Watchguard 4RE User manual
Version 4.0.6 Revision D WGD00089
Important Notice
Copyright © 2018 WatchGuard, Inc. (dba WatchGuard). All rights reserved. This document and
supporting data are the exclusive property of WatchGuard, Inc. and may not be copied and/or
reproduced without permission.
Software updates
WatchGuard is committed to the continual testing and improvement of our software. As new
software revisions become available, these updates are made available to your agency; fees
may apply depending on your licensing agreement.
Contact information
WatchGuard, Inc.
415 East Exchange Parkway
Allen, TX 75002
Customer Service: 1-800-605-6734
Customer Service web portal: https://support.watchguardvideo.com/hc/en-us
Send us your suggestions
Tell us about your experience and how you are using the 4RE DVR. We will do our best to
accommodate your suggestions in future revisions.
U.S. customers, please call Customer Service or submit a ticket through the customer service
web portal. International customers, please contact your local distributor or submit a ticket
through the customer service web portal.
Trademark notice
All marks, names, and logos mentioned herein are the property of their respective owners.
Third-party licenses and accessories
Using third-party accessories, including but not limited to batteries, wireless microphones, and
non-recommended USB devices, may impact your device's performance.
Revision D WGD00089
Contents
Contents
Introduction 9
Welcome 10
About this document 10
Related documents 10
About the 4RE system 11
Prerequisite 11
What's new in version 4.0.6 12
New in version 4.0 12
Using In-Car 4RE DVR 15
Overview 16
Recommended shift workflow 16
Starting your shift 16
During your shift 16
Ending your shift 16
Starting your shift 17
Powering on your vehicle and 4RE 17
Pairing the wireless microphone with base 18
Associating the VISTA camera and base with 4RE 18
Logging in to the 4RE DVR 19
During your shift 21
Adjusting your cameras 21
Camera states 22
Changing and locking the Live View on-screen camera view 22
Changing a camera state 23
Creating recorded events 24
Recording group 25
Starting and stopping a recorded event 25
Tagging a recorded event 25
Recording group 27
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Contents
Using Covert mode 27
Using Covert mode in a recording group 28
Creating a recorded event using Record-After-the-Fact® (RATF) 28
Creating an RATF event 28
Ending your shift 30
Uploading evidence wirelessly 30
Upload evidence over a cellular connection 31
Uploading evidence using the USB thumb drive 31
Removing the USB thumb drive using the STOP control 32
Removing the USB thumb drive using the Transfer function 33
Logging out of 4RE DVR 34
Powering off your vehicle 35
Understanding the 4RE System 36
4RE DVR overview 37
4RE DVR display 38
Display screen 38
Display Control Panel 38
Associating 4RE with a recording group 39
Smart Power Switch 39
Members of the recording group 40
Synchronized recordings 40
4RE role in a recording group 41
VISTA WiFi Camera role in a recording group 41
VISTA WiFi Base 41
VISTA WiFi camera 42
Main Menu screen 43
Review 43
Review By Event 44
Review By Time 45
Status 46
Officer log in or log out 48
Saving officer preferences 49
Transfer 49
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Status 49
Network 51
USB 51
VISTA 52
Record After The Fact® (RATF) 52
RATF 52
Audio 53
Display 54
Settings 56
AutoZoom 56
Radar 57
Crash 57
Date/Time 58
Diagnose and troubleshoot issues 59
Diagnostics options 60
Display Control Panel 66
Live View 67
Active record-setting icons 67
Upload status icons 67
Lock/unlock icons 67
Camera settings 68
Name of agency, officer, and unit 69
Storage meters 69
Bookmark 70
Date and Time 70
Radar speeds 70
GPS 70
Power control 70
Entering Covert mode 71
Menu control 71
Record control 71
Recording to the video loop and recorded events 71
Pre-event time 72
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Stop control 72
Event tags 73
Event tag category 73
Required and optional event tag options 73
Event Tag categories defined by your agency 74
Resolution 74
Server Retention 74
Background 75
Recording group event tags 76
Review control 76
Volume control 76
Display control 77
Dark Mode 77
Dark screen with movement 78
Cameras control 78
Microphones control 79
4RE DVR System Peripherals 80
Auto-start record 81
Auto-stop record 81
USB thumb drive 82
Multiple updates on one USB thumb drive 82
Wireless radio 84
Working as 4RE DVR Administrator 85
Overview: Setting up and maintaining a 4RE DVR system 86
Officer Lists 87
Understanding passwords 87
Administrator password 87
Supervisor password 87
Deploying a configuration 88
Updating 4RE firmware 88
Updating wirelessly 88
Updating with USB thumb drive 89
Upgrades to 4RE DVR and VISTA WiFi camera 89
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Configuring a DVR with the USB thumb drive 90
Deploy a configuration manually 90
Verifying configuration settings 92
Verifying 4RE DVR network information 93
Wired connection 94
Formatting the USB thumb drive 94
Deleting an event from the 4RE DVR 95
ReExporting a recorded event 96
Performing maintenance 98
View logs 98
Capture state 99
Manage Recordings 100
Reset Recordings 100
Copy All Video to USB 101
Network settings 102
Format hard drive 103
Errors and Recommendations 105
Errors 106
Recommendations and notes for using the 4RE DVR 109
WatchGuard Video recommendations 109
WatchGuard Video notes 109
Safety and Warranty Information 110
Safety 111
Warranty 113
Index 115
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Introduction
Welcome
Welcome to the WatchGuard 4RE In-Car Video User Guide 4.0.6. This guide walks you through
the basics of using the WatchGuard 4RE® DVR 4.0.2 system. The guide also covers what you
need to know about working as an Administrator of the system.
