Withings Home Operating instructions
Withings Home
v2.0 | August 2015
Withings Home
HD camera with environmental sensors
Installation and Operating Instructions
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Safety Instructions
By using your Withings Home you expressly agree to the Withings Services
Terms and Conditions available on our website.
Use and Storage
• Use the product at temperatures between 10°C and 35°C (50°F and 95°F).
• Product may be stored in a clean, dry location between 0°C and 50°C
(32°F and 122°F) when not in use.
• Do not cover your Withings Home.
• Do not allow your Withings Home to come in contact with liquids.
• This product cannot replace adult supervision. Ensure your child’s health by checking on
him/her regularly.
• This device is designed for indoor use only.
• This device is not a carbon monoxide detector, and does not provide alerts or warnings
about hazardous levels of carbon monoxide.
• The environmental sensors cannot be used to adjust the environmental parameters in
the rooms.
Location
• This device is designed for indoor use only.
• Place the product at least 50 cm (20 in.) away from any person to avoid triggering
events too often..
• Install the Withings Home close to an easily accessible power outlet. Do not install the
equipment in a way that stretches or stresses the power cord.
• Install your Withings Home away from areas with high levels of humidity (in a kitchen or
near a humidier) to obtain representative data for the air quality.
• Place your Withings Home within range of your Wi-Fi router, in such a way that there are
no obstacles that might block the signal.
• Install your Withings Home away from any electrical device or appliance that generate
radio interferences, such as microwave ovens or wireless phones.
• Never use the product for extended periods in direct sunlight.
Be aware that law and regulation can restrict the use of your Withings Home.
We advise you to inform your family, relatives and home employees, if any,
that you have installed a camera on your premises. Withings Home is a camera
designed for indoor personal domestic use. To protect privacy, avoid installing
your Home camera overlooking the street or your neighbours’ property.
Safety
• Keep your Withings Home and its accessories out of reach from children, as it contains
small parts and may present a choking hazard.
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• The power cord may present a strangulation hazard. Keep out of reach from children.
• Only use the power supply supplied with the product.
• Full safety instructions are available on withings.com/home/safety_instructions.
Personal Data
• Make sure you have read our privacy policy, which you can nd on our website.
• Make sure your Withings ™ account password is secure enough to restrict access to
your account. It should be at least eight-character long, have mixed case, and use a
combination of alphanumeric and special characters.
• We recommend that you protect access to the Withings Home app with a password or
Touch ID. You can do so from the app by going to Settings > General settings
and activating Touch ID and Passcode.
Withings Home, its live stream, its notication push or any service linked to it
may not be available 100 % of the time for reasons beyond our control,
and shall be used for informational purposes only.
Accordingly, your Withings Home may not be used as an emergency notication
system, a life-safety device, or be aimed to monitor any critical event.
Service and Maintenance
• Do not attempt to repair or modify your Withings Home yourself. Service
and maintenance not described in this User Guide should be performed by professional
technicians.
• If you have any issue, feel free to contact our Customer Service.
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Table of Contents
Safety Instructions....................................................................................2
Use and Storage ..............................................................................................................2
Location...........................................................................................................................2
Safety ..............................................................................................................................2
Personal Data ..................................................................................................................3
Service and Maintenance ................................................................................................3
Minimum Requirements ..........................................................................6
Internet Access................................................................................................................6
Smartphone or Device .....................................................................................................6
OS version .......................................................................................................................6
Withings Home Description ....................................................................7
Overview ..........................................................................................................................7
Box Contents ...................................................................................................................8
Product Description.........................................................................................................9
Setting Up Your Withings Home ..........................................................11
Installing the Withings Home App .................................................................................11
Plugging In Your Withings Home...................................................................................11
Pairing Your Withings Home With Your Device..............................................................12
Installing Your Withings Home ......................................................................................12
Modifying Your Settings ................................................................................................19
Using Your Withings Home ...................................................................31
Checking the Live Stream..............................................................................................31
Using the Journal ..........................................................................................................32
Using the Control Center ...............................................................................................34
Playing a Lullaby............................................................................................................36
Using the Push-To-Talk Feature ....................................................................................41
Taking a Snapshot .........................................................................................................42
Checking the Air Quality of the Room............................................................................43
Using the Cloud Video Recording Feature.....................................................................45
Dissociating Your Withings Home.......................................................48
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Performing a Factory Reset of Your Withings Home ......................50
Cleaning and Maintenance....................................................................51
Cleaning Your Withings Home .......................................................................................51
Updating the Firmware ..................................................................................................51
Self-Diagnosing Issues..................................................................................................51
Specications...........................................................................................52
Document Release Overview................................................................54
Warranty....................................................................................................55
Regulatory Statements ..........................................................................56
Cameras Privacy Statement..........................................................................................56
Federal Communications Commission (FCC) Statements ............................................56
Industry Canada statement: ..........................................................................................57
Europe – EU Declaration of Conformity ........................................................................57
European Union—Disposal Information.........................................................................58
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Minimum Requirements
Internet Access
A personal home Wi-Fi router connected to the Internet is required to set up
your Withings Home.
