VitalCall SEVEN User manual

User Guide
S E V E N
1300 VITALCALL (848 252)
www.vitalcall.com.au
[e-mail]
VitalCALL® is a registered trademark of Chubb Fire & Security Pty Ltd ABN 47 000 067 541.

2VitalCALL®S E V E N User Guide
Speakerphone
Power
Cancel
Connect
Info
Help
Microphone
Important: This user guide should be read in conjunction with any other product
specific user guides provided separately for peripheral devices such as the Pearl
Advanced or Go Mobile Pendant.
Welcome to SEVEN, your new 4G/3G personal emergency response system that operates
on the mobile cellular network. The SEVEN base unit and pendant are easy to use and
reliable.
SEVEN has many safety features to ensure you can send a request for help when needed,
and communicates with you via voice messages, and light indicators under the buttons.
The VitalCALL system can be installed by one of our professional agents, or self installed
by your or your nominated person using our guided self installation process. A VitalCALL
system installation will involve a pendant range test from at least 6 main areas of your
home. This includes areas such as bathrooms, bedrooms, living rooms, laundries,
courtyards, front and back yards. The installation may also require an audio check. During
the installation, you may be asked to confirm your personal details and who will be on your
emergency response contact list.
Do not unplug or move the SEVEN base unit from the location it has been installed. The
location it is installed in has been tested to ensure it has good cellular connectivity and
range with your personal help button. Moving the base unit could adversely affect its ability
to send an alert for help.
If you are relocating, please
call the VitalCALL team to
update any details and book
a self-relocation or arrange
an agent to relocate your
equipment (charges may
apply).
Installation
Introduction
Your pendant should always be worn including at night in bed. It is waterproof and should
be worn in the bath or the shower. Slips and falls are more likely to occur in the bathroom
or wet areas of the home.
If you need help at any time of the day or night, press the pendant
firmly. The outer rim of your personal help button will flash red to let
you know your call for help is being sent. You will hear a loud alarm
sound from the base unit where the Help button will illuminate red.
Voice messages on the base unit will play to let you know the status
of your request for help as it progresses.
Requesting Help

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VitalCALL®S E V E N User Guide
Speakerphone
Power
Cancel
Connect
Info
Help
Microphone
System Components
Your Pendant
Pearl Pendant SEVEN Base Unit SEVEN Plug Pack
Warning: If you have been supplied with a neck pendant, the chain is designed to
break under significant pressure. If you swap it for another chain or cord, please
be aware that this could cause you harm if it catches on something and does not
break.
Your pendant should always be worn including at night in bed. It is waterproof and should
be worn in the bath or the shower. Slips and falls are more likely to occur in the bathroom
or wet areas of the home.
If you need help at any time of the day or night, press the pendant
firmly. The outer rim of your personal help button will flash red to let
you know your call for help is being sent. You will hear a loud alarm
sound from the base unit where the Help button will illuminate red.
Voice messages on the base unit will play to let you know the status
of your request for help as it progresses.
Alternatively, press the large round Help button on your
base unit to request help.
Requesting Help
Pendant Press

4VitalCALL®S E V E N User Guide
After the pre-alarm has stopped sounding, the alert will be sent
to the VitalCALL Emergency Response Centre, an automatic
recording will play from the base unit, advising that your alarm has
been activated, sent, and received by the Emergency Response
Centre.
One of our Emergency Response Team Members will then speak
to you through the unit and ask if you have an emergency. You
can communicate with them by speaking to the base unit through
the speakerphone.
During the pre-alarm alert, you can cancel the alarm if the alarm has been
tripped accidentally. Press the round Cancel button on the VitalCALL base
unit that is backlit orange (within the first 10 seconds). Cancelling an alarm
will stop an alert being sent to the VitalCALL Emergency Response Centre.
If you don’t cancel in time, don’t worry, just let the Emergency Response
Operator know that it is a false alarm.
Cancelling an Alarm
Voice Message
“Your alert has been sent...”
Warning:You will only be able to talk with the operator if you are within speaking
distance of the base unit. If you can’t hear us, or we can’t hear you, we will as-
sume you need assistance and we will dispatch the emergency services and notify
your emergency contacts. Please note that the speakerphone is fitted with a very
sensitive microphone and our operator may be able to hear you, even if you can’t
hear them.
Power
Connect
Cancel

