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4.0. Warranty
All Vuly products are sold with a manufacturing warranty,
which assures that the item is free of defects in workmanship
and materials (“warranty”).
Vuly offers the longest and most extensive warranties in
the market on all our products. We provide comprehensive
after-sales service, which we believe encourages the
customer to purchase a Vuly product instead of those of
our competitors.
4.1. Warranty periods
Warranty periods do not reset for any reason, unless
the customer purchases a new product. In this case, that
particular item will be covered by its own warranty period.
It does not affect – nor will it increase – warranty periods
for other purchased items.
Warranty periods always commence from the date of item
delivery.
This warranty is for use under normal conditions, and it
applies for:
SWING SETS
• 120 months [10 years] to the Frame components.
• 12 months [1 year] to any Swings.
ACCESSORIES
• 12 months [1 year] to purchased accessories not
received during a promotional period.
• 3 months to any items received at no cost as part of a
promotion – e.g. ‘Free Shade Cover’.
The customer may extend the standard 12-month [1 year]
warranty to 36 months [3 years], if they purchase an
extended warranty within 7 days of their delivery date.
4.2. Inclusions
This warranty covers manufacturing faults and defects only.
If a product is damaged or rendered unsafe as a result of a
departure from its design specifications during production,
this constitutes a manufacturing fault or defect.
This may occur if – for example – improper welding during
manufactoring produces an unstable Frame.
4.3. Exclusions
4.3.1. Damage through wear and tear
This warranty does not extend to normal wear and tear of
the product. This may include, but is not limited to:
• Rusting or scratching of steel components,
• UV deterioration of textile components.
As outdoor products that are actively used, swing sets and
their accessories will experience wear and tear over time.
4.3.2. Damage through weather conditions
Damage to the product that results from weather events –
such as rain or wind – are not covered under the warranty.
Vuly suggests that you contact your home and contents
insurer if your product is damaged by such events.
4.3.3. Damage through improper installation
This warranty does not extend to any failure of the product
caused by installation not in accordance with the Vuly
Manual. Customers must assemble their Vuly product by
following carefully the Installation section of their Vuly
Manual.
Furthermore, the warranty does not cover installation
provided by a third-party assembly service. It is the
customer’s responsibility to check all boxes and confirm
that all components are included in the correct condition
before installing.
4.3.4. Damage through insufficient care or maintenance
This warranty does not extend to accelerated decay of the
product caused by poor care or maintenance. It is essential
that customers regularly check, and follow the advice of,
the Care and Maintenance sections of their Vuly Manual to
ensure that their product lasts as long as possible.
4.3.5. Damage through inappropriate use
This warranty will be void if the product is used for any
other activity besides those for which it was intended. Vuly
products constitute recreational outdoor products and
accessories for such products. They are not intended for
professional use.
The warranty will also be voided if any non-Vuly components
or accessories are used with the product.
Any evidence that inappropriate actions that have led
to product failure will not be covered by the warranty.
Similarly, replacement parts or repairs needed to mend
such damage will not be covered under the warranty.
4.3.6. Personal Injury
The warranty does not cover personal injury or losses due
to any of the above: wear and tear, weather conditions,
inappropriate installation, insufficient care or maintenance