Webfleet LINK 710 User manual

LINK 710
Installation Guide

Contents
Read me first. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Congratulations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s in the box. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
What you need for the installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Safety first. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Important safety notices and warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connection overview. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connection overview: Power/CAN cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connection overview: 12 PIN IO cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connection overview: 1 wire. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Connecting to the CAN bus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Connecting to power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Choosing the correct position. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Mounting the LINK 710. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Attaching the holder using the adhesive strip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Attaching the holder using self-tapping screws. . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Mounting the external GPS antenna. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Testing operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Power or Ignition test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Mobile network reception test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Activating the LINK 710. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Monitoring operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Resetting the LINK 710. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
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Restarting your LINK 710. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Resetting your LINK 710 to factory settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Technical data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Appendix: Using the I/O connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wiring digital inputs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Wiring the digital output. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Using the IN and OUT for changing the logbook mode - 710. . . . . . . . . . . . . . . . 29
Using the input IN for changing the logbook mode. . . . . . . . . . . . . . . . . . . . . . . . . 29
Using the input IN for idle time reporting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Addendum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Important Safety Notices and Warnings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Prohibited uses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
CE mark and Radio Equipment Directive for LINK 710. . . . . . . . . . . . . . . . . . . . . . 32
EU Specific Absorption Rate (SAR) compliance. . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Button battery warning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Environmental and Battery information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Operating temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
WEEE – e-waste disposal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
How Webfleet Solutions uses your information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Exposure limits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Mobile networks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Triman logo. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Technical Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Model numbers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
This document. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
WEBFLEET Telematics Service Platform. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories supplied with this device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Accessories not supplied with this device. . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Terms and conditions: Limited warranty and EULA reference. . . . . . . . . . . 35
Copyright notices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Bluetooth® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Copyright (c) 2018 - Tcl/Tk - Regents of the University of California, Sun
Microsystems, Inc., Scriptics Corporation, and other parties. . . . . . . . . . . . . . . . . 36
Webfleet Solutions Limited Warranty. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
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Read me first
Congratulations
You have chosen the LINK 710, a core hardware component from WEBFLEET. With
WEBFLEET you are always connected to your vehicles out on the road in a smart and
easy way.
LINK 710 is a GPS receiver and mobile network module in one unit, always providing
the vehicle’s current position.
When used with a compatible Driver Terminal, you can easily handle orders, as well as
text and status messages. You can receive traffic information, and you are warned
when you are driving or cornering too fast. And you can get information about how
much fuel you have used.
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What’s in the box
▪LINK 710
1. Yellow LED - connection status indicator.
2. Green LED - system status indicator.
3. Reset button.
4. Service/Update Mini-USB-cable connector.
5. 1-Wire-Interface.
6. I/O-cable connector.
7. Power/CAN connector.
8. CAN DIP switch (sealed).
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9. GPS antenna connector.
▪Holder
▪Power/CAN cable
▪Fixings - 1 adhesive strip, 4 self-tapping screws and a cleaning tissue
▪Basic installation guide
What you need for the installation
Before starting the installation of your LINK 710, read the installation instructions and
the safety notices and warnings carefully and make sure you have the following:
▪The Contract Confirmation letter including the Activation Code.
▪A device with internet connection and software to scan and read QR codes.
▪The QR code of the LINK 710, which is printed on a sticker on the bottom of the
device.
▪The login credentials to the LINK Toolkit app.
▪All parts contained in the box.
▪A connection to the vehicle’s power supply that is fused with max. 10A.
▪A place with a clear view of the sky where you can move your vehicle to check
GPS reception.
▪A Driver Terminal that is compatible with LINK 710* - optional.
* To check available LINK 710 accessories or device compatibility please visit https://
www.webfleet.com/products
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Safety first
Important safety notices and warnings
Important: Read the following safety instructions carefully. Read the instructions in
this document carefully.
