Zeta Alarm Systems ZD-CO-9B User manual

CARBON MONOXIDE
POISONOUS GAS ALARM
ZD-CO-9B User Manual

INTRODUCTION
FEATURES
CARBON MONOXIDE AND
HOW IT CAN AFFECT YOU
AND YOUR FAMILY
WHERE TO INSTALL YOUR
DETECTOR
HOW TO INSTALL YOUR
DETECTOR
BATTERY INSTALLATION/
REPLACEMENT
OPERATING FEATURES
UNDERSTANDING THE
PRODUCT’S INDICATORS
MAINTAINING / TESTING
YOUR DETECTOR
WHAT TO DO IN THE EVENT
OF AN ALARM
USEFUL NUMBERS
TECHNICAL INFORMATION
DISPOSAL
7 YEAR WARRANTY
RETURNS
PRODUCT RANGE
NOTES
2
2
3
5
7
8
9
12
13
14
15
16
17
18
19
19
20
CONTENTS
NOTE: This User Manual is also available in large
text and other formats. Please call [phone]
175 for further information

2
INTRODUCTION
Congratulations! You’ve made a wise
investment in an innovative product and
your personal safety. The ZD-CO-9B Carbon
Monoxide Poisonous Gas Alarm is one of a
new generation of domestic life safety products
from Zeta Alarm Systems, which combines the
latest technology and innovative design to
provide an aesthetically pleasing and effective
contribution to your home safety.
The Zeta range of products is constantly being
improved and expanded. Please visit www.
zetaalarmsystems.com to find out about the
latest additions to our product range.
Zeta Alarm Systems provide some of the most
technologically advanced carbon monoxide
detectors in the world.
FEATURES
• Anadvancedelectrochemicalsensor
designed to accurately measure low levels
of carbon monoxide (CO) providing an
early warning of toxic CO levels in your
home
• Detectscarbonmonoxidecontinuously
• Resistanttofalsealarmscausedbynormal
household contaminants
• Soundsaloud85dBalarm(at1m/3feet)
to alert you in case of an emergency
• Test/resetbutton
• Regularself-checktoensuredetectoris
operating correctly
• Simpletomount,portable,idealfor
travelling
• CertiedtotheEuropeanStandardfor
Carbon Monoxide Alarms
BSEN50291:2001
• 7yearwarranty

3
CARBON MONOXIDE
AND HOW IT CAN
AFFECT YOU AND
YOUR FAMILY
Carbon monoxide is a poisonous gas that
killshundredsofpeopleeachyearandinjures
many more. It is often referred to as the silent
killer, it has no odour or taste and cannot
be seen. Like oxygen, CO enters the body
through the lungs during the normal breathing
process. It competes with oxygen by replacing
it in the red blood cells, thereby reducing the
flow of oxygen to the heart, brain and other
vital organs. In high concentrations, CO can
killinminutes.
Many cases of reported carbon monoxide
poisoning indicate that while victims are
aware they are not feeling well, they
become disorientated and unable to save
themselves by either exiting the building or
calling for assistance. Exposure during sleep
is particularly dangerous because the victim
usuallydoesnotwakeup.
Symptoms of CO poisoning
The following symptoms may be related to
CO poisoning which all household members
shouldbemadeawareof:
• Mild Exposure: Slight headache, nausea,
vomiting, fatigue (often described as ‘flu-
like’symptoms)
• Medium Exposure: Severe throbbing
headache, drowsiness, confusion, fast
heart rate
• Extreme Exposure: Unconsciousness,
convulsions, cardiorespiratory failure,
death
Your Zeta CO detector monitors the level
of CO as parts per million (ppm) in the
atmosphere surrounding the detector.
35ppm The maximum allowable
concentration for continuous
exposure for healthy adults in any
8hourperiod,asrecommended
by the Occupational Safety and
Health Administration (OSHA).
200ppm Slight headache, fatigue,
dizziness,nauseaafter2-3
hours.
400ppm Frontalheadacheswithin1-2
hours,lifethreateningafter3
hours.
800ppm Dizziness, nausea and
convulsionswithin45minutes.
Unconsciousness within 2 hours.
Deathwithin2-3hours.
Should you suspect CO may be affecting you
or your family, open the doors and windows
of your property to ventilate, turn off your
appliances and evacuate the premises. At
this time the authorities should be contacted

