XMG OASIS User manual

XMG OASIS
The first portable laptop watercooling
User Manual

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XMG OASIS User Manual
Product Name: XMG OASIS (Product ID:XOAM1)
Document Version: v1.0
Please read this user manual carefully before using the device.
Always keep this user manual at hand for future reference.
1. Description
XMG OASIS is a modular liquid cooling system that has been specially
developed for the XMG NEO series. A pump pushes coolant liquid
through a loop into the host laptop. Liquid carries thermal energy from
the laptop back to XMG OASIS where it gets dispersed by a 120mm fan
and radiator combination. The whole system generates significantly
less fan noise than usual laptop air cooling systems with similar power
levels. The system comes with accessories that are required for
operation and maintenance. Before transporting XMG OASIS or its host
laptop, all liquid must be removed from the respective device first.
2. Contents of delivery
•1x XMG OASIS main unit (with refill port cover)
•2x hexagon water stopper (connected to main unit)
•1x dual water tube with dual head quick release connector
•1x dual head drainage adapter
•1x 60 ml bulb pump
•1x cleaning brush
•1x micro-fiber cloth
•2x HDMI silicon plug
•2x USB-C silicon plug
•1x funnel
ℹA small amount of distilled water, leftover from our internal outgoing quality
control, might still be inside the main unit during unboxing. This is normal
and can be mixed with your liquid coolant. See page 8 for details.

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3. Technical specifications
Product ID
XOAM1
Compatibility
XMG NEO 15 (E22)
Operating mode
automatic pump and fan speed (adjustable in 3 levels)
automatic standby (when laptop in standby, hibernate or
shutdown)
Volume
160 ml in reservoir
230 ml overall (incl. laptop loop)
Fan & radiator
each 120 mm standard size
25 mm fan depth
Tubes
65 cm long
9 mm diameter (incl. sleeve)
quick release connector (plugs into host laptop)
Lighting
RGB LED (adjustable via Control Center of laptop)
Material
chassis made of plastic
radiator made of aluminium
tube sleeves made of textile
Status indicator
power button LED (3 colors)
Communication
Bluetooth Low Energy (LE)
Power supply
DC-in: powered by 19.5 V or 20 V laptop power adapter
DC-out: forwards power to host laptop through DC cable
Plug dimensions: 5.5/2.5 mm outer/inner diameter,
12.5 mm length
Weight
1.39 kg (filled)
Dimensions
203 x 75 x 186 mm (L x W x H)
ℹThe unit can be operated at an ambient temperature of max. 35 °C (95 °F).
Do not subject it to temperatures below 5 °C (41 °F) or above 35 °C (95 °F).
⚠Any changes or modifications not expressly approved by the party
responsible for compliance may void the user's authority to operate this
device and may invalidate your warranty.
⚠The use of unauthorized cables, tubes, flow meters, air pressure devices
and similar accessories in the cooling loop may invalidate your warranty.

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4. Product overview
Front side view
Left side view
Back side view
Right side view
The power cord can be wrapped and
stored around the base.
(1) drainpipe sockets
(2) RGB LED
(3) DC port
(4) vents
(5) power connector
1
2
4
3
5

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Bottom side view
Top side view
(6) refill port cover
(7) power LED indicator
(8) power button
Power LED indicator color codes
blue, blinking
Bluetooth searching
blue, steady
Bluetooth connected
purple, blinking
Liquid Input Mode
orange, blinking
System Error
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7
8

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5. Assemble your XMG OASIS
1. Read the user manual before operating XMG OASIS.
2. Keep the original box & packaging safe – do NOT throw it away!
3. Check the contents for visual damage. Check if the connectors are
firmly attached to the water tubes on both ends.
4. Put the device upright on the desk, with the power button at the top.
5. Gently unscrew the hexagon water stoppers on the XMG OASIS main
unit. Do not throw them away, you will need them again later. Keep
them safe in the original box of XMG OASIS.
6. Gently attach the black connectors of the water tubes to the main
unit by carefully tightening the screws. Avoid twisting the tubes
during this process. Stop tightening when you encounter resistance.
⚠Do NOT use a wrench or any other tool to undo or tighten connectors. Im-
proper force may damage the tube sockets, leading to long-term water
leaks.
Gently remove the hexagon water
stoppers by loosening the screw.
Keep them safe after removal!
Make sure the connectors are attached firmly, but don’t squeeze them
too hard. Stop turning when you notice the resistance is getting
stronger. Do NOT use a wrench for this step – do it by hand!