Webfleet Solutions accept no liability for damage that results from disregarding the
safety instructions. This document is part of the product. Keep it in a safe place. If you
pass the unit on to a new user, make sure you give them this document as well.
Positioning
Position the device in such a way that it doesn’t block or interfere with your view of
the road, the controls in your vehicle, or the rear-view mirrors and airbags.
Danger of explosion
Parts of this product can cause sparks that can lead to explosions. This may endanger
human health and life. Do not use the unit in areas with high risk of explosion. When
using this product in a vehicle fuelled by liquefied gas, follow the safety regulations of
the country in which the vehicle is operated.
Damage caused through improper installation
The installation and initial operation of the unit must be performed by authorised
personnel only, for example, a qualified radio dealer or an automotive electronics
workshop.
Risk of injury in case of accidents
Do not mount the unit or accessories in the inflation area of airbags or in the impact
area for the head or knees. Choose an installation location that will avoid interference
with displays, safety equipment and controls.
Damage to the chassis
Make sure you do not drill into parts of the chassis that have structural or security-
related functions. This is because you cannot be certain that they will function
properly after modification.
Risk of fire
Make sure you do not drill into covered wiring harnesses, fuel lines or similar
components. Drilling into these can cause fire.
Repair and replacement
Repairs must be carried out by authorised and qualified personnel only. Never replace
damaged parts of the unit yourself. Send the defective unit to Webfleet Solutions for
repair. Only the qualified staff of Webfleet Solutions are authorised to repair or
replace parts.
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Damage to the device
Short-circuits inside the unit can be caused by contact with water or other liquids.
The unit may be damaged by contact with water. Use and store the unit in an area
protected from water.
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Connection overview
Connection overview: Power/CAN cable
* Make sure this wire is fused with max. 10A.
** Twisted pair. Loose ends of CAN L/CAN H wires must be protected against short
circuits. Separate by using a heat shrink tube.
*** Only one of the CAN2 ports can be used.
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Connection overview: 12 PIN IO cable
** Twisted pair. Loose ends of CAN L/CAN H wires must be protected against short
circuits. Separate by using a heat shrink tube.
Connection overview: 1 wire
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Connecting to the CAN bus
Please refer to the Webfleet Solutions tooling for the CAN configuration of your
specific vehicle.
Important! If you need to alter the setting of the CAN DIP switch, re-cover the
switches using the red seal, taking care to close the rubber cover completely.
Tips for the installation
▪For direct connection to the CAN bus select the wire to be as short as possible
and needed. Do not wind the CAN wires.
▪Always read the vehicle manufacturer manual for working on the electric BUS
system of the vehicle.
▪Do not cut the vehicle's wire harness but use a special wire stripper.
▪If you have to remove the insulation of wires that are close to each other (e.g. CAN
wires), make sure that the places where the insulation is removed are at least 2 cm
away from each other to avoid short circuits.
▪After the installation, places with removed insulation need to be secured with
electrical insulation tape (if possible with heat shrink) and afterwards with a layer
of fabric insulation tape.
Note: You can use the LINK CAN Sensor 100 accessory to establish a contactless
connection to the CAN 1 or CAN 2 bus.
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Connecting to power
Note: If want to connect the LINK CAN Sensor 100 to your LINK 710, please use the
Data/Power Cable supplied with the LINK CAN Sensor 100.
Connect the LINK 710 to the vehicle power supply with the standard vehicle voltage
(12 V/24 V). Do not connect to a voltage converter. The three wires GND, IGN and
PWR+ (supply voltage) must be connected.
Important: Follow the order of connecting the wires as described below. First connect
the wires then insert the plug into the LINK 710.
If you have inserted the plug into the LINK 710 first, you must connect the GND wire
before you connect the PWR+ wire and the IGN wire as described below.
1. Connect the GND wire (brown) to ground (clamp 31).
2. Connect the PWR+ wire (red) to the carry current (clamp 30).
The connection must be fused with max. 10A. If not, fuse the PWR+ wire with one
2A fast blow fuse.
