Well Straler PANO User manual

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Installation instructions
User manual
PANO
Well Straler
Industrielaan 22
9320 Erembodegem
[email protected]
www.wellstraler.be
Made in Belgium

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© Well Straler all rights reserved
© 2019 Well Straler
This document is a translation of the Dutch version of the manual.
All rights and the right to make changes reserved. All trademarks listed are the property of
their respective owners.
Nothing in this publication may be reproduced and/or made public by means of print,
photocopy, microfilm, or by any other means whatsoever without the prior written consent
of Well Straler.
Well Straler
Industrielaan 22
Tel. [phone]
www.wellstraler.be
9320 Erembodegem
[email protected]
Version: 1.0

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© Well Straler all rights reserved
Table of Contents
1Preface .................................................................................................................................... 5
1.1 Foreword .......................................................................................................................... 5
1.2 Use of the manual............................................................................................................. 5
1.3 Target group..................................................................................................................... 6
1.4 Symbols used.................................................................................................................... 6
2Introduction............................................................................................................................. 7
2.1 Intended use...................................................................................................................... 7
2.2 Prohibited uses ................................................................................................................. 7
2.3 Type designation .............................................................................................................. 7
2.4 Technical data................................................................................................................... 7
2.5 Discolouration of walls and ceilings................................................................................. 7
2.5.1 The cause of discolouration of walls and ceilings................................................... 7
2.5.2 Preventing discolouration of walls and ceilings...................................................... 8
3Safety...................................................................................................................................... 8
3.1 General............................................................................................................................. 8
3.2 What should I do if I smell gas?....................................................................................... 8
3.3 Safety instructions............................................................................................................ 9
4Transport and storage............................................................................................................ 11
5Installation ............................................................................................................................ 11
5.1 Minimum distances as regards combustible materials.................................................... 12
5.2 Pipework and gas supply................................................................................................ 13
5.3 Flue gas systems............................................................................................................. 13
5.4 Connection options......................................................................................................... 13
5.5 Construction possibilities ............................................................................................... 15
5.5.1 Roof terminal kit (C31)......................................................................................... 16
5.5.2 Installing a roof terminal kit ................................................................................. 16
5.5.3 Chimney terminal kit (C31).................................................................................. 17
5.5.4 Installing a chimney terminal kit .......................................................................... 17
5.5.5 Wall terminal kit (C11)......................................................................................... 18
5.5.6 Installing a wall terminal kit ................................................................................. 18
5.5.7 Renovation kit (C91) ............................................................................................ 19
5.5.8 Installing a renovation kit ..................................................................................... 20
5.6 Construction of the concentric tubes .............................................................................. 21
5.7 Directions for the discharge of flue gases....................................................................... 22
5.8 Overview of concentric tubes......................................................................................... 23

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© Well Straler all rights reserved
6First use................................................................................................................................. 24
7Operating your appliance...................................................................................................... 24
7.1 Pairing of remote control and receiver ........................................................................... 24
7.2 Location of the remote control ....................................................................................... 25
7.3 Specify Fahrenheit or Celsius......................................................................................... 25
7.4 Set day and time............................................................................................................. 26
7.5 Child lock....................................................................................................................... 26
7.6 Manual mode.................................................................................................................. 26
7.6.1 Set flame height.................................................................................................... 27
7.6.2 Set low fire............................................................................................................ 27
7.6.3 Set high fire .......................................................................................................... 27
7.6.4 Shutting off the appliance..................................................................................... 28
7.7 Set timer ......................................................................................................................... 28
7.8 Operating modes............................................................................................................. 29
7.9 Thermostatic mode......................................................................................................... 30
7.10 Program mode ................................................................................................................ 31
7.11 Eco mode "Eco Wave” ................................................................................................... 33
7.12 Operation via an external source .................................................................................... 34
7.13 My Fire app.................................................................................................................... 34
7.14 Automatic functional reduction...................................................................................... 35
7.15 Automatic power-off...................................................................................................... 35
7.16 Replacing the batteries in the remote control ................................................................. 35
8Annual maintenance.............................................................................................................. 36
9Removing the housing .......................................................................................................... 37
10 Removing the window and the rear wall............................................................................... 38
11 Altering the position of the flue gas outlet............................................................................ 39
12 Log set arrangement.............................................................................................................. 40
12.1 Appliance set to run on natural gas................................................................................. 41
12.2 Appliance set to run on propane/butane ......................................................................... 41
13 Troubleshooting.................................................................................................................... 42
14 Error codes............................................................................................................................ 47
15 Warranty ............................................................................................................................... 48
16 Decommissioning and disposal............................................................................................. 48

