Wyrestorm Enado Mini ENA-MINI-010 User manual

1
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
Instruction Manual
ENA-MINI-010
WyreStorm Enado™ mini IP Controller
Thank you for choosing this WyreStorm product.
Please read these instructions carefully before installing to avoid complications later.

2
Technical support: [email protected] EMEA/ROW: [phone]
SAFETY PRECAUTIONS
Safety Precautions
IMPORTANT! Safety Information
Safety Classications
Note: Provides special information for installing, conguring, and operating the equipment.
IMPORTANT!
Provides special information that is critical to installing, conguring, and operating the
equipment.
CAUTION! Provides special information on avoiding situations that may cause damage to equipment.
WARNING!
Provides special information on avoiding situations that may cause physical danger to the
installer, end user, etc.
ELECTRIC SHOCK!
The source power poses an electric shock hazard that has the potential to cause serious injury
to installers and end users.
ELECTRICAL DISCONNECT:
The source power outlet and power supply input power sockets should be easily accessible to
disconnect power in the event of an electrical hazard or malfunction.
WEIGHT INJURY!
Installing some of the equipment requires two installers to ensure safe handling during
installation. Failure to use two installers may result in injury.
Safety Statements
1. Read these instructions in their entirety and retain a copy for later reference.
2. Follow all instructions and heed all warnings.
3. Do not expose this apparatus to rain, moisture, sprays, drips or splashes and ensure that no objects containing liquids are placed
on the apparatus, including cups, glasses and vases.
4. Do not place this unit in a conned space such as enclosed shelving, cabinets or bookshelves. Ensure the unit is adequately
ventilated.
5. To prevent the risk of electric shock or re hazard due to overheating, do not cover the unit or obstruct ventilation openings with
material, newspaper, cardboard or anything that may restrict airow into the unit.
6. Do not install near external heat sources such as radiators, heat registers, boilers or any device that produces heat such as
ampliers or computers and do not place near sources of naked ame.
7. Unplug apparatus from power supply during lightning storms or when unused for long periods of time.
8. Protect the power cable from being walked on, pinched or restricted in any way, especially at plug connections.
9. Only use attachments/accessories specied by the manufacturer.
10. Units contain non-serviceable parts - Refer all servicing to qualied service personnel.
IMPORTANT! Do Not Hot swap HDMI plugs or HDBaseT connectors - Please insert and extract cables carefully with the power
SWITCHED OFF. Power is passed along transmissions so connecting and disconnecting cables while powered can result in damage to
circuitry or possible injury.

3
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
CONTENTS
Contents
Safety Precautions
Contents
Introduction
Features
In the Box
Specications
Panel Description
Before you Start
Typical Application
Connection
Basic Operation
i. Before Installation
ii. Setup and Operation
iii. Introduction to the Enado interface
iv. Enado Live UI Elements
v. Enado Conguration UI Elements
vi. Previewing/Publishing a project
vii. Saving links to interface with dierent devices
Additional information
Troubleshooting
FAQ
Maintenance
Product Service
Mail-in Service
Warranty
Warranty Limits & Exclusions
Disclaimer
Installation Reference log
2
3
4
4
5
5
6
6
7
8
9
9
9
10
11
11
12
12
12
12
14
14
14
15
15
15
16
16

