Xblue Networks X-50 User manual

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X-50
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QuickInstallationGuide

QuickInstallationGuide
X-50
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2
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RevisionTable
Revision DescriptionofChangesDateReleased
PreliminaryThismanualsupersedesallpreviouslyreleasedmanuals8/2011
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PartNumbers
PartNumbersDescription
47‐9001X-50 VoiceoverIPTelephoneSystem
47‐9002X-2020 SIPTelephone
47‐900324ButtonSidecarConsole
47‐90048PortNetworkSwitch
47‐9005UniversalWirelessX-50 TelephoneAdapter
Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or
photographically, is strictly prohibited.
© Copyright 2011 by XBLUE Network, LLC. All rights reserved.
The information contained in this document is subject to change without notice and should not be construed as a commitment by
XBLUE Networks, LLC; XBLUE Networks, reserves the right, without notice, to make changes to equipment design as advances in
engineering and manufacturing methods warrant.
Any and all toll charges are the sole responsibility of the user of the installed equipment; XBLUE offers no warranty or will assume
any responsibility for any toll charges. 
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Trademarks: XBLUE, XBLUE Networks, X-50, X50, X2020, X-2020 are trademarks of XBLUE Networks, LLC. All trademarks are the
property of their respective owners.
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QuickInstallationGuide
X-50
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3
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Contents
RevisionTable...............................................................................................................................................2
PartNumbers................................................................................................................................................2
Contents........................................................................................................................................................3
GettingStarted..............................................................................................................................................5
GETTINGTOKNOWYOURX-50......................................................................................................................................6
TheFront...............................................................................................................................................6
TheBack................................................................................................................................................7
MOUNTINGTHEX50SYSTEM.........................................................................................................................................8
USINGTHEX-50GATEWAY...........................................................................................................................................9
CONNECTIONS...............................................................................................................................................................9
Connecting–StandardTelephoneLines............................................................................................10
Connection1–TelephoneSystemOnly.............................................................................................11
Connection2–Internet......................................................................................................................12
Connection3–InternetwithVoiceNetwork.....................................................................................13
InstallationandProgramming....................................................................................................................14
GETTINGCONNECTEDTOTHEX‐50.................................................................................................................................14
InstallationWizard......................................................................................................................................15
WIZARDSETUP–MAINPAGE........................................................................................................................................15
SETUPWIZARDMAINSCREEN........................................................................................................................................16
WANSETTINGS...........................................................................................................................................................16
LANSETTINGS.............................................................................................................................................................17
WIRELESSBASIC...........................................................................................................................................................17
INTERNETTIME............................................................................................................................................................18
NUMBERINGPLAN.......................................................................................................................................................19
IPTRUNK...................................................................................................................................................................20
TRUNKDID.................................................................................................................................................................21
CALLROUTINGTABLE...................................................................................................................................................22
DEVICEINFOSUMMARYPAGE........................................................................................................................................23
X-2020SPEAKERPHONE...........................................................................................................................................24
SIDECAR.....................................................................................................................................................................26
X-2020TelephoneEndpointConnections......................................................................................27
XBLUEUniversalWirelessX-50Adapter..................................................................................................28

QuickInstallationGuide
X-50
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4
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CONNECTINGTHEWIRELESSADAPTER..............................................................................................................................28
CommonProgrammingQuestions..............................................................................................................29
CANIUSE2DIGITEXTENSIONS?......................................................................................................................................29
HOWDOIKNOWWHATEXTENSIONNUMBERISWHERE?.....................................................................................................29
HOWDOISTOPPHONESFROMRINGING?.........................................................................................................................30
CANIPROGRAMTHESYSTEMTORINGDIRECTLYTOTHEAUTOATTENDANT?...........................................................................31
CANIPROGRAMTELEPHONELINESTOANSWERWITHDIFFERENTGREETINGS?..........................................................................32
DOESTHEX‐50HAVESINGLEDIGITDIALING?...................................................................................................................33
CANISENDALLCALLSTOTHESAMEVOICEMAILBOX?..........................................................................................................35
CANTHEONEPHONESHOWMULTIPLEVIRTUAL(PHANTOM)MAILBOXES?..............................................................................36
CANIFORWARDMYPHONETOMYCELLPHONE?................................................................................................................36
WHATISTHEDIFFERENCEBETWEENAUTORECEPTIONIST(ATTENDANT)ANDVOICEMAIL?.........................................................37
GlossaryofTerms........................................................................................................................................38
Index............................................................................................................................................................42
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QuickInstallationGuide
X-50

