zenpert 4D520P Series User manual

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USER’S
MANUAL
4D520/ 4D520P Series
DIRECT THERMAL BAR CODE PRINTER

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Copyright Information
The copyright in this manual, the software and firmware in the printer
described therein are owned, All rights reserved.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold
Condensed font is under license from the Monotype Corporation. Windows
is a registered trademark of Microsoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does
not represent a commitment on the part. No part of this manual may be
reproduced or transmitted in any form or by any means, for any purpose
other than the purchaser’s personal use, without the expressed written
permission.

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Agency Compliance and Approvals
GB 4943.1
GB/T9254
GB 17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。
IS 13252(Part 1)/
IEC 60950-1
KN 32 / KN 35
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power from the AC inlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause
damage.
7. Make sure to follow the correct power rating and power type indicated on marking
label provided by manufacture.
8. Please refer to user manual for maximum operation ambient temperature.
CAUTION:
(For equipment with RTC (CR2032) battery or rechargeable battery pack)
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1. DO NOT throw the battery in fire.
2. DO NOT short circuit the contacts.
3. DO NOT disassemble the battery.
4. DO NOT throw the battery in municipal waste.
5. The symbol of the crossed out wheeled bin indicates that the battery should not be
placed in municipal waste.
Caution: Hot surface for printhead. Do not touch the printhead before it cooling.

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CAUTION:
Any changes or modifications not expressly approved by the grantee of this device
could void the user's authority to operate the equipment.
CAUTION:
This equipment is not suitable for use in locations where children are likely to be
present.
Use only the power supply listed in the user instructions”;
-Power supply adaptor: Manufacturer: Foshan Shunde GUANYUDA Power Supply
Co Ltd,
Models no.:
GM53-240200-D, GM53-240200-1D, GM53-240200-2D, GM53-240200-3D,
GM53-240200-4D, GM53-240200-7D, M51-240200-D, M51-240200-1D,
GM51-240200-2D, GM51-240200-3D, GM51-240200-4D, GM51-240200-7D

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Contents
1. Introduction ........................................................................................................ 1
1.1 Product Introduction......................................................................................... 1
1.2 Product Features............................................................................................... 2
1.2.1 Printer Standard Features .................................................................. 2
1.2.2 Printer Optional Features ................................................................... 3
1.3 General Specifications...................................................................................... 3
1.4 Print Specifications........................................................................................... 4
1.5 Media Specifications......................................................................................... 4
2. Operations Overview.......................................................................................... 5
2.1 Unpacking and Inspection................................................................................ 5
2.2 Printer Overview................................................................................................ 6
2.2.1 Front View............................................................................................ 6
2.2.2 Interior View ........................................................................................ 7
2.2.3 Rear View............................................................................................. 8
2.3 Operator control................................................................................................ 9
2.3.1 LED Indication, LCD screen, and Keys.............................................. 9
3. Setup................................................................................................................. 10
3.1 Setting up the Printer...................................................................................... 10
3.2 Loading the Media........................................................................................... 11
4. LED and Button Functions .............................................................................. 13
4.1 LED Indicator................................................................................................... 13
4.2 Regular Button Functions .............................................................................. 13
4.3 Power-on Utilities............................................................................................ 14
4.3.1 Gap/Black Mark Sensor Calibration................................................. 14
4.3.2 Gap/Black Mark Calibration, Self-test and Dump Mode ................. 15
4.3.3 Printer Initialization........................................................................... 18
4.3.4 Set Black Mark Sensor as Media Sensor and Calibrate the Black
Mark Sensor................................................................................................... 19
4.3.5 Set Gap Sensor as Media Sensor and Calibrate the Gap Sensor .. 19
4.3.6 Skip AUTO.BAS................................................................................. 20
5. Diagnostic Tool ................................................................................................ 21
5.1 Start the Diagnostic Tool ............................................................................... 21
5.2 Printer Function.............................................................................................. 22
5.3 Calibrating Media Sensor by Diagnostic Tool .............................................. 23
5.3.1 Auto Calibration................................................................................ 23

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5.4 Setting Bluetooth by Diagnostic Tool (Optional).......................................... 24
6. Troubleshooting............................................................................................... 25
6.1 Common Problems ......................................................................................... 25
7. Maintenance...................................................................................................... 26
Revise History....................................................................................................... 27

