VeriFone PINpad 1000SE User manual

VeriFone Part Number 26802, Revision B
PINpad 1000SE
Installation Guide

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VeriFone, Inc.
2099 Gateway Place, Suite 600
San Jose, CA, 95110 USA
www.verifone.com
VeriFone Part Number 26802, Revision B
PINpad 1000SE Installation Guide
© 2008 VeriFone, Inc.
VeriFone, the VeriFone logo, NURIT, Omni, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand
names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.
All other brand names and trademarks appearing in this manual are the property of their respective holders.
Comments? Please e-mail all comments on this document to your local VeriFone Support Team.

PINPAD 1000SE INSTALLATION GUIDE 1
CONTENTS
PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Guide Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
CHAPTER 1
Overview PINpad 1000SE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
CHAPTER 2
Setup Select Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Unpack Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Examine
PINpad 1000SE Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connect Unit to Controller . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Connect Unit to a PC and ECR (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Connect via USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Use Stand Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Mounting the Adapter to Plate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Screw-Mounting the Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the Stand Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Use Privacy Shield . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Use Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Idle Prompt . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
CHAPTER 3
Specifications Unit Power Requirements. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
CHAPTER 4
Service and Support Maintenance and Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Returns . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Cables. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
PC/AT Interface Kits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

2PINPAD 1000SE INSTALLATION GUIDE
Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
CHAPTER 5
Troubleshooting
Guidelines
Display Panel Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

PINPAD 1000SE INSTALLATION GUIDE 3
PREFACE
This guide is the primary source of information for setting up and installing a
PINpad 1000SE.
Audience This guide provides simple descriptions of the PINpad 1000SE features, as well as
basic information for installing and configuring a PINpad 1000SE.
Organization This guide is organized as follows:
Chapter 1, Overview. Provides an overview of a PINpad 1000SE terminal.
Chapter 2, Setup. Explains how to set up and install the PINpad 1000SE as well as
how to select a location and establish connections with other devices.
Chapter 3, Specifications. Discusses the power requirements and dimensions of
PINpad 1000SE.
Chapter 4, Service and Support. Provides information on contacting your
VeriFone service provider and information on how to order accessories or
documentation from VeriFone, as well as maintenance of the PINpad 1000SE.
Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines,
should you encounter a problem in terminal installation and configuration.
Related
Documentation
To learn more about the PINpad 1000SE documents and their associated
VeriFone Part Numbers (VPN):
•PINpad 1000SE Certifications and Regulations, VPN - DOC115EN01-A
•PINpad 1000SE Quick Installation Guide, VPN - DOC115EN02-B
•PINpad 1000SE Stand Adapter Quick Installation Guide,
VPN - DOC115EN03-A
•PINpad 1000SE Privacy Shield Quick Installation Guide,
VPN - DOC115EN04-A
•PINpad 1000SE Reference and Programmers Guide, VPN - 26803

PREFACE
Guide Conventions
4PINPAD 1000SE INSTALLATION GUIDE
Guide
Conventions
This section provides a quick reference to conventions used in this guide.
The following conventions help the reader distinguish between different types of
information:
•The courier typeface is used for code entries, filenames and extensions, and
anything that requires typing at the DOS prompt or from the terminal keypad.
•The italic typeface indicates book title or emphasis.
•Tex t in blue indicates terms that are cross-referenced. When the pointer is
placed over these references the pointer changes to the finger pointer,
indicating a link. Click on the link to view the topic.
NOTE
Notes point out interesting and useful information.
CAUTION
Cautions point out potential programming problems.
TIP
Tips point out useful information on how something can be done.
WARNING
Warnings point out potential incidents where bodily injury might occur.

PINPAD 1000SE INSTALLATION GUIDE 5
CHAPTER 1
Overview
This chapter provides a brief description of VeriFone’s PINpad 1000SE.
PINpad 1000SE The PINpad 1000SE is a peripheral data entry device that accepts and encrypts
Personal Identification Numbers (PINs). Typically, a PIN is a four- to twelve-digit
code, known only by the customer and the issuer. A PIN is requested during a
transaction to verify that a customer is authorized to use the account (card)
offered. The PIN also serves as the electronic signature for the credit or debit
transaction.
Figure 1 PINpad 1000SE
VeriFone’s PINpad 1000SE builds on the success of legacy PINpad 1000,
PINpad 1001, and NURIT 222 families, with support for Triple Data Encryption
Standard (3DES) security and improved ergonomics — all in a rugged, reliable,
backward-compatible solution.
The PINpad 1000SE provides the perfect solution for acquirers, processors, and
merchants looking to capitalize on the expanding range of debit, electronic
benefits transfer (EBT), and other PIN-based transactions. This compact,
easy-to-use, device connects to most existing point-of-sale (POS) controllers such
as VeriFone Omni or NURIT transaction terminals, ZON II microcomputers, or
other microcomputer-based systems. The controller directs all PlN pad device
operations, including communication with the remote host computer, if applicable,
and offers a fast, and simple way to process PIN-based transactions.

