Wireless joey Dish User manual

Receivers | Wireless Joey

Wireless Joey

High/Standard Denition • Uses Wireless Joey Access Point

Installation Rules | Installing a Whole-Home System

Installing a Wireless Joey Receiver

Follow this procedure to install a Wireless Joey receiver. To ensure a proper installation,

see Maximum Components per Whole-Home System and the Wireless Joey diagrams in

the Installation Diagrams chapter.

Note: A Wireless Joey receiver uses its own wireless network that does not impact the

performance of an existing home network.

1. Check the mode switch:On the back panel of the Wireless Joey Access Point,

verify that the mode switch is set to Access Point, as shown below.

2. Connect the Wireless Joey Access Point:Connect an Ethernet cable from the

Wireless Joey Access Point to the desired Hopper receiver model or a

Hopper Internet Connector.

Note: Each Wireless Access Point supports up to three Wireless Joey receivers.

3. Power on the Wireless Joey Access Point:Plug in the Wireless Joey Access Point

to power to automatically power on the device. The blue Ethernet LED lights up,

then the green power light blinks, indicating that the Wireless Joey Access Point is

downloading software. Do not disconnect the device from power or Ethernet.

Wireless Joey

Wireless Joey Access Point

Installation Rules | Installation Rules and Guidelines

Maximum Components per Whole-Home System

Hopper and Hopper with Sling Receivers

•Two (2) Hopper receiver models when no Super Joey receiver is installed

•One (1) Hopper receiver model when a Super Joey receiver is installed. A Solo Node

is required; a Duo Node is prohibited.

Joey Receiver Models

•Three (3) Joey receivers per Hopper receiver model.

•A combination of four (4) Joey, Virtual Joey, and Wireless Joey receivers when no Super

Joey receiver is installed. A total of four Joey receiver models requires two Hopper

receiver models.

•A combination of three (3) Joey, Virtual Joey, and Wireless Joey receivers when a

Super Joey receiver is installed.

•One (1) Virtual Joey per Hopper receiver model.

Wireless Joey Receivers and Wireless Joey Access Points

•One (1) Wireless Joey Access Point per Hopper receiver model or

Hopper Internet Connector

•Three (3) Wireless Joey receivers per Wireless Joey Access Point

•Four (4) Wireless Joey receivers and two (2) Wireless Joey Access Points per

whole-home system

Installation Rules | Installing a Whole-Home System

4. Verify the connection to the receiver:At the TV connected to the desired host

Hopper receiver model, access the Whole-Home screen by pressing MENU on the

remote control and selecting Settings, Network Setup, then Whole-Home. Verify

that the Wireless Joey Access Point is detected as an attached device, as

shown below.

5. Connect the Wireless Joey receiver: At the TV where the customer wants the

Wireless Joey installed, connect the Wireless Joey receiver to the TV using an HDMI

(preferable) or RCA cable.

Warning: Do not cover the vents or stack anything on the Wireless Joey receiver.

Doing so can cause heat buildup and may damage the receiver.

6. Turn on the TV:Power on the TV and the Wireless Joey receiver. If necessary,

change the TV input to the source for the Wireless Joey receiver.

Installation Rules | Installing a Whole-Home System

7. Start the Setup Wizard for the Wireless Joey: When the Setup Wizard displays,

press SELECT on the front panel of the Wireless Joey to begin the connection

process to the Wireless Joey Access Point, as shown below.

8. Initiate Wi-Fi Protected Setup (WPS): Return to the Wireless Joey Access Point and

press WPSto connect the Wireless Joey receiver to the Wireless Joey Access Point

and the Hopper receiver model.

Note: WPS times out in two minutes. If you cannot connect the devices after several

attempts, the devices may be out of range with each other. Try moving one of the

devices closer and trying again. If there is another device that is also in WPS, stop

WPS on the device and try again.

Installation Rules | Installing a Whole-Home System

9. Complete the Setup Wizard: Complete all steps in the Setup Wizard, which will

guide you in positioning the Wireless Joey and Wireless Joey Access Point to

produce an optimal signal.

Note: Performance may vary depending on environmental factors, such as building

materials and objects that interfere with the video signal.

10. For each additional Wireless Joey receiver: Repeat the necessary steps in this

procedure. A whole-home system supports three Wireless Joey receivers (using

one Wireless Joey Access Point) or four Wireless Joeys (using two Wireless Joey

Access Points). See Maximum Components per Whole-Home System for compatible

congurationsfortheinstallation.