About this document
The WatchGuard 4RE In-Car Video User Guide 4.0.6 User Guide covers the following topics:
lUsing the 4RE DVR
lAssociating 4RE DVR with a recording group
lUnderstanding the 4RE DVR display and control panel
lUnderstanding the 4RE DVR system peripherals
lPerforming administrator tasks for 4RE
lErrors and troubleshooting
Note: This guide covers the basic use of the 4RE DVR system. It is not a
comprehensive manual for every possible action or situation you could
experience when using 4RE. If you have a question about 4RE that is not covered
in this guide, contact your WatchGuard Video representative.
Related documents
lEvidence Library 4 Web User Guide
lEvidence Library Express 3.5 User Guide
lVista HD Wearable Camera User Guide
lHiFi Microphone User Guide
l4RE®Interview Room Video System User Guide
lWatch Commander User Guide
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About the 4RE system
About the 4RE system
The WatchGuard 4RE DVR system
consists of:
DVR: The base Digital Video Recorder
(DVR) is mounted in your vehicle and is
the central component of the 4RE
system. The DVR processes and stores
evidence collected through the
connected 4RE cameras and
microphones.
USB: The USB thumb drive is locked
behind the DVR door and requires a key
to access. The USB thumb drive stores
your recorded events until you upload
them to the Evidence Library software.
Display: The display provides direct
access buttons for common functions.
You use the display to input information
to the DVR while on your shift.
Cameras: Three High Definition (HD) camera options offer multi-camera split screen viewing
on the display. You can connect one HD camera and up to five Standard Definition (SD)
cameras.
VISTA WiFi camera: One or more VISTA WiFi cameras can participate with 4RE in a recording
group to provide different views on the same incident.
HiFi Wireless Microphone: The microphone captures audio during event recording.
Wireless Radio: The wireless radio connects the DVR to the wireless network for video upload.
Prerequisite
You can upgrade 4RE from any 4.0.x version. If you are running a 3.5 or earlier version, you
must upgrade to version 3.6 first, then upgrade to version 4.0.6.
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Introduction
What's new in version 4.0.6
The following updates and features are new to the 4RE In-Car Video Release 4.0.6:
l4RE shows when an upgrade is staged on the SPS or WiFi Base (page 89)
lPress the REC STOP button twice (when configured to do so) when stopping a recording to
confirm that the first STOP was not accidental (page 25)
lAFull Format is available in Maintenance for the 4RE hard drive that erases all data from the
drive (page 98)
lUpload evidence over cellular connection (page 31)
lGroup Recording™ that enables:
oRecording group: in-car 4RE and body-worn VISTA WiFi cameras collaborate in the
recording of a single incident by multiple officers (page 39)
o4RE and VISTA share Event Tags with VISTA able to choose whether to use a 4RE event
tag (page 76)
oCovert mode changes are shared with all group members when 4RE goes into that mode
(page 28)
l4RE supports low-bandwidth uploads of events, such as over an LTE network
New in version 4.0
lDistributed Multi-Peer Recording™ that enables:
oRecording group: in-car 4RE and body-worn VISTA WiFi cameras collaborate in the
recording of a single incident by multiple officers (page 39)
o4RE and VISTA share Event Tags with VISTA able to choose whether to use a 4RE event tag
(page 73)
oCovert mode changes are shared with all group members when 4RE goes into that mode
(page 28)
lConfiguration support for:
oSetting the 4RE screen to go dark when vehicle is in motion (page 77)
oSetting time delay for when to write back to USB thumb drive (page 30)
See the Evidence Library User Guides and Online Help for more information about these
settings.
lVISTA WiFi camera information added to 4RE Main Screen:
oTransfer status on the Transfer screen (page 49)
oManage VISTA WiFi cameras associated with a base on Settings > Diagnose > Diagnostics >
VISTA screen (page 60)
oGeneral status on the Status screen (page 46)
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New in version 4.0
lUSB thumb drive can contain any combination of configuration and upgrade files
(page 82)
lSmart Power Switch (SPS) acts as a power manager and is a required member for
a recording group network (page 39)
oSPS functions as the central connection point of a group
oSPS functions as the local DHCP server
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Using In-Car 4RE DVR
Overview
The 4RE DVR, an icon-driven user interface with direct access buttons, is the central
component of the 4RE system. The 4RE DVR processes and stores evidence collected through
other components that connect to it. Shown here is a high-level summary of your tasks during
a shift. This is a suggested workflow. The tasks can vary depending on how your system is
configured. You may perform some of the tasks every time you work a shift and others just
once.
