Zencam M1 Series Installation instructions

Let’s
get
started.
Need more help
getting started?
zencam.com/support
We hope you love your new Zencam
Camera. If you have any questions,
we're here for you.
1-888-212-7538
[email protected]
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M1 .M2 .E1 .E2 Series

Thank you for
purchasing a
Zencam Camera!
Please follow the instructions on
this Quick Start Guide to get your
camera set up.
Contents
App Setup ..........................................................................................................3
Desktop Access Set Up ................................................9
Cloud Recording Set Up ........................................11
FAQ .................................................................................................................................15
2

Get the App
Download and install the Zencam app on
your mobile device.
1
43
Get an Account
Launch the Zencam app
from your smartphone,
tap the “Register”
button.
2
Add Devices
Tap the “+”icon on the
top right corner of the
Cameras page to add a
new camera.
3
Get started
with mobile app
Plug in your camera and follow the steps
below to get your camera up and running.
Please wait 30 seconds after plugging in
the camera to allow it to initialize.

Zencam cameras only operate
on the 2.4 ghz frequency (so
ensure your network is running
on 2.4ghz). Position the camera
about a foot away from your
mobile device. Once the setup
process begins, your device will
start to play a sound.
65
Connect Wi-Fi
You will be prompted to
set up the camera on
Wi-Fi.
Tap the button to
“Continue”. Ensure you
are connected to the
Wi-Fi network you would
like to set the camera
up on.
You will be shown some important infor-
mation in regard to the Wi-Fi setup
process.
5
Scan Qr Code
Scan the QR code on the
your Zencam camera.
If you are not able to
scan the QR code
successfully, you can
manually enter in the
serial number of the
camera by tapping on
the “Manually Enter
Serial Number”button.
If you entered or scanned a valid serial
number, the model of your camera will
show on the next screen.
Tap the “Next”button to continue.
4

87
Get an Account
Your camera should
connect successfully
after about a minute.
6Change Password
Next, you will be
prompted to change the
password. Please enter
in a password that is at
least 8 characters long,
with a combination of
both letters and num-
bers.
8
Enter Password
Once the camera is
connected, you will be
requested to enter in
the camera’s password.
The default password
for the camera is
“admin”.
7Final Step
Lastly, change the name of
the camera. You can name
the camera in relation to
where it is located, such as
“Living Room”, “Oce”, or
“Kitchen”.
Tap the “Save”icon in the
top right corner once
finished.

109
Desktop Access
Set Up
Using the Zencam Desktop Access soft-
ware provided, please log into your Zencam
Desktop application using your registered
login credentials.
You can add a camera by clicking the
"Add Device"option, or the hyperlink
labeled "Add" a device.
Once this is selected, you will be prompted
to add a device using one of the following
options;
Please enter the serial number of your
camera, the username and password for
your device.
Or scan your network for your device,
please click on the "Scan Network"option.
Once this is enabled, please press on the
"Start Scanning"option to start scanning
your network for your device.
Once the software has scanned your
network, a list of connected devices will
appear. If you have multiple Zencam
device's you wish to add to the Desktop
software you can select the "All"option.
Once the camera is added onto your
account, you will then need to provide the
password associated with your device.
The software will prompt you that your
device has been added to your desktop
software successfully. Please select "Next"
when finished. The next screen will show
you that your device is added successfully
and to continue press "OK"
You’re Done!
Congratulations! You have successfully
added your device to your Zencam
desktop software.
1
2
3
4
5
if you only wish to add a specific
camera onto your desktop
software, please select the device
you wish to add and select "Add To
Account".
Default username & password:
“admin”

1211
Choose Your Plan
Includes plans that
provide 7-day storage,
to 14 days, up to 30
days of storage. Please
select which plan will
suit your needs from the
menu. Once you have
chosen the desired
storage plan, please
click on the "Buy"option
to continue.
2
Add Devices
Please select
"Cloud Recordings"from
the main menu and click
on the
"Activate Cloud Storage".
1
Cloud Recording
Set Up
Zencam oers a Cloud Recording for
storing your events. If this is your first
time setting up cloud storage on your
Zencam camera, please follow the step by
step guide below.

