X-Tensions Universal Adapter 2.0 User manual

1
Xtension Recorder
Universal Adapter 2.0
Reference
Guide
Downloads Available at www.usbcallrecord.com
UK Office: [phone]
US Office: +1 949.587.1226
This guide is Copyright © Intelligent Recording LTD 2008

2
Introduction
Thank you for choosing the Xtension Recorder. Your Universal
Adapter 2.0 is a USB device that taps across your telephone line or
the handset jack of your telephone allowing digital recording of your
telephone conversations onto your PC. Using the Desktop software
(included), you can create a file for each call and save this to the
local PC or to a network location.
This guide is designed to help you quickly and easily install your
Xtension Recorder Universal Adapter 2.0 device and its supporting
software. We have also included a summary of the features and
functions available on the Xtension Recorder Desktop software.
CAUTION!
The use of monitoring, recording, or listening devices to eavesdrop,
monitor, retrieve, or record telephone conversation or other sound
activities, whether or not contemporaneous with transmission, may
be illegal in certain circumstances under federal or state laws. Legal
advice should be sought prior to implementing any practice that
monitors or records any telephone conversation.
PC Compatibility
The Xtension Recorder hardware supports Microsoft
operating systems, which support USB devices such as
Windows 98SE, and ME (using Desktop Software
version 2.4 and below) and Windows 2000 &
Windows XP (using version 2 or version 3.x Desktop.
Note: Windows 95, NT and Macintosh operating systems
are not su
pp
orted.
onnection
Connector Name Description
Do not connect the Universal Adapter to your
computer yet. Please follow the software installation
instructions on page 10 of this guide.

3
Introduction
CAUTION!
The use of monitoring, recording, or listening devices to eavesdrop,
monitor, retrieve, or record telephone conversation or other sound
activities, whether or not contemporaneous with transmission, may
be illegal in certain circumstances under federal or state laws. Legal
advice should be sought prior to implementing any practice that
monitors or records any telephone conversation.
PC Compatibility
C
onnection
s
The Universal Adapter has seven connections as described below:
Connector Name Description
Handset Telephone handset in/out Connects to telephone handset
(two sockets) (curly cord) in ‘Handset Only
Connection’ or ‘Mixed
Connection’.
A & B Line connections Connects to telephone line cable
(pins 3 & 4) using pins 3 & 4 – only used on
analogue telephones.
C & D Line connections Connects to telephone line cable
(pins 2 & 5) using pins 2 & 5 -– only used on
analogue telephones.
USB USB Connection to computer Socket to connect the USB lead
between the Universal Adapter
and your computer.
Do not connect the Universal Adapter to your
computer yet. Please follow the software installation
instructions on page 10 of this guide.

4
Installing the Universal Adapter
Choosing the Connection
The Universal Adapter supports three types of connection to deliver
the best performance according to the type of telephone you want
to connect:
xLine Only Connection
– records your conversations from the
telephone line.
xHandset Only Connectio
n– records your conversations from the
telephone handset cord.
xMixed (Line and Handset) Connection
– connects to the telephone
line for ‘off hook’ detection and Dialed Digit Detection, and
connects to your telephone handset cord to record the
telephone conversation.
It is important that you understand the benefits of the various
connection methods to make the correct selection.
Digital or Analogue Compatibility
If you have a Digital PBX telephone, you must use Handset Only
Connection. The features available in Line Only or Mixed
Connections are not available because these require connection to
an analogue telephone line. Digital PBX systems use digital signals
for Caller ID and Dialed Digits. If you need to log Caller ID and
Dialed Digits on a Digital PBX telephone, we offer a series of digital
recorders available. Please visit
www.USBCallRecord.com for
details.
If you have an analogue telephone, you can choose Line Only or
Mixed Connection to suit your application.
Connection method feature availability
Feature Line Only
1 Handset Only Mixed
2
Off hook detect
Dialed digit detection
Record other extensions
Separate local and
remote level adjustment
Advice on Selecting the Correct Connection forYourTelephone
Line Only Connection
and
or

5
Installing the Universal Adapter
Choosing the Connection
xLine Only Connection
xHandset Only Connectio
xMixed (Line and Handset) Connection
Digital or Analogue Compatibility
Connection method feature availability
Feature Line Only
1 Handset Only Mixed
2
Off hook detect
x x
9
Dialed digit detection
9x 9
Record other extensions
9x x
Separate local and
remote level adjustment
x
9 9
1. Line Only Connection allows recording of parallel-connected telephones. Start
and end recording is detected by VoiceTrigger.
Off Hook Detect is not used because it is necessary to use the audio
signal from any parallel-connected telephone on the line to start and stop the
recording.
2. Mixed Connection is generally the best option if you have an analogue telephone
and do not want to record parallel-connected telephones.
Advice on Selecting the Correct Connection forYourTelephone
Line Only Connection
Select Line Only Connection if:
xYou have an analogue phone (Line Only Connection will not work
for digital PBX telephones)
and
xYou want to record parallel connected extensions (other
extensions on the same line such as other phones on your home
line)
or
xYou do not have a modular connector on your telephone handset
cord.