5

GettingStarted
TheX-50providesyouwithafullfeaturedwiredandwirelessrouteraswellasaSessionInitiated
Protocol(SIP)VoiceoverInternetProtocol(VoIP)TelephoneGateway,whichallowsyoutorunboth
yourdataandvoicetrafficoverthesameLocalAreaNetwork(LAN).TheX-50VoIPTelephonesystem
canconnecttoanexistingnetwork,generallywithoutreplacinganycomponents,oritcanbeusedto
createanewnetwork.
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TheX-50VoIPTelephoneSystemcanisspecificallydesigntosupportupto24SIPTelephones,butis
fullyintegratedwiththeXBLUEX-2020SIPTelephones.OncetheX-50isonyournetwork,eachX-
2020telephonewillautomaticallyconnectandbecomeoperational.Thisincludesoff‐sitetelephones
forremoteworkers.
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Itdoesnottakealotofnetworkingknowledgetoconnect,programoroperatetheX-50VoIP
TelephoneSystemortheX-2020telephones.
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QuickInstallationGuide
X-50
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6
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Gettingtoknowyour X-50 
TheFront
TheLED’sonthefrontoftheX-50systemshowswhenaportisactiveorinactive.WhentheWANand
LANportsarelitblue,thentheyareconnectedandactive,whentheyarelitred,theyarenotconnected
tothenetwork.WhentheLED’s,abovethelabel“Line”,arelitsolid,itmeansthatthePSTNlineis
active.WhentheseLED’sarenotlititmeansthatthelineisidle.
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ThistableshowsthecolorandstatusofeachLEDonthefrontoftheX‐50.
LEDColorEvent
Power BlueLitsolidwhenpoweredup
Flasheswhenbooting
WirelessBlueLitwhenaccessed
Tel(SLT/FAX)BlueLitwhenbusy
PSTNTelephoneLineBlueLitwhenbusy
LANREDNotlitduringthebootunlessit
isconnectedtoaLANDevice
Flasheswhenitisaccessed
WANREDLitsolidwhenitisnotconnected
orwhenbooting
Flasheswhenitisaccessed
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QuickInstallationGuide
X-50
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7
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TheBack
ThebackoftheX-50VoIPTelephoneSystemiswhereyouwillplugintheWAN,LAN,Telephonelines,
Analog/FAX,USBdevicesaswellasthepower.
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PortConnectionType Purpose
WANRJ45Connectinternal/externaldevices(10/100/1000)
LANRJ45ConnectInternal(only)devices(10/100)
LINERJ11/RJ14StandardTelephonelines
TELRJ11/RJ14AnalogTelephoneorFAXMachine
USBUSBPrinterServer
12V….1.5ACenterPostPowersupplyinput
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(PSTN)TelephoneLines SLT/FAXUSBPowerInputWANLAN