4
to locate the source of the carbon monoxide
before re-entering the building. Medical
attention should be sought for anyone suffering
the effects of CO poisoning (headache,
nausea,seepage3).
Common sources of CO
• Oilandgasboilers
• Portablegenerators
• Oilorsolidfuelcookers
• Gasorparafnheaters
• Barbecues
• Cloggedchimneys
• Gas,wood,coalorcokereplaces
• Cigarettesmoke
• Gasappliances
• Anyfossilfuelburningappliance
WARNING: This Zeta carbon
monoxide detector is not a combustible
gas detector, nor a smoke detector. Please
install the proper detectors to detect
combustible gases, or smoke.
This CO detector should not be seen as a
substitute for the proper installation, use,
and maintenance of fuel-burning appliances
(includingappropriateventilationandexhaust
systems), nor the sweeping of chimneys.
WARNING: Do not use this carbon
monoxide detector on an intermittent
basis, or as a portable detector for trying to
trace one source of the spillage of combustion
products from fuel-burning appliances or
from chimneys.
Do not:
•IGNOREANYWARNINGFROMYOUR
CO DETECTOR!
•Burncharcoalinsideyourhome,caravan,
tent or cabin
•Install,convertorservicefuel-burning
applianceswithoutproperknowledge,skill
and expertise
•Useagascookerforheatingaroom
•Operateunventedgasburningappliances
using paraffin or natural gas in closed
rooms
•Operatepetrol-poweredenginesindoors
or in confined areas
•Ignoreasafetydevicewhenitshutsan
appliance off
Always:
•Buyappliancesacceptedbyarecognised
testing laboratory
•Installappliancesaccordingtothe
manufacturer’s instructions
•Haveapplianceinstallationscarriedoutby
professionals (for gas appliances engineers
should be registered)
•Haveyourappliancescheckedregularly
by a qualified service engineer
•Haveyourchimneysanduescleaned
professionally every year

5
•Makeregularvisualinspectionsofallfuel-
burning appliances
•Donotbarbecueindoors,orinan
attached garage
•Openwindowswhenareplaceoroil/
solidfuelcookerisinuse
•OnlyinstallCOdetectorsthatmeetthe
requirementsofBSEN50291:2001in
your home
•BeawareofCOpoisoningsymptoms(see
page3)
EDUCATE YOURSELF AND YOUR FAMILY
ON THE SOURCES AND SYMPTOMS OF
CO POISONING AND HOW TO USE
YOUR CARBON MONOXIDE DETECTOR
WHERE TO INSTALL
YOUR DETECTOR
WARNING: This detector will only
indicatethe presence ofcarbon monoxide
gas at the sensor. Carbon monoxide gas may
be present in other areas.
In which room should the detector be
installed?
Ideally, an apparatus should be installed
in every room containing a fuel burning
appliance. Additional apparatus may be
installed to ensure that adequate warning
is given for occupants in other rooms, by
locatingapparatusin:
•Remoteroomsinwhichtheoccupant(s)
spendconsiderabletimewhilstawakeand
from which they may not be able hear an
alarm from apparatus in another part of the
premises, and
•Everysleepingroom
However, if there is a fuel burning appliance
in more than one room and the number of
apparatus is limited, the following points
should be considered when deciding where
besttoputtheapparatus:
•Locatetheapparatusinaroomcontaining
a flueless or open-flued appliance, and
•Locateapparatusinaroomwherethe
occupant(s) spend most time
•Ifthedomesticpremisesisabedsit(a

