Wyse Wyse V90L User manual

WSI 1.3.6 – Quick Start Guide
A Technote by
Customer Support
March 2009

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TABLE OF CONTENTS
Summary.........................................................................................................................3
Audience.........................................................................................................................3
Affected Products............................................................................................................3
Requirements/Issues.......................................................................................................3
Procedure/Solution..........................................................................................................4
Wyse Simple Imager Installation on a Windows 2003 server..........................................4
WSI installation on a Windows XP Professional Machine...............................................7
Wyse Simple Imager Usage..........................................................................................10
Troubleshooting ............................................................................................................13
The thin client gives an “ARP Timeout” error when attempting to image it.............13
Getting “Incompatible Firmware” messages...........................................................13
The image was sent to the thin client but the device boots normally......................13
A DHCP server is not installed on my XP machine. Where can I get one?............13
Getting “Illegal TFTP operation” error messages on the thin client........................13
When attempting to image I get a message “Boot file not found”...........................13
Getting “File not found” error messages.................................................................14
Not getting an IP Address......................................................................................14
Getting the following Error: “Failure: Firmware is not compatible”..........................14
After re-imaging, the Thin Client reboots and starts the process again, and
becomes and endless loop. ...................................................................................14
Getting an error “PXE-E78” on the thin client and cannot re-image.......................15
When re-imaging a device, the thin client reboots as normal.................................15
I have a Viance Desktop device, what model should I pick?..................................15
I have one of the new R series devices, what model should I select?....................15
I have one of the larger laptops devices, what model should I select?...................15
I followed the instructions and I still can’t image the thin client. .............................15

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SUMMARY
This is a Quick Start Guide to help you install and run the Wyse Simple Imager version
1.3.6
AUDIENCE
Customers, 1st Level Support, and Systems Engineering Group
AFFECTED PRODUCTS
Wyse Simple Imager V1.3.6
REQUIREMENTS/ISSUES
Execution of this application requires
•A Windows 2000 server SP4 or Windows 2003 SP1 server (If you wish to use
Windows XP Pro SP2, see important notes below), IN AN ISOLATED NETWORK.
•IT CANNOT BE INSTALLED ON THE SAME SERVER WITH WYSE DEVICE
MANAGER.
•The WSI server and Thin Client MUST BE CONNECTED
TO EACH OTHER BEFORE INSTALLING THE
SOFTWARE. Failure to connect the devices before
installation will result in a loopback network condition and a
subsequent inability to re-image your thin clients.
•DHCP, IIS with FTP Services installed and running
•Single network adapter supported. If you have two adapters, you must disable one
•All software firewalls and Antivirus services stopped
•A simple hub, unmanaged (inexpensive) switch or a crossover cable
•Wyse Simple Imager software V1.3.6
•An image file for the device requiring the image
IMPORTANT for Windows XP Pro SP2 Users:
1. You will need to provide a working DHCP server. Windows XP Pro does not
include one.
2. When installing and using WSI, ensure to run it on an isolated network.
3. See Page 7 for installation instructions on Windows XP Pro.
NOTE: If a previous version of WSI exists, you must remove it before installing this
version.

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PROCEDURE/SOLUTION
WYSE SIMPLE IMAGER INSTALLATION ON A WINDOWS 2003 SERVER
1. Verify that IIS, FTP services are installed and running. (Refer to Microsoft
documentation for details)
2. Setup FTP. Browse to “Settings\Control Panel\Administrative Tools\Internet
Information Services (IIS) Manager” and launch the applet.
From the IIS Manager screen (Figure 1), select the “Default FTP Site” on the right
pane, then “Right Click” and select “Properties”.
NOTE: If you cannot find this option, verify that FTP services are installed.
Figure 1 - Windows 2003 Server IIS Manager - FTP Site Select
3. Select the “Home Directory” Tab (Figure 2). Verify that the “Read, Write, Log visits”
privileges are set, and the MS-DOS® option is selected.
Figure 2 - Check FTP Configuration – Windows 2003 Server

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4. Verify DHCP. Before installing WSI, make sure that DHCP is running. You can do
this by connecting a device to the server’s hub, unmanaged switch or crossover
cable and verify that you get an IP address. If this is not the case, correct the
problem first. IF DHCP IS NOT RUNNING, DO NOT INSTALL WSI.
5. Install Wyse Simple Imager.
Double-click on the WSISetup.exe file and follow the installation prompts. Use the
“default” installation parameters. Verify that the installation path is the same as
the Default path of the IIS FTP root path (see Figure 2).
Figure 3 - FTPRoot Install Path
6. After WSI Setup is complete, a Wyse Simple Imager shortcut will be created on the
desktop from which the application can be run.
Figure 4 - WSI Icon
7. Setup TFTPD. From “Start”, go to “Run” and browse
C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.

