Wilbur curtis company Sd2 User manual

ConventionsConventions

Conventions

WARNINGS –ARNINGS –

ARNINGS –ARNINGS –

ARNINGS – TT

To help ao help a

o help ao help a

o help avoid personal injurvoid personal injur

void personal injurvoid personal injur

void personal injuryy

Important Notes/Cautions – from the factorImportant Notes/Cautions – from the factor

Important Notes/Cautions – from the factoryy

SanitaSanita

Sanitation Requirementstion Requirements

tion Requirementstion Requirements

tion Requirements

1. Connect a water line from your facility to the 1/4” flare water inlet fitting of the valve, behind the machine. Water volume

going to the machine should be stable. Use tubing sized sufficiently to provide a minimum flow rate of one gallon per minute.

2. Plug the power cord into an electrical outlet rated at 20A.

3. Switch on the toggle switch, behind the unit, that runs power to the components in the machine. The lights (display window

and row of buttons) on the front door will activate and the heating tank will start to fill.

4. Water in the heating tank will require about 30 minutes to reach operating temperature (factory setting of 190°F). At this time

the READY LED will light.

5. Remove and fill the canisters with soluble coffee mixes.

Soluble Dispensing System Instructions

FOR THE LATEST SPECIFICATIONS AND INFORMATION GO TO

WWW.WILBURCURTIS.COM

This appliance is designed for commercial use. Any servicing other than cleaning and maintenance should be performed by an

authorized Wilbur Curtis service center.

• Do NOT immerse the unit in water or any other liquid

• To reduce the risk of fire or electric shock, do NOT open top panel. No user serviceable parts inside. Repair should be done

only by authorized service personnel.

• Keep hands and other items away from hot parts of unit during operation.

• Never clean with scouring powders or harsh implements.

Your Curtis Café System is Four Curtis Café System is F

our Curtis Café System is Four Curtis Café System is F

our Curtis Café System is Factoractor

actoractor

actory Pre-Set and Ready Pre-Set and Read

y Pre-Set and Ready Pre-Set and Read

y Pre-Set and Ready to Go… Right from the Carton.y to Go… Right from the Carton.

y to Go… Right from the Carton.y to Go… Right from the Carton.

y to Go… Right from the Carton.

Following are the Factory Settings for your Soluble Delivery System:

••

• TT

Tankank

ankank

ank TT

Temperaempera

emperaempera

emperature = 190°Fture = 190°F

ture = 190°Fture = 190°F

ture = 190°F

• Fla• Fla

• Flavor Controls= Set avor Controls= Set a

vor Controls= Set avor Controls= Set a

vor Controls= Set at 50%t 50%

t 50%t 50%

t 50%

• Dispensing Mode Set for Manual Dispensing• Dispensing Mode Set for Manual Dispensing

• Dispensing Mode Set for Manual Dispensing

Generally there will never be a reason to change your SD2 programming. However, should you need to make slight adjustments to

meet your dispensing needs, programming instructions are provided later in this manual.

System Requirements:

••

• WW

Waa

ater Sourceter Source

ter Sourceter Source

ter Source 20 – 90 PSI (Minimum Flow Rate of 1 GPM)

• Electrical:• Electrical:

• Electrical: See attached schematic for standard model or visit www.wilburcurtis.com for your model.

Equipment to be installed to comply with applicable federal, state, or local plumbing/electrical codes having jurisdiction.

SETUP STEPSSETUP STEPS

SETUP STEPS

The unit should be level (left to right and front to back), located on a solid counter top. Connect a water line from the water filter to the

brewer. NOTE: Some type of water filtration device must be used to maintain a trouble-free operation. (In areas with extremely hard

water, we suggest that a sedimentary and taste & odor filter be installed.) This will prolong the life of your dispensing system and

enhance coffee quality.

The National Sanitation Foundation requires the following water connection:

1. A quick disconnect or additional coiled tubing (at least 2x the depth of the unit) so that the machine can be moved for

cleaning underneath.

2. In some areas an approved backflow prevention device may be required between the brewer and the water supply.

WILBUR CURTIS COMPANY, INC.

FILL CANISTERS DAILFILL CANISTERS DAIL

FILL CANISTERS DAILYY

1. Open the front door to access the coffee canisters.

2. The canisters must be removed from the unit for filling. Turn the product delivery elbows upward.

3. Reposition the canisters on the machine, turning the product delivery elbows downward and aligning the gear socket with the

motor shaft.