6
If you want to record parallel-connected telephones, you will need
to select
Voice Trigger
for detecting the start and end of
your telephone calls.
The main disadvantage of using Line Only Connection is that local
and remote speech levels are mixed; however, your recorder has
Automatic Gain control to equalize the levels.
Handset Only Connection
Select Handset Only Connection if you have a digital PBX telephone
(a phone that is designed for use on a specific telephone system).
Off Hook Detect , Caller ID a n d Dialed Digit Detection
will not be
available from your telephone (these require connection to an
analogue telephone line).
Mixed Connection
Select Mixed Connection if:
xYou have an analogue phone (Mixed Connection will not work
for digital PBX telephones)
and
xYou
do not
want to record parallel-connected extensions (other
extensions on the same line such as other phones on your home
line).
Mixed Connection provides the ‘best of both worlds’ available for
analogue telephones. Mixed Connection uses
Off Hook
Detect
to identify the start and end of calls and enables
Dialed Digit Detection
. The handset connection allows
independent setting of local and remote speech levels.
Line Only Connectio
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
page 10 of this guide.
Tele hone line
USB
! Don’t connect yet!
Universal Adapter 2.0
AC
BD
USB
Line Onl Connection

7
Voice Trigger
Handset Only Connection
Off Hook Detect , Caller ID and Dialed Digit Detection
Mixed Connection
and
do not
Off Hook
Detect
Dialed Digit Detection
Line Only Connectio
n
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
page 10 of this guide.
In Line Only Connection, connect your telephone line to the
Universal Adapter through connectors A & B or C & D. As a general
rule, try line connections A & B first; if this does not appear to work,
try connections C & D (see below).
Tele
p
hone line
USB
! Don’t connect yet!
Recording from parallel phones
using
Voice Trigger .
Universal Adapter 2.0
Connections:
A
(or
C
): telephone line
B
(or
D
): phone input (use
supplied cable).
USB
: to PC (use supplied cable).
Line Onl
y
Connection

8
To set up a line connection to the Universal Adapter:
1. Remove your telephone line connection from the base of
your telephone.
2. Plug the line connection into socket ‘A’ (you may need to
change to socket ‘C’ depending upon how your line cord is
wired).
3. Plug the line cord provided into socket ‘B’ and the other end
into the telephone (you may need to change to socket ‘D’
depending upon how your line cord is wired).
4. Proceed to page 10 (
Installing the Software
).
Line Connections A&B or C&D?
Analogue single line telephones sometimes use different
connections within the cables for the telephone lines. For this
reason, the Universal Adapter has two pairs of analogue telephone
line connections: A & B and C & D.
Most single line telephones use pins 3 & 4 (the centre pins) for the
line connections. Use connectors A & B in this configuration. Some
single line telephones in the UK and other related territories use
pins 2 & 5 for the line connections. Use connections C & D in this
configuration.
You will be able to test if you need to change to
connectors C&D after you have installed the software.
Handset Onl Connectio
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
page 10 of this guide.
Telephone line
Handset connections
USB
! Don’t connect yet!
Universal Adapter 2.0
Handset
USB
Handset Only Connection

9
Installing the Software
Line Connections A&B or C&D?
You will be able to test if you need to change to
connectors C&D after you have installed the software.
Handset Onl
y
Connectio
n
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
page 10 of this guide.
For Handset Only operation, connect your telephone handset (the
curly cord) to the Universal Adapter using the 2 sockets marked
‘Handset’.
Telephone line
Handset connections
USB
! Don’t connect yet!
Universal Adapter 2.0
Connections:
Handset
ports: (1) to handset; (2)
to handset socket on base of
telephone (use-supplied cable).
USB
: to PC (use supplied cable)
Handset Only Connection
To set up a handset connection to the Universal Adapter:
1. Remove the handset modular connector from your telephone
base.
2. Plug the provided handset line cord into the telephone base.
3. Plug the removed handset connector into one of the handset
sockets of the device (it doesn’t matter which one you use).
4. Connect the other end of the line cord into the second
handset socket of the Universal Adapter.

