Zero motorcycles Sr/f User manual

ZERO SR/F

ZERO SR/F ™

ROMOTORCYCLES.COM

88-09113-01 2020 OWNER’S MANUAL

2020 OWNER’S MANUAL

Motorcycle Information

For your reference, use this page to record information pertaining to your Zero SR/F. This information may be required when

contacting your Zero Motorcycles Dealer so that they can be certain of its exact specification.

Dealer Information Motorcycle Information

Name: Model:

Address: Vehicle Identification Number (VIN):

Power Pack Serial Number:

Motor Serial Number:

Telephone Number: Key Code:

Email Address: Date of Purchase:

Table Of Contents

TOC.1

Introduction .................................................. 1.1

Introduction .............................................................. 1.1

An Important Message From Zero ....................................... 1.1

California Proposition 65 ..................................................... 1.1

California Perchlorate Advisory ........................................... 1.1

About This Manual ...............................................................1.2

Useful Information For Safe Riding ...................................... 1.2

When To Charge Your Z-Force® Power Pack™ ...................1.3

Emissions Information ......................................................... 1.4

Parts and Accessories ......................................................... 1.4

Identification Number Locations ................................ 1.5

Vehicle Identification Number (VIN) / Chassis Number ....... 1.5

Power Pack Serial Number ..................................................1.5

Motor Serial Number ...........................................................1.5

Safety Information......................................... 2.1

General Safety Precautions ....................................... 2.1

General Safety Precautions ................................................. 2.1

Important Operating Information .........................................2.2

Location of Important Labels ..................................... 2.3

Location of Important Labels ...............................................2.3

High Voltage Warning Labels...............................................2.4

Controls and Components ............................... 3.1

Controls and Components ......................................... 3.1

Motorcycle Controls ............................................................3.2

Left Side View ..................................................................... 3.4

Right Side View ................................................................... 3.6

Handlebar Controls ............................................................. 3.8

Mode Button Operation ..................................................... 3.12

Ride Modes ....................................................................... 3.13

Cruise Control ................................................................... 3.16

Heated Grips (if equipped)................................................ 3.17

Front Brake Lever Adjuster ............................................... 3.18

Dash Overview .................................................................. 3.19

Warning Indicator Lights ................................................... 3.22

Dash Quadrant Gauges ..................................................... 3.25

Dash Screens .................................................................... 3.27

Preferences ....................................................................... 3.28

Battery .............................................................................. 3.45

Performance...................................................................... 3.51

Data .................................................................................. 3.52

Locking Your Helmet ......................................................... 3.56

Tank Storage Compartment .............................................. 3.57

Starting and Operating.................................... 4.1

General Operation ..................................................... 4.1

Pre-ride Inspection .............................................................. 4.1

Carrying Passengers and Cargo .......................................... 4.2

Smartphone Application ...................................................... 4.3

Bluetooth® Pairing.............................................................. 4.3

Keys .................................................................................... 4.5

Key Switch/Steering Lock ................................................... 4.6

Table Of Contents

TOC.2

Motorcycle Tip-Over Sensor ................................................ 4.7

Kickstand ............................................................................ 4.7

Operating Your Motorcycle.................................................. 4.8

Vehicle Range ................................................................... 4.11

Maximizing Your Range ..................................................... 4.12

Anti-lock Braking & Traction Control Systems .......... 4.15

ABS (Anti-lock Braking System)......................................... 4.15

Motorcycle Traction Control (MTC) ................................... 4.18

Drag Torque Control (DTC) ............................................... 4.21

Charging and Power Pack Information .............. 5.1

Power Pack and Charging ......................................... 5.1

Power Pack ......................................................................... 5.1

How to Identify your Charger ............................................... 5.2

Charging the Power Pack .................................................... 5.3

Power Tank (if equipped) .................................................... 5.4

Charging Levels (Times) ...................................................... 5.5