Important! Avoid using the Power control to power ON and OFF the 4RE. You
can damage or lose data doing this. We recommend that you use the vehicle
ignition to power on and off. See Powering off your vehicle on page 35.
Recommended shift workflow
Starting your shift
lStart your vehicle ignition to power on the 4RE DVR (page 17)
lPairing the wireless microphone with base (page 18) or Associating the VISTA camera and
base with 4RE (page 18)
lLogging in to the 4RE DVR (page 19)
During your shift
lAdjusting your cameras (page 21)
oChanging and locking the Live View on-screen camera view (page 22)
oChanging a camera state (page 23)
lCreating recorded events (page 24)
lStarting and stopping a recorded event (page 25)
lTagging a recorded event (page 25)
lUsing Covert mode (page 27)
lCreating a recorded event using Record-After-the-Fact® (RATF) (page 28)
Ending your shift
lUploading evidence
oUploading evidence wirelessly (page 30)
oUploading evidence using the USB thumb drive (page 31)
lLogging out of 4RE DVR (page 34)
lPowering off your vehicle (page 35)
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Starting your shift
Starting your shift
This section explains the following procedures:
lPowering on your vehicle and 4RE (page 17)
lPairing the wireless microphone with base (page 18) or Associating the VISTA camera and
base with 4RE (page 18)
lLogging in to the 4RE DVR (page 19)
For more information about VISTA, see the VISTA Wearable Camera User Guide.
Important! Avoid using the Power control to power ON and OFF the 4RE. You
can damage or lose data doing this. We recommend that you use the vehicle
ignition to power on and off. See Powering off your vehicle on page 35.
Powering on your vehicle and 4RE
To get started:
nStart your vehicle.
Typically, the 4RE DVR powers on
automatically with vehicle ignition.
This is configured by your agency.
The lights on the control panel flash
when the 4RE DVR starts. As the
4RE DVR boots up, the Display
screen shows its progress with a
number of boot progress bars.
The boot-up process takes less than
a minute. A tone sounds when the
process is complete.
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Using In-Car 4RE DVR
Pairing the wireless microphone with base
Several different types of wireless microphones can be included with the 4RE system. For
specific information about your microphone, see the manufacturer manual that is packaged
with your microphone.
Note: Microphones that stay in the same vehicle remain synchronized.
To synchronize the wireless microphone with its base:
1. Power on the wireless microphone.
2. Place the wireless microphone in the base to synchronize it.
Syncing takes only a few seconds. After the wireless microphone and base are synced, either
the green LED turns on or the red LED starts flashing (the microphone battery needs
charging). After you remove the microphone it remains synced with the base and can record
audio to the 4RE DVR.
Important! You can use only one wireless microphone with one microphone
base at one time.
For more information ...
See Microphones control on page 79
See theWatchGuard Wireless Microphone User Guide
Associating the VISTA camera and base with 4RE
Dock the VISTA WiFi camera with the VISTA WiFi base and connect the base
to the Smart Power Switch. Docking the VISTA WiFi camera with the base
lets VISTA associate with 4RE as part of a recording group. As the videos
from the camera and 4RE are uploaded to the Evidence Library software,
the videos from the same event are linked on import.
Note: Not all VISTA Wearable Cameras or VISTA bases have the Wi-Fi®
feature. If you are not sure about your equipment, contact your
WatchGuard representative.
For information about VISTA and 4RE working as a group, see Associating 4RE with a recording
group on page 39.
For information about using the VISTA WiFi camera, see the VISTA HD Wearable Camera User
Guide.
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Logging in to the 4RE DVR
Logging in to the 4RE DVR
Log in to the 4RE DVR at the beginning of each shift to ensure your name is associated with the
events recorded in your vehicle.
To log in to the 4RE DVR:
1. Press Menu on the control panel and touch the Officer button.
The Select Officer screen opens and shows a list of names.
2. Select your name from the list, then touch Login.
Your name shows as the logged in officer on the bottom right corner of the Display screen Live
View.
Tip: To remove the user and status information from the foreground of
the Display screen, touch Hide in the upper right corner.
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Using In-Car 4RE DVR
To search for your name, follow these steps:
1. Touch Find to open the Find Officers screen.
2. Enter your name.
3. Select the correct name.
4. Touch Find.
If you do not find your name in the list, contact your supervisor or system administrator.
For more information, see Officer log in or log out on page 48
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