3. Connect the IGN wire (black) to ignition (clamp 15).
The connection must be fused with max. 10A. If not, fuse the IGN wire with one 2A
fast blow fuse.
4. Insert the Power/CAN plug into the power cable connector.
If you need to disconnect the wires while the Power/CAN plug is plugged in the
LINK 710 make sure you disconnect the GND wire last.
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Choosing the correct position
First you need to choose the correct position in which to install your LINK 710.
Take the following into consideration:
▪Do not expose the LINK 710 to direct sunlight and/or high temperature for long
periods to ensure proper operation.
▪To ensure GPS reception using the integrated GPS receiver, the top of the device
must not be obstructed by metal items. For more flexibility with regards to
installation we recommend using the external GPS antenna from Webfleet
Solutions.
▪To ensure GSM/GPRS reception using the integrated GSM/GPRS antenna, the
device must not be placed on or surrounded by metal items such as the vehicle’s
coachwork closer than 5 cm (2 inches) and the top side must not be obstructed by
metal items.
1. Top side of the device must not be obstructed by metal items.
2. Keep minimum distance of 5 cm (2 inches) to metal items.
The device must be positioned with the top side pointing to the sky.
The device must be positioned so that it is unobstructed by metal objects.
The device must not interfere with clear vision for the driver.
Tinted metallised windscreens or those with integrated filament heating may block
GPS reception.
Place the unit a minimum of 5 cm (2 inches) distance to the coachwork or other
metal items, so that optimal mobile network transmission and GPS reception is
ensured.
The unit must be placed on an oil free, dry and clean surface, when using the
adhesive strips. Extreme temperature changes/differences can affect the adhesive
property of the strips.
The device must not be placed inside ventilation ducts.
The device and its cable must not block or impede vent controls, in the case the
device is mounted near ventilation ducts.
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Do not mount the device close to other electrical components in the car like built-in
alarms, gateway, control units, navigation units or to toll collect devices where it
could cause or receive interferences.
Before installing the device, please consider the safety instructions and choose the
correct position.
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Mounting the LINK 710
Your LINK 710 comes with an integrated mobile network antenna and an integrated
GPS antenna. Depending on the position you choose for the installation, you can
install your LINK 710 without an external GPS antenna.
The device must be positioned with the top side pointing to the sky.
The device must be positioned so that it is unobstructed by metal objects.
The device must not interfere with clear vision for the driver.
Tinted metallised windscreens or those with integrated filament heating may block
GPS reception.
Place the unit a minimum of 5 cm (2 inches) distance to the coachwork or other
metal items, so that optimal mobile network transmission and GPS reception is
ensured.
The unit must be placed on an oil free, dry and clean surface, when using the
adhesive strips. Extreme temperature changes/differences can affect the adhesive
property of the strips.
The device must not be placed inside ventilation ducts.
The device and its cable must not block or impede vent controls, in the case the
device is mounted near ventilation ducts.
Do not mount the device close to other electrical components in the car like built-in
alarms, gateway, control units, navigation units or to toll collect devices where it
could cause or receive interferences.
Before installing the device, please consider the safety instructions and choose the
correct position.
The LINK 710 can be attached with the two adhesive strips or the two tapping screws.
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You can attach the holder to the top or to the bottom side of the LINK 710.
Attaching the holder using the adhesive strip
You can use the adhesive strip to fix the LINK 710 to your vehicle. Follow the safety
instructions in this document.
1. Choose a flat surface for accurate positioning of the unit.
Remember, when the LINK 710 is in the holder, it must not be obstructed by metal
objects.
2. Clean the surface with the supplied cleaning tissue, so that the surface is oil free,
dry and clean.
3. Remove the protective film from one side of the strip.
4. Stick the strip to the bottom side of the holder as shown below.
Important: Use the strip only in combination with the holder. Do NOT place the
strip on the serial number sticker of the device.
