Vivo DESK-V102E User manual

Black Electric Single Motor Desk Frame
Follow along step-by-step with our video walk through by scanning
the QR code with your mobile device or by following the product
link: vivo-us.com/products/desk-v102e
Instruction Manual
SKU: DESK-V102E
ASSEMBLY VIDEO AVAILABLE:
[email protected]om www.vivo-us.com 309-278-5303

2
Contact Us First!
PERSONABLE CUSTOMER SUPPORT
Our friendly product support team is here to help!
DO NOT RETURN ITEM
We’re Here for You!
Missing a Part?
Our customer-minded support team is here for YOU,
Monday-Friday 7am-7pm CST.
We oer immediate assistance with rapid response times
from customer service agents and product techncians to
help you every step of the way!
Monday-Friday
Chat Us:
www.vivo-us.com
Give us a Call:
309-278-5303
Email Us:
[email protected]om
If any parts are received damaged / defective OR you are
missing a part, please reach out to us within 30 days of
product delivery to have it replaced at no cost.
We are happy to replace parts to ensure you have a fully
functioning product
7AM - 7PM

3
If you do not understand these directions, or if you have any
doubts about the safety of the installation, please call a qualified
technician. Check carefully to make sure there are no missing
or defective parts. Improper installation may cause damage or
serious injury. Do not use this product for any purpose that is
not explicitly specified in this manual. Do not exceed weight capacity. We
cannot be liable for damage or injury caused by improper mounting, incorrect
assembly or inappropriate use.
PRE-ASSEMBLY | BEFORE YOU BEGIN
Product Warranty
Returns | Product Didn’t Work Out?
For the most up to date details on your product’s warranty, please visit
the product’s listing on our website or reach out to customer support.
vivo-us.com/products/desk-v102e
We oer a hassle-free 30 day return on all products. Contact customer
support at 309-278-5303 or [email protected]om. Please note: For items
ordered in error or no longer needed, the return shipping charges will
be at the buyer’s expense.
WARNING: CHOKING HAZARD
SMALL PARTS - NOT FOR CHILDREN UNDER 3 YEARS. ADULT SUPERVISION IS
REQUIRED.
SERIOUS OR FATAL CRUSHING INJURIES CAN OCCUR FROM TIPOVER. TO HELP
PREVENT TIPOVER:
• NEVER ALLOW CHILDREN TO CLIMB, STAND, HANG, OR PLAY ON ANY PART
OF TV OR TV CART.
• USE TIPOVER RESTRAINT OR ANCHOR STAND TO WALL
USE OF TIPOVER RESTRAINTS MAY ONLY REDUCE, BUT NOT ELIMINATE RISK
OF TIPOVER.
TIPOVER WARNING
WEIGHT CAPACITY
DO NOT EXCEED WEIGHT CAPACITY. Failure to do so may result in serious injury.
176lbs
(80kg)
!

4
PACKAGE CONTENTS
NOTE: SOME HARDWARE INCLUDED MAY NOT BE USED
A (x1)
Crossbar
B(x1)
Motorized
Leg
C(x1)
Leg
I (x1)
Shelf
J (x2)
Hook
H(x1)
Controller
D (x2)
Side Bracket
E (x1)
Sync Rod
F (x2)
Foot
G (x1)
Power
Adapter
S-F (x5)
ST3.5x13
Screw
S-E (x4)
M6x50mm Hex
Head Screw
S-A (x4)
M4x4mm
Screw
S-B (x4)
M5x14mm
Screw
S-D (x8)
M6x16mm Hex
Head Screw
S-C (x2)
M6x25mm Hex
Head Screw
T-A (x1)
4mm Allen
Wrench
S-G (x9)
ST4.2x16Screw
S-H (x9)
Anti-Vibration
Pad
Please consult the parts list below and ensure you have everything you need to assemble
your product. If parts are missing or damaged, please contact us.
Phillips Screwdriver
|
TOOLS NEEDED:
DIFFICULTY LEVEL
K (x1)
Power Cable
L (x3)
Cable Clip
Drill
|
Level
|