QuickInstallationGuide
X-50
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8
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Mountingthe X50 System
The X50VoIPTelephonesystemcanbeplacedonatablehorizontallyorstandingupusingthesupplied
mountingplateoritcanbemountedonawall.
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Notes:
1. WhenwallmountingtheX-50systembesurethatitishighenoughtoensureagoodwireless
broadcastsignal.
2. DonotmountorplacetheX-50systemanywherenearwater,waterpipes,boilers,furnacesor
otherdevicesthatcouldleakwater.
3. Thesystemisdesignedtooperateinanairconditionedenvironmentwithproperventilation,
havinganoptimumtemperaturerangefrom40°to95°degreesFahrenheitandarelative
humidityrangeof20to80percent.
4. Theuseofanuninterruptedpowersupply(UPS)systemwillensurethattheX‐50system
continuestooperateduringapoweroutage.ThiswillalsorequireaPoweroverEthernet(PoE)
switchtoensurethatallSIPtelephoneendpointsremainpoweredup.
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QuickInstallationGuide
X-50
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9
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Usingthe X-50 Gateway
TheX-50Gatewaycanbeusedasaregulartelephonesystemmakingiteasytoinstallandoperate.
ConnectthesystemtotheInternettoactivateafewfeaturessuchasaXBLUEVoIPTelephoneLinesor
emaildeliveryofavoicemailmessage;generally,withoutchangingyourcurrentnetworkconfiguration.
IncreasethebandwidthfromyourISPtosupportmultipleoff‐sitelocationssuchashomeofficeor
remoteworkerandwhenconnectingmultiplesystemsavoicenetwork.
Connections
TheX-50systemcombinestheeaseofusingPlainOldTelephoneService(POTS)formthePublicSwitch
TelephoneNetwork(PSTN)withtheconvenienceofVoiceoverInternetProtocol(VoIP)addressing.The
X-50canaccommodateuptosixPOTStelephonelines,andtwenty‐four(24)X-2020SIPtelephones
andoneanalogtelephonesuchasaFAXmachine.ItdoesnotrequireaconnectiontotheInternet.
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QuickInstallationGuide
X-50
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10
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Connecting–StandardTelephoneLines
SomeX-50VoIPTelephoneSystemscomewithaspecialwiringharnessandaquantityoftelephone
linespliceconnectors,whichcanbeusedwhenconnectingtheTelephoneLinestotheX-50.
Usingthetelephonelinespliceconnectors,youcansplicetogetheryourtelephonelineswiththewiring
harnessandtheninserttheRJ11endsintotheportmarked“Line”ontheX-50.
Telephonelinesgenerallyfollowingaspecificcolorscheme.Onceyouunderstandthecolors,youwill
finditeasytolocateandconnectyourtelephonelines.
LineNumberResidentialColorsIndustrialColors 
Line1GreenWhite/Blue
RedBlue/White
Line2BlackWhite/Orange
YellowOrange/White
Line3GreenWhite/Green
RedGreen/White
Line4BlackWhite/Brown
YellowBrown/White
Line5GreenWhite/Slate
RedSlate/White
Line6BlackRed/Blue
YellowBlue/Red
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QuickInstallationGuide
X-50
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11
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Connection1–TelephoneSystemOnly
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•ConnectuptosixtelephonelinesdirectlyintotheX‐50system.
•Connectoneormorenetworkswitchtothe“LAN”portoftheX‐50.Youmaywanttouseone24
portswitchtoaccommodatealloftheSIPtelephoneextensionsormultipleswitchesgrouping
yourtelephonestogether.
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•Connectananalogtelephone(Wireless)orFAXmachinetothe“TEL”port.
•Powerupthesystem
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QuickInstallationGuide
X-50
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12
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Connection2–Internet
•ConnectuptosixtelephonelinesdirectlyintotheX‐50system.
•UsingaCrossoverCableconnecttheISPRouter,setasabridgeorconcurrentbridge,tothe
WANportoftheX‐50Gateway.ThiswillenableSIPTrunks,EmailDeliveryofvoicemail
messages,andusing“NAT”remoteadministration.UsingaDynamicDNSservice,youmaybe
abletoconnectremoteworkerswiththisconfiguration.
•Connectamultipleportswitchtothe“LAN”portoftheX‐50GatewayandconnecttheX2020
telephonestotheswitch.EachX‐2020telephonefunctionsasanetworkswitchallowingyouto
connectyourpersonalcomputerbackoftheTelephoneandtheTelephonetothenetwork.
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•Connecttheanalogtelephone(Wireless)orFAXtothe“TEL”port.
•Powerupthesystem
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QuickInstallationGuide
X-50

13
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Connection3–InternetwithVoiceNetwork
•ConnectuptosixtelephonelinesdirectlyintotheX‐50system.
•UsingaCrossoverCableconnecttheISPRouter,setasabridgeoraconcurrentbridge,tothe
WANportoftheX‐50Gateway.WithaFixedIPAddressyoucanconnecteverythingfrom
Connection2,plusremoteworkersanduptonineadditionalsystemscreatingavoicenetwork
withdirectextensiontoextensiondialing.
•Connectamultipleportswitchtothe“LAN”portoftheX‐50GatewayandconnecttheX2020
telephonestotheswitch.EachX‐2020telephonefunctionsasanetworkswitchallowingyouto
connectyourpersonalcomputerbackoftheTelephoneandtheTelephonetothenetwork.