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6. Connect XMG OASIS to your laptop
1. Optional: seal shut the USB-C and HDMI ports of the laptop with the
silicone plugs included in the XMG OASIS package.
2. Place the laptop on the desk, open the rubber seal on the rear side of
the laptop.
3. Insert the quick release connector into the water ports of the laptop.
When you hear it make a click sound it will be attached correctly. The
connector is reversible, meaning: the orientation (which tube
connects to which port) does not matter. Connect it in such a way
that the tubes do not get twisted. Keep them straight and parallel, do
not bend them too hard.
4. Connect the laptop’s power adapter to the DC port on the rear of the
XMG OASIS main unit. Do not connect the adapter to wall power yet.
5. Connect the DC Cable of XMG OASIS to the laptop’s DC port. Now,
connect the power adapter to the wall power outlet.
Keep tubes parallel when connecting.
DC Input Options:
230 Watts (19.5 V / 11.8 A)
280 Watts (20 V / 14 A)
330 Watts (19.5 V / 16.9 A)

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7. Choosing the right kind of coolant liquid
We recommend using either industry-grade distilled water or a liquid
solution that is specifically made for PC liquid cooling.
Colored coolant liquids (with artificial color additives) are NOT
recommended. A list of recommended products can be found on our
website (see page 19 for links).
Mixing different products is NOT recommended - neither on a trial basis
nor spread out over a longer period of time - as mixing different
additives can lead to undesirable side effects. Once you have initially
decided on a product, you should stick with that product.
You can however always change from your previous coolant liquid to
industry-grade distilled water. If you wish to move from coolant liquid to
distilled water, it is recommended to fully empty all liquid from the
coolant loop first.
You should NEVER fill in tap water, mineral water or any other food
liquid - not even as a test. Once a liquid has been filled in, some traces
are likely to remain in the system and cannot be removed. Liquids that
are not explicitly recommended for use with PC liquid cooling will
inevitably cause organic substances, minerals, and other contamination
to accumulate. In the long term, this might cause clogging, reduced
thermal efficiency, galvanic corrosion, or other system failures.
⚠Using inappropriate liquids might void your warranty coverage.
⚠Do NOT use tap water, mineral water nor any other food product.
⚠Do NOT mix different products of coolant liquid.
⚠Do NOT use coolant liquid with color additives.
⚠Do NOT use liquids for cars or any other products that are not certified for
PC liquid cooling.

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8. Inject liquid into XMG OASIS
1. Open the refill port cover on the main unit. Place the funnel into the
bigger of the two holes and slowly pour the recommended coolant
liquid solution into the funnel.
2. Observe the water level through the vertical lens on the front of the
main unit. Pour liquid until the water level reaches the “Maximum”
line, marked near the top of the lens.
3. Verify that the water tubes of XMG OASIS are firmly connected to
your host laptop before proceeding.
4. Press and hold the power button of XMG OASIS for 5 seconds. The
power button will blink in purple color, indicating that it has entered
“Liquid Input Mode”. During this mode, the pump will work to push
liquid from the reservoir into the cooling loop.
5. The water level behind the front lens will drop. Add additional liquid
until the water level stabilizes about 1 cm below the “Maximum” line.
6. XMG OASIS will automatically leave “Liquid Input Mode” after a few
cycles. Press and hold the power button again for 5 seconds to
repeat this operation. Running multiple cycles might help to push all
remaining air bubbles out of the loop, resulting in a quieter operation.
7. When everything is done, recap the refill port cover. Check all
connections of the loop for any residual leakage – there should not
be any liquid drops on the chassis or on the surface below.
Water injection hole
←
Maximum
←Optimum
←Minimum

