TROUBLESHOOTING
Visit the Customer Service section at www.x-arcade.com for frequently updated support answers to
frequently asked questions, as well as Live Help chat.
Toll Free Technical Support is also available 1-866-942-6464 (M-F 9-5 Eastern Time).
PS/2 Keyboard Port Connection Help:
• Makesureyouhaveafunctioning,workingkeyboardpluggedintothe
X-Arcade™forPCuseinaPS/2port.Ifyoustillcan’tgettheX-Arcade™tofunction,andit
functions on other computers or a game console, try a different PS/2 Keyboard.
• AnytimeyouconnectordisconnecttheX-Arcade™,TURN OFF THE SYSTEM!
• MakesureyourX-Arcade’s™PS/2connectorispluggedintothe
KEYBOARD’s PS/2 PORT (not mouse). The keyboard port is usually purple in color.
• Ifthekeyboardlightsup,andyoucanpressTHE CAPS LOCK/NUM LOCK
andseethelightflash,andtheX-Arcade’s™LED light is on, you should have a secure, tight
connection. If not, check and make sure everything is plugged in/powered on correctly.
• Ifyoucan’tgettheX-Arcade™tofunctionusingthePS/2port,tryadifferentPS/2Keyboard,
ifthatdoesnotwork,youshouldusetheUSBconnection.Somecomputer’smotherboardsdo
not supply enough power to the PS/2 keyboard port to power the X-Arcade™.
MY CONTROLLER IS NOT WORKING, WHAT CAN I DO?
The first thing you want to do is test the X-Arcade™ on your PC using the X-Arcade™ Test Utility
Program to check that it is being recognized by your PC properly. If your controller works in the
X-Arcade™ Test Utility Program, then it will work in games, MAME™, and other emulators. Download
theX-Arcade™TestUtilityProgramfromthe"CustomerService"pageofwww.X-Arcade.com
THE LIGHT ON THE CONTROLLER IS NOT ON
Make sure all your connections are tight and secure. Press the button on the back.
WHY CAN'T I PROGRAM MY X-ARCADE™?
You MUST have a PS/2 keyboard plugged into the back of the X-Arcade™ to program it.
A “STICKYKEYS” WINDOW RANDOMLY POPS UP WITH A
CHIRP WHEN I PLAY ON MY PC, HOW CAN I STOP THIS?
Windows® may bring up a STICKY KEYS™ prompt by pressing the Shift button 5 times in a
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sequence. If this happens, you can disable it by clicking the “Settings” button, then on the next
window that appears click the first “Settings” button again under StickyKeys, and finally uncheck
the checkmark next to “Use Shortcut”. Note this is a Windows® issue and not an issue with the
X-Arcade™.
HOW DO I USE MY X-ARCADE™ WITH MAME™FOR PC?
The first thing you want to do is test the X-Arcade™ on your PC using the X-Arcade™ Test Utility
Program to check that it is being recognized by your computer properly. The layout that MAME™ is
looking for is the same one that is used in the X-Arcade™ Test Utility Program. This means that if
your controller works in the X-Arcade™ Test Utility Program, then it will work in
MAME™. If it does not, then check your settings in MAME™, not the X-Arcade™.
Download X-Arcade™ Test Utility Program from www.X-Arcade.com Also see the MAME™ section
onpage9ofthismanual.
HOW CAN I USE MORE THAN 1 X-ARCADE™ ON MY PC?
You can plug one X-Arcade™ into the PS/2 keyboard port, or all into USB ports using the USB
connection.
NOTE: You will need to reprogram the 2nd X-Arcade™ to unused keyboard keys. You cannot plug
one X-Arcade™ into the other.
MY BUTTONS SEEM TO BE PRESSING THE WRONG KEYS!
Youmaybeinaprogrammedmode,movethemodeselectorswitchtoMode1asdescribedonpage4.
I CAN’T MOVE AROUND IN THE CONSOLE GAME MENU!
The game you are playing may require that you use the digital control to navigate the menu. You
mightbeinanalogmode.Changethemodeofyourjoystickasinstructedonpage11ofthismanual.
WHY WON'T MY X-ARCADE™ WORK ON MY XBOX?
Youmusthavebothplayer1andplayer2connectorspluggedinbeforetheconsoleisturnedon,evenfora
Solo. They can be connected to any port, but they must both be connected.
THE X-ARCADE™ CONTROLLER IS TOO HEAVY!
Use your handheld controller and hit the gym. Excalibur is a heavy sword. Good luck!
I STILL NEED HELP!
VisittheCustomerServiceTechSupportsectionofourwebsiteatwww.X-Arcade.com