6
single room serving as both sitting and
bedroom) then the apparatus should be
putasfarfromthecookingappliances
as possible but near to where the person
sleeps
•Iftheapplianceisinaroomnotnormally
used (for example a boiler room), the
apparatusshouldbeputjustoutsidethe
room so that the alarm may be heard more
easily.
Where in the room should I place the
detector?
Apparatus located in the same room as a
fuel-burning appliance:
aFor both wall and ceiling mounted
apparatusthefollowingapplies:
•Theapparatusshouldbeatahorizontal
distanceofbetween1mand3mfrom
the potential source
•Ifthereisapartitioninaroom,the
apparatus should be located on the
same side of the partition as the potential
source
•CarbonMonoxidedetectorsinrooms
with sloped ceilings should be located at
the high side of the room
bIn addition to the previous points the
followingmustbeobserved:
Iftheapparatusislocatedonawall:
•itshouldbelocatedclosetotheceiling;
•itshouldbelocatedataheightgreater
thantheheightofanydoororwindow;
•itshouldbeatleast150mmfromthe
ceiling.
Iftheapparatusislocatedontheceiling:
•itshouldbeatleast300mmfromany
wall and any ceiling obstruction e.g.
light fittings.
Apparatus located in sleeping rooms
and in rooms remote from a fuel burning
appliance:
•Apparatuslocatedinsleepingrooms
or located in rooms remote from the
fuel-burning appliance should be located
relatively close to the breathing zone of
the occupants
Where not to put the detector
Theapparatusshouldnotbeinstalled:
•Inanenclosedspace(forexampleina
cupboard or behind a curtain)
•Whereitcanbeobstructed(forexample
by furniture)
•Directlyaboveasink
•Nexttoadoororwindow
•Nexttoanextractorfan
•Nexttoanairventorothersimilar
ventilation openings
•Inanareawherethetemperaturemay
dropbelow-10°Corexceed40°C
•Wheredirtanddustmayblockthesensor
•Inadamporhumidlocation(forexample
in a bathroom)

7
•Lessthan1m/3feetfromanyappliance
•Within1m/3feetofmobilephones
WARNING: Prolonged exposure to
temperatures outside those stated above
will reduce battery and sensor life.
HOW TO INSTALL
YOUR DETECTOR
NOTE: This apparatus should be
installed by a competent person who
feels able to install it according to the
instructions.
Firstly write the installation date on your
detector in the area provided. We recommend
that your detector is installed on the wall.
To mount on a wall or ceiling:
Please ensure that you use the screws provided,
as they were chosen specifically for use with
this product. Use template below for guidance
onmarkingholepositions.Drillholesintothe
wall. Insert the plastic wall plugs. Screw in
the screws. Ensure screws are protruding from
thewallby3mmtoallowdetectortoslotonto
screws.
To place on a shelf:
The base of the detector has been designed
to allow it to stand freely on a shelf.
WARNING: When placing on a shelf,
please follow to the recommendations for
positioning as described on pages 5 to 7.
90mm
Drill hole spacing

8
eTest the sounder, batteries and circuitry by
pressing and holding the Test/Reset button
for1second.Thesoundershouldsound
as soon as the button is pressed, and the
Alarm LED will illuminate red for a short
timeindicatingthatthesounderisworking
and the batteries are providing power to
the unit. This test for the sounder, batteries
andcircuitryshouldbeperformedweekly.
BATTERY
INSTALLATION /
REPLACEMENT
a If the detector is already wall or ceiling
mountedthenunhookitfromthemounting
screws.
bRemove the battery cover located on the
backofthedetector.
cReplace the batteries with 2 x approved
1.5voltAAsizealkalinebatteries(see
page16forrecommendedbatteries),
makingsurethebatteriesarethecorrect
way round. Use of batteries other than
those recommended by Zeta Alarm
Systems may have a detrimental effect
on the detector’s operation. Replace the
battery cover and return the detector to its
original position.
dYour advanced Zeta detector requires a
short ‘warm-up’ period before it is fully
operational.
If you have followed all of the above steps
correctly, your unit will begin monitoring
forCOinaround3minutes.Whenthe
3minutewarm-upperiodiscomplete,
the Power LED will flash green once
per minute to indicate that the alarm is
receiving power from the batteries and is
fully operational (if your detector chirps or
entersalarmfollowingthe3minute
warm-up period then please refer to page
12).
Press ridged
area in and
slide door out
to reveal battery
compartment

9
WARNING: Prolonged exposure to the
sounder in close proximity to your ears
may damage your hearing.
Under normal operating conditions, the
batteriesshouldlastforatleast12months.
Thedetectorwillnotprotectagainsttherisk
of carbon monoxide poisoning when the
batteries have drained.
WARNING: Prolonged exposure to
temperatures outside those stated above
will reduce battery and sensor life.
OPERATING FEATURES
Your Zeta detector offers many features which
set it apart from other CO detectors on the
markettoday.
Test/Reset button feature
Thisbuttonwill:
•Testthesounder,batteriesandcircuitry
•Allowyoutotestthesensorbyintroducing
a source of CO into the detector (see
‘Testing The Sensor’ below)
•Silencetheloud85dBsounderduringan
alarm (only possible when current CO level
islessthan50ppm)
Testing the sounder, batteries and
circuitry
Test the sounder, batteries and circuitry by
pressing and holding the Test/Reset button
for 1 second to conrm that the detector is
operating properly. The sounder should sound
as soon as the button is pressed, and the
Alarm LED will illuminate red, indicating that
thesounderisworkingandthebatteriesare
providing power to the unit. This test for the
sounder, batteries and circuitry should be
performedweekly.
Testing the sensor
NOTE: We suggest the use of an
incense stick or cigarette as the inefficient