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9. Operate your XMG OASIS
1. Make sure that laptop and XMG OASIS are connected to external
power and that the water tubes are firmly attached.
2. Power on your laptop and make sure that Bluetooth is turned on as
well.
3. Press the power button on the XMG OASIS main unit. The LED
indicator of the power button will start pulsating in blue color.
4. Open the Control Center on your laptop and find the XMG OASIS
control module. At first run, the application will pop up with a short
tutorial. The exit button is on the last page of the tutorial.
5. Click the “Connect” button. XMG OASIS will now pair with your laptop
via Bluetooth. At this moment, the fan and pump will start operating.
6. Check all ports for leakage after five minutes. If you find any drops of
fluids on the chassis or on the surface below, turn everything off,
disconnect power and check the connections.
7. During longer use, the water level may slowly drop due to evapo-
ration. Small drops of liquid are also lost when disconnecting the
quick release connector from the laptop. Please check the water
level behind the front lens of the main unit on a regular basis.
Optimal water level is about 1 cm below the “Maximum” line.
⚠Water expands as it gets hotter. If you fill over the Optimum line, increased
water pressure during prolonged operation may cause liquid to push against
the refill port cover, causing small leaks through the top of the main unit.
ℹXMG OASIS will automatically go to standby and the pump and fan will stop
if host laptop enters standby, hibernate or shutdown.
ℹXMG OASIS will automatically reconnect to host laptop if the Control Center
is installed on the laptop and the devices are within Bluetooth range.
10. Stop operation of XMG OASIS
1. In the XMG OASIS module of the Control Center, click on the “Discon-
nect” button. Wait a few seconds until the fan and pump inside the
main unit have come to a full stop.
2. Power down XMG OASIS by pressing the power button on the top of
the main unit. When the device is powered down, all LEDs will be off.

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11. Disconnect the water tubes
When you are finished using XMG OASIS and you intend to disconnect
the water tubes, please follow these instructions:
1. As a precaution, shut down the laptop or send it to hibernate mode.
Sending it merely to standby mode is not sufficiently safe.
2. Disconnect the power adapter from XMG OASIS and disconnect the
DC cable of XMG OASIS from your laptop.
3. Keep a handkerchief, tissue paper or microfiber cloth ready on hand.
There will be small droplets of liquid emerging during the next step.
Remove them as soon as they emerge.
4. Gently squeeze the lock mechanism of the quick release connector
and swiftly remove it from the laptop horizontally.
5. Inspect the area around the water ports of the laptop for liquid
droplets. Remove all fluids, keep all surfaces clean and dry.
6. Now close the rubber seal of the laptop. This operation may cause
additional liquid to be squeezed out around the edges and the
ventilation hole of the rubber seal. Inspect the area again and clear
off all remaining fluids. Make sure the rubber seal is fully closed and
all surfaces are clean and dry.
⚠Leak warning: make sure that XMG OASIS is turned off before you remove
the water tubes. If you disconnect during operation, the water pressure
caused by the operating pump will cause additional leakage.
⚠Heat warning: if you have been using the laptop with the tubes connected
but with XMG OASIS not running, the quick release connector (which is
metal-made) may have accumulated a lot of heat from the temperature
generated by the system. Please make sure to test the connector’s
temperature with a quick touch before fully grasping it.
Squeeze the quick release connector and
remove it from the laptop horizontally.

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12. Drain liquid from laptop
It is strongly recommended to drain liquid from the laptop every time
you plan to take the laptop away from its current place of operation.
Please follow these instructions:
1. Shutdown the laptop or set to hibernate before disconnecting the
tubes from your laptop. See Page 11 for details. With the water ports
open, make sure the laptop is clean and dry before proceeding.
2. Push the dual head drainage adapter with its transparent tubes over
the water ports of the laptop and have them fully inserted, about
4 mm deep.
3. Carefully lift the laptop and tilt it backwards, with the rear of the
laptop at the lowest point, aiming the drainage adapter towards a
small container or tissue paper. Slowly swerve left and right in order
to release all liquid.
4. To remove the last few drops of liquid, put the laptop back into the
horizontal position on your table and place the tip of the bulb pump
(see delivery contents) on one of the water ports, then gently
squeeze it to blow air through the water pipe. Drops of liquid will
come out of the opposite water port – catch them with a tissue
paper.
5. Inspect the area around the water ports of the laptop for remaining
liquid droplets. Remove all fluids, keep all surfaces clean and dry.
6. Now close the rubber seal of the laptop. Inspect the area again and
clear off all remaining fluids. Make sure the rubber seal is fully
closed and all surfaces are clean and dry.
Keep laptop horizontal. Attach
tubes of drainage adapter
before you start draining.

