Webfleet LINK 640 User manual

LINK 640
Installation Guide
1597779132885 - Draft - 2022-04-29

Contents
Installation.............................................................................................................4
What’s in the box..................................................................................................................... 5
What you need for the installation..................................................................................................6
Safety first.................................................................................................................................7
I portant safety notices and warnings............................................................................................7
Connection overvie .................................................................................................................9
Connecting to the CAN bus.................................................................................................... 10
Connecting to po er.............................................................................................................. 11
Choosing the correct position.................................................................................................12
Mounting the LINK 640..........................................................................................................13
Attaching the holder using the adhesive strip................................................................................13
Attaching the holder using self-tapping screws............................................................................. 14
Testing operation....................................................................................................................15
Power or Ignition test....................................................................................................................15
Mobile network reception test.......................................................................................................15
Activating the LINK 640......................................................................................................... 16
Diagnostics.............................................................................................................................. 17
Monitoring operation.....................................................................................................................17
Support.......................................................................................................................................... 18
Resetting the LINK 640.......................................................................................................... 19
Restarting your LINK 640...............................................................................................................19
Resetting your LINK 640 to factory settings.................................................................................. 19
Technical data.........................................................................................................................20
Addendum...........................................................................................................21
Important Safety Notices and Warnings.................................................................................22
Prohibited uses....................................................................................................................... 23
CE mark and Radio Equipment Directive for LINK 640...........................................................23
FCC information for the user.................................................................................................. 23
Specific Absorption Rate (SAR) compliance............................................................................ 25
Triman logo.............................................................................................................................25
Operating temperature........................................................................................................... 25
WEEE – e- aste disposal........................................................................................................ 25
Ho Webfleet Solutions uses your information..................................................................... 26
Exposure limits........................................................................................................................26
Technical Specifications.......................................................................................................... 26
Model numbers....................................................................................................................... 27
Responsible party in North America....................................................................................... 27
Emmisions information for Canada.........................................................................................27
Warning for Australia............................................................................................................. 27
Notice for Ne Zealand..........................................................................................................27
Certification for Australia........................................................................................................27
Customer support contact (Australia and Ne Zealand).........................................................28
Customer support contact...................................................................................................... 28
This document........................................................................................................................ 28
WEBFLEET Telematics Service Platform.................................................................................. 28
Accessories not supplied ith this device...............................................................................28
Terms and conditions and Limited arranty.......................................................................... 28
Copyright notices.................................................................................................................... 28
Copyright (c) 2018 - Tcl/Tk - Regents of the University of California, Sun Microsyste s, Inc., Scriptics
Corporation, and other parties...................................................................................................... 29
2

Webfleet Solutions Limited Warranty................................................................. 30
3

Installation
4

What’s in the box
•LINK 640
1. Yellow LED - connection status indicator.
2. Green LED - syste status indicator.
3. Power/CAN connector.
4. Reset button.
5. Service/Update Mini-USB-cable connector.
•Holder
•Power/CAN cable
•Fixings - 1 adhesive strip, 4 self-tapping screws and a cleaning tissue
5

What you need for the installation
Before starting the installation of your LINK 640, read the installation instructions and the safety notices and
warnings carefully and ake sure you have the following:
•The Contract Confirmation letter including the Activation Code.
•A device with internet connection that is able to scan QR codes, has the LINK Toolkit app installed and
the necessary LINK Toolkit login credentials.
•The QR code of the LINK 640 (on the device label or on the additional QR code label).
•All parts contained in the box.
•A connection to the vehicle’s power supply that is fused with ax. 10 A.
•A place ith a clear vie of the sky where you can ove your vehicle to check GNSS reception.
* To check available LINK 640 accessories or device co patibility please visit https://www.webfleet.co /
products
6