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© Well Straler all rights reserved
1Preface
1.1 Foreword
Congratulations on purchasing your Well Straler appliance.
We are pleased that you have chosen Well Straler. Well Straler has for many years
developed and manufactured heating appliances according to the highest possible safety,
efficiency, and quality requirements. With this quality product you will have many years of
heating pleasure and will be able to enjoy the unique flame play and the cosy warmth.
Read this user manual carefully before using the appliance.
Please keep this manual for future reference.
Professionals must install and start up the appliance according to common standards.
Let your installer inform you about the use, operation, and maintenance of your appliance.
Each appliance has been tested, carefully adjusted, and sealed at the factory. In the event
of changes to the control devices by unauthorised persons, the warranty is voided and Well
Straler is indemnified against all liability regarding the safety and proper functioning of the
appliance.
1.2 Use of the manual
Before using the appliance, it is the user’s duty to read the user manual and to thoroughly
take note of the information contained in it. All actions in respect of the appliance must be
performed as described in the user manual.
This user manual is a constituent component of the appliance and, as required by applicable
law, must be kept for reference until the appliance is discarded.
Ensure that this user manual is always within easy reach of people who come into contact
with the appliance. Ensure it is kept dry and in a safe place, and out of direct sunlight.
Should the manual become damaged, the user can download and print a new copy from
www.wellstraleronline.be/en/7.

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© Well Straler all rights reserved
1.3 Target group
This user manual provides all users who come into contact with the appliance with all
information for ensuring the safety of work with or on the appliance and for safeguarding
the condition of the appliance.
This user manual applies to all conditions surrounding work with or on the appliance:
transport and storage, assembly and installation, commissioning, operation, adjustment,
maintenance, decommissioning, and disposal of the appliance.
The target group consists of:
◼Hauliers
◼Assemblers and installers
◼Persons who put the appliance into service
◼Users
◼Maintenance technicians
◼Persons who decommission the appliance and dispose of it
The aforementioned persons for their specific tasks must have sufficiently demonstrable
knowledge and/or a demonstrable level of experience.
1.4 Symbols used
The following symbols are used in this user manual:
General remark
Danger
Risk of electric shock
Hot surface
Fire hazard
Explosion hazard

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© Well Straler all rights reserved
2Introduction
2.1 Intended use
Only use this appliance for heating purposes.
2.2 Prohibited uses
The following are prohibited:
◼Making changes to the appliance. Making changes may affect safety, warranty, and
EC declaration of conformity
◼Using the appliance for a purpose other than that indicated as its intended use
◼Using the appliance in places where there is a risk of fire or explosion
◼Using non-original parts or accessories. These will void the warranty and may be
detrimental to the service life and performance of the appliance.
2.3 Type designation
The identification nameplate indicates the country in which the appliance may be installed
and the type of gas for which the appliance was adjusted at the factory. The identification
plate is located on the appliance near the gas connection or the gas valve.
2.4 Technical data
Together with the user manual, an additional data sheet with all technical data is provided
with the appliance. This sheet should always be kept together with the user manual.
2.5 Discolouration of walls and ceilings
2.5.1 The cause of discolouration of walls and ceilings
Airborne dust particles are found in all living areas, even if these are vacuumed regularly. If
the quantity of dust particles remains limited, you will not be troubled. However, if these
particles are present in larger quantities, and especially if the air is contaminated by soot
and tar particles, for example from burning candles or smoking cigarettes, there will be a
poor indoor climate.
Cold air in a heated living area slowly flows over the floor to the combustion appliance. In
the convection system of the appliance this air is heated, creating a rising hot air column,
which is dispersed via the ceiling throughout the room. In this air there are polluting
particles which settle on cold and often damp surfaces. This problem can occur especially in
a still wet new building and can discolour walls or ceilings.