5
STEP 1: Attaching the Crossbar
Loosen set screw on Crossbar (A) to adjust length and re-tighten. Attach Crossbar (A) to Motorized Leg (B)
with M6x50mm Screws (S-E) and M6x25mm Screws (S-C), as shown below.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
ASSEMBLY STEPS
T-A
A
Crossbar
B
Motorized Leg
C
Leg
S-E
M6x50mmScrew
S-C
M6x25mm Screw
T-A
4mm Allen Wrench

6
STEP 2: Attaching Side Brackets
Attach Side Brackets (D) to Motorized Leg (B) and Leg (C) using M5x14mm Screws (S-B) using 4mm Allen
Wrench (T-A).
STEP 3: Apply Anti-Vibration Pads
Apply Anti-Vibration Pads (S-H) to top of Side Brackets (D), as shown below.
T-A
D
D
Side Bracket
S-B
M5x14mm Screw
S-B
S-H
Anti-Vibration Pad
T-A
4mm Allen Wrench
D

7
STEP 4: Installing Desk Feet
STEP 5: Adjusting Frame Width to Desktop
Flip desk frame over and attach Foot (F) to bottom of Motorized Leg (B) and Leg (C) using M6x16mm Screws
(S-D) and 4mm Allen Wrench (T-A).
Place intended desktop (not provided) upside down onto of a so surface and then place desk frame
assembly upside down on desktop. Adjust frame width to size of desktop, ensuring the that frace is centered
on the desktop.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
T-A
F
Foot
S-D
M6x16mm Screw
T-A
4mm Allen Wrench

8
STEP 6: Installing the Sync Rod
STEP 7: Installing the AC Adapter
Loosen the knobs on the Sync Rod (E) and extend the hex sha. Insert hex sha into the Leg (C), making sure
the metal retaining ring makes contact with the Leg. While holding the hex sha with one hand, extend sync
rod onto the spline sha of Motorized Leg (B). Retighten knob. Tighten set screw on Crossbar (A) to secure
frame width.
Attach Hooks (J) to Shelf (I) using M4x4mm Screws (S-A) with a Phillips screwdriver. Hang Cable
Management Tray (I) onto the Crossbar (A) and tighten knobs to secure. Place Power Adapter (G) into Cable
Management Tray.
E
Sync Rod
I
Cable Managemnet
Tray
J
Hook
G
Power Adapter
B
B
Leg with Motor
C
C
Leg
1 2 3 4
T-A
4mm Allen Wrench
S-A
M4x4mm Screw

9
STEP 8: Connect Frame to Desktop
Use ST4.2x16 Screw (S-G) to secure desk frame to desktop with a drill.
Have a question? Give us a quick call / chat!
309-278-5303 or vivo-us.com
S-G
ST4.2x16Screw

10
STEP 9: Connecting the Controller
Connect cords from Controller (H) to cord from Motorized Leg (B) and Power Adapter (G). Connect
Power Cable (K) to Power Adapter (G).
K
H(x1)
Controller
K (x1)
Power Cable
B
G

11
STEP 10: Attaching the Controller
Connect Controller (H) to desktop using ST3.5x13 Screws (S-F) and a drill. Add Cable Clips (L) to
desktop and secure with ST3.5x13 Screws (S-F) and a drill.
STEP 11: Level Desk
Turn desk frame over and adjust using the leveling knobs under the desk feet, if needed.
Perform Reset Process outlined on page 13 before using desk for first time.
L
S-F
ST 3.5x13 Screw
L
Cable Clip