Charging Cable Requirements ............................................ 5.6

Add-On Electrical Equipment .............................................. 5.6

Maintenance .................................................. 6.1

Maintaining Your Motorcycle ..................................... 6.1

Owner’s Responsibilities ..................................................... 6.1

Parts/Maintenance Items..................................................... 6.2

Service History .................................................................... 6.2

Scheduled Maintenance ...................................................... 6.2

Component Fasteners ..........................................................6.6

Power Pack ...............................................................6.9

Power Pack ..........................................................................6.9

General Maintenance ............................................... 6.10

Brakes ...............................................................................6.10

Suspension ........................................................................6.14

Front Suspension Adjustment ............................................6.15

Rear Shock Adjustment .....................................................6.19

Wheels And Tires ...............................................................6.23

Drive Belt ...........................................................................6.24

Seat Removal .....................................................................6.28

Headlight Alignment ..........................................................6.29

Turn Signal Light Bulb Replacement .................................6.30

Brake/Tail LED Replacement .............................................6.30

12 Volt Battery ...................................................................6.31

12 Volt Accessory Connectors ...........................................6.33

Fuses .................................................................................6.33

Cleaning ............................................................................6.37

Parking and Long Term Storage ........................................6.38

Troubleshooting ............................................. 7.1

Troubleshooting ........................................................7.1

Electric Motorcycle Precautions ..........................................7.1

Troubleshooting Your Motorcycle ........................................7.1

System Notifications ............................................................7.2

Dash Error Codes.................................................................7.3

Cold and Hot Weather Considerations .................................7.6

Table Of Contents

TOC.3

Safety Interlocks .................................................................. 7.8

Technical Specifications ................................ 8.1

Vehicle Identification Number ................................... 8.1

VIN Breakdown ....................................................................8.1

Specifications ........................................................... 8.2

Zero SR/F (Europe) .............................................................8.2

Zero SR/F (Rest Of The World)............................................ 8.6

Warranty and Customer Information ................ 9.1

Limited Warranty Information .................................... 9.1

Who Is The Warrantor? ........................................................ 9.1

Who Does This Limited Warranty Cover? .............................9.1

What Does This Limited Warranty Cover? ............................ 9.1

What Is The Coverage Period Of This Limited Warranty? ....9.2

What Is Not Covered By This Limited Warranty? .................9.3

What Other Limitations Or Disclaimers Apply To This Limited

Warranty? ............................................................................9.5

What Are Your Responsibilities As A Customer? ................. 9.6

What Will Zero Do Under This Limited Warranty? ................ 9.7

How Does This Limited Warranty Relate To State Law?....... 9.7

How Do You Obtain Service Under This Limited Warranty? . 9.8

How Do I Transfer Ownership And The Limited Warranty? .. 9.8

Customer Information ............................................... 9.9

Customer Assistance ...........................................................9.9

Reporting Safety Defects ................................................... 9.10

Maintenance Record ..................................... 10.1

Maintenance Record................................................ 10.1

Service History .................................................................. 10.1

First Responder Information – High Voltage

Component Locations

Introduction

1.1

IntroductionIntroduction

An Important Message From Zero

Congratulations and thank you for purchasing the 2020 Zero

SR/F electric motorcycle. We welcome you to our community of

Zero Motorcycle riders.

For your best experience, we recommend that you take your

time and carefully read this entire manual. This manual is

designed to provide you with a better understanding of the

operation, inspection, and basic maintenance requirements of

your motorcycle.

Zero Motorcycles continually seeks advancements in product

design and quality. Therefore, this manual contains the most

current product information available at the time of printing.

Because of this, your motorcycle may differ from the information

supplied in this owner’s manual. No legal claims can be made on

the basis of data in this manual. When it comes time to sell your

Zero SR/F, please ensure that this manual stays with the

motorcycle; it is, by law, an important part of the vehicle. If you

have any questions concerning the operation or maintenance of

your motorcycle, please contact your authorized Zero

Motorcycles dealer.