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Mixe
d
Connectio
n
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
the next page.
Connect your telephone line to connectors A & B or C & D (see page
7) and the telephone handset (curly cord) through the 2 sockets
marked ‘Handset’.
See the instructions for both Line Only and Handset Only
Connections on the preceding pages.
Telephone line
Han
d
set connections
USB
!Do not connect
yet!
Universal Adapter 2.0
Connections:
A
(or
C
): telephone line
B
(or
D
): phone input (use
supplied cable).
Handse
t ports: (1) to handset;
(2) to handset socket on base
of telephone (use supplied
cable).
USB
: to PC (use supplied
cable).
Installing the Software
Register your product at www.USBCallRecord.com/register for
free support and to receive information on the latest upgrades!
Check the Software Version
3.
Run Setup

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Mixe Connectio
Note: Do not connect the Universal Adapter to your
computer yet. Please follow the software installation instructions on
the next page.
Telephone line
Han set connections
! Do not connect
yet!
Universal Adapter 2.0
AC
BD
Handse
USB
Installing the Software
Register your product at www.USBCallRecord.com/register for
free support and to receive information on the latest upgrades!
Check the Software Version
Before you install the software on the CD, check that you have the
latest version by visiting
www.USBCallRecord.com :
1. Click Support and Downloads.
2. C l i c k
Software and Upgrades .
3. Click
Enter your Info .
4. Click
Submit .
5. Click on
Universal Adapter 2.0 (be sure to select version 2.0).
If the listed version number is greater than that shown on your CD:
1. Download the software onto your PC making a note of the
destination folder on your PC.
3.
Extract the installation files to a folder.
Run Setup
1. Locate the Setup.exe file. This will be on the CD or,
if you have downloaded a later version of the
software, in the folder you used to extract the
installation files.

12
2. Double-click on the icon or setup to begin the
installation.
3. Follow the on-screen prompts to complete the installation
procedure (it may vary according to your operation system).
You will need to:
xAccept the License Agreement.
xChoose the destination folder where the Program will be
located.
xSpecify the location where your recorded calls will be
stored (by default the program creates a My Calls folder
in My Documents.( Note: this location can be changed at
any time after installation).
4. When the software installation is complete, click on the
Finish
button. The Install Shield Wizard will
remain on your PC’s desktop throughout the rest of the
procedure.
6. The installation of the USB drivers starts automatically.
Connect the supplied USB cable to the Universal Adapter and
then insert the other end into a vacant USB port on your
computer.

13
Finish
6. Click on the OK button. The USB drivers will now be installed.
Please be patient as this may take a few minutes (see image
below).
8. If you receive a warning that the hardware has not passed
‘Windows Logo Testing’ (see below) please click
Continue
Anyway
.
Windows Logo Testing
Microsoft introduced the “ Designed for Microsoft Windows XP ” Logo
program to ensure that products are compatible with Windows XP. This
software is thoroughlytested internally and is 100% compatible with
Windows XP.

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8. Click on the
Close
button to finish the install process.
10. The
Recorder Setup
program is displayed.
The next section describes how to use
Recorder Setup
to
optimize your system.

15
Close
Recorder Setup
Recorder Setup
Recorder Setup
Telephone line and handset levels
vary, so we have included the
Recorder Setup Wizard
to help you
optimize recorded voice levels and
specify how the software starts and
stops recordings.
Recorder Setup starts automatically after software
installation. You can change settings at any time by
selecting the
Setup Wizard
icon from your desktop or
the Comvurgent program group in the Start menu.
There are eight steps in the procedure:
1. Identifying the connection method: Line Only, Handset Only
or Mixed.
2. Choosing a method for starting and stopping recordings.
3. Carrying out an Off Hook test (if selected in step 2)
4. Adjusting audio levels.
5. Adjusting Voice Trigger options (if selected in step 2).
6. Checking dialled digits detection (Line Only and Mixed
connections only).
7. Saving the new settings.
8. Starting and configuring XtRecorder with a test call.
Click on the
Next button to get started. At any time, you can click
on the
Back button to return to previous pages and modify settings
you have already chosen. No settings are applied until you have

16
completed the Wizard by clicking on the
Finish
button on the last
page.
If you chose to close the Wizard by clicking on the
Cancel
button, any
changes you have made are discarded and the Universal Adapter will
continue to operate under its original configuration.
1. Connectio
n
On the Connection page, identif
y
the method you have selected to
connect the Universal Adapter to
your phone:
xHandset Only Connected
xLine Only Connected
xHandset and Line Connected
(mixed)
Click on the
Next
button to continue.
2. Recording Start Stop Method
On this page, you can select the
method you want to use to start and
end recordings. The Wizard picks
the option best suited to your
connection method and you are
recommended to accept this.
x Use Line Current
(Off Hook) Detect
– not available with Handset Only Connection.
x Enable Voice Trigger
xIf you select this option, continue to step 4. You will set up Voice
Trigger options in step 5.