12
CONTROLLER
OPERATING INSTRUCTIONS: When the system is powered on, you will hear a beep and the existing
desktop height will be displayed on the control panel.
Sleep Mode
Aer resting for 1 minute, the screen will turn o to prevent accidental operation. Touch the screen
to exit sleep mode and operate the desk.
Upward and Downward Movement
Press and hold the up or down arrow until the desk reaches the desired height.
Memory Mode
To store a certain height in the controller’s memory, first press “M”. The letter “S-” will be
displayed. Now press “1”, “2” or “3” within five seconds to store the current height in memory.
Each number can store a dierent height. Once in memory, you can recall any of the three height
settings by pressing the corresponding button. Touching any button will stop the automatic
adjustment.
Timed Reminder Mode
To set the timer, press “T”. The display will flash “0.5h” representing 30 minutes. Press “T”
repeatedly to increase 0.5 hours at a time. The maximum timer setting is 2 hours. The timer is set
when the display stops flashing and the light in the top right corner of the controller is on. When
the timer has reached the set time, three beeps will sound reminding the user to adjust the working
position. Once the timer setting has expired, the unit’s timer is canceled. To deactivate the timer,
press “T” five times or until the current height is displayed and the light in the upper right corner is
turned o.
Switch the Display from Centimeter to Inch
The preset measurement shown on the display is cm. If you would like to change cm to inch,
restart the system by unplugging for at least 5 seconds and plug back in, then press “T” for at least 3
seconds. The controller will beep twice (beeps twice if changing to inch, and beeps once changing
to cm) and change the displayed unit. Repeat to switch back from inch to cm.

13
Reset Mode
While the unit is powered on, press the down arrow until the desk moves to the fully lowered
position. Restart the system by unplugging for at least 5 seconds and plug back in, then hold
the down arrow until RST is displayed. The desk will move to the lowest position, then raise
approximately 5mm and stop to complete the reset process.
Collision Detection Mode
To set the Collision Detection sensors, press and hold the “M” and “T” buttons for 5 seconds until
you hear two beeps. This indicates you are in Collection Detection Settings Mode. The screen will
display the current sensivitivy level (Level 3 by default). Press the “up” or “down” arrows to adjust
to desired level. 1 is the lowest sensitivty and 5 is the highest. When finished, press the “M” button
to save and exit.
0: Turn O Collection Detection
1-5: Sensitivty Levels. 1 is the lowest and 5 is the highest sensitivity.
Please note: You must press the “M” button within 8 seconds of selecting the sensitivity level or the
system will revert to default setting.
• Self-protection function: The unit will enter a protective mode should the system
operate in excess of 2 minutes with “HOT” on the controller display. The system will
return to normal operation aer approximately 18 minutes.
• Over-current protection mode: While operating, should the load on the desk exceed
rated specifications, the system will enter into over-current protection mode to
protect the system from damage. When this happens, the desk will move downward
approximately 30mm and come to a stop with the current height displayed.
• Do NOT remove or reconnect power to reset the unit when in a protective or “HOT”
state, as this may damage the electronics.
Error
Code
Description/Resolution
ER1 Overload in downward direction. Disconnect and reconnect power.
ER2 Overheating in controller. Wait 18 minutes to allow controller to cool.
ER3 Motor connection fault. Reconnect motor and reset desk.
ER5 Desk weight limit exceeded. Decrease desk load before operating. If error
appears aer reducing weight, the AC adapter may need to be replaced.

14
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WHO WE ARE
VIVO is more than a brand of ergonomic oice furniture. We are a team of
creative and innovative indivuduals working together to oer high quality,
aordable ergonomic solutions. We think and work outside of the box to serve
you, our customer, to the best of our abilitiy.
We oer a wide array of home & oice products
to fit your needs. From height adjustable desks to
monitor mounts to keyboard trays and more!
MONITOR
MOUNTS
SPEAKER MOUNTS
& STANDS
From single monitor
mounts to hex mount,
gromment or clamp-ons,
we’ve got a mounting
solution for your setup.
Whether you’re mounting
a soundbar or surround
sound system, we’ve got
a mounting solution to fit
your needs
CABLE
MANAGEMENT
Clean up tangled work
spaces with our sleek
cable management
solutions!

15
Need Assistance?
Personable Customer Support | Mon-Fri 7am-7pm
We Would Love to Help!
We oer immediate assistance with rapid response times from
customer service agents and product techncians to help you every
step of the way!
Call Us: 309-278-5303
Average Resolution Time: 5m 4s
Chat Us: www.vivo-us.com
Average Resolution Time: < 15m
Email Us: [email protected]om
Average Resolution Time: 1HR 8M
23% within < 15m
38% within < 30m
61% within < 1hr
83% within <2hr
92% within < 3hr

LAST UPDATED: 07/16/2022
REV7.5LF
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