Important Safeguards/Conventions

CAUTION:CAUTION:

CAUTION: DO NOT

connect this unit to hot

water. The inlet valve is

not rated for hot water.

CAUTION:CAUTION:

CAUTION: Please use

this setup procedure

before attempting to use

this appliance. Failure to follow the

instructions can result in injury or

the voiding of the warranty.

WILBUR CURTIS COMPANY

Montebello, CA 90640

ISO 9001 REGISTERED

WARNING HOT LIQUID,

Scalding may occur.

Avoid splashing.

Models Included

◆

SD2

FIND OUT MORE

ON THE WEB

WWW.WILBURCURTIS.COM

OPERAOPERA

OPERATION INSTRTION INSTR

TION INSTRTION INSTR

TION INSTRUCTIONSUCTIONS

UCTIONSUCTIONS

UCTIONS

1. Select one of the coffee dispense buttons.

2. Place your cup beneath the spout of the desired coffee flavor.

2. Push and hold the dispensing button for this coffee selection.

3. Release the button when the cup is 2/3 full2/3 full

2/3 full2/3 full

2/3 full.

Steps to Programming

Your Curtis Cafe System is Four Curtis Cafe System is F

our Curtis Cafe System is Four Curtis Cafe System is F

our Curtis Cafe System is Factoractor

actoractor

actory Pre-Set for Optimum Py Pre-Set for Optimum P

y Pre-Set for Optimum Py Pre-Set for Optimum P

y Pre-Set for Optimum Performance.erformance.

erformance.erformance.

erformance. Usually this Does Not Change.Usually this Does Not Change.

Usually this Does Not Change.Usually this Does Not Change.

Usually this Does Not Change.

Number of

Flashes

10%

20%

30%

40%

100%

Volume

Enter Program Mode –Enter Program Mode –

Enter Program Mode – press and hold STOP/WSTOP/W

STOP/WSTOP/W

STOP/WASHASH

ASHASH

ASH for about ten [10] seconds until all

lights start blinking.

To program Product % Rao program Product % Ra

o program Product % Rao program Product % Ra

o program Product % Ratio,tio,

tio,tio,

tio, press and hold the selected PUSH button for approximately

one second, then release. The current setting will be indicated by LED flashes.

To change the product throo change the product thro

o change the product throo change the product thro

o change the product throww

w,,

, press and hold the button until light starts quick flashing. Each quick flash increases

the amount by 10%. Release the button when the desired throw amount is achieved. After releasing the button, the

number of blinks represent the new setting.

To exit the Po exit the P

o exit the Po exit the P

o exit the Poo

owder Dispensing Mode,wder Dispensing Mode,

wder Dispensing Mode,wder Dispensing Mode,

wder Dispensing Mode, push the other PUSH button.

Enter

Program Mode

Enter

Product % Rati

Change

Product Throw

Exit

Program Mode

Product % RaProduct % Ra

Product % Ratiotio

tiotio

tio

This controls the amount of dry product that is metered from the hoppers. This can be programmed from 10% to 100% of the capacity of

the dispensing system. By counting LED flashes you can determine the product % ratio currently set for this dispense button (see table).

Portion Control Liquid Dispensing Modeortion Control Liquid Dispensing Mode

ortion Control Liquid Dispensing Modeortion Control Liquid Dispensing Mode

ortion Control Liquid Dispensing Mode

This program adjustment allows you to setup the machine to automatically dispense a preset volume of coffee. When the user makes a

PUSH button selection, the SD2 unit dispenses only the volume of coffee programmed by the Portion Control Dispensing Mode. By setting

the unit for Portion Control Dispensing, you have locked out the manual dispense feature.

Enter Program Mode –Enter Program Mode –

Enter Program Mode – press and hold STOP/WSTOP/W

STOP/WSTOP/W

STOP/WASHASH

ASHASH

ASH for about ten [10] seconds until all lights start blinking.

To select & change the Po select & change the P

o select & change the Po select & change the P

o select & change the Portion Control Dispensingortion Control Dispensing

ortion Control Dispensingortion Control Dispensing

ortion Control Dispensing VV

Volumeolume

olumeolume

olume – while in the programming mode, press and hold the

selected PUSH button until the liquid begins to flow, then release. The timing starts when liquid begins to flow.

Stop floStop flo

Stop flow and Exit –w and Exit –

w and Exit –w and Exit –

w and Exit – When the desired volume is achieved, press this PUSH button once again to stop the

dispensing.