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© Well Straler all rights reserved
2.5.2 Preventing discolouration of walls and ceilings
◼With a new fireplace or following renovation wait at least six months before
ignition. The building moisture must have completely vanished from walls, floor,
and ceiling.
◼Burn as few candles and oil lamps as possible and keep the wick as short as
possible. Candles and oil lamps result in significant quantities of soot particles.
◼Do not smoke indoors. Smoke from cigarettes and cigars contains, among other
things, tar substances, which, when heated, also settle on damp walls.
In a poor indoor climate, discolouration can also occur to a lesser extent above
radiators and light fittings and near ventilation grilles.
3Safety
3.1 General
Our appliances are equipped with a built-in thermostat and a built-in safety system. A
thermocouple prevents further gas supply should the pilot flame go out.
3.2 What should I do if I smell gas?
◼Do not ignite the unit
◼Do not operate any electrical switches
◼Do not use a phone in the building
◼Go outside and call the gas company at once. Follow the instructions of the gas
company closely
◼Call the fire department if the gas company is not reachable.

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© Well Straler all rights reserved
3.3 Safety instructions
Use the appliance solely for heating, and not for other purposes.
Do not ignite the appliance until it is fully installed.
Have the installation and the annual maintenance done by a skilled professional or by
a maintenance company specialising in gas fireplaces.
Only use the original Well Straler terminals. Our appliances are approved for use with
these terminals and can therefore not be used with other terminals.
All elements of the air supply and the gas flue must have at least 25 mm of overlap
when fitted together and be fastened with clamps or stainless steel Parker screws so they
do not slide apart.
Arrange the burner decoration exactly as per the directions.
Do not put flammable substances on the burner decoration.
Keep the area around the pilot flame clear, and do not put any burner decoration
close to the pilot flame.
The pilot flame is the safety mechanism and fuse of the appliance. Wait at least five
minutes to relight the pilot flame if the pilot flame has gone out.
Never operate the appliance without the window.
Ensure the window is correctly fitted.
Replace a broken or cracked pane before reusing the appliance.
Do not make any changes to the appliance.
Only clean the appliance on the outside. Never use abrasive or corrosive cleaning
agents.
Close the gas tap and notify your installer if the unit has made a banging or popping
noise when igniting, or if it does not ignite properly.
Shut off the gas supply and contact your installer in the event of problems and/or if
the appliance is operating poorly.

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© Well Straler all rights reserved
Keep flammable objects and materials such as curtains at least 1 meter away from
the appliance or the flue pipes.
The components of the gas flue must not come into contact with combustible
material.
Do not put flammable materials, plants, etc. in front of the gas flue.
Do not store flammable products near the appliance.
Do not put anything against or on the appliance.
Do not spray an aerosol on the appliance when it is in use.
Do not sit on the appliance.
The window and the housing of the appliance are active parts of the appliance and
can become extremely hot. Do not touch these parts when the appliance is in operation.
Children or persons who are unaware of the operation of the appliance may only be
in the vicinity of the appliance when supervised.
Put an additional screen in front of the appliance to enhance safety in places where
small children, the elderly, or the disabled are present.
Never search for a leak using a flame. Lubricate the parts where gas escape can occur
using soapy water.
Close the gas tap if the appliance is not used for a long period (summer, holiday, ...)
It is possible that other appliances which also work using an RF signal such as a garage
door, car keys, or a TV will interfere with the proper functioning of the fireplace.
Never mix new and old batteries or different types of batteries. If using different
batteries together, the batteries may overheat, leak and/or explode.

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© Well Straler all rights reserved
4Transport and storage
The appliance is packaged for shipment in a solid cardboard box and secured using PU
foam, to avoid damage during transport. Always transport the appliance upright and do not
stack anything on top of the appliance.
Upon receipt of the appliance and after removing the top part of the packaging, the
appliance should be checked for transport damage. If storing the appliance for a long
period, it should be kept in a dry place at a temperature between + 5 °C and + 40 °C and
protected from the weather.
5Installation
Local standards apply to the discharge of flue gas. An approved professional fitter must
install the appliance, or a competent inspection body must approve the installation.
◼The installation must comply with common standards
◼The slightest deviation exempts Well Straler from all liability in respect of the
safety and the proper functioning of the appliance
◼Any changes to the control devices by unauthorised persons shall void the
warranty
◼Before installation, check that the on-site distribution conditions, the type of gas,
and the pressure correspond with the settings of the appliance.
All replaceable parts must remain accessible. The appliance must be installed in such
a way that it can be removed without breakages.
The appliance must be installed in an adequately ventilated room, and the minimum
distances should always be adhered to.
If the appliance is installed against a non-heat-resistant wall, or on a non-heat-
resistant floor, an extra protective plate is required behind or underneath the appliance.