OVERVIEW
Features and Benefits
6PINPAD 1000SE INSTALLATION GUIDE
The PCI-compliant PINpad 1000SE incorporates a broad array of sophisticated
security features to guard against fraud and abuse. This includes full support for
the 3DES encryption standard, and a choice of Master/Session or DUKPT
(Derived Unique Key Per Transaction) key management methods. The
PINpad 1000SE also supports MAC (Message Authentication Code) to protect
debit transaction data from accidental or fraudulent tampering during transfer to its
host.
The PINpad 1000SE features improved ergonomics with large, hard-rubber keys
for ease of use, and a sleek new design that fits in the palm of the hand. The
device is rugged and reliable, built to withstand hard knocks at the point-of-sale.
Most importantly, the PINpad 1000SE PCI is fully compatible with the legacy
NURIT 222.
Features and
Benefits
Exceptional Ease of Use and Ergonomics
•Sleek and stylish shape occupies less counter space than the PINpad 1000
and the NURIT 222.
•Bold, ergonomic design fits comfortably in the palm of a hand.
•Waisted area for an easy and secure grip.
•Large, hard-rubber keys provide improved tactile feedback, minimizing errors
and maximizing ease-of-use for consumers of all ages.
•Intuitive telco-style interface and colored control keys simplify training and
reduce support requests.
•Programmable function keys allows selection of functions within an
application.
•Highly readable 128x32 graphic liquid crystal display (LCD), which supports
multiple languages for global applications and automatically scrolls up to 16
characters.
Critical Security Protection
•Includes full support for single and 3DES encryption standard.
•Offers a choice of Master/Session or DUKPT key-management methods to
protect PIN-based transactions.
•Offers secure, reliable PIN input for expanding range of PIN-based
transactions.
•Is PCI-compliant for secure solutions meeting the PED standard.
•Meets ISO and ANSI standards for PIN encryption, key management, and
MAC.
•Key injection simplified and secured with VeriFone’s SecureKit key loading
software.
•Rugged and reliable design absorbs hard knocks found at POS.

OVERVIEW
Features and Benefits
PINPAD 1000SE INSTALLATION GUIDE 7
•Removable privacy shield offers option of supplemental physical security.
•Well-planned shape works with existing VeriFone PINpad stands and wall- or
counter-mounting hardware.
•Connects with most POS payment terminals, PCs, and ECRs.
•Backward-compatible with VeriFone’s legacy PINpad 1000SE and NURIT 222
PED.
•Compatible with existing PINpad 1000 stands, and wall- or counter-mounting
hardware.
•USB Connectivity that gives another option to connect with payment terminals,
personal computers, and electronic cash registers (ECRs).

OVERVIEW
Features and Benefits
8PINPAD 1000SE INSTALLATION GUIDE

PINPAD 1000SE INSTALLATION GUIDE 9
CHAPTER 2
Setup
This chapter describes the setup procedure for the PINpad 1000SE, in the
following sections:
•Select Location
•Unpack Shipping Carton
•Examine PINpad 1000SE Features
•Connect Unit to Controller
•Connect Unit to a PC and ECR (optional)
•Connect via USB
•Use Stand Adapter
•Use Privacy Shield
•Use Unit
Select Location Use the following guidelines to select the best location for the PINpad 1000SE.
Location • Select a location convenient for both merchant and cardholder.
•Select a flat support surface, such as a countertop or table.
•Select a location near a power outlet and the terminal or computer connected
to the PINpad 1000SE unit.
Environmental
Factors
•Do not use the unit where there is high heat, dust, humidity, moisture, or
caustic chemicals or oils.
•Keep the unit away from direct sunlight and anything that radiates heat, such
as a stove or a motor.
•Do not use the PINpad 1000SE outdoors.
WARNING
For safety, do not string cables or cords across a walkway.
CAUTION
The PINpad 1000SE is not waterproof or dustproof, and is intended for indoor use
only. Any damage to the unit from exposure to rain or dust can void any warranty.