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13. Operating the device with drainage
adapter attached is NOT recommended!
It might occur to some users to leave the drainage adapter permanently
plugged into the laptop and to always connect the quick release of the
water tubes directly with the drainage adapter for extra convenience.
However, this configuration is risky and NOT recommended.
The drainage adapter is designed in such a way that it is able to keep
the quick release connector of the water tubes permanently open. This
allows the adapter to fulfil one of its functions, namely of draining all
liquid from the main unit of XMG OASIS.
However, this function also
harbors a danger: if you connect
the drainage adapter to the
laptop and then connect the
tubes to the adapter as well, the
adapter forms a bridge within
the cooling circuit. However,
this bridge is not very stable. If
you accidentally pull on the
tubes or the laptop (possibly by accident, but also by children or pets),
the two transparent little tubes of the drainage adapter will be pulled out
of the laptop, while the two plastic tips of the adapter will remain stuck
in the much tighter dual head quick release connector.
Such an opening of the cooling loop would have the disastrous
consequence of all leaking all liquid out of the main unit - and in close
proximity to your laptop! The risk of liquid damage is high!Therefore,
this configuration should be avoided at all costs.
⚠Do not use the drain adapter as a link between the laptop and the XMG
OASIS. Remove it as soon as it has fulfilled its primary function, which is to
drain fluid from either the laptop or the tubes. Do not install any other
accessories between the tubes, the quick-release connector and your
laptop.
With the quick release unlocked, the adapter might break away
from the laptop, causing any unstoppable leak from the tubes.
⚠
❌

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14. Transporting laptop without draining…
Some users might consider to not drain the laptop and to just close the
rubber seal while liquid is still trapped inside. This is not recommended!
The following remarks will explain this in more detail.
Safety of rubber seal
The rubber seal on your laptop is able to hold some liquid inside during
mobile use. However, it is NOT a 100% foolproof device.
•Single drops of liquid might escape through the ventilation hole.
•The rubber cover might lose its sealing ability over time.
•It might be damaged from wear and tear.
•It might be opened accidentally during transportation or usage.
•Water expansion caused by high temperatures might push it out.
Risk of freezing temperatures
Environmental temperatures below 5 °C (41 °F) might cause damage to
pipes and connectors by freezing the liquid that is still trapped inside.
High risk of irreparable, permanent damage
Any fluids that leak into the laptop’s I/O ports or ventilation holes or that
otherwise end up on electronical components inside the laptop will
cause irreparable, permanent damage to your laptop.
Causes of defects are determined by our RMA technicians upon local
inspection of the device. Defects resulting from accidents, negligence,
or otherwise inappropriate usage are NOT covered under warranty.
⚠Practice utmost caution every single time when disconnecting XMG OASIS
from your laptop. Drain all liquid from the laptop after use and keep all
surfaces clean and dry.
⚠
Mobile usage and transportation of laptop with leftover
liquid inside the laptop is
NOT recommended!

