VeriFone PINpad 1000SE User manual

VeriFone Part Number 26802, Revision B
PINpad 1000SE
Installation Guide

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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 26802, Revision B
PINpad 1000SE Installation Guide
© 2008 VeriFone, Inc.
VeriFone, the VeriFone logo, NURIT, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

PINPAD 1000SE INSTALLATION GUIDE 1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview PINpad 1000SE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
PINpad 1000SE Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connect Unit to a PC and ECR (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

2PINPAD 1000SE INSTALLATION GUIDE
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 5
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PINPAD 1000SE INSTALLATION GUIDE 3
PREFACE
This guide is the primary source of information for setting up and installing a
PINpad 1000SE.
Audience This guide provides simple descriptions of the PINpad 1000SE features, as well as
basic information for installing and configuring a PINpad 1000SE.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a PINpad 1000SE terminal.
Chapter 2, Setup. Explains how to set up and install the PINpad 1000SE as well as
how to select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
PINpad 1000SE.
Chapter 4, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentation from VeriFone, as well as maintenance of the PINpad 1000SE.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the PINpad 1000SE documents and their associated
VeriFone Part Numbers (VPN):
•PINpad 1000SE Certifications and Regulations, VPN - DOC115EN01-A
•PINpad 1000SE Quick Installation Guide, VPN - DOC115EN02-B
•PINpad 1000SE Stand Adapter Quick Installation Guide,
VPN - DOC115EN03-A
•PINpad 1000SE Privacy Shield Quick Installation Guide,
VPN - DOC115EN04-A
•PINpad 1000SE Reference and Programmers Guide, VPN - 26803

PREFACE
Guide Conventions
4PINPAD 1000SE INSTALLATION GUIDE
Guide
Conventions
This section provides a quick reference to conventions used in this guide.
The following conventions help the reader distinguish between different types of
information:
•The courier typeface is used for code entries, filenames and extensions, and
anything that requires typing at the DOS prompt or from the terminal keypad.
•The italic typeface indicates book title or emphasis.
•Tex t in blue indicates terms that are cross-referenced. When the pointer is
placed over these references the pointer changes to the finger pointer,
indicating a link. Click on the link to view the topic.
NOTE
Notes point out interesting and useful information.
CAUTION
Cautions point out potential programming problems.
TIP
Tips point out useful information on how something can be done.
WARNING
Warnings point out potential incidents where bodily injury might occur.

PINPAD 1000SE INSTALLATION GUIDE 5
CHAPTER 1
Overview
This chapter provides a brief description of VeriFone’s PINpad 1000SE.
PINpad 1000SE The PINpad 1000SE is a peripheral data entry device that accepts and encrypts
Personal Identification Numbers (PINs). Typically, a PIN is a four- to twelve-digit
code, known only by the customer and the issuer. A PIN is requested during a
transaction to verify that a customer is authorized to use the account (card)
offered. The PIN also serves as the electronic signature for the credit or debit
transaction.
Figure 1 PINpad 1000SE
VeriFone’s PINpad 1000SE builds on the success of legacy PINpad 1000,
PINpad 1001, and NURIT 222 families, with support for Triple Data Encryption
Standard (3DES) security and improved ergonomics — all in a rugged, reliable,
backward-compatible solution.
The PINpad 1000SE provides the perfect solution for acquirers, processors, and
merchants looking to capitalize on the expanding range of debit, electronic
benefits transfer (EBT), and other PIN-based transactions. This compact,
easy-to-use, device connects to most existing point-of-sale (POS) controllers such
as VeriFone Omni or NURIT transaction terminals, ZON II microcomputers, or
other microcomputer-based systems. The controller directs all PlN pad device
operations, including communication with the remote host computer, if applicable,
and offers a fast, and simple way to process PIN-based transactions.

OVERVIEW
Features and Benefits
6PINPAD 1000SE INSTALLATION GUIDE
The PCI-compliant PINpad 1000SE incorporates a broad array of sophisticated
security features to guard against fraud and abuse. This includes full support for
the 3DES encryption standard, and a choice of Master/Session or DUKPT
(Derived Unique Key Per Transaction) key management methods. The
PINpad 1000SE also supports MAC (Message Authentication Code) to protect
debit transaction data from accidental or fraudulent tampering during transfer to its
host.
The PINpad 1000SE features improved ergonomics with large, hard-rubber keys
for ease of use, and a sleek new design that fits in the palm of the hand. The
device is rugged and reliable, built to withstand hard knocks at the point-of-sale.
Most importantly, the PINpad 1000SE PCI is fully compatible with the legacy
NURIT 222.
Features and
Benefits
Exceptional Ease of Use and Ergonomics
•Sleek and stylish shape occupies less counter space than the PINpad 1000
and the NURIT 222.
•Bold, ergonomic design fits comfortably in the palm of a hand.
•Waisted area for an easy and secure grip.
•Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•Programmable function keys allows selection of functions within an
application.
•Highly readable 128x32 graphic liquid crystal display (LCD), which supports
multiple languages for global applications and automatically scrolls up to 16
characters.
Critical Security Protection
•Includes full support for single and 3DES encryption standard.
•Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•Is PCI-compliant for secure solutions meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
•Rugged and reliable design absorbs hard knocks found at POS.

OVERVIEW
Features and Benefits
PINPAD 1000SE INSTALLATION GUIDE 7
•Removable privacy shield offers option of supplemental physical security.
•Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
•Connects with most POS payment terminals, PCs, and ECRs.
•Backward-compatible with VeriFone’s legacy PINpad 1000SE and NURIT 222
PED.
•Compatible with existing PINpad 1000 stands, and wall- or counter-mounting
hardware.
•USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).

OVERVIEW
Features and Benefits
8PINPAD 1000SE INSTALLATION GUIDE