Whirlpool WRF954CIHV User manual

SERVICE MANUAL

W11366204
 WRF954CIHM WRF954CIHB WRF954CIHW WRF954CIHV
WRF954CIHZ WRF964CIHV WRF964CIHZ WRF974CIHV
WRF974CIHZ WRF984CIHZ WRF984CIHV WRFA94CIHN
WRFA94CIHZ KRFC804GSS KRFC804GPS KRFC804GBS
WRF972SIHV WRF972SIHZ JFFCC72EFP JFFCC72EFS
KRFC604FSS KRFC704FBS KRFC704FPS KRFC704FSS

ii n French-Door Boom Mount Refrigerator
FORWARD
This Whirlpool Service Manual (Part No. W11366204), provides the In-Home Service Professional with service
informaon for the “French-Door Boom Mount Refrigerator.”
The Wiring Diagram used in this Service Manual is typical and should be used for training purposes only. Always
use the Wiring Diagram supplied with the product tech sheet when servicing the refrigerator.
For specic operang and installaon informaon on the model being serviced, refer to the “Use and Care
Guide” or “Installaon Instrucons” provided with the refrigerator.
GOALS AND OBJECTIVES
The goal of this Service Manual is to provide informaon that will enable the In-Home Service Professional to
properly diagnose malfuncons and repair the “French-Door Boom Mount Refrigerator.”
The objecves of this Service Manual are to:
• Understand and follow proper safety precauons.
• Successfully troubleshoot and diagnose malfuncons.
• Successfully perform necessary repairs.
WHIRLPOOL CORPORATION assumes no responsibility for any repairs made on our
products by anyone other than authorized In-Home Service Professionals.
©2019 Whirlpool Corporaon. Benton Harbor, MI 49022

French-Door Boom Mount Refrigerator n iii
TABLE OF CONTENTS
 
SECTION 1: DIAGNOSTICS........................................................................................... 
SAFETY ................................................................................................................................................ 
MODEL AND SERIAL NUMBER AND WIRING DIAGRAM LOCATION.................................................. 
MODEL NOMENCLATURE ................................................................................................................... 
THEORY OF OPERATION ..................................................................................................................... 
POWER DISTRIBUTION....................................................................................................................... 
REFRIGERATION SYSTEM.................................................................................................................. 
MACHINE COMPARTMENT COMPONENTS...................................................................................... 
AIR FLOW SYSTEM ............................................................................................................................ 
WATER AND ICE SYSTEM .................................................................................................................. 
DEFROST AND MOISTURE CONTROL ............................................................................................... 
CONTROL PANEL ............................................................................................................................... 
DIAGNOSTICS.................................................................................................................................... 
SECTION 2: COMPONENT TESTING ............................................................................ 
SAFETY ................................................................................................................................................ 
WIRING DIAGRAM.............................................................................................................................. 
COMPONENT LOCATION .................................................................................................................... 
 .............................................................................. 
MACHINE COMPARTMENT COMPONENTS........................................................................................ 
ACCESSING THE REFRIGERATOR DOOR PARTS .................................................................................. 
ACCESSING REFRIGERATOR COMPARTMENT COMPONENTS ........................................................... 
ACCESSING FREEZER COMPARTMENT COMPONENTS ...................................................................... 
.................................................. 
 ............................................................................... 

iv n French-Door Boom Mount Refrigerator
Notes

DIAGNOSTIC
French-Door Boom Mount Refrigerator n 1-1
Section 1:
Diagnostics
This secon provides diagnosc mode and sales mode
informaon for the “French-Door Boom Mount Refrigerator.”
■Safety
■Model and Serial Number and Wiring Diagram Locaon
■Model Nomenclature
• Whirlpool® Model Nomenclature
• KitchenAid® Model Nomenclature
• JennAir® Model Nomenclature
■Theory of Operaon
• Power Distribuon
• 115 VAC Power Supply and Distribuon
• 12.7 VDC Power Supply and Distribuon
• Refrigeraon System
• Cooling Priority
• Air Flow System
• Water and Ice System
• Ice Making Process
• Defrost and Moisture Control
■Control Panel
■Diagnoscs
• FC Defrost Troubleshoong
• RC Defrost Troubleshoong
• Moisture Control Heater Troubleshoong
• Dispenser and IB Duct Heater (Door)
Troubleshoong
• Mullion Heater
• Water Troubleshoong
• Ice Troubleshoong
• RC and FC LED Lighng Troubleshoong
• Dispenser LED Light Troubleshoong

For Service Technician Use Only
DIAGNOSTICS
1-2 n French-Door Boom Mount Refrigerator
Safety
DANGER
Electrical Shock Hazard
Only authorized technicians should perform
diagnostic voltage measurements.
After performing voltage measurements,
disconnect power before servicing.
Failure to follow these instructions can result in
death or electrical shock.
WARNING
Electrical Shock Hazard
Disconnect power before servicing.
Failure to do so can result in death or
electrical shock.
Replace all parts and panels before operating.
Voltage Measurement Safety Information
When performing live voltage measurements, you must do the following:
■ Verify the controls are in the off position so that the appliance does not start when energized.
■ Allow enough space to perform the voltage measurements without obstructions.
■ Keep other people a safe distance away from the appliance to prevent potential injury.
■ Always use the proper testing equipment.
■ After voltage measurements, always disconnect power before servicing.
IMPORTANT:Electrostatic Discharge (ESD) Sensitive Electronics
ESD problems are present everywhere. ESD may damage or weaken the electronic control assembly. The new control
assembly may appear to work well after repair is finished, but failure may occur at a later date due to ESD stress.
■ Use an antistatic wrist strap. Connect wrist strap to green ground connection point or unpainted metal in the
appliance -OR-
Touch your finger repeatedly to a green ground connection point or unpainted metal in the appliance.
■ Before removing the part from its package, touch the antistatic bag to a green ground connection point or
unpainted metal in the appliance.
■ Avoid touching electronic parts or terminal contacts; handle electronic control assembly by edges only.
■ When repackaging failed electronic control assembly in antistatic bag, observe above instructions.

For Service Technician Use Only
DIAGNOSTICS
French-Door Boom Mount Refrigerator n 1-3
Model and Serial Number and Wiring Diagram Location
Model and Serial plate.
Open the Left door and look
up to the front of the ceiling
Wiring diagram is located under
the right side hinge cover

For Service Technician Use Only
DIAGNOSTICS
1-4 n French-Door Boom Mount Refrigerator
Model Nomenclature

MODEL NUMBER
INTERNATIONAL SALES OR
MARKETING CHANNEL
W R F 9 54 C I H







F = French Door

1 = OPP

















I = In-door Ice



E = 2015
F = 2016
G = 2017
H = 2018

For Service Technician Use Only
DIAGNOSTICS
French-Door Boom Mount Refrigerator n 1-5
Model Nomenclature

MODEL NUMBER
INTERNATIONAL SALES OR
MARKETING CHANNEL
K R F C 60 4 F SS







F = French Door





















E = 2015
F = 2016
G = 2017
H = 2018
Color










For Service Technician Use Only
DIAGNOSTICS
1-6 n French-Door Boom Mount Refrigerator
Model Nomenclature

MODEL NUMBER
INTERNATIONAL SALES OR
MARKETING CHANNEL
J F F C C 72 E F P
























F = 2016
G = 2017
H = 2018
Color

P = Pro SS