4
Technical support: [email protected] EMEA/ROW: [phone]
INTRODUCTION AND FEATURES
Introduction
Enado Mini is a small form factor IP-only control system easily installed in any location; essentially a small computer system housing the
full Enado software suite that acts as a powerful web server user interface for control of virtually any device with Ethernet connectivity
by any device with a web browser.
As with Enado, the IP controller can sit anywhere on the network and control any IP device on the network with the web server-based
control software eliminating the need for Apps, PC software windows drivers or control device conguration with no additional costs for
Apps upgrades, updates or licenses, whilst delivering an App-like installer/user experience with systems congured and controlled from
literally anywhere in the world with a web-capable device.
In fact, it’s so easy to congure a new control device such as a smartphone or tablet with Enado, the user need only to scan a QR code
and bookmark the link.
Although it oers many of the same features as the full size 1U Enado controller, including the same functionality of the Enado software
itself, Enado Mini is streamlined by removing IR, RS232 and relay/cc connectivity, which help keep costs low enough so they have
minimal impact on project budget. However, it’s smart enough to allow connection of these outputs using iTach and Flex devices from
Global Cache.
Enado Mini oers IP control of both JPEG2000 and H.264 100 and 200 series NetworkHD products as well as any connected
WyreStorm matrix switchers, AV Receivers, Blu-ray players, set-top boxes, media players like AppleTV, Roku, Sky Now, XBMC and
Kaleidescape as well as a growing number of Smart TVs, all over IP with no additional hardware required.
It’s also just as versatile as its bigger Enado sibling with full compatibility with the huge Enado online code library and custom control
templates for these connected devices, with WyreStorm project examples and popular device templates built in for unlimited control of
all WyreStorm distribution devices over IP while controlling all other sources with Global Cache for quick, simple conguration – all with
just two cables to one tiny box.
For further information on this product and other WyreStorm ranges, visit our website or download our latest product guide at
wyrestorm.com
Features
• Provides an intuitive, customizable user interface to control WyreStorm devices and other AV components
• Web server-based design allows for easy setup, operation, maintenance and management of the system
• Highly scalable to allow for control of any AV component (WyreStorm or other manufacturer) over the network
• Multi-platform ie. iOS, Android, Macs and PC control with an unlimited number of user control devices without any licensing costs
• Wizard-based setup for all connected displays and sources allows for quick setup and template-driven integration with WyreStorm
products
• Out of the box, cross-platform control solution compatible with any Internet-enabled product from any manufacturer, with any
browser, any operating system and screen size
• Two-cable connection using just standard Ethernet cable and mains power
• Enables control of an unlimited number of user devices with no license fees and a one-time, low cost Single Update Technology
ensures A/V systems are up to date, instantly updating every connected device at the touch of a button
• No programming software and elegant, pre-congured templates makes integration with WyreStorm (and other) products simple
• Add Enado to any WyreStorm matrix for quick, straight forward integration and control
• Creates a Total WyreStorm Distribution & Control Solution with full end-to-end audio, video and control via a single cable per zone
• Remotely and securely access, congure, add to or control the A/V system from anywhere and through any Internet browser, from
anywhere
• Browser-based, intuitive user interface and controller enables any Internet-enabled device to become an AV system control device
• Bring Your Own Device - compatible with any platform on any web-enabled device from smart-phones to tablets to computers. Get
QR code and bookmarked device setup that’s eortlessly quick, simple and client-friendly
• Instant Updates - Server-based design eliminates the need for apps, drivers and control device conguration or fees for updates,
licences or upgrades. System updates are instantaneous and free for a control solution that’s always on and always up to date
• Wizard-based, template-driven set up - Integrates seamlessly with step-by-step wizard-based conguration and ‘what you see is
what you get’ interface editing. Initial setup of the system is made even easier with an expansive library of online templates
• 2 year warranty
For further information, wyrestorm.com

5
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
IN THE BOX AND SPECIFICATIONS
In the Box
WyreStorm ENA-MINI-010 comprising of:
1 x ENA-MINI-010 Main unit
1 x 5V/2A Power supply
1 x Serial service cable
5 x IP address labels
1 x Quickstart guide (also downloadable from the products webpage)
NOTE: Full product instructions included internally within the Enado software
Specications
Video and Audio
I/O Connections 1 x LAN
Ethernet 10/100
Power
Power Supply 5V DC 2A, 5.5mm
Power Consumption 1.4 Watts
Environmental
Operating Temperature 32°F to 95°F (0°C to 35°C) 10% to 90%, non-condensing
Storage Temperature -4°F to 140°F (-20°C to 70°C) 10% to 90%, non-condensing
ESD Protection ±8kV (air-gap discharge), ±4kV (contact discharge)
Surge Protection Voltage: ±1000 V
Control
Control Method TCP; UDP; Telnet; HTTP GET. HTTP POST, WAKE-ON-LAN
General
System Requirements Industry standard CAT5e/6 cable
LED Indication Power LED, Active LED
Dimensions (WxHxD) 141mm x 26mm x 115mm / 5.6” x 1” x 4.5”
Weight (Kg) 0.42kg / 0.92lbs (without accessories)
Certication CE, FCC, RoH

