7 8
Please format the TF card on the computer before inserting into the
camera, if the blue indicator is off status, it means TF card is
defective, please replace the TF card.
Add camera Device by Wi-Fi, but App didn’t discover any new device.
Indicate “ wrong password”, when try to access to camera monitoring status
on APP
In the Device list , Device Indicate “ Offline”
Can’t do any recording or can’t overwrite the data automatically when
TF card is full
Please confirm that the mobile phone and camera connected in the
same LAN (one router), check if the Network indicator of the camera is
ON. If the camera and mobile is not in the same LAN, please try to add
device by Manual add.
Please check if the remote monitoring password has been input
correctly when adding the camera device into App. If it’s incorrect,
then click device name to popup the menu “Playback / Setting / Edit”,
access to “Edit” to input the right password. if you forgot the password,
then RESET camera to recover to Factory Defaulting.
Pls check if the camera is connecting the network. Check if the indicator
is on. Make sure the router is working well.
First check if the TF card is defective.if it is fine. Then pls check the
search time for the recording file. Also Make sure the camera system
time has not been changed by mistake.
A :
Q :
Please make sure the WiFi password is correct. Camera doesn’t
support 5Ghz, so please make sure the mobile connect with 2.4G
WIFI network.
Forget the password?
Q :
A : Please reset the camera to factory default setting after forgetting
password. There is one reset button at the bottom of the camera.
Please use a needle shape tool to press RESET button. After reset
successfully, the default password is 123 .“ ”
Can’t set WIFI
Q :
A : pls check if the camera has the sound “DiDi” when power on the
camera, if no ,then RESET the camera
Can’t record with TF card
Q :
A : Pls make sure to format the TF card via the OSD menu step “Setting /
Storage settings” before recording
After Formating the TF card, it still can’t record video or can’t indicate the
TF card capacity.
Q :
A : Please check if Allocation unit size is less than 16kb while format the
TF card on computer. Please make sure the correct parameter should
be above 16KB.
6
Q&A
WIFI Camera can’t connect with WiFi
While Playback recording,can’t find the recording file