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15. Drain liquid from XMG OASIS for shipping,
transport, travel, or liquid replacement
For transportation, travel, shipping (including RMA and warranty
shipping) and for replacing all liquid inside the loop, it is required to fully
drain all liquid from the cooling loop by following these instructions:
1. XMG OASIS can hold around 230 ml of liquid, including the liquid
inside the dual water tubes. Find a capture container (e.g., large
glass, mug, or bowl) that will be able to hold this amount of liquid.
2. Clear the desk. Remove your laptop and other electronics or
sensitive items. Alternatively, perform this task in the bathroom.
3. Remove the refill port cover on top of the XMG OASIS main unit to
help maintaining air pressure during the operation.
4. While holding the quick release connector over your container, insert
the black plastic parts of the dual head drainage adapter into the
quick release connector. With a little force, the adapter will click and
immediately start releasing water from the tubes.
5. Carefully raise the main unit with one hand while still aiming the
tubes into your container. Let gravity assist the process.
6. When the liquid stops flowing, gently tilt the main unit of XMG OASIS
by 90° left, right, backward, and forward in order to release further
fluids that may still be trapped in the inner tubing and reservoir.
7. When all fluids are emptied, gently squeeze the lock mechanism of
the quick release connector to eject the drainage adapter.
8. Unscrew the water tubes from the main unit of XMG OASIS and stow
them without bending them too hard. Find the hexagon water
stoppers and gently screw them onto the sockets of the main unit.
9. Close the refill port cover and use a tissue paper or cloth to wipe off
all remaining fluids from XMG OASIS and the water tubes.
⚠Before traveling, empty all fluids from your laptop and XMG OASIS, including
the tubes, to avoid water leakage during transportation.
⚠Before exposing XMG OASIS to environmental temperatures below 5 °C
(41 °F), drain all liquid from the cooling loop to prevent pipes from cracking
through frost.
⚠Always check your laptop and XMG OASIS for fluids before and after usage
and when disconnecting parts.

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16. Transporting OASIS without draining…
If you wish, for the sake of convenience, to transport XMG OASIS with
liquid inside against the official recommendation, do this at your own
risk and make sure to adhere to the following advice:
•Do NOT pack XMG OASIS together with any other electronics,
sensitive equipment or delicate objects.Laptop and XMG OASIS
must be transported separately, in two different bags.
•Place XMG OASIS on a towel or blanket to catch any residual fluid
that might emerge during transportation.
•Make sure that the water tubes are NOT BENT EXCESSIVELY inside
your bag, otherwise it will cause material damage and leakage over
time.
•You must guarantee that XMG OASIS will always be kept upright
during transportation. The refill port on top of XMG OASIS is not
100% waterproof if the device is leaning sideways or upside down.
Let us clarify again: such a mode of transportation is risky and will lead
to liquid damage in case of accidents or negligence.
⚠Leakage may cause permanent damage to XMG OASIS and to
surrounding electronics and sensitive objects.
⚠Liquid damage that is caused during transportation or any other
inappropriate handling is NOT covered under warranty. We assume NO
LIABILITY for consequential damages to any items that are placed near or
transported with XMG OASIS or its corresponding laptop.
⚠If there is a chance that the laptop or XMG OASIS may be exposed to
environmental temperatures below 5 °C (41 °F) during travel and
transportation, all liquid must be drained regardless of convenience.
Liquid exposed to freezing temperatures may cause damage to pipes and
connectors and will invalidate your warranty.
ℹIf you often commute between places (e.g. home and working place),
please consider to buy additional units of XMG OASIS in order to avoid
risky and inconvenient transportation.
⚠
Transporting XMG OASIS with a significant amount of liquid
inside
the main unit and tubing is NOT recommended!

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17. Troubleshooting
Leakage: if water leakage occurs, please power down the device
immediately and check if all ports are firmly connected. See if you can
slightly tighten the ports to ensure that pipes are sealed. However, do
NOT overtighten the screw connectors on the front of the main unit. If
leakage occurs despite reasonably tight fittings, please contact support.
Unable to connect in Control Center:
•Check if XMG OASIS is connected to external power.
•Check if XMG OASIS is powered on (LED on).
•Check if the laptop’s Bluetooth function is on.
•Restart the laptop and XMG OASIS so it can pair again.
•Click “Reset” button in the XMG OASIS module of Control Center.
•Consider to reinstall Control Center, or upgrade to a new version.
High amount of operational noise: this could be the result of air
bubbles still trapped inside the tubes or around the pump. With the
tubes connected to your laptop, enter “Liquid Input Mode” a few times.
This might help to disperse air bubbles inside the system.
Alternatively, follow the instructions on page 11 on how to disconnect
the cooling loop from your laptop; then remove the laptop. Then, hold
the quick release connector over your capture container (at least
230 ml) and insert the drainage adapter into the quick release
connector. Let liquid flow out for 2 seconds, then pinch the water tubes
and lean XMG OASIS left and backwards to allow bubbles to move out
of their positions inside the unit. Hold the device in these slanted
orientations for 3 seconds each. Make sure you do not cause leaking
from the refill port during this operation.
Pump malfunction: when the water pump of XMG OASIS is mal-
functioning, the power LED indicator blinks in orange light and the
device shuts down automatically after 10 seconds. Double-check if
XMG OASIS is filled with coolant liquid. Otherwise, contact support.