Safety first
Important safety notices and arnings
Important: Read the following safety instructions carefully. Read the instructions in this docu ent carefully.
Webfleet Solutions accept no liability for da age that results fro disregarding the safety instructions. This
docu ent is part of the product. Keep it in a safe place. If you pass the unit on to a new user, ake sure
you give the this docu ent as well.
Positioning
Position the device in such a way that it doesn’t block or interfere with your view of the road, the controls in
your vehicle, or the rear-view irrors and airbags.
Danger of explosion
Parts of this product can cause sparks that can lead to explosions. This ay endanger hu an health and life.
Do not use the unit in areas with high risk of explosion. When using this product in a vehicle fuelled by liq-
uefied gas, follow the safety regulations of the country in which the vehicle is operated.
Damage caused through improper installation
The installation and initial operation of the unit ust be perfor ed by authorised personnel only, for exa -
ple, a qualified radio dealer or an auto otive electronics workshop.
Risk of injury in case of accidents
Do not ount the unit or accessories in the inflation area of airbags or in the i pact area for the head or
knees. Choose an installation location that will avoid interference with displays, safety equip ent and con-
trols.
Damage to the chassis
Make sure you do not drill into parts of the chassis that have structural or security-related functions. This is
because you cannot be certain that they will function properly after odification.
Risk of fire
Make sure you do not drill into covered wiring harnesses, fuel lines or si ilar co ponents. Drilling into these
can cause fire.
Repair and replacement
Repairs ust be carried out by authorised and qualified personnel only. Never replace da aged parts of the
unit yourself. Send the defective unit to Webfleet Solutions for repair. Only the qualified staff of Webfleet
Solutions are authorised to repair or replace parts.
7

Damage to the device
Short-circuits inside the unit can be caused by contact with water or other liquids. The unit ay be da -
aged by contact with water. Use and store the unit in an area protected fro water.
8

Connection overvie
5PE**
CAN2L**
CAN1L**
GND
Vbat*
NC**
CAN2H**
CAN1H**
GND
IGN*
White
White
White
Brown
Red
Orange/Yellow
Orange/Green
Orange/Blue
Brown
Black
* Make sure this wire is fused with ax. 10A.
** Twisted pair. Loose ends of CAN L/CAN H wires ust be protected against short circuits. Separate by us-
ing a heat shrink tube.
9

Connecting to the CAN bus
Please refer to the Webfleet Solutions tooling for the CAN configuration of your specific vehicle.
Tips for the installation
•For direct connection to the CAN bus select the wire to be as short as possible and needed. Do not wind
the CAN wires.
•Always read the vehicle anufacturer anual for working on the electric BUS syste of the vehicle.
•Do not cut the vehicle's wire harness but use a special wire stripper.
•If you have to re ove the insulation of wires that are close to each other (e.g. CAN wires), ake sure
that the places where the insulation is re oved are at least 2 c away fro each other to avoid short
circuits.
•After the installation, places with re oved insulation need to be secured with electrical insulation tape
(if possible with heat shrink) and afterwards with a layer of fabric insulation tape.
Note: You can use the LINK CAN Sensor 100 accessory to establish a contactless connection to the CAN 1
or CAN 2 bus.
10

Connecting to po er
Note: If want to connect the LINK CAN Sensor 100 to your LINK 640, please use the Data/Power Cable sup-
plied with the LINK CAN Sensor 100.
Connect the LINK 640 to the vehicle power supply with the standard vehicle voltage (12 V/24 V). Do not
connect to a voltage converter. The three wires GND, IGN and PWR+ (supply voltage) ust be connected.
Important: Follow the order of connecting the wires as described below. First connect the wires then insert
the plug into the LINK 640. If you have inserted the plug into the LINK 640 first, you ust connect the GND
wire before you connect the PWR+ wire and the IGN wire as described below.
1. Connect the GND wire (brown) to ground (cla p 31).
2. Connect the PWR+ wire (red) to the carry current (cla p 30).
The connection ust be fused with ax. 10 A. If not, fuse the PWR+ wire with one 4 A fast blow fuse.
3. Connect the IGN wire (black) to ignition (cla p 15).
The connection ust be fused with ax. 10 A. If not, fuse the IGN wire with one 4 A fast blow fuse.
4. Insert the Power/CAN plug into the power cable connector.
Note: If you need to disconnect the wires while the Power/CAN plug is plugged in the LINK 640 ake sure
you disconnect the GND wire last.
11

Choosing the correct position
First you need to choose the correct position in which to install your LINK 640.
Take the following into consideration:
•Do not expose the LINK 640 to direct sunlight and/or high te perature for long periods to ensure prop-
er operation.
•For opti al GNSS reception using the integrated GNSS receiver, the top of the device ust not be ob-
structed by etal ite s.
•For opti al cellular reception using the integrated cellular antenna, the device ust not be placed on or
surrounded by etal ite s such as the vehicle’s coachwork closer than 5 c (2 inches) and the top side
ust not be obstructed by etal ite s.
1. Top side of the device ust not be obstructed by etal ite s.
2. Keep ini u distance of 5 c (2 inches) to etal ite s.
Please consider the following to select the correct position for your device:
•The device ust be positioned with the top side pointing to the sky.
•For opti al reception the device ust be positioned so that it is unobstructed by etal objects.
•The device ust not interfere with clear vision for the driver.
•Tinted etallised windscreens or those with integrated fila ent heating ay block GNSS reception.
•Place the unit a ini u of 5 c (2 inches) distance to the coachwork or other etal ite s, so that op-
ti al obile network trans ission and GNSS reception is ensured.
•The unit ust be placed on an oil free, dry and clean surface, when using the adhesive strips. Extre e
te perature changes/differences can affect the adhesive property of the strips.
•The device ust not be placed inside ventilation ducts.
•The device and its cable ust not block or i pede vent controls, in the case the device is ounted near
ventilation ducts.
•Do not ount the device close to other electrical co ponents in the car like built-in alar s, gateway,
control units, navigation units or to toll collect devices where it could cause or receive interferences.
•Before installing the device, please consider the safety instructions and choose the correct position.
12