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© Well Straler all rights reserved
5.1 Minimum distances as regards combustible materials
◼Front: 1000 mm
◼Top: 500 mm
◼Sides: 500 mm
◼Base: 450 mm

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© Well Straler all rights reserved
5.2 Pipework and gas supply
◼Always follow the national standards for gas appliances
◼Only metal pipes (steel or copper) are permitted
◼At the end of the pipe in the vicinity of the appliance an approved shutoff valve is
necessary for disconnecting the appliance from the gas network
◼Check that there is no dust or dirt in the pipe before connecting it to the appliance
in order that the gas supply cannot become blocked
◼Vent the supply pipe before connecting it to the appliance
◼Connect the gas shutoff valve and the appliance with a separate thread nut
◼The gas connection is provided with a 3/8" G internal thread and is located on the
right at the rear of the appliance
◼Only approved material can be used for the thread seals
◼For copper pipes, use brazing solder with a melting temperature greater than
450 °C
◼The pressure loss on the pipes may not exceed 1 millibar
◼Only use bicone connections with thick-walled nuts, min. 0.7 x Ø. Inferior
connections are highly dangerous because the brass nut can crack over time and
thus cause gas leakage
◼Avoid mechanical stress on the gas control block and the pipes.
5.3 Flue gas systems
Only use original Well Straler concentric tubes of Ø 100 internally and Ø 150
externally. Our appliances are approved for these terminals and can thus only be
used with these terminals. Well Straler therefore cannot guarantee proper
functioning and safety if other components are used and so cannot be held
responsible if problems arise.
All elements of the air supply and the gas flue must have at least 25 mm of
overlap when fitted together and be fastened with clamps or stainless steel Parker
screws so they do not slide apart.
5.4 Connection options
𝐶11: Air supply and gas flue through a wall in the same pressure zone.
𝐶31: Air supply and gas flue through a roof terminal in the same pressure zone.
𝐶91: Air supply and gas flue through a roof terminal in the same pressure zone, using an
existing chimney equipped with a flexible flue liner for the gas flue. Through the space
between this flexible flue liner and the existing chimney, combustion air is transported to
the appliance.

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© Well Straler all rights reserved
Fixed concentric
tubes
Sloping roof (𝐶31)
Fixed concentric
tubes
Flat roof (𝐶31)
Fixed concentric
tubes
Straight chimney channel (𝐶31)
Chimney channel as
air supply
Renovation kit (𝐶91)
Chimney channel
with kink
Flexible flue liner (𝐶31)
Wall terminal
(𝐶11)

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© Well Straler all rights reserved
5.5 Construction possibilities
The following illustration provides an overview of the different types of connections (wall,
chimney, roof terminal, renovation). The conditions –meaning the minimum and maximum
dimensions for the construction of the concentric tubing system –are also clearly indicated.
A = minimum 1 m
A = maximum 15 m
A > B
A1 = minimum 1 m
A1 + A2 > B
A1 + A2 + B = maximum 15 m

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© Well Straler all rights reserved
5.5.1 Roof terminal kit (C31)
The roof terminal kit is used when the gas flue discharges to a sloping
roof. These roof terminals are suitable as combined passages for the
discharge of combustion gases and the supply of combustion air for
closed gas-fired appliances. The connection is made using concentric
tubes of Ø 100 –Ø 150 (fixed or flexible).
5.5.2 Installing a roof terminal kit
1. Determine the location of the roof terminal. With a tile roof the type of tiles must be
taken into account.
2. Make a hole from outside for the roof terminal. Ensure there is no chance of sawdust
or dust getting into the appliance.
3. Install the lead slate.
4. Install the roof terminal carefully from outside through the roof.
5. Get the roof terminal level using a spirit level.
6. Put the supplied mounting bracket on the roof terminal and attach it to the roof
boarding. Do not tighten the mounting bracket yet.
7. Construct the concentric flue gas system. Start from the appliance.
8. Firmly secure the mounting bracket.