You have now set the timing for this button and have exited the programming mode. Pressing the selected

dispense button now will provide the liquid volume that you just set. To reset the timing, you must start again by

entering the programming mode.

Enter

Program Mode

elect & Chang

Preset Liquid

Dispense

Stop & Exit

WARNING HOT LIQUID, Scalding

may occur. Avoid splashing.

Place an empty container under the

dispensing nozzles while programming.

All programming is performed at the control

panel (illustration, right).

The Hot Water button is used for only for

dispensing hot water and does not require any

programming. Water is dispensed as long as the Hot Water button is held down.

The STOP/WASH BUTTON has several functions. This button is used to stop a Portion Control dispense cycle. It is used to wash out the

mixing and dispensing systems and it is used to enter programming functions.

COFFEE

DISPENSE

HOT WATER

DISPENSE COFFEE

DISPENSE

STOP/WASH

BUTTON

Number of

Blinks

170ºF

172ºF

174ºF

176ºF

178ºF

180ºF

182ºF

184ºF

186ºF

188ºF

190ºF

192ºF

194ºF

196ºF

198ºF

200ºF

202ºF

204ºF

Temperature

Temperature Settings

Confirm/ResetConfirm/Reset

Confirm/Reset TT

Temperaempera

emperaempera

emperatureture

tureture

ture

Manual Liquid Dispensing ModeManual Liquid Dispensing Mode

Manual Liquid Dispensing Mode

This feature sets up the SD2 unit to dispense coffee only as long as the user holds down the selected PUSH button.

As soon as the user stops pressing the button, coffee stops flowing into the cup. Setting the unit for Manual Liquid Dispense will turn off the

Portion Control Dispense Mode.

Enter Program Mode –Enter Program Mode –

Enter Program Mode – press and hold STOP/WSTOP/W

STOP/WSTOP/W

STOP/WASHASH

ASHASH

ASH for about ten [10] seconds until all lights on the control panel

are blinking.

Set Manual Dispense –Set Manual Dispense –

Set Manual Dispense – While you are in the programming mode, press and hold the PUSH button.

Hot liquid will start to flow.

Continue to hold down the PUSH button until liquid stopsstops

stopsstops

stops flowing, then release the button.

At this time, you have selected the Manual Liquid Dispensing Mode and have exited out of the programming mode.

Enter

Program Mode

Select Manua

Liquid Dispens

Stop & Exit

To Confirmo Confirm

o Confirmo Confirm

o Confirm TT

Temperaempera

emperaempera

emperature.ture.

ture.ture.

ture. Press and hold STOP/WASH button for approximately 2-3 seconds. When the READY light

starts blinking. Lift off from STOP/WASH button. Each blink equals 2ºF, starting with 170ºF, to a maximum of 204ºF.

These features allow you to check the heating tank temperature or change the temperature if desired. The temperature in the tank is

programmable from 170°F, in 2 degree increments up to 204°F .

EnterEnter

Enter TT

Temperaempera

emperaempera

emperature Program Mode.ture Program Mode.

ture Program Mode.ture Program Mode.

ture Program Mode. Press and hold STOP/WASH button. READY light will

start “quick flashing”.

To Changeo Change

o Changeo Change

o Change TT

Temperaempera

emperaempera

emperature.ture.

ture.ture.

ture. Continue holding STOP/WASH button. Each quick flash equals

2ºF. Release STOP/WASH when desired temperature is reached.

To Set and Exit,o Set and Exit,

o Set and Exit,o Set and Exit,

o Set and Exit, press either of the PUSH buttons.

Enter

Temp. Program

Change

Tank Temp.

Set & Exit

To Changeo Change

o Changeo Change

o Change TT

Tankank

ankank

ank TT

Temperaempera

emperaempera

emperatureture

tureture

ture

Programming Continued ...

LOWLOW

LOW TEMPERATEMPERA

TEMPERATEMPERA

TEMPERATURE LOCKOUT (DELTURE LOCKOUT (DEL

TURE LOCKOUT (DELTURE LOCKOUT (DEL

TURE LOCKOUT (DELTT

TA):A):

A):A):

A): This mode will give you a choice of two minimum operating temperatures. Delta one allows you to operate

the unit at a temperature as low as 195º F. Delta two will allow you to dispense at a temperature as low as 185º F. Delta three does not limit the minimum

operating temperature. The Cafe system comes from the factory with a Delta three setting. To make adjustments enter Program Mode:

1. Press and hold Stop/Wash button, until all lights on the control panel are blinking, about 10 seconds. Release button.