5. Remove the protective film from the other side of the strip.
6. Place the holder with the adhesive strip on the prepared surface. Press it gently
for a few seconds until it sticks.
Note: The full strength of the strip will be reached after approximately 72 hours
depending on the temperature.
7. Insert the LINK 710 into the holder. Press gently until it clicks into place.
Attaching the holder using self-tapping screws
You can use two self-tapping screws to fix the holder to your vehicle.
Please refer to the list of what's in the box, to check that the self-tapping screws
(3.5 x 16 mm, 1/7 x 5/8 inches) are included in your product package.
1. Choose a flat surface for the LINK 710.
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Remember, when the LINK 710 is in the holder, it must not be obstructed by metal
objects.
2. Insert the screws into the corresponding holes in the holder.
3. Tighten the screws.
4. Carefully place the LINK 710 in the holder until it clicks into place.
Mounting the external GPS antenna
If you install the LINK 710 in a position where it has poor GPS reception, you need to
use the external GPS antenna accessory from Webfleet Solutions, Art. no
9UKE.001.00, which comes with an integrated magnet and an adhesive pad. The
external GPS antenna from Webfleet Solutions is not part of the standard LINK 710
product package.
Important
Only use the GPS antenna from Webfleet Solutions, otherwise GPS performance may
be poor or not work at all.
Tinted metallised windscreens or those with integrated filament heating may prevent
good GPS reception. In this case, place the GPS antenna in the rear window or on the
outside of the vehicle.
The magnet of the antenna remains attached to the outside of the car at speeds of up
to 180 km/h.
Install the GPS antenna in a position where it has a clear view of the sky and is
unobstructed by metal objects.
The GPS antenna must be placed with the adhesive pad on an oil free, dry and clean
surface.
17

Extreme temperature changes or differences can affect the adhesive property of the
pad.
To mount your external GPS antenna, do the following:
1. Remove the rubber cap from the GPS antenna connector.
2. Insert the plug of the GPS antenna into the GPS antenna connector on the LINK
710.
3. Prepare a smooth, clean, oil free and dry surface on the windscreen.
4. Attach the antenna to the prepared surface so that the top side has a clear view of
the sky. Either locate a smooth metal surface or use the extra adhesive pad.
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Testing operation
In addition to the tests described below you can also test the operation of your LINK
710 using the LINK Toolkit app.
Power or Ignition test
Before testing the connection to power and to the ignition make sure you have
properly carried out the installation.
1. Check all connections to your LINK 710 device (wires, fuses etc.).
2. Turn off the ignition.
The green LED should be off and then go on every 3 seconds.
3. Turn on the ignition.
The green LED should be on and then go off every 3 seconds. If the device is
already activated, the green LED should be on all the time.
If the LED does not perform as described, monitor the LEDs for diagnostics .
Mobile network reception test
For this test, you may need to move the vehicle to a location with a clear view of the
sky, to make sure that you have adequate GPS and mobile network reception.
For this test put your LINK 710 device in the position where you want to fix it.
1. Turn on the ignition.
2. Look at the yellow LED. It should be on and then go off every 3 seconds.
As soon as the device has established a connection to WEBFLEET the yellow LED
stays on all the time.
If the LED keeps flashing for longer than 10 minutes, monitor the LEDs for
diagnostics .
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Activating the LINK 710
You can use the LINK Toolkit app to activate your LINK 710 device.
To go to the online installation tool scan the QR code printed on the bottom of your
LINK 710 device. To obtain access credentials for the online installation tool please
contact Webfleet Solutions or your fleet manager.
Make sure you have the following:
▪The Contract Confirmation letter including the Activation Code.
▪A device with internet connection and software to scan and read QR codes.
▪The login credentials to the LINK Toolkit app.
▪The QR code of the LINK 710, which is printed on a sticker on the bottom of the
device.
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