10
way in which these products burn means
the smoke given off contains a detectable
localised amount of carbon monoxide.
Alternative sources of smoke, for example
an extinguished candle or match, will not
contain sufficient levels of carbon monoxide
to obtain a response from the detector during
this test. Please note your CO detector will not
detect smoke.
If testing the sensor for the first time after
installation, or replacing the batteries, make
sure that the alarm has completed the initial
3 minute warm up period and the power LED
is flashing green once every minute.
CAUTION: Sensor testing should only
be performed by a responsible adult.
This test should be performed annually.
NOTE: CO test kits may be used in
order to avoid having to burn incense
sticks or cigarettes. However we recommend
that incense sticks are used as they are cheap
and readily available.
•Readallstepsthoroughlybeforeattempting
to test your the sensor
Step 1 If the detector is wall or ceiling
mountedunhookthedetectorfrom
the screws.
Step 2 Cover the sounder vents with one
hand. Press and hold the Test/
Reset button down with your
thumb/finger until the Power LED
illuminates green and the sounder
sounds for a second time (this
shouldhappenafteraround5
seconds). Release the Test/Reset
button. Upon releasing the Test/
Reset button the Power LED will
flash green once every second.
This indicates that the sampling
rate of the detector has increased
andcanbetestedusingaknown
source of CO.
Step 3 Lightanincensestickorcigarette
using a match or lighter. If using
anincensestickbesuretoblow
out the flame so that the incense
stickissmouldering.Extinguish
the lighter, or put out the match
and place it into a dish of water.
Step 4 Turn the detector on its side
so that the vents on the right
Test/Reset
Button

11
hand side of the detector are
pointing downwards (see
diagram opposite). Hold the
burningincensestickorcigarette
around15cm(6inches)below
thedetector,sothatthesmoke
enters the vents on the side of
the detector. An increase in the
localised carbon monoxide level
within the sensor to more than
50ppmwillcausethesounder
to sound for one cycle of four
loud beeps and the Power LED
to illuminate green for a short
time. This is the end of the test.
The Power LED will no longer
flash green every second but
will revert to flashing once every
minute as the detector will go
backtonormaloperatingmode
(Itmaytakeuptotwominutes
ofexposuretothesmokefor
the localised level of carbon
monoxide within the sensor to
reachover50ppm).Nowmove
the source of CO away from the
detector as the test is finished.
Step 5 After step 4, put out the incense
stickorcigarettebyplacingitinto
a dish of water. Ensure that all
flames have been extinguished.
NOTE: If the localised carbon monoxide
level within the sensor does not reach
50ppm during the test, the sensor test will
stop automatically after 3 minutes.
15cm
(6”)

12
contact technical support for advice. If the
product is no longer in warranty replace it
immediately!
Zeta Technical Support Line
9.00am–5.00pm,Monday–Friday.
Telephone: [phone]
e-mail:suppor[email protected]
UNDERSTANDING
THE PRODUCT’S
INDICATORS
The higher the concentration of carbon
monoxide detected by the detector, the
quicker it will respond. When sufcient
carbon monoxide is detected a loud audible
signal(85dBat1m/3feet)willbeemitted
and the Alarm LED will flash red once every
second.
The Alarm will sound:
•Between60and90minuteswhen
exposedto50ppmofCO
•Between10and40minuteswhen
exposedto100ppmofCO
•Within3minuteswhenexposedto
300ppmormore
Fault / low battery signal:
Theunitcontinuouslychecksthesettingsofits
sensor and circuitry. If any of these settings
are found to be incorrect or if the batteries
become low then the detector will emit a
single audible chirp once per minute for up
to30days.IMPORTANT: This does NOT
mean that the detector has detected carbon
monoxide.
Replace batteries immediately. If the product
continues to chirp despite having new batteries
and the product is still within warranty then