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VitalCALL®S E V E N User Guide
The Power button is backlit green to indicate that SEVEN base unit is
on. To turn your system off, press and hold the Power button, and it
will play an instructional message, followed by four beeps. Continue
to hold until you hear the last beep and it will switch off.
To turn the system on again, press the Power button until the wel-
come message plays, the green light indicates it is on.
On
Flashes orange when the mains power is disconnected. A
voice message will play immediately to let you know that
VitalCALL®SEVEN is not connected to power.
Solid red when the base unit battery is no longer functioning,
or missing.
Flashes red when the base unit battery is low.
VitalCALL Base Unit - Button Functions and Lights
This button indicates the strength of the mobile cellular network that
the unit uses to communicate back to base. Press the Connect
button to hear the mobile cellular network strength status.
Press to send a ‘Daily Check’ to the Emergency Response Team, (if
configured to do so). If the unit is communicating correctly, it will send
a communication signal which logs into your account.
Green OK, the mobile cellular connection is available
The Connect button will also show solid Orange for a short period
of time when connecting to the mobile cellular network.
The Red flash indicates there is no connection to our Emergency
Response Centre. This means that we will not receive a noti-
fication of any alarm from your system or pendant.
No light - base unit is off
Flashes blue when a ‘Daily Check’ is required (please
refer to optional features)
Power
Connect
Warning: When the system is turned OFF and there is NO Power button light, your
system will not operate, and you cannot send an alert for help.

6VitalCALL®S E V E N User Guide
SEVEN has automated voice messages that only play during daytime
hours. If you need to be informed of something during the night, the
lights under the information button will change colour and/or flash.
Critical emergency notifications may voice announce.
Press the Info button to hear a voice notification repeat. Messages
can include a request to test your pendant, a reminder, or an event
notification.
If this light is solid green, there are no messages.
If it flashes green this indicates a friendly message is waiting
to be played.
Flashes orange to request an action. Press to hear the re-
quest.
Flashes red when there is a warning message for critical notifi-
cations, e.g. emergency events or evacuation notices (please
refer to optional features)
Flashes blue when a monthly pendant test is required
No light - base unit is off
Info
Cancel
Help
Press to Cancel any function, including voice notifications, and to
cancel an alert during the loud alarm
The Cancel button will illuminate solid orange when an alert
can be cancelled, during the loud alarm (approximately 10
seconds).
The Cancel button is also used to enable and disable the
‘Away Function’. Flashes left to right when the ‘Away Function’
is enabled.
No light – normal operation
Pressing your pendant is the easiest way to send an emergency alert.
However, you can press the Help button on the base unit which will
send an emergency alert to the 24/7 Emergency Response Centre.
The lights under the Help button will rotate while the alert is in prog-
ress. The Help button will be dimly backlit during normal operation so
it can be located in the dark.
You will be reminded to test your pendant each month. The information Button will flash until
you test your pendant. The testing ensures that your pendant is functioning as expected.
To test, simply press the Info button on the base unit. Once done, you will be instructed to
press your pendant. The outer rim of your pendant flashes red and the pre-alarm sounds
from the base unit to let you know your alert is being sent. Voice messages on the base unit
will play to let you know the status of your request for help as it progresses. Be sure to stay
close to the base unit until the operator calls you. When you hear the operator, tell them you
are testing. There is no requirement to call the VitalCALL team prior to testing.

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VitalCALL®S E V E N User Guide
Pendant Test
You will be reminded to test your pendant each month. The information Button will flash until
you test your pendant. The testing ensures that your pendant is functioning as expected.
To test, simply press the Info button on the base unit. Once done, you will be instructed to
press your pendant. The outer rim of your pendant flashes red and the pre-alarm sounds
from the base unit to let you know your alert is being sent. Voice messages on the base unit
will play to let you know the status of your request for help as it progresses. Be sure to stay
close to the base unit until the operator calls you. When you hear the operator, tell them you
are testing. There is no requirement to call the VitalCALL team prior to testing.
Warning: If your base unit beeps continually this indicates it is not functioning as
expected, please contact VitalCALL on 1300 848 252.
Warning: Do not cover the top of your VitalCALL SEVEN base unit. This can affect
the volume from the speaker and the visibility of the button indicators.
The VitalCALL system is designed to ensure that your pendant and base unit communicate
to each other. The pendant and base will check this communication approximately 3 times a
day to ensure the pendant is within range of the base unit. It is recommended to enable the
‘Away Function’ when you will be leaving home for an extended period (more than a day).
Press and hold the Cancel button during normal operation to enable the ‘Away
Function’. The Cancel button will flash left to right until the ‘Away Function’ is
disabled.
When you return home, press and hold the flashing Cancel button to disable the
‘Away Function’, the base unit will announce, “Away mode disabled, welcome
back home”.
Away Function