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8. Enter the following information in the TFTPD32 settings screen
oSecurity = None
oServer Configuration
Timeout = 3
MAX Retransmit = 40000
TFTP Port = 69
oBase Directory
C:\InetPub\FTProot\Rapport\Tools\sa
oAdvanced TFTP Options
Option Negotiation = Enabled
Show Progress bar = Enabled
Activate Tftpd32 on this interface =
Enabled
Figure 5 - TFTPD32 Settings

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WSI INSTALLATION ON A WINDOWS XP PROFESSIONAL MACHINE
Follow these three steps:
1. CONNECT:
Connect your Windows XP Professional machine and the device(s)
you need to re-image via a simple hub, unmanaged switch or a
crossover cable. Verify that the Thin Client has power, a monitor,
keyboard and mouse attached, but it’s NOT powered-on. During the WSI
installation, a Proxy server is installed. If the devices are not connected, a
loopback network connection is created and you will not be able to image
your devices.
Note: Disable all software firewalls and antivirus.
2. INSTALL:
Install the required software components IIS, FTP, DHCP and WSI.
Note: For this example we are using DHCP turbo. This program is not
supplied nor supported by Wyse.
3. CONFIGURE:
Configure TCP/IP properties, TFTPD, DHCP turbo and FTP in that order.
TCP/IP properties (See Figure 6)
Set the TCP/IP properties for the alternate configuration as follows:
IP address: 10.1.1.12
Subnet mask: 255.255.255.0
Default gateway: 10.1.1.254
Figure 6 - Alternate Configuration Settings.

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TFTPD (Figure 7)
i. Setup TFTPD. From “Start”, go to run and browse
C:\inetpub\ftproot\rapport\tools\sa\util and run the file TFTPD32.exe.
ii. Enter the following information in the TFTPD32 settings screen (Figure 7)
•Security = None
•Server Configuration
oTimeout = 3
oMAX Retransmit = 40000
oTFTP Port = 69
•Base Directory
oC:\InetPub\FTProot\Rapport\Tools\sa
•Advanced TFTP Options
oOption Negotiation = Enabled
oShow Progress bar = Enabled
oActivate Tftpd32 on this interface = Enable
iii. Click “OK” and close the window.
Figure 7 - TFTDP Settings
Figure 8 - DHCP Turbo settings
DHCP Turbo (Figure 8)
DHCP Scope need not be set, but here are the recommended parameters:
Scope Information:
Start Address: 10.1.1.13
End Address: 10.1.1.20
Mask: 255.255.255.0
Lease: 6 Hours or less

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FTP
Browse to Control Panel\Administrative Tools\Internet Information Server Default FTP
Site then “Right Click” select “Properties” then select the “Home Directory” Tab. Verify
that the “Read, Write, Log visits” privileges are set, and the MS-DOS® option is selected.
Figure 9 - Default FTP Properties
Press “Apply” and “OK”
Verify that all software firewalls and antivirus are disabled.
Restart DHCP Turbo before you start WSI.
Where to get DHCP Turbo: http://www.tucows.com

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WYSE SIMPLE IMAGER USAGE
1. Connect the client (to be imaged) to the Wyse Simple Imager machine, through a
hub, unmanaged switch or cross-over cable.
2. Launch Wyse Simple Imager
3. Select the appropriate Product you wish to image from the Product list.
4. Click on the “Add” button Figure 5
Figure 10 - Select Product and Firmware Figure 11 - Completed WSI Add Image page
Note: A recent change in manufacturing to make our devices ROHS compliant, required us to
use different hardware components and make changes to the software to accommodate and
recognize these components. To address this issue and to prevent any damage to the hardware
with Wyse Simple Imager, new "Product Numbers" where added.
To avoid an “Incompatible Firmware” message or an “Imaging and re-booting” loop,
check the part number of your thin client, and use the following table to cross reference
your thin client model to the equivalent model to select under WSI 1.3.6 when "Adding"
or “Submitting” the new firmware into WSI. This is only for the Sx0 and Vx0 series.
Part Number WSI Model Part Number WSI Model
902110 S12 902138 V92
902113 S32 902139 V32
902114 S52 902140 V52
902115 S92 902141 V92
902122 V32 902142 V32
902123 V52 902143 V52
902124 V92 902144 V92
902132 V12 902146 V32
902134 V32 902147 V52
902135 V52 902148 V92
902136 V92