2. While in the Program Mode, press and hold Stop/Wash button the READY light will begin blinking, continue to hold the Stop/Wash button. The READY

light will stop blinking. Continue holding Stop/Wash button until the READY light comes back on in a longer, 3 second glow.

3. Now release the Stop/Wash button The READY light will now blink a pattern of flashes indicating current delta setting.

DELTA ONE (one long glow, followed by one blink) allows you to run the coffee dispense at five degree below maximum.

DELTA TWO (one long and two blinks) allows you to run the coffee dispense at 15 degrees below maximum.

DELTA THREE (one long and three blinks) allows you to operate the unit at any temperature.

4. To change the setting, press and hold the Stop/Wash button for about three seconds until you receive a short flash. Release the button and you will

add one blink to the delta pattern or continue holding to add two blinks.

5. To set press any other button. The unit will return to normal operation with the new delta lockout setting.

II. Instructions for replacing a valve:

A. Shut off the water line running into the unit.

B. Drain approximately ½ to ¾ gallon of water from the tank by pressing on of the dispense buttons. This

will insure that the water level is below the level of the valves. Remove the wires and water tubing from

the defective valve and pull it from the silicone fitting.

C. Disconnect the power cord or turn off the unit at the toggle switch behind the unit.

E. Before installing the new dump valve on the tank, make an initial adjustment with the valve off of the

tank.

Figure 2. Restrictor Closed.

Changing the strength of the drink involves adjusting the product flow rate. This is usually done at the front control panel. The regulating of this mix should be

done through reprogramming the settings. This setting affects the throw of product only. Through this method, you may change the flavor profile in 10%

increments.

The Water flow is preset to ensure optimum mixing and proper chamber rinsing. The valves have been set at the factory and should not require adjusting.

The factory flow rate setting is 10 oz. of water in 16 seconds (or 0.63 oz. /sec.).

We recommend that you regulate the water flow in the valve ONLY when replacing a valve.

Dump valve, water flow adjustment:

I. Remove the canisters. Open the front door and on each canister, turn product delivery elbows upward. Take

out all product canisters. The valve access panel is behind the canisters. Remove the panel to access the dump

valves.

Figure 1. Adjustment

Instructions, Dump ValveAdjustment

WARNING:ARNING:

ARNING:ARNING:

ARNING: As with all electrical equipment, caution must be taken to avoid electrical shock. Be

sure the power cord is disconnected before removing components. The following steps will also

involve working near hot surfaces.

ErrorCodes

ERROR CODES: Curtis Cafe systems contain various safety features in the electronic circuitry that shut down the functions of the unit in the event

of a system failure. Error codes are signalled by the READY light blinking one of two patterns:

WATER LEVEL PROBLEM 3 LONGAND 1 SHORT

The code can be initiated by a variety of occurances.

A water line is turned off or a filter needs changing.

A water inlet valve may be malfunctioning.

A water level probe may be grounded.

There may be a loose connection or a defect in the control board.

TEMPERATURE SENSOR PROBLEM 3 LONG AND 2 SHORT

Power may be turned off.

Temperature sensor may have a bad connection or may not be tight against the tank.

Heating element may be burned out.

Control board may be faulty.

Flushing the Whipper Chambers

Every three to four hours or more often if necessary flush the whipper chamber/dispensing system.

A. Make sure power is ON.

B. Press and hold the STOP/WASH button. Select one of the PUSH dispensing buttons and press. Hot rinse water

will flush out the system. Lift off the STOP/WASH button when water runs clear.

C. Clean up any water that may have spilled.

CleaningCleaning

Cleaning

A. Switch off the unit at the power toggle switch, marked CONTROL, behind the unit.

B. Wipe all exterior surfaces with a damp cloth; removing any spills, dust or debris from the unit.

C. Remove the drip tray and louvered screen and wash out its contents. For hard to clean deposits, use a mild

detergent solution.

D.Clean around the dispensing area, wiping with a nontoxic cleaner.

CAUTION:

DO NOT use

undiluted

bleach or chlorine.