Mounting the LINK 640
The LINK 640 can be attached with the two adhesive strips or the two tapping screws.
You can attach the holder to the top or to the botto side of the LINK 640.
Attaching the holder using the adhesive strip
You can use the adhesive strip to fix the LINK 640 to your vehicle. Follo the safety instructions in this
document.
1. Choose a flat surface for accurate positioning of the unit.
Re e ber, when the LINK 640 is in the holder, it ust not be obstructed by etal objects.
2. Clean the surface with the supplied cleaning tissue, so that the surface is oil free, dry and clean.
3. Re ove the protective fil fro one side of the strip.
4. Stick the strip to the botto side of the holder as shown below.
Important: Use the strip only in co bination with the holder. Do NOT place the strip on the serial nu -
ber sticker of the device.
5. Re ove the protective fil fro the other side of the strip.
6. Place the holder with the adhesive strip on the prepared surface. Press it gently for a few seconds until it
sticks.
Note: The full strength of the strip will be reached after approxi ately 72 hours depending on the
te perature.
7. Insert the LINK 640 into the holder. Press gently until it clicks into place.
13

Attaching the holder using self-tapping scre s
You can use two self-tapping screws to fix the holder to your vehicle.
Note: Please refer to the list of what's in the box, to check that the self-tapping screws (3.5 x 16 , 1/7
x 5/8 inches) are included in your product package.
1. Choose a flat surface for the LINK 640.
Re e ber, when the LINK 640 is in the holder, it ust not be obstructed by etal objects.
2. Insert the screws into the corresponding holes in the holder.
3. Tighten the screws.
4. Carefully place the LINK 640 in the holder until it clicks into place.
14

Testing operation
Po er or Ignition test
Before testing the connection to power and to the ignition ake sure you have properly carried out the in-
stallation.
1. Check all connections to your LINK 640 device (wires, fuses etc.).
2. Turn off the ignition.
The green LED should be off and then go on every 3 seconds.
3. Turn on the ignition.
The green LED should be on and then go off every 3 seconds. If the device is already activated, the
green LED should be on all the ti e.
If the LED does not perfor as described, onitor the LEDs for diagnostics .
Mobile net ork reception test
For this test, you ay need to ove the vehicle to a location with a clear view of the sky, to ake sure that
you have adequate GNSS and obile network reception.
For this test put your LINK 640 device in the position where you want to fix it.
1. Turn on the ignition.
2. Look at the yellow LED. It should be on and then go off every 3 seconds.
As soon as the device has established a connection to WEBFLEET the yellow LED stays on all the ti e.
If the LED keeps flashing for longer than 10 inutes, onitor the LEDs for diagnostics .
15

Activating the LINK 640
You can use the LINK Toolkit app which will guide you through the activation process of your LINK 640 de-
vice.
Make sure you have the following:
•The Contract Confirmation letter including the Activation Code.
•A device with internet connection that is able to scan QR codes, has the LINK Toolkit app installed and
the necessary LINK Toolkit login credentials.
•The QR code of the LINK 640 that you can find on the device label or on the addtional QR code label.
In addition to the LINK Toolkit app you can use an online installation tool to activate the LINK 640. To go
there please scan the QR code of the LINK 640 that you can find on the device label or on the additional la-
bels provided with the device. If login credentials are needed for the online activation tool, please contact
Webfleet Solutions or your fleet anager.
Note: If the LINK 640 QR code cannot be scanned, the LINK Toolkit app as well as the online installation
tool also support the activation of the LINK 640 using the device serial nu ber and the device activation key
(DAK), which you can also find on the QR code labels.
16