6
Technical support: [email protected] EMEA/ROW: [phone]
PANEL DESCRIPTION
Panel Description
Front
1Power LED indicates Power status.
-Solid: Power being received, unit functioning correctly
-O: No power received. Check connections.
2 Active LED indicates Software link status.
-Solid: Software has loaded and unit functioning correctly
-O: Software has not loaded
3 IP Address Label Holder
1 2 3
Rear
1LAN Input
2 Service Port - for WyreStorm Service use only
3 5V Power Supply Input - Please only use included power
supply
1 32
Before You Start
Although any browser can be used by the end user, WyreStorm recommends Chrome if using a Windows PC and Safari for Mac OS X
for conguration. Please ensure you have the latest version of your browser on all devices that are used with Enado.
Enado operation is only as good as the Wi-Fi signal of the control device - WyreStorm recommends the use of professional Wi-Fi
Routers and Access points - not those supplied free by Internet Service Providers (ISP).
The RS232 port is for service only - Enado Mini does not have any on board RS232 support. To add support for IR/RS232/CC devices
please use Global Cache iTach & iTach Flex devices.
Once you have published your project - Be sure to print the QR code generated by Enado so that your customers can set up new
control devices themselves.
Be sure to look for additional information on Enado Mini at wyrestorm.com.

7
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
TYPICAL APPLICATION AND CONNECTION
Typical Application
Residential Application Example
In this example the Enado Mini controller is centrally racked with the source components and WyreStorm MX-0808-PP-POH Matrix.
IR only devices, such as Apple TV and cable and satellite STB’s are controlled via Global Cache iTach Flex boxes, whilst IP devices are
controlled by IP over the network.
Global Cache
iTach/Flex
TIVO XBMC
Apple TV
Cable Box
KEY
CAT5e/6
IR Emitter
HDMI
!IR eyes should be attached with the adhesive backing directly over the infrared receiving area of sources, ensuring
there is a clear line-of-sight with the remote control handset used to control. Location of the IR eye may need to be
adjusted later to achieve best IR performance.
NOTE: Infrared windows can be seen by shining a flashlight onto the front of the device – the IR sensor will likely appear
as a small round diode behind the fascia.

8
Technical support: [email protected] EMEA/ROW: [phone]
CONNECTION
Connection
!Do not connect the Enado Controller to the mains until you have made all the following connections.
!The quality of cable and RJ45 termination is essential for successful device communication. Poor cable and
terminations lead to intermittent performance and longer install times.
Commercial Application and expanded distribution via NHD-200 Series
In this example Enado Mini is used to control NetworkHD switching and video-walls. All devices are controlled via IP or using RS232 or
CEC via NetworkHD 200.
Display OutputDisplay OutputDisplay Output
1080P 1080P 720P
Laptop
satellite Media Player
PC
PC
HD PTZ Camera
NHD-210-RX
NHD-210-RX
X 6
NHD-210-RX
NHD-200-TX
NHD-200-RX NHD-200-RX NHD-200-RX
ENA-MINI-010
NHD-210-RXNHD-210-RX
NHD-000-CTL
Document Camera
NHD-200-TX NHD-200-TX NHD-200-TX NHD-200-TX NHD-200-TX
Connect a good quality, well-terminated Cat5e/6 cable with RJ45 connectors wired to the 568B standard at both ends to the Enado
Ethernet switch and the router or primary network switch. Ensure the cable is tested and measures less than 100m/328ft, with all
connectors pushed securely to ports and supported by connector strain relief clips to prevent them from becoming loose.