SETUP
Unpack Shipping Carton
10 PINPAD 1000SE INSTALLATION GUIDE
Electrical
Considerations
•Avoid using this product during electrical storms.
•Avoid locations near electrical appliances or other devices that cause
excessive voltage fluctuations or emit electrical noise (for example, air
conditioners, electric motors, neon signs, high-frequency or magnetic security
devices, or computer equipment).
•Do not use the PINpad 1000SE unit water or in moist conditions.
•Disconnect the device from its POS terminal before cleaning.
Unpack
Shipping Carton
Carefully inspect the shipping carton and its content for possible tampering or
damage.
1Remove the PINpad 1000SE from the shipping carton.
2Remove any protective plastic wrap and place the unit on a table or
countertop.
3Remove the clear protective film from the display.
4Replace all the packing materials, close the lid, and save the carton for
repacking or moving the PINpad 1000SE in the future.
CAUTION The PINpad 1000SE is a secure product and any tampering can cause it to cease
to function or operate in an unsecured manner.
WARNING Do not use a unit that has been tampered with or otherwise damaged.
The PINpad 1000SE comes equipped with tamper-evident label. If a label or
component appears damaged, immediately notify the shipping company and your
VeriFone representative or service provider immediately.

SETUP
Examine PINpad 1000SE Features
PINPAD 1000SE INSTALLATION GUIDE 11
Examine
PINpad 1000SE
Features
Before continuing the installation process, observe features of the
PINpad 1000SE. Figure 2 illustrates the basic features:
Figure 2 PINpad 1000SE Features
The PINpad 1000SE includes the following features:
•A display.
•Three types of keys:
•A 10-key, telco-style keypad.
•Three unlabeled, programmable function keys above the keypad.
•Three color-coded function keys below the keypad
(icons at right, left-to-right: CANCEL, BACKSPACE,
ENTER).
DISPLAY
TELCO-STYLE KEYPAD
PROGRAMMABLE FUNCTION KEYS
COLOR-CODED FUNCTION KEYS

SETUP
Connect Unit to Controller
12 PINPAD 1000SE INSTALLATION GUIDE
Connect Unit to
Controller
The PINpad 1000SE rear panel has a modular, four-wire interface port for power
and communication connection to the controller. The connection methods differ
between two specific versions of the PINpad 1000SE – USB and RS-232. This
section discusses a connection to the RS-232 version of the PINpad 1000SE.
Figure 3 illustrates how to connect the PINpad 1000SE to a Vxseries terminal. For
other terminal or controller connections, refer to the reference manual for that
controller.
Figure 3 PINpad 1000SE and Terminal Cable Connections
1Disconnect power from the terminal or ECR.
2Position the PINpad 1000SE face down on a soft, smooth surface to avoid
damaging the keypad or display.
3Connect the modular plug on the cable to the modular jack on the rear of the
PINpad 1000SE device.
4Connect the other end of the cable to the PlN pad port on the rear of the
terminal.
5Reconnect power to the terminal.
WARNING Turn off or unplug the controller when connecting or disconnecting the
PINpad 1000SE. Memory corruption and data loss can result if the controller is
processing data when power is removed.
Refer to the controller device instructions for any controller-specific warnings.
NOTE For cable removal, use the same steps described above in reverse. If exchanging
cables, use a VeriFone-approved cable.

SETUP
Connect Unit to a PC and ECR (optional)
PINPAD 1000SE INSTALLATION GUIDE 13
Connect Unit
to a PC and ECR
(optional)
The RS-232 version of the PINpad 1000SE also connects to a PC or ECR thru
special cable products to provide power for the PINpad 1000SE (refer to
Accessories and Documentation). These cables plug into the PINpad 1000SE,
with either a DB9 or DB25 connector housing. The connector housing has a DC
jack that connects to a power brick for external AC power.
Figure 4 illustrates how to connect the PINpad 1000SE to an ECR or compatible
computers.
Figure 4 PINpad 1000SE and DB9 ECR Cable Connections
1Disconnect power from the PC/ECR.
2Connect the end of the cord with the DB25/DB9 connector to the PC/ECR.
3Connect the modular plug on the other end of the cord to the PINpad 1000SE.
4Plug the power supply cord into the socket at the base of the PC/ECR
connector.
5Plug the power supply into an AC wall outlet.
6Reconnect power to the PC/ECR.
CAUTION Using an incorrectly rated power supply can damage the unit or cause it not to
work properly. For U.S. – VeriFone recommends using only VFN# CPS11212-1C-
R. For other uses VeriFone recommends VFN# CPS11212-3A-R if used with a
country-specific power cord. (see Specifications for detailed power supply
specifications).