8VitalCALL®S E V E N User Guide
If you have voice reminders enabled on your base unit (not available on all
models), a message will play at a pre-set time. It will announce the time and type
of reminder.
For example, “This is your ten thirty reminder. It is time to take your medicine,”
followed by, “Press Cancel to clear this message.”
The VitalCALL Pearl Advanced pendant is a personal emergency help
button that you can press to summon help in an emergency. It is also
a sophisicated fall detector that automatically sounds an alert and then
sends a signal to your VitalCALL base unit when it detects a fall and an
impact has occurred*.
If a fall is detected*, the VitalCALL Pearl Advanced pendant will beep
for 15 seconds before sending a signal to your VitalCALL base unit.
When the signal is received by the base unit, the VitalCALL Pearl
Advanced pendant will beep 3 times and flash red lights around it’s
outer edge. The VitalCALL base unit will sound a loud pre-alarm and
then send an alert to the monitoring centre to report a fall has been
detected.
If you have not experienced a fall, you can shake the VitalCALL
Pearl Advanced pendant from side to side during the 15 seconds it
is beeping, to cancel the signal being sent to the VitalCALL base unit.
You can also cancel the alert at the VitalCALL base unit by pressing the
Cancel button during the 15 second base unit pre-alarm period.
The VitalCALL Pearl Advanced pendant must be worn around the neck as a pendant, on a
chain. VitalCALL Pearl Advanced pendant is supplied with a surgical grade stainless steel
chain that is designed to break under significant pressure. Expect false activations in the first
few days as you get used to wearing it. Try to avoid getting the VitalCALL Pearl Advanced
pendant caught in clothing while dressing and undressing as false alarms can occur.
The VitalCALL Pearl Advanced pendant is designed to detect a significant fall, and subsequent
impact. While every effort is being made to capture the range of falls that can occur, some
people will fall in a manner that will not automatically detect a fall has occurred.
The help button is available to press in this situation. Please ensure this is firmly understood.
Advanced technology is applied to process and report events, however, due to some rare
occurrences such as network outages or other circumstances, it is not always possible to
notify all events immediately.
Use of this product confirms acceptance of these limitations.
Reminders
Optional Features
While the voice message is speaking, press the flashing orange Cancel button to
acknowledge and clear the reminder. The message will repeat periodically until
cleared or replaced by the next reminder.
If your system has a ‘Daily Check’ enabled, the Connect button will flash blue at a pre-set
time each day. Press the Connect button to send a ‘Daily Check’ report to monitoring, and
a voice message will play.
If you do not press the Connect button, the monitoring centre will try to make contact with
you to check if you are OK.
Daily Check

9
VitalCALL®S E V E N User Guide
The VitalCALL Pearl Advanced pendant is a personal emergency help
button that you can press to summon help in an emergency. It is also
a sophisicated fall detector that automatically sounds an alert and then
sends a signal to your VitalCALL base unit when it detects a fall and an
impact has occurred*.
If a fall is detected*, the VitalCALL Pearl Advanced pendant will beep
for 15 seconds before sending a signal to your VitalCALL base unit.
When the signal is received by the base unit, the VitalCALL Pearl
Advanced pendant will beep 3 times and flash red lights around it’s
outer edge. The VitalCALL base unit will sound a loud pre-alarm and
then send an alert to the monitoring centre to report a fall has been
detected.
If you have not experienced a fall, you can shake the VitalCALL
Pearl Advanced pendant from side to side during the 15 seconds it
is beeping, to cancel the signal being sent to the VitalCALL base unit.
You can also cancel the alert at the VitalCALL base unit by pressing the
Cancel button during the 15 second base unit pre-alarm period.
The VitalCALL Pearl Advanced pendant must be worn around the neck as a pendant, on a
chain. VitalCALL Pearl Advanced pendant is supplied with a surgical grade stainless steel
chain that is designed to break under significant pressure. Expect false activations in the first
few days as you get used to wearing it. Try to avoid getting the VitalCALL Pearl Advanced
pendant caught in clothing while dressing and undressing as false alarms can occur.
The VitalCALL Pearl Advanced pendant is designed to detect a significant fall, and subsequent
impact. While every effort is being made to capture the range of falls that can occur, some
people will fall in a manner that will not automatically detect a fall has occurred.
The help button is available to press in this situation. Please ensure this is firmly understood.
Advanced technology is applied to process and report events, however, due to some rare
occurrences such as network outages or other circumstances, it is not always possible to
notify all events immediately.
Use of this product confirms acceptance of these limitations.
How It Works
Cancelling an Alert
Wearing VitalCALL Pearl Advanced pendant
*Important Notes
Pearl Advanced Pendant (Optional Product)
SEVEN Cancel
Button
EVE Cancel
Button
Shake to Cancel