9
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
BASIC OPERATION
Basic Operation
i. Before Installation
For initial connection and conguration it is essential that Enado Mini is connected to the internet in order to download the latest
software, control templates and device codes.
Without internet access or a previously created conguration le - you will not be able to program Enado. Ensure you update to the
latest software version as soon as possible using the Update Manager located in the Application menu.
Ensure you update to the latest software version as soon as possible using the Update Manager located in the Application menu.
ii. Setup and Operation
1. Connect the provided Ethernet cable from a LAN/router/network switch to the LAN port of the unit.
2. Connect the 5V power supply. Enado Mini will power on as soon as the power is connected – Please ensure the power LED is lit
on the front panel.
3. By default Enado Mini is set to obtain an IP address via DHCP - this requires a router with a DHCP server. During this boot-up
process the ACTIVE LED will blink.
4. Once the system has nished booting (illustrated by a static ACTIVE LED), use an IP address scanner application or the Enado
Network Discovery Tool (Windows only) to locate the IP address of Enado.
NOTE: Enado Network Discovery Tool is available in the downloads section of the Enado Mini product page at wyrestorm.
com
5. Type the IP address of the Enado Mini into your web browser.
NOTE: If setting a static IP address use the white label included to note Enado Mini’s IP address and attach to the label
holder on the chassis for quick reference.
6. Once the Enado web UI appears, follow the link to the Enado Conguration Interface - or if you do not see a link, simply type
IPAddress/enado/edit into your browser navigation bar.

10
Technical support: [email protected] EMEA/ROW: [phone]
BASIC OPERATION
7. Use the Get Started Wizard & Editor User Manual, both located in the Help menu.
iii. Introduction to the Enado Interface
On the Enado system, user interfaces (UIs) for both control and conguration are accessed through compatible standard web
browsers. The UI that an end user sees to control the building is referred to as the ‘Control UI’ (or ‘Live UI’) in an Enado system.
The user interface that the installer or system designer uses to congure/design a system is the ‘Conguration UI’.
Both UIs are generated by the Enado controller.
There are dierent formats of Control UI for use on dierent sizes / types of control device. These include:
• The ‘Standard UI’, suitable for use on desktop computers, tablet computers, TVs, etc. with screen sizes greater than 5 inch/12.7cm.
This is designed for viewing in landscape orientation only.
• The ‘Compact UI’, suitable for use on smart phones, small browsing devices/media players, etc. with screens under 5 inch/12.7cm.
This is designed for viewing primarily in portrait format but can be viewed in landscape format, too.
Both ‘Control’ and the ‘Conguration’ UIs are designed to be operated using both a mouse and via a touch screen.
The Conguration Editor interface is designed for back-end and front end appearance to be replicated - so whatever the installer
creates/edits in the back-end will be reected in what the end user will see on the Control UI.
Both the Standard and Compact UIs use the same conguration data. The layout of the Standard UI can be freely designed using the
conguration editor. The layout of the Compact UI layout is automatically generated from the data used in the Standard UI conguration
with some Compact UI-specic conguration options. This allows quick and easy editing and creation of the dierent screen size
formats without editing each format individually.
For more detailed information about how to use the Conguration UI please select the ‘Editor User Manual’ from the ‘Help’ menu of the
Enado Conguration UI.
To access the Live UI enter the IP address of the Enado controller into a web browser. The system will automatically forward you to the
Live UI.
!Until a project is published from the configuration interface, no Live UI will be available. See section 9v. Publishing a
project.

11
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
BASIC OPERATION
iv. Enado Live UI Elements
A B C
D
E F
G
G G
G
G
H
I J
ARoom/Zone selector
BActivity/Device selector
CActivity Shortcuts
DVideo Preview Element – live preview of selected Zone/Activity
EFull Screen Video Preview – press for full screen video preview
FPause Video Preview - press to freeze frame video preview (no command sent to source device)
GButton Select group – all buttons in the UI are fully congurable so function, appearance and position are fully editable.
Buttons presented here are for reference only and used to highlight the concept and graphical elements of the UI.
HDate & Time display - calculated from the display device
IRoom/Zone Global controls - present in every activity page per room/zone
JSystem Settings - main access to system conguration and management
NOTE: See Enado Editor guide for full information on creating, conguring and managing the UI. Downloadable from the
Enado product page at wyrestorm.com
v. Enado Configuration UI Elements
A
B
C
D
A Top menu - access system conguration and management
B Activity/Device Settings
C Quick Insert Activity/Device buttons - fully congurable
D Add Room/Zone Global - adds new global button to send commands to all relevant screens per room/zone