SETUP
Connect via USB
14 PINPAD 1000SE INSTALLATION GUIDE
Connect via
USB
The USB version of the PINpad 1000SE can also be connected to a terminal,
ECR, or a host PC using a coiled USB cable (VFN#WCL115002-A). When
connecting to a PC via a USB port, the device, in either PINpad 1000SE PCI mode
or NURIT 222 mode – requires the additional installation of device drivers.
1Connect the device to the host PC.
2Wait until the host PC recognizes the new hardware and starts the Found New
Hardware Wizard.
3Follow the instructions on the Found New Hardware Wizard to install the USB-
UART driver.
CAUTION When connecting with USB, the PINpad 1000SE USB cable should either be
connected directly to the terminal, ECR or host PC port, or to a powered USB hub.
If an extension cable is required, only USB-certified cables should be used.
NOTE Additional instructions and device drivers are found and downloaded from the
VeriFone Technical Support page (http://www.verifone.com/technical-
support.aspx).
Browse to the INF file provided by VeriFone when specifying the driver location.
When the installation is done, check the list of ports on the Device Manager to see
the new USB device.

SETUP
Use Stand Adapter
PINPAD 1000SE INSTALLATION GUIDE 15
Use Stand
Adapter
The optional stand adapter holds the PINpad 1000SE securely to a countertop or a
wall. The unit can be removed from the stand adapter for handheld operation.
Mounting the
Adapter to Plate
Figure 5 shows how to install a stand adapter onto a pre-existing flat mounting
plate.
1Select a location for the stand adapter on a smooth wall or countertop. Be sure
the cable can easily reach the controller from this position without stretching.
2Position the keyholes on the molded cradle over the slotted screws on
mounting plate. Slide the adapter downward until the screws are in the narrow
ends of the keyholes.
Figure 5 Stand Adapter Installation
Screw-Mounting the
Adapter
The stand adapter may also be screwed directly to a wall or countertop.
•Use screw anchors when fastening the adapter to a cement or brick wall.
•When fastening the plate to drywall, the screws must go into the studs behind
the wall. Screw anchors alone will not safely hold the adapter to drywall.
To screw-mount the stand adaptor, use American National Standard #8 or Metric
M3 screws, with head diameter between 4.5 and 6.0 mm, and head thickness less
than 2.5 mm. Use the stand adaptor to mark the hole placement on the desired
location, and then insert screws, adjusting the screw depth until the unit is firmly
mounted.
Using the Stand
Adapter
Figure 6 shows how to insert a PINpad 1000SE into a stand adapter. Slide the end
of the PINpad 1000SE into the bottom of the stand adapter, then press the screen
end of the PINpad 1000SE firmly into the top of the stand adapter until you hear
and feel the release lever click.

SETUP
Use Stand Adapter
16 PINPAD 1000SE INSTALLATION GUIDE
Figure 6 Inserting the PINpad 1000SE into the Stand Adapter
To remove the adapter, press the release lever at the top of the stand and pull the
PINpad 1000SE up and out of the stand adapter.

SETUP
Use Privacy Shield
PINPAD 1000SE INSTALLATION GUIDE 17
Use Privacy
Shield
Figure 7 shows an example of an installed privacy shield.
Figure 7 Installed Privacy Shield
Use Unit
Startup Upon startup, the PINpad 1000SE briefly displays the version and date (example:
10.24.00 06/07), followed by the idle prompt.
Idle Prompt The idle prompt indicates the PINpad 1000SE is ready for use. The default idle
prompt is a row of characters that resembles a marching arrow (<------------).
The display and sequence of the idle prompts can be programmed through an
application program written for the controller. The display has a multiple, 4-line
graphics display which may be customized to show ENTER YOUR PIN and WELCOME
messages.
Keypad The PINpad 1000SE has 10-key telco-style keypad that includes the letters A
through Z and numerals 0 through 9, as well as three unlabeled, programmable
function keys, and three color-coded function keys (see Figure 2).
At the PIN request prompt, enter the PIN and press ENTER. The PINpad 1000SE
will show a processing display when the device successfully receives the PIN
entry.
NOTE Press BACKSPACE to clear the last number.
Press CANCEL to cancel the transaction.

SETUP
Use Unit
18 PINPAD 1000SE INSTALLATION GUIDE