•Connecttheanalogtelephone(Wireless)orFAXtothe“TEL”port.
•Powerupthesystem

QuickInstallationGuide
X-50

14

InstallationandProgramming
IfyouareconnectingtheX‐50toanexistingnetwork,itisagoodideatoconnecttothecurrent
gateway/routerandwritedownasmuchinformationasyoucanandthenenterthatinformationinto
theX‐50,basicallycreatingaduplicatedevice.ThenexchangetheX‐50forthecurrentdeviceand
reboottheISPModemandallnetworkdevices.Thisshouldmakethetransitionalmostseamless.The
followingisthetypeofinformationthatyouwillwanttolocatebeforeexchangingthedevices.
ISPorLocalInformationDescriptionAddressNumber
ISP–WANPortIPAddressStaticorDHCP


ISP–WANPortSubnetMaskUsually255.255.255.xxx


ISP–WANPortDefaultGatewayThisistheaddresstothe
Internet

ISP–WANPortDNSAddressInternetAddressBook
Primary

ISP–WANPortDNSAddressInternetAddressBook
Secondary

Local–WLANWirelessSSIDNamethattheWireless
Transmits

Local‐WLANWirelessSecurityWhattypeofsecurityisbeing
usedandthepassword

Local SpecialRoutingPortorNATForwarding–If
Needed

GettingConnectedtotheX‐50
TobeginprogrammingtheX‐50withtheexistinggateway/router’sinformationortoconnecttoanew
systemconnectanEthernetcabletotheLANportoftheX‐50Gatewayandthenpowerupbothdevices.
ThedefaultIPaddressoftheLANportis192.168.10.1,whichshouldbeenterintoIPAddressbarofan
InternetWebBrowsersuchasWindowsInternetExplorer,andthenpressEnter.
TheX‐2020TelephonesandtheX‐50arefullyintegrated,usingPlugandPlay(PnP)technology.
Therefore,whenyouconnectanX‐50andoneormoreX‐2020telephonesonthesamenetwork,the
phoneswillauthenticate,beassignedanextensionnumberandbecomeoperationalwithoutany
programming.Essentially,yourX‐50Gatewayisoperatingasastandalonetelephonesystem.The
buttonslabeled1~4arepreprogrammedasthefirst4PSTNtelephonelinesandthebuttonsonthe
sidecar(ifattached)areprogrammedwiththeextensionnumbers101‐124.
Althoughthesystemwillworkthiswayitisagoodideatocompletethesetupwizard.

QuickInstallationGuide
X-50

15

InstallationWizard
Foryourconvenienceaninstallationwizardwillautomaticallycomeupthefirsttimethatyouconnectto
theX‐50Gateway.
WizardSetup–MainPage
Ifyouhaveabackupofapreviousinstallation,clickonnext.


ClickontheBrowsebuttonandlocatethebackupfile.Doubleclickonthefileandthenclickonthe
UpdateSettingsbutton.Thesystemwilluploadthebackupfileandthenreboot.Whilethesystemis
rebootingthepowerbuttonwillflash,whenthepowerbuttonislitsolid,thesystemisbackonlineand
operational.

Ifyoudonothaveabackupfile,selectmanualsetupandthenpressthenextbutton.


QuickInstallationGuide
X-50

16

SetupWizardMainScreen
Thereare8Tabs(sections)thatmakeupthesetupwizard.Youcantakethetimetoprogrameach
sectionasyougoorjustpress“Next”andskipoveritandprogramitatalatertime.Afteryoucomplete
thesetupwizardforthefirsttime,itisagoodideatocreateabackupandthencheckforsoftware
upgrades.