12
Technical support: [email protected] EMEA/ROW: [phone]
ADVANCED OPERATION AND ADDITIONAL INFORMATION
vi. Previewing/Publishing a Project
Once created a project can be published from the Project menu by selecting “Preview/Publish”.
When the Preview/Publish window opens be sure copy the QR code to make conguring new control devices as simple as possible for
your customer. Then press publish.
vii. Saving links to the interface with different devices
PC, Mac & Linux web browser links to the Enado interface should be saved as standard bookmarks or favourites.
!Please note that simply typing Enado’s IP address into a browser will always load the last project that was published.
Enado can host multiple projects and once each projects Live UI has fully loaded in the browser it has a unique identifier
number at the end. Bookmarking this link will always load this project. Other projects can then be published but the link
will still take the user to the bookmarked project
From mobile devices, such as iOS, Android, Windows Phone & Blackberry devices, bookmarks should be saved to the UI from the
devices web browser, ensuring that the option of save to home screen is selected when asked.
The rst time the enado Live UI is loaded from iOS or Android, Enado will guide the user to bookmark on their home screen. From that
point on Enado will load as a web app.
Additional Information
Further information about Enado including guides and templates are available at wyrestorm.com.
Troubleshooting
Before performing any troubleshooting steps ensure that you have installed the most recent software version onto the Enado Mini
Controller and are using the most recent version of your Web Browser. WyreStorm highly recommend Chrome on Windows PC’s and
Safari on Mac OS X for configuration.
If you are unable to access the Enado Mini web interface try the following:
1. Ensure your PC is set to the same IP address range as the Enado Mini controller if you are unsure set your computer to receive an
IP address automatically or using DHCP. Try rebooting your router.
2. If you are seeing erratic behaviour from the UI try emptying your browser cache, disabling privacy modes or Ad-blocking software
and rebooting your PC. If problems persist try downloading another browser to ascertain if the problem is with your browser.