Your Wi-Fi router must be 802.11. b/g/n/ on a 2.4 GHz frequency. 5 GHz networks are not
supported. For more details about Wi-Fi router compatibility, refer to “Specications” on
page52.
For a wired connection to your home network, you need a free LAN port
on the router and a Cat-5 Ethernet cable.
Smartphone or Device
An iOS device (with operational Bluetooth and Wi-Fi or 3G/4G) is required to:
• Download the Withings Home app
• Set up your Withings Home
• Upgrade the rmware
• Access your live stream and data
For iOS device compatibility information, refer to “Specications” on page52.
OS version
You need iOS 7 or higher to install and run the Withings Home App.
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Withings Home Description
Overview
Your Withings Home and the Withings Home app work together to provide you
with the benets of an extended home monitoring system.
The main function of the Withings Home is to monitor what’s happening in the room it’s
located in and record it in an interactive Journal. You can then access these events easily
from your Journal. Depending on your settings, you can receive notications every time a
notable event is recorded.
You also have access to your daily Timelapse from the Journal. It shows a summary of your
entire day by playing end-to-end a series of snapshots taken every ve minutes.
You can also get information about the air quality of the room thanks to the environmental
sensors of your Withings Home that can detect the level of VOCs (Volatile Organic
Compounds).
Also available on your Withings Home are the Push-To-Talk feature that allows you to
communicate remotely with someone next to your Withings Home, and the lullaby feature
that helps you put your baby to sleep.
Last but not least, Cloud Video Recording is an optional feature of the Withings Home that
allows you to save all events of your Journal for a longer time period, as well as access the
continuous video feed for 7 to 30 days.
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Box Contents
(1)Withings Home
(4)Plug adapters
(2)Table stand
(5)Quick start guide
(3)Micro-USB power supply
5V 2A
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Product Description
Front side
(1)Ambient light sensor (2)5 MP wide angle video
sensor
(3)Infra Red LED
(4)Multicolor night light
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Rear side
(1)Withings Home cover (2)High Quality 2 way speaker (3)Accelerometer
(4)VOC sensor (5)Digital microphones (6)USB 2.0 port
(7)Ethernet port (8)Micro-USB port
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Setting Up Your Withings Home
Installing the Withings Home App
If the Withings Home app is not already installed on your device, perform the following
steps:
1. Type getapp.withings.com in your device’s web browser.
2. Tap Download on the App Store.
3. Tap GET.
The installation process starts.
When a new app version is available, you will be prompted to update it.
Plugging In Your Withings Home
The Withings Home is designed to be easily integrated into your home or ofce
environment. Before installing your Withings Home, make sure that you read our
recommendations in “Location” on page2.
1. Place your Withings Home in its nal location.
You can tilt your Withings Home using the magnetic table stand. This allows you
to vertically adjust the area that you want to monitor.
2. If you want to install your Withings Home with Ethernet, use a Cat-5 Ethernet cable to
connect it to your Wi-Fi router.
Installing your Withings Home in Ethernet can be useful to avoid interference problems.