For updates and additional information about your motorcycle,

visit the Owner Resources section of the Zero Motorcycles

website:

http://www.zeromotorcycles.com/owner-resources/

California Proposition 65

WARNING: Operating, servicing and maintaining a

passenger vehicle or off-highway motor vehicle can

expose you to chemicals including engine exhaust, carbon

monoxide, phthalates, and lead, which are known to the State of

California to cause cancer and birth defects or other

reproductive harm. To minimize exposure, avoid breathing

exhaust, do not idle the engine except as necessary, service

your vehicle in a well-ventilated area and wear gloves or wash

your hands frequently when servicing your vehicle. For more

information go to www.P65Warnings.ca.gov/passenger-vehicle.

California Perchlorate Advisory

WARNING: Certain components of this motorcycle such

as lithium batteries may contain perchlorate material.

Special handling may apply for service or end of life disposal.

See www.dtsc.ca.gov.

Introduction

1.2

About This Manual

This manual covers the Zero SR/F motorcycle in both the

standard and premium configurations. Standard equipment

includes the Z-Force® ZF14.4 lithium ion Power Pack, Cypher III

operating system, Z-Force ZF75-10 motor, belt drive, 17-inch

cast wheels, street tires, regenerative braking, Bosch’s anti-lock

brake system (“ABS”) and motorcycle stability control (“MSC”),

and 3kW Rapid Charge Module with either a J1772 (Type 1) or

Mennekes (Type 2) charge inlet. Premium equipment includes a

second 3kW Rapid Charge Module, fly screen, aluminum bar

ends, and heated grips.

Locating and referencing information

A good place to locate information about your motorcycle is in

the index, located in the back of this manual.

The terms “right” or “left” refer to the rider’s right or left while

seated on the motorcycle.

Power pack and battery referencing

The Zero SR/F has equipped with high voltage battery pack,

(referred to as a power pack) and a 12 volt battery.

Throughout the manual, references are made to the high voltage

battery pack as a power pack, except for instances on the dash

screens and notifications, where it is referred to as the battery.

Useful Information For Safe Riding

This manual contains two important words, which require extra

attention while reading.

WARNING: Indicates something that could injure you or others.

CAUTION: Indicates things that could damage your motorcycle.

Please read this manual carefully and completely, before

operating this motorcycle. Do not attempt to operate this

motorcycle until you have attained adequate knowledge of its

controls and operating features, and until you have been trained

in safe and proper riding techniques. Regular inspections and

proper maintenance, along with good riding skills, help you

safely enjoy the capabilities and the reliability of this motorcycle.

Disregarding the aforementioned, however, may invalidate the

motorcycle’s warranty.

This high voltage warning symbol is located in

various locations on the motorcycle to inform you that

exposure to high voltage can cause shock, burns,

and even death.

The high voltage components on the motorcycle should only be

serviced by specially trained technicians.

High voltage cables and wiring have a orange-colored insulation

or covering. Do not probe, tamper with, cut, or modify high

voltage cables or wiring.

Introduction

1.3

When To Charge Your Z-Force® Power Pack™

Proper care of the motorcycle’s power pack is essential! In order

to maximize the life of your power pack(s), Zero Motorcycles has

established the following guidelines for proper charging and

operation.

If the power pack is fully discharged, it must be charged

within 24 hours to prevent damage to the power pack.

If you ride regularly, but your ride doesn’t require most of

your power pack’s capacity, your power pack will benefit

from not being charged to 100% unnecessarily. In hot

climates, going for a few rides before recharging will prolong

your power pack’s life by limiting the amount of time it

spends parked at a high state of charge.

If you ride infrequently, once per week or less, recharging the

evening prior to when you need to be at full charge is much

better for your power pack than charging it right after each

ride and having it sit for days between rides at a high state of

charge.

If the power pack’s state of charge is below 30%, we

recommend you charge the power pack to at least 60% and

then disconnect the charger.

CAUTION: Never store your motorcycle at a low state of charge

(below 30% SoC). Leaving the power pack at a low state of

charge for a prolonged period could damage it and void your

warranty.