Devices and Accessories | Wireless Joey Access Point

Wireless Joey Access Point

•Servesasavideo-grade802.11acwirelessaccesspoint

between one Hopper receiver model and up to three

Wireless Joey receivers.

•Creates its own wireless network that does not impact

the performance of a home network.

•Serves video and data wirelessly to a Wireless Joey.

The Wireless Joey Access Point connects via Ethernet

cable to a Hopper receiver model or Hopper Internet

Connector. Do not connect a Wireless Joey Access Point

directly to a home-network router.

•The Wireless Joey Access Point and the Wireless Joey

are intended to sit upright to ensure optimal signal

strength. Do not mount these devices or lay them on

their sides.

Installation Diagrams | Wireless Joey: 4-TV Installation

Wireless Joey: 4-TV Installation

2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Hopper with Sling, 1 Joey

ROOM 3ROOM 4 ROOM 2 ROOM 1

Joey

Wireless

Joey

Access

Point Hopper with Sling

Wireless Joey

Solo Node

Satellite

950–2150 MHz

MoCA

650–875 MHz

Satellite

and

MoCA

650–3000 MHz

Cables

HDMI

Ethernet

Router

(Bridging Enabled)

Installation Diagrams | Wireless Joey: 6-TV Installation

Wireless Joey: 6-TV Installation

4 Wireless Joeys, 2 Wireless Joey Access Points, 2 Hopper with Slings, 1 Joey

ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5 ROOM 6

(Bridging Enabled)

Wireless Joey

Access Point

Wireless Joey

Access Point

Duo Node

Hopper with Sling

H.I.C.

Satellite

950–2150 MHz

MoCA

650–875 MHz

Satellite and MoCA

650–3000 MHz

Cables

HDMI

Ethernet

Wireless

Router

MMTTVV-FMYYXXXXX

TOCLIENT TO CLIENT

EchoStarTechnologies L.L.C.

Groundingwire size: Copper wire-8-14 AWG

Coppercoated steel wire-17 AWG

DUO NODE

185836

TOHOST

10.5-28V

TOHOST

10.5-28V

pp g

Hopper with Sling

pp g

Wireless Joey

Terminator

Installation Diagrams | Super Joey and Wireless Joey: 5-TV Installation

Super Joey and Wireless Joey: 5-TV Installation

1 Super Joey, 1 Wireless Joey, 1 Wireless Joey Access Point, 1 Hopper with Sling, 2 Joeys

ROOM 1 ROOM 2 ROOM 3 ROOM 5ROOM 4

Satellite

950–2150 MHz

MoCA

650–875 MHz

Satellite and MoCA

650 ≤ 3000 MHz

Cables

HDMI

Ethernet Integrator

Joey

Solo Node

Super Joey

Wireless

Router

Hopper with Sling

(Bridging Enabled)

Wireless Joey

Access Point

3-Way

Splitter

Installation Diagrams | Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation

Super Joey, Wireless Joey, and Virtual Joey: 5-TV Installation

1 Super Joey, 1 Wireless Joey/Access Point, 1 Virtual Joey, 1 Hopper with Sling, 1 Joey

ROOM 1 ROOM 2 ROOM 3 ROOM 5ROOM 4

Satellite

950–2150 MHz

MoCA

650–875 MHz

Satellite and MoCA

650 ≤ 3000 MHz

Cables

HDMI

Ethernet

Router

Virtual Joey Display

H.I.C.

Integrator

Joey

Solo Node

Super Joey

Hopper with Sling

Wireless Joey

Access Point

3-Way

Splitter

(Bridging Enabled)

Installation Diagrams | Wireless Joey and Virtual Joey: 6-TV Installation

Wireless Joey and Virtual Joey: 6-TV Installation

2 Wireless Joeys, 1 Wireless Joey Access Point, 1 Virtual Joey, 2 Hopper with Slings, 1 Joey

ROOM 1 ROOM 2 ROOM 3 ROOM 4 ROOM 5 ROOM 6

(Bridging Enabled)

Wireless Joey

Access Point

Virtual Joey Display

Router

Duo Node

Tap

Joey

Hopper with Sling

H.I.C.