Item NItem N

Item Nº PP

Part Nart N

art Nart N

art Nº DescriptionDescription

DescriptionDescription

Description

COVER, TANK W/NOTCHES

GASKET, TANK LID

PROBE, WATER LEVEL

ELBOW, OVERFLOW, PLASTIC

KIT, DUMP VALVE 120V 12W

HEATING ELEMENT 1.6KW 120VAC W/NUTS

SENSOR, TEMPERATURE TANK

SWTICH, #4680 VESSEL LIMIT

BUSHING, CONICAL .469 ID SILICONE

TEE, INLET PLASTIC GEN USE

TANK ASSY, 1600W-120VAC

HEATING TANK COMPLETE, 1600W-120V

COVER, TOP

CANISTER ASSY, SMALL

CANISTER ASSY, LARGE

ELBOW, CANISTER

FAN, EXTRACT 120V 29CFM 60Hz

SPOUT ASSY, HOT WATER

TUBE, EXTENSION RED 2.5” LG.

COVER, SWITCH PANEL

PANEL, SWITCH 4 BUTTONS 4 LEDS

STRIKE, MAGNET SCREW MOUNTED

SPACER BOARD .25 OD x .125L

STEAM TRAP

MIXING BOWL

PILLAR, LOCATION BLACK

WC-WC-5851

WC-43062 *

WC-5502 *

WC-29047

WC-3734 *

WC- 904-04*

WC-1438-101 *

WC- 521 *

WC-2628

WC-29046

WC-54210

WC-62016

WC-58137

CA-1113-01 *

CA-1111-01 *

CA-1026-03

WC-37123

WC-29601

CA-1037-6R

WC-58172

WC- 727

CA-1049-102

WC-43048 *

CA-1005-03 *

CA-1009-03 *

CA-1024-05 *

CA-1006-03 *

CA-1128*

WC-58173

WC-39471

WC-38290

CA-1095

CA-1011-05

WC-66011 *

WC-38269

WC-58144

WC-58180

WC- 826L *

WC- 788 *

WC- 718-101

WC- 102 *

WC-58142

WC-58127

CA-1049

WC-3765L*

WC-3518 *

WC-3503 *

WC-5310 *

WC-1030 *

WC-37201*

CA-1036

CHAMBER, WHIPPER

NOZZLE, DISPENSE SD2

DOOR, FRONT WA

LABEL, CONTROL PANEL SD2

LABEL, DOOR CURTIS LOGO SD2

CONNECTOR, ORIFICE WATER

BULKHEAD, WATER FITTING

PLATE, WHIPPER CHAMBER

LABEL, SPLASH PANEL

SCREEN, DRIP TRAY

PAN, DRIP TRAY

VALVE, INLET 1.15 GPM

CONTROL POWER MODULE HYBRID

TRANSFORMER ASSY, 240/120VAC-12VAC 500mA

SWITCH, TOGGLE NON-LIT 25A 120/240VAC

COVER, DUMP VALVES

COVER, SIDE ACCESS

MAGNET, SNAP-IN

KIT, INLET VALVE REPAIR FOR USE ON WC-826L

LEG, GLIDE 3/8”-16 X 1/2”

LEG, SCREW BUMPER 3/8-16 STUD

TUBING, 5/16” ID x 1/8” W SILICONE

HOSE, EXTRACTOR FAN

KIT, GEAR MOTOR & GEAR SD2 ONLY

GEAR, PLASTIC

Item NItem N

Item Nº PP

Part Nart N

art Nart N

art Nº DescriptionDescription

DescriptionDescription

Description

Illustrated Parts List

* Suggested Parts to Stock

1. Loosen the small screw on the metal guard. Rotate it away from the adjustment screw (fig. 1.).

2. Carefully, turn flow adjustment screw clockwise all the way in (see figure 2.). Observe restrictor position . Do not overtighten.

3. Now turn the flow adjustment screw counter clockwise three [3] turns (or 1½ turns from the fully open position).

4. Replace the metal guard.

5. Install the valve on the tank, attaching wires and silicone tube. Press the valve fully into the fitting on the heating tank.

II. To adjust a valve currently on your unit or to test the operation of the new valve:

A. Turn on power to the unit. Turn on the water line and allow the tank to refill.

B. Place a container under the nozzle. Allow the unit to return to set temperature (Ready indicator will light).

C. Press the dispense button at the station that you are adjusting.

D. Measure the water volume.

E. Making adjustments of the restrictor with the valve mounted on the tank.

1. Turn the adjustment screw clockwise to decrease water flow.

2. Turn the adjustment screw counter clockwise to increase the water flow..

III. Close the access panel, return canisters to the unit turn the product delivery elbows downward and close the front door.