13
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
13
TROUBLESHOOTING
3. Try hard wiring you PC or laptop to the router. Intermittent WiFi connections will prolong the configuration process.
4. The default passwords for the Enado web interfaces are ‘password’ or ‘password123’.
If you are having trouble with your published project please try the following:
1. Use the View/Print Details option in the Project menu to ensure all of your configured buttons link to the correct activity Layouts.
2. Check the Default Port to which an Activity Layout is assigned to (as shown at the top/centre of each page) or check the port of
each individual command to ensure it is set correctly.
3. If you are unable to import graphics make sure they are PNG files for icons & JPEGs or PNGs for backgrounds. When importing
backgrounds ensure the filename has only standard characters. Try creating a new Theme.
4. If there are button groups not showing up on the mobile interface - In the Enado Editor click on the button group > Edit Group >
Ensure that the Compact UI Order is not set to 0.
Many control issues are caused by environmental factors and are unique to the installation. Therefore the best method of
troubleshooting is to trace the signal path and use appropriate test equipment at each stage to test cables and data integrity.
Here are some common issues that affect control data.
IR
1. IR is susceptible to interference from direct & indirect sunlight, artificial lighting (particularly, but not limited to) halogen, Plasma, LED
& LCD TVs. If any of these are present near the IR emitters or receivers in the system, it may result in poor IR transfer. Disconnect
IR feeds from other areas to ensure they are not passing interference that could be flooding the source.
2. The location of IR emitters is crucial to successful control. Check with the manufacturer for the accurate location of the IR receiver
on the device and ensure it is positioned correctly.
3. The integrity of IR data is only as good as the data that is entered into the Enado controller. Relearn codes that are causing issue
and test them thoroughly from the device creator.
4. If you are still unable to learn or send IR from the controller after checking these steps, please reboot the Enado controller.
RS232
1. The most common fault with RS232 data transfer is incorrect baud rate settings. Check with the devices manufacturer to ensure
the Enado controller has been configured with the correct settings on the correct output.
2. Different devices have different requirements for the RS232 cables they use and the cables supplied with the Enado controller may
not be appropriate for the selected device. Check the manufacturer’s specification to ensure the cable meets the requirements for
the device. The most common configuration of cable is null-modem or cross over as is supplied with Enado.
3. It is highly recommended that a terminal application such as Putty, Hercules, HyperTerminal or REALTerm is used to test control of
a device from a PC and to check the integrity of the data that is emitted from the controller.
4. If you are not able to control a device from the PC please consult the devices manufacturer, manual or if you are unable to view
RS232 commands from the controller with these apps, please reboot the Enado controller.
5. Many devices will require special settings in order to respond to RS232 control, which are often manually set on the product being
controlled such as sleep modes and energy efficiency settings. Please ensure such features are disabled.
6. Please consult the manufactures handbook of the device you wish to control to ensure it is correctly configured to receive RS232
control commands.
7. Please also note that many products cannot be brought out of standby by RS232 commands.
TCP/IP
1. Check if network devices are able to access the internet and network settings are properly configured. If internet access is not
possible, ensure that the device has correct settings in each address field.
2. TCP/IP issues are most commonly IP address related. Devices with DHCP assigned addresses can renew to a different address.
This may cause an IP address conflict if there are other devices with statically assigned addresses on the network. Central devices
should where possible have static addresses assigned or have static addresses assigned via their MAC address in the router.

14
Technical support: [email protected] EMEA/ROW: [phone]
FAQ, MAINTENANCE AND PRODUCT SERVICE
14
3. It is not uncommon for DHCP servers to crash and stop assigning new IP addresses after a DHCP lease expires. Resetting the
DHCP server (commonly the router) will ensure it is operating properly and reassign all DHCP enabled clients with new non-
conflicting addresses.
FAQ
Can I use a hard button remote with Enado?
The Enado controller cannot be controlled itself by IR, instead it is recommend to use the IR pass-through on the WyreStorm matrix to
integrate hard button remotes.
How do I make a smart phone or tablet only control Enado?
It is possible to configure iOS & Android devices to only control Enado and remove access to all other functionality through the use of
Kiosk modes and apps.
In iOS this functionality is built into the OS under Settings>General> Accessibility>Guided Access.
On Android searching the Play store for “Kiosk” will display various options of which SureLock is recommended.
How many zones & devices can be controlled by Enado?
The Enado Controller has a large selection of control outputs but this can be extended using the Enado IO Ethernet & WiFi extenders.
Any Enado system can have an unlimited number of zones (WyreStorm have tested up to 100) but by expanding the control outputs an
unlimited number of devices also be controlled.
How many Enado controllers can I use in an installation?
Although any number of controllers can be used in a single install if required, it is recommended to have a single central controller and
expand the I/O with IP extenders to prevent the user having several different interfaces on their device.
How can I expand the control outputs of the Enado controller?
The IR, RS232, Sensor & Relay Input & outputs can be extended using Enado or Global Cache I/O Ethernet or WiFi extenders.
How do I get video onto the network for display on Enado?
The Enado interfaces ability to display video requires an IP video source such as an Axis M70 series network video Encoder or IP CCTV
camera.
A guide to installing & configuring the video feedback within Enado can be found at wyrestorm.com
Maintenance
Clean this unit with a soft, dry cloth only. Never use alcohol, paint thinner or other harsh chemicals.
Product Service
Provided Service:
1. Damage requiring service: This unit should be serviced by a qualified service personnel if:
• The power supply or AC adaptor has been damaged.
• Objects or liquid have gotten into the unit.
• The unit has been exposed to rain.
• The unit does not operate normally or exhibits marked change in performance.
• The unit has been dropped or the cabinet damaged.
2. Servicing Personnel: Do not attempt to service the unit beyond that described in these operating instructions. Refer all other
servicing to authorised servicing personnel.
3. Replacement Parts: When parts need replacing, ensure parts approved by the manufacturer are used - either those specified by
the manufacturer or parts possessing the same characteristics as the original parts. Be aware - unauthorised substitutes may result in
fire, electric shock, or other hazards and will invalidate your warranty.