If you ride in hot weather (>95°F / 35°C) or spend a majority

of your ride at freeway speeds, the power pack will benefit

from not being charged “hot”. Allowing your pack a few

hours to cool off prior to recharging will prolong its life. You

may also benefit from off-peak electricity rates by waiting

until the evening to charge.

Once your motorcycle has been charged, we recommend

that you disconnect the charger. The power pack will go into

“hibernate mode” and self-discharge extremely slowly over

time. So, if you haven’t ridden it for a long while and need to

charge it to 100% SoC, plug it in to the charger for a few

hours prior to your ride. Unplugging the charger when not

needed ensures the best long-term health of your power

pack.

For long term storage (>30 days) of your motorcycle, see

“Parking and Long Term Storage”, on page 6.38.

To ensure best performance of your Zero motorcycle over its

lifetime, please be certain that the motorcycle’s firmware is

up to date. If you have questions, please contact the nearest

Zero Motorcycles dealer.

For other important information regarding the power pack, see

“Power Pack”, on page 5.1.

Introduction

1.4

Emissions Information

The Zero SR/F electric motorcycle is a true freeway-capable

zero-emissions vehicle under California Air Resources Board

(CARB), U.S. Federal (EPA), and European Union standards. It

uses no gasoline or other liquid fuel. It has no tailpipe and

therefore no tailpipe emissions. It also has no exhaust or

evaporative emissions. Because the Zero SR/F runs solely on

electricity, it is the only kind of vehicle which actually gets

cleaner in terms of air pollution each year, as the electricity grid

gets cleaner and more renewable. Zero Emissions Vehicles

(ZEVs) offer greater efficiency, and can help solve the serious air

pollution, global warming, and energy security problems facing

the country and the world.

Parts and Accessories

CAUTION: Only use Zero Motorcycles approved parts and

accessories for your Zero SR/F. Parts and accessories for your

Zero Motorcycle have been checked and tested for safety and

suitability. Zero is unable to accept any liability whatsoever for

parts and accessories which have not been approved for your

Zero Motorcycle.

Zero Motorcycle accessories are designed to complement and

function with other systems on your motorcycle. Your dealer can

accessorize the motorcycle using genuine Zero accessories

A full line of approved parts, accessories and apparel can be

found on the Zero website: www.zeromotorcycles.com/shop/

Identification Number Locations

1.5

Identification Number Locations

Vehicle Identification Number (VIN) / Chassis

Number

The VIN / Chassis Number is a 17-digit number stamped on the

head tube of the frame. Do not alter or remove this number as it

is the legal identifier for your motorcycle.

For information on the breakdown of the VIN, see “Technical

Specifications”, on page 8.1.

For the location of other important labels, see page 2.3.

Power Pack Serial Number

The Power Pack serial number is located on the top and bottom

surfaces of the power pack on the right hand side of the

motorcycle. The serial numbers are hidden from view, when the

motorcycle is fully assembled.

Motor Serial Number

The motor serial number is laser etched on the right hand side of

the motor housing and is visible when the motorcycle is fully

assembled.

Notes

1.6

General Safety Precautions

2.1

Safety InformationGeneral Safety Precautions

General Safety Precautions

This is a performance motorcycle and should be treated with

extreme caution.

Proper safety gear, including a regionally approved helmet,

eye protection, riding boots, gloves, and protective clothing

should be worn while riding to reduce the risk of potential

injury. We highly recommend you ride with the correct

protective clothing including full height riding boots. This

recommendation applies even for short journeys and every

season of the year.

Read all additional warnings and product instructions in this

owner’s manual, as well as safety labels, before operating

your electric motorcycle.

Never permit another individual to ride your electric

motorcycle without proper instruction.

Never use alcohol or mind-altering drugs before operating

your electric motorcycle.

Persons unwilling or unable to take responsibility for their

actions should not use this motorcycle. You assume all

responsibility while operating your motorcycle. The seller

assumes no liability for misuse or operator negligence.