WANSettings

SelecthowtheWANportwillconnecttotheISPorexistingnetwork.SelectbetweenthedefaultDHCP,
StaticorPPPoE.Ifconnectingtoanexistingnetwork,matchtheexistinggateway/router.
1. IfyourISProuterissettoabridge,orconcurrentbridge,leaveyourWANportsettoDHCP.
2. IfyouhaveaccesstoastaticIPAddress,settheX‐50toStaticIP,andentertheIPAddress,Subnet
Address,DefaultGatewayandatleast1DNSServeraddresses.
3. Althoughrare,someISP’smayrequireyoutoconnectusingPPPoE.Ifthisisthecase,enterthe
nameandpasswordsuppliedtoyoubyyourISP.
ClicktheNextbuttontocontinuetotheLANsettings

QuickInstallationGuide
X-50

17

LANSettings

EntertheIPAddressofyourexistingnetworkortheIPAddressthatyouwouldliketouse.Youcanselect
touseyourexistingDHCPServerorusetheX‐50asyournetwork’sDHCPServer.
WirelessBasic

TheX‐50hasan802.11nwirelessantennaandwillaccommodate802.11b,gandnspeeds.Atdefault,
wirelessisenabledfortheUnitedStates(countrysettingisforfrequencyandchannel)andwill
broadcasttheSSID.Ifyoudonotwanttousewireless,clickontheCheckboxtodisabletheWirelessor
hidetheSSIDbroadcast.BesuretosetwirelesssecurityafteryouaredonewiththeSetupWizard.
Whenthesystemcomesbackonline,gotoWirelessÆSecurityÆClickontheSSIDandthenselect
typeofsecurityyouwouldliketouse.


QuickInstallationGuide
X-50

18

InternetTime


IfyouareconnectingtheX‐50totheInternetitwilluse(NetworkTimeProtocol)NTPtoautomatically
synchronizethedateandtime+GMToffset.Atdefault,thesystemissetto(GMT‐6:00)Central(United
States)Time.IfyouarenotconnectingtotheInternet,justpressthenextbuttonandsetthetime
manuallyafterthesystemrebootsattheendoftheSetupWizard.
Whenthesystemcomesbackonlineafterareboot,gotoManagementÆTimeSettingsÆInternet
Time–andselectManualTimeSettings–enterthetimein24hourformatanddateinMM/DD/YY
format.







QuickInstallationGuide
X-50

19

NumberingPlan

Thedefaultnumberingplan,whichisthetelephoneextensionnumbersissetto101~125,butcanbe
changedto2digits10,11,12,etc.or4digits1001,1002,1003,etc.IfyouareusingX‐2020telephones
andyouaresatisfiedwiththisnumberingplan,youdonothavetoenteranythingatthistime.TheX‐
2020telephoneswillautomaticallyauthenticateusinganextensionnumber(101,102,103,104,etc.)as
thephonenumberandthesameextensionnumbertwice(101101,102102,103103,104104etc.)asthe
password.Inaddition,thephoneswillconnecttoaneworexistingnetworkusingDHCP,makingthem
trulyplugandplay.Youcanalsochangethepasswordsbyenteringtheextensionnumberandpassword
intheExtensionRegistrationarea.
Note:
Ifyouareusingoff‐siteorremotetelephonesitisagoodideatohavethemauthenticatewitha
specificextensionnumber.ThisisbecausetheWANportauthenticatesfirst,whichmaycause
thetelephonetoauthenticateusingadifferentextensionnumber.
Atdefault,allauthenticatedextensionsnumbered101~124willringwhenacallringsintothesystem.

QuickInstallationGuide
X-50

20

IPTrunk


XBLUEoffersafullyintegratedhighqualityVoIPtelephoneline.Tohelpeliminatefraudulententryinto
yourVoIPTelephoneLines,the“PhoneNumber”mayactuallybeaphraseandnotanactualtelephone
number.Generally,youwilluseDIDrouting–SeeTrunkDID–torouteanactualtelephonenumber.
Although,XBLUENetworkshasdoneeverythingpossibletoprotecttheSIPTrunksfrombeingclonedor
usedfraudulently,wecannotguaranteethatitwillnothappenandisdoneatyourownrisk.XBLUE
Networkscannotbeheldliable.