Congratulations!
Once the payment has
been processed success-
fully.
You will now be able to
store and access record-
ed events via your estab-
lished cloud account.
If auto renew is selected, your
subscription will be renewed
every month unless you cancel
it. Payment will automatically
be taken two days before it is
due. Please ensure that you
have appropriate funds in your
account before payment is due.
1413
Payment
For a credit card
payment, please enter
the name listed on the
card, a valid phone
number, the credit card
number, expiration date,
CCV number listed on
the back of the card,
and the billing zip code.
After, please select the
"Pay"option to continue.
4
Select Payment
Method
Please enter your method
of payment. Zencam oers
you several dierent
methods of payment. You
can pay directly with a
credit card, PayPal, as well
as provides you an option
to auto renew your
subscription.
3
To proceed with the process, please
select your method of payment and
confirm the payment with the "Confirm
Payment" button.

How Do I Perform a Hard Factory Reset on
My Camera?
To reset the camera, press and hold the reset
button on the bottom lower portion of the
camera for 8 seconds. Once the LED indicator
light on the front of the device turns red,
please release the reset button.
How Do I Set Up Motion Detections and
Push Notifications on My Camera?
Please note, when setting up push notifications
on your camera, motion detection will need to
be enabled on your device. Motion events will
be recorded and accessed on either the cloud
or via a micro SD card depending on your
preference. To start, please select the settings
(gear wheel) icon in the upper right-hand
corner of the app. In the settings menu, please
tap on the "Push Notifications" tab. In the push
notifications tab, please make sure to toggle
the toggle switch to the "On" position to enable
push notifications on your camera. After this is
complete, and motion detection is enabled on
your camera, you will then be receiving push
notification events.
FAQ
1615
How Do I Retrieve My Password If I Forgot
It?
Passwords can be retrieved via the Zencam
Security app or via desktop support.
Please load the app and select "Forgot Pass-
word?" located on the log in menu. On this
screen, you will be prompted to submit a
verification code. For security reasons, Zencam
will generate an automatic verification code
that upon submission, will be sent to the
username listed on your account. Please enter
the username associated with your account
and then click, "Send verification code" to
receive your code. Once you have received your
verification code that was sent to your email,
please enter the code into the specified field
and press "Next". Note: You will have approxi-
mately 120 seconds to enter your code before
it expires. The expiration countdown will begin
once the code has been sent to your email
For more details, visit
zencam.com/support

FCC Compliance Statement
1. This device complies with Part 15 of the FCC Rules. Operation
is subject to the following two conditions: (1) this device may
not cause harmful interference, and (2) this device must accept
any interference received, including interference that may
cause undesired operation.
2. The user’s manual or instruction manual for an intentional or
unintentional radiator shall caution the user that changes or
modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the
equipment. In cases where the manual is provided only in a form
other than paper, such as on a computer disk or over the
Internet, the information required by this section may be
included in the manual in that alternative form, provided the
user can reasonably be expected to have the capability to
access information in that form.
3. (b) For a Class B digital device or peripheral, the instructions
furnished the user shall include the following or similar
statement, placed in a prominent location in the text of the
manual: NOTE: This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interfer-
ence to radio communications. However, there is no guarantee
that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the
equipment o and on, the user is encouraged to try to correct
the interference by one or more of the following measures: --
Reorient or relocate the receiving antenna. -- Increase the
separation between the equipment and receiver. -- Connect the
equipment into an outlet on a circuit dierent from that to
which the receiver is connected. -- Consult the dealer or an
experienced radio/TV technician for help.
4. RF exposure warning This equipment must be installed and
operated in accordance with provided instructions and the
antenna(s) used for this transmitter must be installed to provide
a separation distance of at least 20 cm from all persons and
must not be co-located or operating in conjunction with any
other antenna or transmitter. End-users and installers must be
provided with antenna installation instructions and transmitter
operating conditions for satisfying RF exposure compliance.
Information
& Links
To contact our customer service team,
please email:
[email protected]
USA Toll Free: [phone]
USA Direct: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
International Callers: [phone]
Product Support
To view our product support articles visit
[e-mail]
User Manual
To download your Zencam User Manual,
visit zencam.com/support