17
Finish
Cancel
1. Connectio
Next
2. Recording Start Stop Method
x Use Line Current
(Off Hook) Detect
x Enable Voice Trigger
Take the telephone
handset off-hook. The
image should change to show a phone off-hook.
If it does not work, check that you have connected the Universal
Adapter correctly. You may need to change the line connections
from A&B to C&D (see page 7).
9. Audio Levels
This page allows you to optimize
voice levels using the slide controls.
1. Take your telephone off hook
and make a call.
All connection methods:
2. As you speak, adjust the Mic Volume slider to ensure the
level is in the green section of the meter.
Handset only and mixed connections: As the remote speaker
talks, adjust the Earpiece/Line Volume slider to ensure the
level is in the green section of the meter.
3. Put the phone back on-hook.
3. Off- Hook Test
If you selected
Use Line Current
(Off Hook Detect)
in step 2, this
page prompts you to test the off-
hook detection.

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5
.Voice Trigger Levels
If you selected
U s e Li n e
Cu r r e n t (O f f - H o o k ) De t e c t
in
step 2 (see page 15), continue to
step 6.
Voice triggered recording commences
when the line signal exceeds the Start
Threshold, for example, when the ‘Off
Recording stops when the line signal falls below the Idle Threshold
and remains below this value for a set period – the Idle Timeout.
Two further
Voice Trigger
options determine whether XtRecorder
monitors the signal from the mouthpiece and/or earpiece.
•Voice Trigger OnMouth - Select or mute Voice Trigger from
the Mouth input. Turn off if you have a ‘Live Microphone’
(telephone microphone is on when phone is on hook).
•Voice Trigger OnEarpiece/Tel Line - Select or mute Voice
Trigger
from the earpiece/line input. Use to record from
parallel telephones.
Recording Starts –
signal exceeds Start
Recording Ends –
signal falls below Idle
Threshold for period
in excess of Idle
Idle Timeout
Start
I
dl
e
Start Threshold
Idle Threshold
Idle Timeout Period
Note.

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The default Voice Trigger settings should suit most applications.
The following procedure explains how you can check that the
settings are suitable for your system:
1. Check the
Start Threshold
.
Take the handset off-hook, and check that the Start
Threshold is triggered (START DETECTED is displayed). If
your telephone has a live microphone and hence higher
noise levels, you may need to set a higher value to avoid
‘false starts’. See also
Voice Trigger on Mouth , below.
2. Test the
Idle Threshold
.
With the phone on-hook, ensure that the Idle Threshold level
is above the levels in the ‘Peak Level’ boxes (IDLE DETECTED
is displayed).
If you have a noisy line or telephone, you may need a higher
value (>250). If the value is too low it may merge calls; too
high and it may slice calls into several recordings if the
conversation has silence pauses.
3. Set the
Idle Timeout Period
.
Extend this time beyond the default of 8 seconds if your calls
tend to have long pauses.
Note.
If you finish one call and start another within the Idle
Timeout period, XtRecorder will merge the two calls into a
single recording.

20
4. By default, Voice Trigger detection operates on both the
mouth and earpiece/telephone line signals. You may want to
change these settings:
xDisable
Voice Trigger on Mouth
if your telephone/
headsets remain in an off-hook state with a live local
microphone, even when the phone is on-hook. The
software then monitors the remote end for the start
trigger (note this only applies to handset connectivity).
xVoice Trigger on Earpiece/Tel Line
- Select this option if
you want to record from other telephones connected on
the same line.
Click on the
Next
button to continue.
6. Dialed Digits Check
If you are using a Line Only or a Mixed
connection type, then the Universal
Adapter can detect the digits that you
type when making a call. If you want to
use this feature, ensure that the
Dialed
Digit Detection
option is selected.
You should not normally need to alter the settings on this page for
Normal operation.
Digit Detect Time
Note.
Dialed Digit Detection
Next
7. Recorder Setup Complete
Back
Finish
Cancel