13
MAINTAINING /
TESTING YOUR
DETECTOR
Maintenance
Your detector will alert you to potentially
hazardous CO concentrations in your home
when maintained properly. To maintain your
Zetadetectorinproperworkingorder,andto
ensure that the sensor will last for the lifetime of
theproduct,itisrecommendedthatyou:
•Testthesounder,batteriesandcircuitryof
yourdetectoronceperweekbypressing
andholdingtheTest/Resetbuttonfor1
second (see page 9)
•PerformtheSensorTestannually
(see page 9)
•Keepthedetectorfreeofdustbygently
vacuuming the case with a soft brush
attachment when required.
To prevent the possibility of contaminating the
sensor in your detector and thus affecting its
reliability:
•Neverusecleaningsolutionsonyour
detector. Simply wipe with a slightly damp
cloth
•Donotpaintthedetector
•Donotsprayaerosolsonornearthe
detector
•Donotuseanysolventbasedproducts
near the detector
•Movethedetectortoasafelocationand
store in a plastic bag before painting, wall
papering, or performing any other activities
using substances that emit strong fumes.
Remember to remove it from the bag and
return the detector to its original location
when these activities are finished
Failure of any test should be reported to
the technical support line (see page 19 for
contact details).
Do not attempt to repair your CO detector.
Do not remove any screws or open the main
casing of your detector. Any attempt to do so
may cause malfunction and will invalidate the
warranty.

14
WHAT TO DO IN THE
EVENT OF AN ALARM
WARNING: A loud alarm is a warning
that unusually high and potentially lethal
levels of carbon monoxide are present.
Never ignore this alarm, further exposure
can be fatal. Immediately check residents for
symptoms of carbon monoxide poisoning,
and contact the proper authorities to resolve
all CO problems. NEVER IGNORE ANY
ALARM.
Please carefully review this owner’s manual to
ensurethatyouknowwhatactionstotakein
the event of an alarm.
What to do during an alarm
•Keepcalmandopenthedoorsand
windows to ventilate the property
•Stopusingallfuelburningappliancesand
ensure, if possible, that they are turned off
•Evacuatethepropertyleavingthedoors
and windows open
•Ringyourgasorotherfuelsupplierontheir
emergencynumber;keepthenumberina
prominent place
Write your fuel supplier’s emergency number
here(seeoppositeformoreusefulnumbers):
____________________________________
•Donotre-enterthepropertyuntilthealarm
has stopped. When exposed to fresh air it
cantakeupto10minutesforthesensorto
clear and the alarm to stop depending on
the level of carbon monoxide detected
•Getmedicalhelpimmediatelyforanyone
suffering the effects of carbon monoxide
poisoning (headache, nausea), and
advise that carbon monoxide poisoning is
suspected
•Donotusetheappliancesagainuntilthey
havebeencheckedbyanexpert.Inthe
case of gas appliances the engineer must
be registered

15
UK USEFUL NUMBERS
National Gas Emergency Service
Gas Safe register
Solid Fuel Association
Advisory service for domestic and solid fuel
appliances
HETAS
Trade association for solid fuel engineers
OFTEC
Trade association for Oil Fired Appliance
engineers
NACS
National Association of Chimney Sweeps
IPHE
Institute of Plumbing and Heating Engineers
0800 111 999 (24 Hours)
0800 408 5500
0845 601 4406
0845 223 3033
0845 658 5080
01785 811 732
01708 472 791

16
TECHNICAL INFORMATION
DetectorSpecications: ModelZD-CO-9B
SensorType: Electrochemical
SensorLife: 7Years
AlarmSoundLevel: 85dBat1m/3feet
RecommendedBatteries: SizeAAAlkaline-DuracellLR6,EnergizerLR6,GoldPeak15A
BatteryLife: Exceeds1yearundernormaloperatingconditions,replaceable
TemperatureRange: -10ºC(14ºF)to40ºC(104ºF)
OperatingHumidityRange: 30-90%RH
Weight(inc.batteries): 125grams(4.4oz)
Certiedto: BSEN50291:2001
WARNING: Prolonged exposure to temperatures and humidity outside those stated
above will reduce battery and sensor life.
This Zeta carbon monoxide detector is designed to continuously monitor for CO. Its response
timesmeettherequirementsoftheEuropeanstandardBSEN50291:2001.
Thealarmwillsound:
•Between60and90minuteswhenexposedto50ppmofCO
•Between10and40minuteswhenexposedto100ppmofCO
•Within3minuteswhenexposedtoCOlevelsof300ppmormore