Satellite

950–2150 MHz

MoCA

650–875 MHz

Satellite and MoCA

650–3000 MHz

Cables

HDMI

Ethernet

MMTTVV-FMYYXXXXX

TOCLIENT TO CLIENT

EchoStarTechnologies L.L.C.

Groundingwire size: Copper wire-8-14 AWG

Coppercoated steel wire-17 AWG

DUO NODE

185836

TOHOST

10.5-28V

TOHOST

10.5-28V

pp g

Hopper with Sling

pp g

Wireless Joey

Terminator

Troubleshooting | Receiver Issues

Wireless Joey Receiver

The Wireless Joey Access Point Does Not Turn On

If the green power LED on the Wireless Joey Access Point does not light up after plugging

in the device to power, verify that there is power from the electrical outlet.

Cannot Connect the Wireless Joey Receiver and Wireless Joey

Access Point

IftheWirelessJoeyAccessPointdoesnotndtheWirelessJoeyreceiverwhilebothare

in WPS Mode, proceed as follows until the two devices connect:

•Put both devices into WPS Mode and try again. WPS mode times out after two minutes.

•Move the devices closer together, doing your best to position them into a line of sight

until the Wi-Fi signal is strong (a green reading). After repositioning the devices, put both

into WPS Mode to see if they connect.

•Ensure that another device is not also in WPS Mode, which can interfere with WPS

Mode between the Wireless Joey receiver and Wireless Joey Access Point.

•Disconnect the end of the Ethernet cable from the Wireless Joey Access Point and

connect it to the Wireless Joey receiver until the software download completes on the

Wireless Joey receiver. Then reconnect the Ethernet cable to the Wireless Joey

Access Point.

Wireless Joey

Wireless Joey Access Point

Troubleshooting | Receiver Issues

There Is No Signal Between the Wireless Joey Receiver and

the Wireless Joey Access Point

•Bring the two devices closer together, making the Wireless Joey Access Point more

centrally located. If necessary, connect the Wireless Joey Access Point to a

Hopper Internet Connector (HIC), which allows you to position the Wireless Joey

Access Point closer to the Wireless Joey receiver.

•If the Wireless Joey receiver is still trying to take a software download after 10 minutes,

disconnect the end of the Ethernet cable from the Wireless Joey Access Point and

connect it to the Wireless Joey receiver until the software download completes. Then

reconnect the Ethernet cable to the Wireless Joey Access Point.

The Wireless Joey Receiver Does Not Display Video

•Check the Wireless Joey Access Point’s connection to the Hopper receiver model, as

well as all the cable connections from the dish to the Wireless Joey, ensuring that they

are secure and hand-tightened.

•Check the signal indicator. If the signal is weak, reposition the devices.

•Ensure that there is no interference from other 5G devices, such as a microwave,

cell phone, or a neighbor’s wireless network. If possible, reposition the Wireless Joey

Access Point to avoid the interference.

Troubleshooting | Receiver Issues

•It is possible to lose the connection between the Wireless Joey receiver and the

Wireless Joey Access Point but still have the signal indicator showing a strong signal.

On the remote control, press MENU and select Settings, Network Settings, and

Whole Home. On the Whole-Home screen that displays, verify that the Wireless Joey

receiver is linked to the correct Hopper receiver model. If it is not linked, select the

Hopper receiver model that you want to link to and press SELECT on the remote to link

the two devices.

•If the signal indicator shows a strong signal, reset the Wireless Joey receiver by

pressing and holding its POWER button.

•If the signal indicator shows a weak signal, move the Wireless Joey receiver and the

Wireless Joey Access Point closer together, positioning them into a line of sight as

much as possible.

•If the devices were working and suddenly stopped working, unplug them and power

them back up to reestablish connections.

There Is No Sound

•Check that all connections are hand-tightened.

•Verify that DISH programming is displaying on the Hopper receiver model.

•Connect RCA audio (red and white) cables from the Wireless Joey receiver’s audio

outputs to the TV’s audio inputs. Then change the TV to the correct input for the RCA

connection, and change the settings for the TV on the Wireless Joey receiver to match

the TV’s settings.

Installation Rules | Installation Rules and Guidelines

Maximum Components Matrix

Receiver With or Without Super Joey Without Super Joey

Hopper or Hopper with Sling 1 Hopper receiver model 2 Hopper receiver models

Joey, Virtual Joey, or Wireless Joey Combination of any 3 receivers:

• 1 Joey, 2 Wireless Joeys