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18. Warning about children and pets
When operating XMG OASIS, there is a risk that unauthorized third
parties, such as children or pets, may tamper with the device and cause
mechanical damage or liquid damage. If unauthorized third parties in
your household might be able to gain access to the device, please
observe the following instructions.
Locking the device away after use
It is recommended to disconnect XMG OASIS from the laptop after
active use and to clean and dry all surfaces (see page 11). Then lock the
device and its tubes away in a safe place, such as a lock-proof cabinet.
It is also recommended to drain the laptop after use (see page 12). This
is especially important during the night or before leaving the place of
operation.
Unit may tip over and lose liquid in the process
When full, a tilt angle of 29 degree is enough to cause the device to tip
over to the side. This may cause considerable amounts of liquid to
escape from the refill port on the top of the device.
Pets, especially domestic cats, have an inclination to knock objects
over. It is therefore essential that the device is not placed without
supervision in areas where pets can gain access.
Securing the device against accidental tipping is only possible to a
limited extent. During operation, the ventilation areas on both sides of
the device must remain free in order to provide sufficient airflow. The 7
cm wide stand is fixed with four screws (M2*3.5 format) and can be
replaced. A technical drawing can be found in the download portal on
our website.
⚠Damage caused by negligent or improper handling or by unauthorized
third parties will result in loss of warranty. The manufacturer accepts NO
LIABILITY for consequential damage to surrounding objects or property.

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19. Support, warranty, RMA and shipping
Website and support
Please find links to additional resources (downloads, documents, FAQ,
troubleshooting, community channels) on our website:
•https://xmg.gg/xmg-oasis
If you have any further questions, please do not hesitate to contact us:
•E-Mail: [e-mail]
•Phone: [phone] (Mo to Fr, 8 am to 6 pm)
Warranty, RMA and shipping
Please contact our support team in case of any defects on your
product. Solutions might involve advanced replacement of spare parts
(such as tubes) or RMA return of the whole device.
In case of RMA return or any other shipping, it is your responsibility to:
•drain all liquid from the device,
•disconnect the tubes from the device,
•reconnect the hexagon water stoppers to the front of the device.
The device must be tilted at different angles to be fully drained. The
drain outlet must be at the lowest point of the device for gravity to
facilitate the drainage operation. See page 15 for further instructions.
⚠Leakage has a high risk to cause permanent damage to XMG OASIS and
to surrounding electronics and sensitive objects. Liquid damage that
occurs during shipping will invalidate your warranty.
ℹPlease keep the original carton of XMG OASIS for the eventuality of future
shipping. For RMA and other returns, make sure to include all accessories.
If you do not have access to the carton anymore, please contact support.
⚠
All liquid must be drained from XMG OASIS prior to shipping.

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20. Disassembly and spare parts
Disassembly
•The internal structures of the device can be quite delicate.
•Any mistakes during disassembly and reassembly may cause ma-
terial failure, leading to future leakage.
•Any defects that are caused by inappropriate disassembly, mechan-
ical damage, chassis modifications or swapping out parts may void
your warranty.
In the event of technical problems or defects, please contact our
support team first.
Service manual
A service manual with disassembly steps is located in the download
portal on our website. The service manual is for reference only and does
not express an encouragement to disassemble the device. In the event
of any technical problems or defects, please contact our support team
first.
Spare parts
We are able to ship spare parts such as tubes and connectors to fulfill
our warranty agreement and for any after-warranty service. If you wish
to order a spare part, please contact our support team with a picture of
the part you wish to order.
⚠
In the event of a defect or for any other purpose, we do
NOT recommend disassembling the device!