Waves MultiRack SoundGrid V9.7 User manual

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Waves
MultiRack SoundGrid V9.7
for DiGiGrid MGO/MGB
MADI-Enabled Consoles
Troubleshooting Guide

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Table of Contents
1. Introduction......................................................................................................................... 3
2. Components Required for Establishing a MultiRack SoundGrid System.............................. 4
3. Proper System Configuration............................................................................................... 6
4. Troubleshooting .................................................................................................................. 9
SoundGrid Preferences....................................................................................................... 9
SoundGrid Inventory..........................................................................................................10
SoundGrid Connections.....................................................................................................13
5. How Do I Know Which Version Is Installed? .......................................................................14
6. What Is installed?...............................................................................................................16
7. Physical Connection...........................................................................................................17
8. FAQs .................................................................................................................................21
Installation..........................................................................................................................21
Usage................................................................................................................................21
Licenses ............................................................................................................................23
9. Appendices........................................................................................................................24
Appendix A: Servers ..........................................................................................................24
Appendix B: How to Reset the MGB/MGO .........................................................................28
Appendix C: SoundGrid-Compatible Switches....................................................................29
Appendix D: Ethernet Cables for SoundGrid Systems........................................................30
Appendix E: Internet Protocol Version 6 (TCP/IPv6)...........................................................32
Appendix F : Compatible Plugins & Latency Chart..............................................................34
10. Contact Waves Tech Support.............................................................................................39

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1. Introduction
The objective of this document is to help you troubleshoot Waves MultiRack SoundGrid for
MADI-enabled consoles. This guide is written under the assumption that you have read and
followed the setup instructions available on our website before attempting to fix your problem.
This guide is divided into five major sections:
1. Illustration of a functioning SoundGrid system
2. Guide to resolving problems with a non-functioning SoundGrid System
3. General information about SoundGrid system components
4. Frequently asked questions
5. Appendices

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2. Components Required for Establishing a MultiRack
SoundGrid System
•DiGiGrid MGO/MGB – The DiGiGrid MGB/MGO interfaces let you plug any MADI-
enabled console.
•MGB (coaxial): http://www.digigrid.net/portfolio/mgb/
•MGO (optical):http://www.digigrid.net/portfolio/mgo/
•Waves-qualified SoundGrid server: A multi-core PC used for real-time audio
processing. See a list of Waves-qualified Servers in Appendix A: Servers.
•Network switch: See a list of Waves-qualified switches in Appendix C: SoundGrid-
Compatible Switches.
•Ethernet cables: Standard Cat 5e or Cat 6 Ethernet cables. See a list of supported
length per cable type and application in Appendix D: Ethernet Cables for SoundGrid
Systems.
•USB flash drive with activated licenses for Waves SoundGrid-compatible plugins and
the MultiRack SoundGrid application.

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3. Proper System Configuration
This section displays the basic windows and settings of an operational Waves MultiRack
SoundGrid system. To establish a proper system configuration, follow the setup instructions
below, which are also available online on our Downloads page:
1. Launch the MultiRack SoundGrid application.
2. Go to the Preferences window.
a. PC – File > Preferences
b. Mac – MultiRack SoundGrid > Preferences
3. General Tab Settings:
Link Status = Up Link Speed = 1000 Mbps
SoundGrid Network Found

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4. Plug-in Manager Tab Settings:
The plugin version you intend to use and have licenses for is checked.
5. Go to Audio > SoundGrid Inventory

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SoundGrid Inventory Settings:
Sample Rate: Matches the state of the console.
Network and Driver Latency: Correct settings depend on the server in use; driver
latency depends on the driver (host computer).
IO: MGB or MGO is assigned and status is On.
MR: MultiRack is assigned and status is On.
SG Server/s: Assigned and status is On.
Minimum Network Latency Settings
48 kHz
96 kHz
Extreme Server
40 samples
80 samples
Server One
40 samples
80 samples
Impact Server
56 samples
112 samples
Compact Server
96 samples
N/A
Please Note: In the SoundGrid Inventory window, the Network Latency range is 40 / 56 /
80 / 96 at a 48-kHz sampling rate, and 80 / 112 / 160 / 192 at a 96-kHz sampling rate.
6. Go to Audio > SoundGrid Connections.
7. SoundGrid Connections Settings:
MGO-1 connection to MutliRack is checked.
MutliRack connection to MGO-1 is checked.

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4. Troubleshooting
If the message ERR appears in the MultiRack SoundGrid status window at any point after
MultiRack SoundGrid has loaded, take the following steps to inspect all settings and system
components:
SoundGrid Preferences
1. Go to the Preferences window.
PC: File > Preferences
Mac: MultiRack SoundGrid > Preferences
2. If you see the SoundGrid network NOT found message, and Local LAN Port is set to
None, open the dropdown menu and set it to the LAN port connected to your SoundGrid
network.

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3. If you see the SoundGrid network NOT found message, and Local LAN Port is already
set to the LAN port connected to your SoundGrid network, check the following:
a. If Link Status is UP and Link Speed is 1000 Mbps, this means that the I/O and the
SoundGrid server are disconnected.
b. If Link Status is DOWN and Link Speed is N/A, this may be for one of the
following reasons:
i. The switch is turned off or not compatible – please refer to Appendix C:
SoundGrid-Compatible Switches.
ii. The Ethernet cable is disconnected or defective on the console (host)
computer.
iii. Some or all cables may be too long or not compatible – please refer to
Appendix D: Ethernet Cables for SoundGrid Systems.
If the SoundGrid Preferences are set correctly and the issue persists, check the SoundGrid
Inventory window next.
SoundGrid Inventory
Go to Audio > SoundGrid Inventory.