional/ Ultimate)
Microsoft Windows 7 32-bit & 64-bit (Professional/ Enterprise/ Ultimate)
Microsoft Windows 8 32-bit & 64-bit (Professional/ Enterprise/)
Microsoft Windows 8.1 32-bit & 64-bit (Professional/ Enterprise/)
Microsoft Windows 10 32-bit & 64-bit (Professional/ Enterprise/)
Microsoft Windows 11 (Professional)
Microsoft Windows Server 2003 32 bits
Microsoft Windows Server 2008R2
Microsoft Windows Server 2012
Microsoft Windows Server 2012R2
Microsoft Windows Server 2016
Microsoft Windows Server 2019
Microsoft Windows Server 2022
Microsoft Windows Multipoint Server 2011
Microsoft Windows Multipoint Server 2012
Note: do not use a 32-bit Windows operating system in your real deployment, as it supports only
3.25 GB maximum memory.

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2.2.3 Multi-User Application
vMatrix doesn’t contain a component or application to allow multiple users to access the
host simultaneously. To allow a simultaneous multi-user login, you need to install RDP
Wrapper (download and learn more at www.vcloudpoint.com/support/add-ons) or obtain
Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft
environment, you are recommended to obtain Microsoft RDS CALs for each vCloudPoint
seat. For more information on licensing with Microsoft operating systems see at
www.vcloudpoint.com/support/help-center/.
RDP wrapper
RDP Wrapper is a free open source project to enable Remote Desktop Host support. RDP
Wrapper is obtainable at https://github.com/DrDrrae/rdpwrap/releases
Instructions：
1) Download the RDPWrap.zip file and then unzip it. Simply run the insall.bat file and press
any key when finished but make sure to disabled anti-virus software during installation.

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2) Check if the installation is successful by running “RDPConf.exe”
Reminder: update the “rdpwrap.ini”file if the configuration tool shows “[not supported]”
in red.

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①Download the latest “rdpwrap.ini”compressed file and extract the files.
Download Url: https://codeload.github.com/sebaxakerhtc/rdpwrap.ini/zip/master.
②Presss “Win”+“R” to run “services.msc”, and stop the “Remote Desktop Services”.

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③Replace the “rdpwrap.ini”file in the path of C:\Program Files\RDP Wrapper with
the downloaded one.
④Start “Remote Desktop Services”.

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⑤Run the “RDPconf.exe”file again to check if the multi-user patch is running
properly.
Microsoft RDS CALs
Refer to the following link to install the Microsoft RDS CALs
https://www.microsoft.com/en-us/Licensing/product-licensing/client-access-license.aspx
Note:
1) Microsoft RDS CALs are only available to Windows Server System installation. If you need to use
Microsoft RDS CALs, please install Windows Server System (Server OS) first.
2) Run the RDP Wrapper files after extracting them to your local disk. Do not run them in the
compress file.
3) Disable the security software and the Windows Defender before running install RDP Wrapper.

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2.2.4 VLC Media Player
VLC is a free and open source cross-platform multimedia player and framework that plays
most multimedia files as well as DVDs, Audio CDs, VCDs, and various streaming protocols.
Beginning from vMatrix 2.0, vCloudPoint introduced a new feature that allows local videos
played on the zero client with VLC player to be rendered locally by the client processor
instead of the host cpu. This feature offloads 90% host-side CPU consumption on video
playing and can help support more video users per host especially for cases where
simultaneous video play is often required.
VLC player is obtainable at http://www.videolan.org/vlc/ or the official website of
vCloudPoint: www.vcloudpoint.com/support/add-ons/.
Note:
1) Please install VLC player of 2.1.5 or newer versions.
2) As the media content is not rendered at the host side, there is a drawback of using this feature:
media content within the VLC player cannot be viewed by the administrator through monitoring
at the host side.
3) When running a video with VLC player, desktop refreshment of the desktop session other than
the VLC player area will slow down. Therefore, to ensure desired performance, do not have a
VLC player running at the back-end while you are running other applications.
4) vCloudPoint zero client rendering with VLC player only supports H.264/MPEG-4 AVC encoding
format videos. H.265/HEVC videos played through VLC player will be lagging. The file suffix
shown in the video file name is package format. If you encounter a video lagging problem, you
can use “Mediainfo”to check the actual encoding format.

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Chapter 3. Installation & Connection
3.1 vMatrix Installation
Installation Steps:
1) Run vMatrix installer. Click “Install” to start installation.
Before installation
It is recommended to use the new original operating system to avoid problems such as
installation failure or use error due to file corruption or loss of the old system.
Please download the original Windows system image on the official website of Microsoft
to ensure system security and functional integrity.
Please make sure to DISABLE secure boot (It is not necessary to disable the secure boot
option in win10 or above systems) in the mainboard, and any Anti-Virus or Firewall
software during the installation of vMatrix Server Manager. After installation has
completed, you may re-enable Anti-Virus and Firewall software.
The host hard disk is recommended to be partitioned into 3: a system C partition where
the system and software are installed, a public partition for storing users’ shared data
and a private partition for storing users’ personal date.
Before installing vMatrix Server Manager, you are suggested to rename the computer
name of the host.
vMatrix Server Manager software requires Net framework 4.0 and VC++ 2010 Library on
your host server, and vMatrix Server Manager will automatically install these two models
during the process of installation.