Prior to each use the rider must check everything in the

“every ride” column of the maintenance schedule on

page 6.2, and the charge level of the power pack as

indicated on the dash display charge indicator.

Your safety depends in part on the good mechanical

condition of the motorcycle. Be sure to follow the

maintenance schedule and adjustment requirements

contained in this manual. Be sure you understand the

importance of checking all items thoroughly before riding.

Modifications to the motorcycle may render the vehicle

unsafe and may cause severe personal injury or to others.

Zero cannot be held liable for non-approved modifications.

Be very careful when loading or adding accessories to your

motorcycle. Large, bulky, or heavy items may adversely

affect the handling, performance, and effectiveness of safety

systems of your motorcycle.

General Safety Precautions

2.2

Important Operating Information

Several operating considerations are listed below:

Always turn the key switch and motor stop switch to the OFF

position when not actively riding. Due to the motorcycle’s

silent idle state, it is very easy to forget that the motorcycle is

powered up.

Always extend the kickstand to the down position to disable

the drive system when not actively riding. An accident may

occur if the motorcycle is powered up while getting on or off

the motorcycle and the throttle is twisted.

Toggle the motor stop switch to the OFF position when

backing up or pushing the motorcycle while dismounted.

Using the rear brake when you are stopped on an incline

uses less energy than using partial throttle for hill-holding.

Using partial throttle for hill-holding will heat up the motor

and potentially limit peak power and torque until the motor

cools. The more throttle required to hill-hold, the more heat

will be generated in the motor.

If you plan on riding again the next day or the power pack’s

state of charge is less than 30%, plug your motorcycle into an

AC power source to recharge it. Always use a UL or

CE-approved J1772 (Type 1) or Mennekes (Type 2) outlet

adapter with your motorcycle as these have been approved

for use with the Zero Motorcycles Rapid Charging System.

While unplugged with the key switch in the OFF position, the

motorcycle’s electronics will consume a very small amount of

power and the power pack will drain extremely slowly. If the

motorcycle has been unused for more than 30 days,

disconnect all chargers and turn the key switch to the ON

position to exit long term storage mode and then allow it to

charge for 24 hours to ensure optimal power pack balance is

restored.

CAUTION: Only charge the Zero power pack with the

motorcycle’s on-board charger or an approved Zero accessory

charger.

The power pack does not require nor benefit from deep

discharging. Leaving a power pack in a discharged state will

cause damage. “When To Charge Your Z-Force® Power

Pack™”, on page 1.3.

Failure to follow power pack storage and charging

instructions as described in this Owner’s Manual may void

the warranty of your Zero Motorcycle. These guidelines have

been rigorously tested to ensure maximum power pack

efficiency and life.

Location of Important Labels

2.3

Location of Important Labels

The motorcycle could contain the following information for both North American and European models:

A. VECI (Vehicle Emission Control Information) label

B. VIN label (North America) - certification label

C. VIN label (European Union) - certification label

D. Tire and loading information label

Location of Important Labels

2.4

High Voltage Warning Labels

WARNING: Beware of areas with high voltage warning labels.

For the location of other high voltage components, see “First

Responder Information – High Voltage Component Locations”.

For additional information, see “Power Pack”, on page 5.1.

Controls and Components

3.1

Controls and ComponentsControls and Components

This Page Intentionally Left Blank

Controls and Components

3.2

Motorcycle Controls

Controls and Components

3.3

A. Mirrors

This motorcycle is equipped with convex mirrors. A convex

mirror has a curved surface. Convex mirrors offer a greater

field of view than a similar flat mirror. However, the greater

field of view makes objects seem further away than they

really are. Care must be used when judging the distance of

objects seen in these mirrors.

B. Dash

For description and operation, see “Dash Overview”, on

page 3.19.

C. Front Brake Fluid Reservoir

For description and operation, see “Brakes”, on page 6.10.

D. Right Handlebar Control