17
DISPOSAL
Waste electrical products should not be
disposed of with regular household waste.
Please recycle where facilities exist. Check
with your local authority, retailer or the Zeta
Technical Support Line (see page 19 for
contact details) for recycling/disposal advice
as regional variations apply.
The batteries should be removed before
disposal of the detector. Both the batteries and
the detector should be disposed of in line with
current regulations.
You can also return your carbon monoxide
detector to us for disposal. For return address
see the section on Returns. Please include a
note confirming the product is being returned
for disposal.
WARNING: DO NOT ATTEMPT TO
OPEN - DO NOT BURN
WARNING: APPARATUS
CONFORMING TO THIS STANDARD
MAY NOT PROTECT PEOPLE WHO ARE AT
SPECIAL RISK FROM CARBON MONOXIDE
EXPOSURE BY REASON OF AGE,
PREGNANCY OR MEDICAL CONDITION. IF
IN DOUBT, CONSULT YOUR DOCTOR.
A CARBON MONOXIDE DETECTOR IS NOT
ASUBSTITUTEFORASMOKEALARMORA
COMBUSTIBLE GAS DETECTOR.
THE ZD-CO-9B HAS AN OPERATIONAL
LIFETIME OF 7 YEARS FROM THE DATE IT IS
INSTALLED AND ACTIVATED. RECORD THE
DATE OF INSTALLATION ON THE STICKER
PROVIDED AND REPLACE UNIT AFTER 7
YEARS OF OPERATION.

18
7 YEAR WARRANTY
Warranty coverage
Zeta Alarm Systems warrants to the original
purchaser that its enclosed sealed carbon
monoxide detector be free from defects in
materials and workmanship under normal
residential use and service for a period of 7
(seven) years from the date of purchase.
Provided it is returned with postage prepaid
and proof of purchase, Zeta Alarm Systems
hereby warrants that during the 7 (seven) year
period commencing from the date of purchase
Zeta Alarm Systems, at its discretion, agrees to
replace the unit free of charge. The warranty
on any replacement Zeta ZD-CO-9B Carbon
Monoxide Poisonous Gas Alarm will last for
the remainder of the period of the original
warranty in respect of the detector originally
purchased–thatisfromthedateoforiginal
purchase and not from the date of receipt of
the replacement product. Zeta Alarm Systems
reserves the right to offer an alternative
product similar to that being replaced if the
original model is no longer available or in
stock. This warranty applies to the original
retail purchaser from the date of original retail
purchase and is not transferable. Proof of
purchase is required.
Warranty disclaimers
This warranty does not cover damage resulting
from accident, misuse, disassembly, abuse or
lack of reasonable care of the product, or
applications not in accordance with the user
manual. It does not cover events and conditions
outside of Zeta Alarms Systems’ control, such
as Acts of God (fire, severe weather etc). It
does not apply to retail stores, service centres
or any distributors or agents. Zeta Alarm
Systems will not recognise any changes to
this warranty by third parties. Zeta Alarm
Systems shall not be liable for any incidental
or consequential damages caused by the
breach of any expressed or implied warranty.
Except to the extent prohibited by applicable
law, any implied warranty of merchantability
or fitness for a particular purpose is limited in
duration to 7 years.
This warranty does not affect your statutory
rights. Except for death or personal injury,
Zeta Alarm Systems shall not be liable for
any loss of use, damage, cost or expense
relating to this product or for any indirect, or
consequential loss, damages or costs incurred
by you or any other user of this product.
The warranty does not cover the batteries
which are considered user-replaceable parts.

19
PRODUCT RANGE
Zeta Alarm Systems provide an extensive
range of Fire Alarm Systems, Gas Detection
& Emergency Systems. For more details visit
www.zetaalarmsystems.com
RETURNS
Should you encounter a problem with your
alarm, we recommend that you contact the
Zeta Technical Support Line in the first instance
for advice on [phone]
(9.00am–5.00pm, Monday–Friday), as we
maybeabletoremedytheproblemquickly
over the phone (this is to prevent unnecessary
returns that take a longer time to process).
Alternativelye-mail:
suppor[email protected]
If there is a fault that we are unable to resolve
then our technical support team member will
issue you with a returns authority number so
that your product can be returned for testing.
To return your Zeta ZD-CO-9B under warranty,
senditsuitablypackedandwiththebatteries
disconnected with postage prepaid; a note
indicating the returns authority number and
describing the reason for return, with proof of
purchaseto:
Zeta Alarm Systems
Detection House
72-78 Morfa Road
Swansea
SA1 2EN