1. Introduction
1.1 Product Introduction
Thank you very much for purchasing zenpert bar code printer.
Enjoy zenpert’s reputation for cost-efficient, high durability printers with the 4D520
series desktop barcode printer. The 4D520 series is a comfortable, light-weight printer
capable of working with quick and simple receipts/labels on demand.
This printer can be worn comfortably for a full shift, without interfering with the user’s
tasks. Use USB 2.0 to produce clear easy-to-read receipts hour after hour.
For easy loading, the 4D520 series employs a user-friendly double-wall clamshell
design with a large five-inch (outside diameter) center-biased media bay. Top-of-form
sensing –by gap, black mark, or die-cut –is standard. The printer also comes with a
head-open sensor.
The 4D520 series has memory with 16 MB Flash & 64 MB SDRAM that can be used for
easy storage of fonts, international character sets and graphics, and it supports, “right
out of the box,” a fully compatible set of standard industry emulations, including Line
Mode, Eltron® and Zebra® languages, making it easy to replace old installed
hardware.
−Applications
Direct store deliveries (DSD)
Proof of Delivery and Pickup
Field Sales/Repairs
Parking Citations
Mobile Ticketing
Onboard Ticketing
Utility Billing/Meter Reading
Laboratory

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1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.
Product standard feature
Direct thermal printing
Black mark reflective sensor
Gap transmissive sensor
Head open sensor
1 Feed/ Pause button
1 Power button
Top cover open button
1 LED indicator with 3 colors (red, amber, and green)
Audible alert Programmable buzzer
32-bit RISC high performance processor
USB 2.0 (High speed mode) interface
Ethernet 10/100 Mbps interface (For 4D520P model only)
64 MB DRAM memory
4D520 model: 16 MB Flash memory
4D520P model: 128MB FLASH memory
Fonts and bar codes can be printed in any one of the four directions (0,
90,180, 270 degree)
Internal 8 alpha-numeric bitmap fonts
Eltron® EPL, Zebra® ZPL and Datamax ® DPL emulation languages support
One Monotype Imaging® CG Triumvirate Bold Condensed scalable font
Built-in Monotype True Type Font engine
Downloadable fonts from PC to printer memory
Downloadable firmware upgrades

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Text, bar code, graphics/image printing
Supported bar codes
Supported images
Format
1D bar code
2D bar code
Windows .BMP,
PCX
(Max. 256 colors
graphics)
Code128 subsets
A.B.C,Code128UCC,
EAN128, Interleave 2 of
5,Code 39,Code 93,
EAN-13, EAN-8,
Codabar, POSTNET,
UPC-A, UPC-E, EAN
and UPC 2(5) digits
add-on, MSI, PLESSEY,
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche Post
Identcode, Deutsche
Post Leitcode,
LOGMARS
CODABLOCK F mode,
DataMatrix, Maxicode,
PDF-417, Aztec,
MicroPDF417, QR
code, RSS Barcode
(GS1 Databar)
1.2.2 Printer Optional Features
The printer offers the following optional features.
Product option feature
User
options
Factory
options
Bluetooth V4.2
○
(China only)
1.3 General Specifications
General Specifications
Physical dimensions
181 mm (W) x 162 mm (H) x 223 mm (D)
Enclosure
Plastic
Weight (w/ battery)
1.1 kg
Electrical
External universal switching power supply
Input: AC 100-240V, 2.0A, 50/60Hz
Output: DC 24V, 2.0A, 48W, LPS

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Environmental
condition
Operation Temperature: 0 ~ 40˚C (32 ~ 104˚F)
Storage Temperature: -20 ~ 60 ˚C (-4 ~ 140˚F)
Relative Humidity:
- Operation: 10% to 85% non-condensing
- Storage: 5% to 90% non-condensing
Environmental
concern
Comply with RoHS, WEEE, and REACH
1.4 Print Specifications
Print Specifications
Print head resolution
203 dots/inch (8 dots/mm)
Printing method
Direct thermal
Dot size
(width x length)
0.125 x 0.125 mm(1 mm = 8 dots)
Print speed
(inches per second)
Max. 6 ips
Max. print width
108 mm (4.25")
Max. print length
Continuous receipt paper: 25,400 mm (1000”)
Printout bias
Vertical: 1 mm max.
Horizontal: 1 mm max.
1.5 Media Specifications
Media Specifications
Media roll capacity
Max. O.D.: 127 mm (5”)
Media type
Continuous, die-cut, black mark, and fan-fold
Media wound type
Outside wound
Media width
40 mm (1.57”) ~ 112 mm (4.40”)
Media thickness
0.06 mm (2.36 mil) ~ 0.20 mm (7.87 mil)
Note: Please locate the black mark on the printing side when using black mark continuous label.

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2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.
One printer unit
One user's setup guide
One power cord
One USB interface cable
One 0.5’’ media supply spindle
If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.