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© Well Straler all rights reserved
5.5.3 Chimney terminal kit (C31)
This kit is used when the gas flue discharges to a flat roof or when a
chimney channel is used.
These chimney terminals are suitable as combined passages for the
discharge of combustion gases and the supply of combustion air for
closed gas-fired appliances. The connection is made using concentric
tubes of Ø 100 –Ø 150 (fixed or flexible).
5.5.4 Installing a chimney terminal kit
1. Determine the location of the chimney terminal. Keep in mind the type of roof or
chimney.
2. Make a hole from the outside for the chimney terminal. Ensure there is no chance of
sawdust or dust getting into the appliance.
3. Install the aluminium flat roof flashing.
4. Install the chimney terminal carefully from the outside through the roof.
5. Get the chimney terminal level using a spirit level.
6. Put the supplied mounting bracket on the chimney terminal and attach it to the roof
boarding. Do not tighten the mounting bracket yet.
7. Construct the concentric flue gas system. Start from the appliance.
8. Firmly secure the mounting bracket.

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© Well Straler all rights reserved
5.5.5 Wall terminal kit (C11)
This kit is used when the gas flue discharges to the
outside via an outside wall. These wall terminals are
suitable as combined passages for the discharge of
combustion gases and supply of combustion air for
closed gas-fired appliances. The connection is made
using concentric tubes of Ø 100 –Ø 150 (fixed).
5.5.6 Installing a wall terminal kit
1. Determine the location of the wall terminal
construction.
2. Make a hole for the wall terminal from the
outside. Ensure there is no chance of dirt getting
into the appliance.
3. Gently slide the wall terminal through the wall with the outlet along the top. Adjust the
length of the wall terminal to the wall thickness.
4. Install the wall terminal horizontally or slightly upwards inclined facing outwards.
5. Screw the outer grille to the outside wall. Ensure that the grille is mounted with the
outlet facing upwards.
6. Put the supplied finishing plate on the wall terminal. Do not secure it yet.
7. Construct the concentric flue gas system. Start at the appliance.
8. Secure the finishing plate.
9. Fill the hole between the wall and the wall terminal with insulation material or cement
to prevent cold outside air from entering the room.

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© Well Straler all rights reserved
5.5.7 Renovation kit (C91)
This kit is used when there is an existing airtight chimney in
good condition. This chimney may only be used to connect
one appliance, so there must be no fork in the chimney.
The renovation connector is attached to the existing
chimney. Only a flexible gas flue of Ø 100 is needed in the
existing chimney.
The space between the flexible flue
liner and the existing chimney is
used for combustion air to the
appliance. The connection between
the connector and the appliance is
made using concentric tubes of Ø
100 –Ø 150 (fixed or flexible).
The renovation kit consists of a
chimney terminal kit and a
renovation connector.

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© Well Straler all rights reserved
5.5.8 Installing a renovation kit
The free inside measures of the existing chimney must
be at least 150 x 150 mm and the chimney channel must
be leakproof and clean. If the existing chimney channel
was previously used for wood, coal, or fuel oil, the
channel must be very thoroughly swept.
Install a flexible flue liner of Ø 100 in the existing
chimney, provided the above conditions are met.
1. Install the aluminium flat roof flashing on top of the
chimney. Ensure an airtight finish.
2. Secure the flexible flue liner to the roof terminal
using a clamping ring or stainless steel Parker
screws.
3. Carefully install the chimney terminal from the
outside through the aluminium flat roof flashing.
4. Level the terminal using a spirit level and anchor the
terminal using some stainless steel Parker screws to
the flat roof flashing.
5. Secure the bottom of the flexible flue liner to the
renovation connector using stainless steel Parker
screws.
6. Mount the renovation connector airtightly on the
existing chimney channel.
7. Start at the appliance and work using concentric
tubes of Ø 100 –Ø 150 towards the renovation
connector.
① Chimney terminal
② Flat roof flashing
③ Flexible flue liner of Ø 100
④ Renovation connector
⑤ Concentric tubing system of Ø 100 –Ø 150