15
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
MAIL-IN-SERVICE, WARRANTY AND WARRANTY LIMITS & EXCLUSIONS
15
4. Safety Check: After repairs or service, ask the service personnel to perform safety checks to confirm the unit is in proper working
condition. When shipping the unit carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging.
Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where
you can be contacted.
Mail-in-service
When shipping the unit, carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging. Please
include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where you
can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of
purchase, indicating date and location of purchase as well as the price paid for the product. The customer will be charged for the repair
of any unit received unless such information is provided.
Warranty
Should you feel your product does not function adequately due to defects in materials or workmanship, we (referred to as “the
warrantor”) will, for the length of the period indicated below (starting from the original date of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All WyreStorm products are covered by a 3 year PARTS and LABOUR warranty. During this period there will be no charge for unit repair,
replacement of unit components or replacement of product if necessary.
The decision to repair or replace will be made by the warrantor. The purchaser must mail-in the product during the warranty period.
This limited warranty only covers the product purchased as new and is extended to the original purchaser only. It is non-transferable to
subsequent owners, even during the warranty period.
A purchase receipt or other proof of original purchase date is required for the limited warranty service.
Warranty Limits & Exclusions
This Limited Warranty only covers failures due to defects in materials or workmanship and does not cover normal wear
and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the
warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up
adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification, service
by anyone other than a manufacturer-approved service centre or factory authorised personnel, or damage attributable to acts of God.
There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for
incidental or consequential damage resulting from the use of this product or arising out of any breach of this warranty.
For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to
and from service location, loss of or damage to media, images, data or other recorded/stored.

16
Technical support: [email protected] EMEA/ROW: [phone]
Disclaimer
All images and information within this document are current and accurate as of date of creation.
WyreStorm Technologies has used reasonable care in preparing the information and images included on this document, but does not
warrant that such information is free of error.
Such images and information, however, are subject to amendment and update and WyreStorm reserves the right to make changes to
product hardware - such as specification, dimension and appearance, packaging and any accompanying documentation, including
images or information relating to them without prior written notice.
Images and descriptions of products, features, technology, software and other related information in this document are provided only
to illustrate installation and operation of the product. The user is fully responsible for the incorporation of these products, features,
technology and software in the application.
WyreStorm Technologies assumes no responsibility for any damage or losses incurred by the user/installer or third parties arising from
the use of these features, technology, software, or information.
WyreStorm Technologies assumes no liability for any damages incurred by the user resulting from errors in or omissions from the
information included herein.
Before ordering or using any WyreStorm Technologies products listed herein, please confirm the latest product information with your
authorised WyreStorm representative and please pay regular and careful attention to additional and different information to be disclosed
by WyreStorm Technologies such as that disclosed through our website.
If in doubt, check wyrestorm.com or contact your authorised WyreStorm sales partner.
Installation Notes
DISCLAIMER

17
US/CAN/MEX: [phone] Toll Free Technical Support: +1-844-280-WYRE (9973)
INSTALLATION NOTES

18
Technical support: [e-mail] EMEA/ROW: [phone]
wyrestorm.com
WyreStorm Oces
North America Oce: 23 Wood Road, Round Lake, NY 12151
Tel: [phone]
EMEA Oce: Unit 22, Ergo Business Park, Swindon, Wiltshire, SN3 3JW, UK
Tel: [phone]
WyreStorm Technical Support
US: +1 844-280-WYRE (9973)
UK:- [phone]
Email: [email protected]
WyreStorm Technologies reserve the right to change physical appearance or technical specication of this product at any time.
Visit wyrestorm.com for the latest information on products..
151112