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2.2 Printer Overview
2.2.1 Front View
1. Feed/Pause button/ LED indicator
2. Media view window
3. Paper exit chute
4. Media cover release button
5. Power on/off button
1
4
2
5
3

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2.2.2 Interior View
1. Tear edge
2. Print head
3. Gap sensor (transmitter)
4. Media supply spindle
5. Media guides
6. Black mark sensor/ Gap sensor (receiver)
7. Platen roller
7
3
2
1
4
6
5

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2.2.3 Rear View
4D520 model
4D520P model
1. USB interface
2. Power jack
3. Ethernet interface
1
2
1
2
3

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2.3 Operator control
2.3.1 LED Indication, LCD screen, and Keys
1. Feed/stop button/ LED indicator
Keys
Function
Ready status: Feed one label
Printing status: Pause the print job
1

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3.Setup
3.1 Setting up the Printer
Place the printer on a flat, secure surface, then
follow the steps below:
1. Plug the power cord into the AC power cord
socket at the rear of the printer. Then, plug
the other side into a properly grounded
power outlet.
2. Connect the printer to the computer with the
provided USB cable.
3. Push the power switch on “-” side to open the
power of printer.
Note:
* Please switch OFF printer power switch prior to plugging in the power cord to printer power jack.
* Please do not plug in the power cord to printer power jack when turns on the power button.



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3.2 Loading the Media
1. Open the printer top cover by
pressing the media cover release
buttons located on each side of the
printer.
2. Insert the paper roll into the media
supply spindle.
3. Place the paper roll onto the paper
roll mount.
Media cover release buttons

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4. Feed the paper, printing side face
up, through the media sensor and
place the label leading edge across
the platen roller. Move the media
guides to fit the label width.
5. Close the print head mechanism
with both hands and make sure the
latches are engaged securely.
Note: The black mark and the gap sensor position are fixed. Please make sure the
gap or black mark is at the location where media gap/black mark will pass through
for sensing.
6. Use “Diagnostic Tool” to set the media sensor type and calibrate the selected
sensor. (Start the “Diagnostic tool” Select the “Printer Configuration” tab Click
the “Calibrate Sensor” button) Please refer to section 5.3.
Note:
* Please calibrate the gap/ black mark sensor when changing media.
1
2

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4. LED and Button Functions
This printer has one button and one three-color LED indicator. By indicating the LED with
different color and pressing the button, printer can feed labels, pause the printing job, select
and calibrate the media sensor, print printer self-test report, reset printer to defaults
(initialization). Please refer to the button operation below for different functions.
4.1 LED Indicator
LED Color
Description
Green/Solid
This illuminates that the power is on and the device is ready to
use.
Green/Flash
This illuminates that the system is downloading data from PC to
memory or the printer is paused.
Amber
This illuminates that the system is clearing data from printer.
Red/Solid
This illuminates printer head open, cutter error.
Red/Flash
This illuminates a printing error, such as head open, paper
empty, paper jam, ribbon empty, or memory error etc.
4.2 Regular Button Functions
1. Feed labels
When the printer is at ready states (Green/Solid), press the button to feed one label to the
beginning of next.
2. Pause the printing job
When the printer is at printing states, press the button to pause a print job. When the printer is
paused, the LED will be green blinking. Press the button again to continue the printing job.

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4.3 Power-on Utilities
There are six power-on utilities to set up and test printer hardware. These utilities are activated
by pressing any button then turning on the printer power simultaneously and release the button
at different color of LED.
Please follow the steps below for different power-on utilities.
1. Turn off the printer power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED indicates with different color for different functions.
Power on utilities
The LED color will be changed as following pattern:
LED color
Functions
Amber
Red
(5 blinks)
Amber
(5 blinks)
Green
(5 blinks)
Green/Amber
(5 blinks)
Red/Amber
(5 blinks)
Solid green
1. Gap / black mark sensor calibration
Release
2. Gap / black mark sensor calibration,
Self-test and enter dump mode
Release
3. Printer initialization
Release
4. Set black mark sensor as media
sensor and calibrate the black mark
sensor
Release
5. Set gap sensor as media sensor and
calibrate the gap sensor
Release
6. Skip AUTO.BAS
Release
4.3.1 Gap/Black Mark Sensor Calibration
Gap/black mark sensor sensitivity should be calibrated at the following conditions:
1. A brand new printer
2. Change label stock
3. Printer initialization
Please follow the steps below to calibrate the ribbon and gap/black mark sensor.
1. Turn off the power switch.
2. Hold on the button then turn on the power switch.
3. Release the button when LED becomes red and blinking. (Any red will do during the 5 blinks).