10 VitalCALL®S E V E N User Guide
Quick Troubleshooting Tips
Issue Solution
No lights on the VitalCALL Unit • Unit is turned off
VitalCALL Base Unit is Beeping
Continuously
• Contact VitalCALL as this indicates that the unit is not functioning
correctly
Volume on Base Unit is too loud
(initial pre-alarm)
• Contact one of our friendly VitalCALL team members and they can
arrange for the volume to be reduced
Unable to hear the Response
Operator during testing or after an
alarm.
• Make sure the base unit is not covered with anything
• You may be out of range
• If you are unsure, contact one our friendly VitalCALL team members
and they can arrange for the unit to be tested remotely and adjust
volume settings if required
Power Button is Flashing Orange • The Power Button flashes Orange when the mains power is discon-
nected (A voice message will play immediately to let you know that the
SEVEN is not connected to power)
• Check if you have power (is there a current outage or blackout)
• Check the base unit is plugged in and turned on
Power Button is Solid Red • The base unit battery is no longer functioning or has been removed
(Return power to the unit if possible)
Power Button is Flashing Red • Battery is running low
Power Button is Flashing Red • Flashes red when there is a warning message for critical notifications
e.g. emergency events or evacuation notices (please refer to optional
features)
Information Button is Flashing
Green
• Indicates a message, press the information button to listen to the
message
Information Button is Flashing
Orange
• Requests an action (Press the information to button to listen to the
request)
Information Button is Flashing
Blue
• Test your pendant by pressing the Information button, then press the
pendant firmly
Cancel Button is Flashing left to
right
• The Away Function is turned on
• To remove Away function, press the cancel button
Cancel Button is Solid Orange • The alarm has activating (unit is in pre-alarm status)
Connect Button is Solid Orange • Connecting to mobile cellular network
Connect Button is Flashing Red • The mobile cellular network is down or weak
• Contact VitalCALL
Connect Button is Flashing Blue • A daily check is required (if this optional feature is turned on)
Pendant is not activating base unit • Make sure you press the pendant firmly for 1-2 seconds until pre-
alarm sounds
• Check there is power to the base unit
• Contact VitalCALL
Chain Broke • Contact VitalCALL to arrange a new chain (charges may apply)
• Do not replace chain with any other chain that is not provided by
VitalCALL
Wrist Band Broke • Contact VitalCALL to arrange a replacement (charges may apply)
Pendant or Unit is False Alarming • Contact VitalCALL

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VitalCALL®S E V E N User Guide
Do not spray your personal help button or base unit with perfume, insect repellent, or
similar harsh chemicals
Clean your personal help button and base unit with a warm, well wrung out, damp cloth
Do not use abrasive or polishing cleaners
Do not immerse your base unit in liquid, or position it in a place where liquids can be
spilled on it
Do not try to open any part of your base unit or personal help button
Do not stick objects in any of the holes or sockets on your base unit or personal help
button
Do not cut any of the wires connected to your base unit
Cleaning and Maintenance
•
•
•
•
•
•
•
Warning: Due to external factors, it is possible that in exceptional circumstances
the system may not operate as expected. Such factors include radio interference,
lightning strikes, or communication network outages. These are rare events but
because they are outside our control, we cannot accept responsibility for damages
or other consequences resulting from any failure. If you suspect your system
is damaged or not functional, please perform a ‘pendant test’ or contact the
VitalCALL team.

12 VitalCALL®S E V E N User Guide
Contact details
If you have any concerns or believe your pendant or base unit is not working for any reason,
or if something in your set-up has changed since installation or the last pendant test, please
contact us on 1300 VITALCALL (1300 848 252) (Option 2) during business hours
(Monday to Friday 0800-1700 EST).
The VitalCALL Emergency Response Centre operates 24/7, 365 days a year, if you ever feel
unwell or require assistance immediately, please press your pendant or the Help button on
your base unit.
1300 848 252
www.vitalcall.com.au
[e-mail]
VitalCALL® is a registered trademark of Chubb Fire & Security Pty Ltd ABN 47 000 067 541.
This user guide is intended as general guidance only. Although great care has been taken in the preparation of this document, it is not comprehensive
and cannot be relied upon as a substitute for detailed advice in specific circumstances. Consumers should make independent enquiries as to which
product and services are best suited to their individual needs.
For further information on VitalCALL products and services, please go to www.vitalcall.com.au.
VitalCALL Seven User Guide ver: 20220323