
8
Reset Operation
Ifavoltagespikeorstaticdischargeblanksoutthedisplayor
causes erratic thermostat operation you can reset the thermostat
by pressing , andTIMEatthesametime.Thisalsoresets
the factory defaults to the configuration menu and program. If
TROUBLESHOOTING
thethermostathaspower,hasbeenreset andstilldoes not
function correctly contact your heating/cooling service person
or place of purchase.
Batteries
Foroptimumperformance,werecommendreplacingbatteries
onceayearwithfresh“AA”Energizer®alkalinebatteries.
Symptom Possible Cause Corrective Action
No Heat/No Cool/No Fan
(common problems)
Blownfuseortrippedcircuitbreaker.1.
FurnacepowerswitchtoOFF.2.
Furnaceblowercompartmentdooror3.
panel loose or not properly installed.4.
Replacefuseorresetbreaker.
TurnswitchtoON.
Replace door panel in proper position to engage
safetyinterlockordoorswitch.
No Heat Pilotlightnotlit.1.
SystemSwitchnotsettoHeat.2.
Looseconnectiontothermostatorsystem.3.
FurnaceLock-OutCondition.Heatmayalso4.
be intermittent.
HeatingSystemrequiresserviceor5.
thermostat requires replacement.
Re-light pilot.
SetSystemSwitchtoHeatandraisesetpointaboveroomtemperature.
Verifythermostatandsystemwiresaresecurelyattached.
Manyfurnaceshavesafetydevicesthatshutthesystemdownwhen
alock-outconditionoccurs.Iftheheatworksintermittentlycontact
the furnace manufacturer or local service person for assistance.
Diagnostic:SetSystemSwitchtoHeatandraisethesetpointabove
roomtemperature.Withinafewsecondsthethermostatshouldmake
asoftclicksound.Thissoundusuallyindicatesthethermostatis
operatingproperly.Ifthethermostatdoesnotclick,trythereset
operationlistedabove.Ifthethermostatdoesnotclickafterbeing
reset contact your heating and cooling service person or place of
purchaseforareplacement.Ifthethermostatclicks,contactthe
furnace manufacturer or a service person to verify the heating system
is operating correctly.
No Cool SystemSwitchnotsettoCool.1.
Looseconnectiontothermostatorsystem.2.
CoolingSystemrequiresserviceor3.
thermostat requires replacement.
SetSystemSwitchtoCoolandlowersetpointbelowroomtemperature.
Verifythermostatandsystemwiresaresecurelyattached.
SameprocedureasdiagnosticforNoHeatconditionexceptsetthe
thermostattoCoolandlowerthesetpointbelowtheroomtemperature.
There may be up to a five minute delay before the thermostat
clicksinCoolingifthecompressorlock-outoptionisselectedinthe
congurationmenu(Item6).
Heat, Cool or Fan Runs Constantly. FanSwitchsettoFanOn.1.
Possibleshortinwiring.2.
Possibleshortinthermostat.3.
PossibleshortinHeat/Cool/Fansystem.4.
Checkeachwireconnectiontoverifytheyarenotshortedortouching
together.Nobarewireshouldstickoutfromunderterminalscrews.Try
resetting the thermostat as described below. If the condition persists
the manufacturer of your system or service person can instruct you on
howtotesttheHeat/Coolsystemforcorrectoperation.Ifthesystem
operatescorrectly,replacethethermostat.
Furnace Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
Thelocationofthethermostatand/orthesize1.
oftheHeatingSystemmaybeinuencing
the cycle rate.
Item2intheCongurationMenuistheadjustmentthatcontrols
the cycle rate. If an acceptable cycle rate is not achieved using the
FA(Fast)orSL(Slow)adjustmentcontactalocalservicepersonfor
additional suggestions.
Cooling Cycles Too Fast or Too Slow
(narrow or wide temperature swing)
Thelocationofthethermostatand/orthesize1.
oftheCoolingSystemmaybeinuencingthe
cycle rate.
Thecyclerateforcoolingisxedandcannotbeadjusted.Contacta
local service person for suggestions.
Thermostat Setting and Thermometer
Disagree
Thermostat thermometer setting requires1.
adjustment.
Thethermometercanbeadjusted+/-4degreesas
listedinitem7oftheCongurationMenu.Nootheradjustmentis
possible.
Clock Loses or Gains Time Lossofpowertothermostatandlow1.
batteries.
The thermostat will maintain its program in memory even with no
power/nobatteriesbuttheclocktimewillbeincorrectwhenpoweris
restored.SeeNoHeat/NoCool/NoFan(commonproblems)abovefor
itemstocheckinthesystem.
Heat or Cool Starts Early EMRactivated1. SeeCongurationMenu(Item4).
Thermostat Does Not Follow
Program
AMorPMsetincorrectlyinprogram.1.
AMorPMsetincorrectlyontheclock.2.
Voltagespikeorstaticdischarge.3.
CheckcurrentclockandprogramsettingsincludingtheAMorPM
designationsforeachtimeperiod.Ifavoltagespikeorstaticdischarge
occursusetheResetOperationlistedabove.
Blank Display and/or Keypad Not
Responding
Lossofpoweranddeadbatteries.1.
VoltageSpikeorStaticDischarge.2.
Replacebatteriesandcheckheat/coolsystemforproperoperation.Ifa
voltagespikeorstaticdischargeoccursusetheResetOperationlisted
above.
White-Rodgers is a division
ofEmersonElectricCo.
TheEmersonlogoisa
trademarkandservicemark
ofEmersonElectricCo.
www.white-rodgers.com
www.emersonclimate.com