Diagnostics
Monitoring operation
You can onitor the syste operation of your LINK 640 by looking at the green syste LED and referring to
the table below.
Important: The LINK 640 device ust be activated in WEBFLEET.
GREEN LED ode
OFF Unit is in standby mode or is not connected to po er.
•Switch on ignition.
•Check if the device is properly connected to power.
OFF and short ON every 3sec Ignition off.
Flashing No operating syste and/or no application available or appli-
cation failed.
•Contact the Webfleet Solutions support tea at
www.webfleet.co /support.
Rapidly flashing (YELLOW LED is OFF) Reset to factory settings
ON and short OFF every 3sec Ignition on. Application is running, device is not activated.
•Activate device.
ON Application is running, device is activated.
You can onitor the connection of your LINK 640 to the obile network by looking at the yellow connec-
tion LED and referring to the table below.
YELLOW LED ode
OFF Not connected - No mobile net ork coverage.
•Check if device is connected to power. Switch on ignition.
•Move the vehicle as you ay be in a obile network
dead spot.
OFF and short ON every 3sec Not connected - Correct mobile net ork operator not
avaialable.
•Check contract for obile network roa ing support.
•Move the vehicle as you ay be in a obile network
dead spot.
Flashing SIM not in place; SIM defective; Mode proble .
•In case of SIM ode issues, please contact the Webfleet
Solutions custo er support at www.webfleet.co /sup-
port.
17

ON and short OFF every 3sec Connecting.
•If for longer than ten inutes, please contact the
Webfleet Solutions support tea at www.webfleet.co /
support.
ON Connected.
Support
If you cannot find the answer to your question with the help of the tables above, please contact the
Webfleet Solutions support tea at www.webfleet.co /support.
18

Resetting the LINK 640
If your LINK 640 does not operate properly or signals a syste error you ay need to restart or reset the
unit. Only restart or reset the LINK 640 after you have ade sure you have carried out all previously de-
scribed steps without success.
Restarting your LINK 640
To restart your LINK 640, press the reset button with a thin pointed object until it clicks and keep it pressed
down for 1 to 2 seconds. The LINK 640 restarts within approxi ately five seconds after releasing the but-
ton.
If restarting the device does not succeed re ove the Power/CAN cable fro the LINK 640. Then plug it into
the Power/CAN cable connector again.
Resetting your LINK 640 to factory settings
To reset the LINK 640 to factory settings, press the reset button with a thin pointed object until it clicks and
keep it pressed until the green LED starts flashing rapidly. The LINK 640 reboots within approxi ately five
seconds after releasing the reset button.
Important: All infor ation stored on the LINK 640 is deleted during a factory reset.
19

Technical data
Di ensions Body: 97 x 51 x 19 / 3.82 x 2.01 x 0.75 inches
Body with Holder: 97 x 63 x 22 / 3.82 x 2.48 x 0.87 inches
Weight Body: 75 g / 2.65 ounces
Holder: 12 g / 0.43 ounces
Material Body and holder: Injection oulded plastic PC/ABS
Protection class IP 20
Supply voltage 12 V / 24 V ( in. 9 V to ax. 30 V)
Current / power con-
su ption (average val-
ues)
At 14 V: typically < 0.05 A / < 0.7 W
At 28 V: typically < 0.03 A / < 0.84 W
Standby: typically < 0.001 A / < 0.03 W
During data trans ission
14 V < 0.15 A / < 2.1 W
28 V < 0.1 A < 2.8 W
Fuse protection Operating voltage* 9 - 30 V to be fused with ax. 10 A
Ignition to be fused with ax. 10 A
* Internally fused with 2 A, fuse is not resettable or replaceable, fuse ust be re-
placed by Webfleet Solutions only
Te perature Operation: -30 °C to +70 °C / -22 °F to +158 °F
Storage: -40 °C to +80 °C / -40 °F to +176 °F
Mobile networks Integrated obile network odule with LTE-M and GPRS technology
GSM 900 MHz; GSM 1800 MHz
LTE Bands 3 (1800 MHz); 8 (900 MHz); 20 (800 MHz); 28 (700 MHz)
GNSS Integrated GNSS antenna and GNSS receiver
Ignition input To be connected to the ignition cla p of the vehicle to switch on/off the device
with the vehicle ignition signal, if available.
CAN bus The CAN bus interfaces of the LINK 640 are listen only CAN interfaces.
CAN1 H, CAN1 L, High speed/Low speed CAN
CAN2 H, CAN2 L, High speed/Low speed CAN
5 PE power supply for external capacitive CAN sensors: For Webfleet Solutions
accessories only. Please contact Webfleet Solutions Custo er Support.
20