Illustrated Parts List

29 30 31

41 42

Electrical Diagram

WILBUR CURTIS CO., INC.

6913 Acco St., Montebello, CA 90640-5403 USA

Phone: 800/421-6150

Fax: 323-837-2410

Technical Support Phone: 800/995-0417 (M-F 5:30A - 4:00P PST) E-Mail: [email protected]

Web Site: www.wilburcurtis.com

FOR THE LATEST SPECIFICATION INFORMATION GO TO WWW.WILBURCURTIS.COM

Printed in U.S.A. 4/05 F-3372-S Rev C

Product Warranty Information

The Wilbur Curtis Company certifies that its products are free from defects in material and workmanship under normal use. The following limited

warranties and conditions apply:

3 Years, Parts and Labor, from Original Date of Purchase on digital control boards.

2 Years, Parts, from Original Date of Purchase on all other electrical components, fittings and tubing.

1 Year, Labor, from Original Date of Purchase on all electrical components, fittings and tubing.

Additionally, the Wilbur Curtis Company warrants its Grinding Burrs for Forty (40) months from date of purchase or 40,000 pounds of coffee,

whichever comes first. Stainless Steel components are warranted for two (2) years from date of purchase against leaking or pitting and replace-

ment parts are warranted for ninety (90) days from date of purchase or for the remainder of the limited warranty period of the equipment in which

the component is installed.

All in-warranty service calls must have prior authorization. For Authorization, call the Technical Support Department at 1-800-995-0417. Effective

date of this policy is April 1, 2003.

Additional conditions may apply. Go to www.wilburcurtis.com to view the full product warranty information.

CONDITIONS & EXCEPTIONS

The warranty covers original equipment at time of purchase only. The Wilbur Curtis Company, Inc., assumes no responsibility for substitute

replacement parts installed on Curtis equipment that have not been purchased from the

Wilbur Curtis Company, Inc. The Wilbur Curtis Company will not accept any responsibility if the following conditions are not met. The warranty does

not cover and is void under the following circumstances:

1) Improper operation of equipment: The equipment must be used for its designed and intended purpose and function.

2) Improper installation of equipment: This equipment must be installed by a professional technician and must comply with all local electrical,

mechanical and plumbing codes.

3) Improper voltage: Equipment must be installed at the voltage stated on the serial plate supplied with this equipment.

4) Improper water supply: This includes, but is not limited to, excessive or low water pressure, and inadequate or fluctuating water flow rate.

5) Adjustments and cleaning: The resetting of safety thermostats and circuit breakers, programming and temperature adjustments are the

responsibility of the equipment owner. The owner is responsible for proper cleaning and regular maintenance of this equipment.

6) Damaged in transit: Equipment damaged in transit is the responsibility of the freight company and a claim should be made with the carrier.

7) Abuse or neglect (including failure to periodically clean or remove lime accumulations): Manufacturer is not responsible for variation

in equipment operation due to excessive lime or local water conditions. The equipment must be maintained according to the manufacturer’s

recommendations.

8) Replacement of items subject to normal use and wear: This shall include, but is not limited to, light bulbs, shear disks, “0” rings, gaskets,

silicone tube, canister assemblies, whipper chambers and plates, mixing bowls, agitation assemblies and whipper propellers.

9) Repairs and/or Replacements are subject to our decision that the workmanship or parts were faulty and the defects showed up under normal

use. All labor shall be performed during regular working hours. Overtime charges are the responsibility of the owner. Charges incurred by

delays, waiting time, or operating restrictions that hinder the service technician’s ability to perform service is the responsibility of the owner of

the equipment. This includes institutional and correctional facilities. The Wilbur Curtis Company will allow up to 100 miles, round trip, per in-

warranty service call.

RETURN MERCHANDISE AUTHORIZATION: All claims under this warranty must be submitted to the Wilbur Curtis Company Technical

Support Department prior to performing any repair work or return of this equipment to the factory. All returned equipment must be repackaged

properly in the original carton. No units will be accepted if they are damaged in transit due to improper packaging. NO UNITS OR PARTS WILL

BE ACCEPTED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA). RMA NUMBER MUST BE MARKED ON THE CARTON

OR SHIPPING LABEL. All in-warranty service calls must be performed by an authorized service agent. Call the Wilbur Curtis Technical

Support Department to find an agent near you.

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