3. Select the correct plug adapter from the travel adapter plug set.
4. Locate the top side of the plug adapter (labeled “TOP” on the adapter).
5. Locate the top side of the AC power supply (labeled “TOP” on the power supply).
6. Insert the tab located on the top side of the plug adapter in the notch located on the top
side of the AC power supply.
7. Push the plug adapter until you hear a click.
Make sure the adapter is properly inserted. If not, pull the button to disengage it and try
inserting it again.
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8. Connect the power supply cable to your Withings Home’s micro USB port.
9. Plug the power supply cable to an outlet.
Your Withings Home displays a solid orange light for a few seconds and then switches
to a blinking blue light. It is now ready to be set up.
Note that there’s a plastic lm on the lens of your Withings Home. Make sure
you remove it before you start using it or it will impact the quality of the video.
Pairing Your Withings Home With Your Device
You need to pair your Withings Home with your device in order to install it. To do so, perform
the following steps:
1. Go to Settings > Bluetooth on your iOS device.
2. Enable Bluetooth.
Your device starts looking for all Bluetooth devices within range. This step can take up
to a minute.
3. Open the Withings Home app.
4. If your Withings Home is detected, a message appears on the screen of your device. Tap
the Withings Home you want to pair with your device.
5. Tap Next to pair it with your device.
Installing Your Withings Home
Creating a Withings ™ account
If you don’t already have a Withings ™ account, you have to create one in order to set up
and use your Withings Home. To do so, perform the following steps:
1. Open the Withings Home app.
2. Tap Join Withings.
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3. Enter your email address and password, and then conrm your password.
4. Tap Next.
You can now start the installation process.
If you already have a Withings ™ account, log in to the Withings Home app and proceed with
the installation process.
Installing Your Withings Home in Wi-Fi
Once you are logged in to the Withings Home app, you can start installing your
Withings Home. To install it using a Wi-Fi network, perform the following steps:
1. Open the Withings Home app.
2. Tap Settings.
3. Tap New camera.
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4. Tap Next.
5. Tap the Withings Home you want to install.
6. Tap Next.
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7. If you want to use the Wi-Fi network congured on your device, perform the following
steps:
a. Tap Quick setup.
b. Tap Allow.
The Withings Home app starts upgrading your Withings Home’s rmware. It can
take a few minutes.
If your mobile device is using a 5 GHz network, you have to setup another
network to install your Withings Home, as 5 GHz networks are not supported.
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8. If you want to use another Wi-Fi network, perform the following steps:
a. Tap Setup another network.
b. Tap the network you want to use.
If it’s not available, swipe the top of the screen down to refresh the list of networks.
In the case of hidden SSID, tap Manual conguration.
c. Enter the password and tap OK.
The Withings Home app starts upgrading your Withings Home’s rmware. It can
take a few minutes.
You can install up to 20 Withings Homes on your account.
Installing Your Withings Home in Ethernet
The Withings Home can only be used in Ethernet if you have set it up in
Ethernet. If you install in in Wi-Fi and then want to use it in Ethernet later on,
you’ll have to reinstall it.
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Once you are logged in to the Withings Home app, you can start installing your
Withings Home. To install it using an Ethernet network, perform the following steps:
1. Open the Withings Home app.
2. Tap Settings.
3. Tap New camera.
4. Tap Next.
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5. Tap the Withings Home you want to install.
6. Tap Next.
7. Tap Ethernet.
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8. Plug the Ethernet cable in the Ethernet port of your Withings Home.
The Withings Home app starts upgrading your Withings Home’s rmware. It can take up
to a few minutes.
Wi-Fi and Bluetooth are automatically disabled as soon as the Ethernet
installation is complete.
You can install up to 20 Withings Homes on your account.
Modifying Your Settings
Adjusting the alert levels of your Withings Home
To adjust the alert levels of your Withings Home, perform the following steps:
1. Open the Withings Home app.
2. Tap Settings.
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3. Tap your Withings Home.
4. Select the alerts you want to receive and/or deselect the alerts you don’t want to receive.
5. Tap Sensitivity to adjust the level of each alert type.
6. Use the slider to set the amount of alerts you want to receive.
7. Tap the back button.
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