ZGO Solutions e-ZGO 12 Series User manual

ASSEMBLY GUIDE
ENGLISH
Rev. 01
2021.04.27
e-ZGO
Series 12&22

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2
Table of contents
1. General
• 1.1 Local value of the user manual
• 1.2 Intended use
2. Safety Information
• 2.1 Informal safety measures
• 2.2 Use of the adjustable frame
• 2.3 Specific Dangers
• 2.4 In an emergency
• 2.5 Maintenance
• 2.6 Cleaning
3. Packaging
• 3.1 Part Check List
• 3.2 Screw Part List
4. Assembly
• 4.1 Torque Guide
• 4.2 Assembly Step by Step
5. Operating Instructions
• 5.1 Zero Setting
• 5.2 General Operation
• 5.3 Container and Shelf Stop postion
• 5.4 Change the displayed desktop position (cm or inch)
• 5.5 Saving a desktop position
• 5.6 Adjusting the desktop to a saved position
• 5.7 Reset control unit to factory settings
• 5.8 Changing the desktop height displayed
6. Programmable Remote Control Operating Instructions
• 6.1 Enter the setting menu
• 6.2 Change the displayed desktop position (cm or inch)
• 6.3 Intelligent system protection for desktop move up
• 6.4 Intelligent system protection for desktop move down 6.5 Changing the desktop height displayed
• 6.6 Lock or unlock the programmable remote control
7. Troubleshooting
• 7.1 Possible faults and remedies
• 7.2 Error Messages & Error code

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1.1 Local value of the user manual
The guiding principle for safe use and trouble-free operation of this adjustable frame is the knowledge of basic safety information
and regulations. This user manual includes the most important information needed for assembling and operating the adjustable
frame safely. More importantly, the safety information about the adjustable frame must be observed at all times.
1.2 Intended use
The adjustable frame must be used only as a workstation for sitting / standing within the oce environment or other indoor areas.
Please observe the provision of section 2, Safety Information. Children may be unaware of the dangers caused by the adjustable
frame if unsupervised. Any other use except the above should be considered improper. The manufacturer can in no way be held
liable for damage arising from improper use.
1. General
2. Safety Information
When installing and using electrical equipment, basic safety precaution should always be followed to avoid a risk of fire, elec-
tric shock, or injury to persons.
2.1 Informal safety measures
• Keep the user manual in the place where the adjustable frame is used at all times.
• Keep children away from the appliance when operation.
2.2 Use of the adjustable frame
• When adjusting upwards and downwards, make sure that no persons or items will collide with the frame.
• Don’t use the adjustable frame on an uneven surface, or it will not be steady.
• Never exceed the maximum load capacity on the adjustable frame. Please check the load capacity in Section 7, Specification.
• The control unit is only used for specified linear actuator, don’t use appliances not recommended by the manufacturer.
2.3 Specific Dangers
• When assembling and operating the adjustable frame, make sure there is enough space to avoid collisions in all available
directions.
• Don’t pull, push or lift the frame if operating. Make sure to avoid twisting the legs.
• Insert the plug only into a proper socket. If it does not fit, contact a qualified electrician to install the proper outlet. Don’t change
the plug in any way.
• Be aware that the control box can only be connected to the voltage printed on the label.
2.4 In an emergency
• Stop using the adjustable frame immediately if you notice anything unusual (strange sounds etc.).
• The frame should be repaired by professional sta. Stop using the adjustable frame until it has been successfully repaired.
• Any other emergencies please contact customer services.
2.5 Maintenance
• The adjustable frame and its components are low-maintenance items and need no special regular maintenance.
• Any broken components removed must be replaced with new, original components made by the manufacturer.
• Don’t alter the construction of the adjustable frame.
2.6 Cleaning
• Clean the frame once a week with a dry cloth.
• Clean the frame with a damp cloth and a weak solution of cleaner once every two weeks.
Any changes or modification not expressly approved by the manufacturer could void the user’s authority to
operate the equipment.

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3. Packaging
Power Cable (1 Pcs) Remote Control (1 Pcs)
M6x12 (12 Pcs)
End Pipe (2 Pcs) Feet (2 Pcs)
Frame (2 Pcs) Connection Cable (1 Pcs)
ST 4.8x19 (8 Pcs)
3.1 Part Check List
Leg (2 Pcs)
Control Unit (1 Pcs)
ST 4.2x16 (2 Pcs)
Before attempting assembly of the Height Adjustable Frame, please read safety information in Section 2.
Torque Guide
Max torque
• M6 Screw’s max torque = 6nm
• M8 Screw’s max torque = 6nm
• M10 Screw’s max torque = 6nm
• Tapping screws is hand tightening only
3.2 Screw List
Control Unit installing Card
(1 Pcs)
M3.5X12 (2 Pcs) M6X25 (8 Pcs)
Parts displayed above may vary, based upon Frame Configuration

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M6x12
M6x12
M6X25
4. Assembly
4.2 Assembly Step by Step
Step 1
Adjust Top Frme to suitbe ength.
Step 4
Assemble the End Pipe and Frame as illustrated above. Please refer to
Torque Guide.
Step 2
Assembe the Leg nd Frme s iustrted bove. Pese refer to Torque
Guide.
Step 3
Mount the End Pipe as illustrated above.
Step 5
Mount the Feet as illustrated above. The smooth side of the plate
faces the foot. Please refer to Torque Guide.
ST 4.8x19
Step 6
Mount the Frame and End Pipe to the Table top as illustrated above. Please
refer to Torque Guide.

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ST 4.2X16
4. Assembly
4.2 Assembly Step by Step
Step 8
Connect the Cables to the Control Unit as illustrated above.
Step 7
Mount the Control Unit Bracket as illustrated above. Please refer to Torque
Guide.
Step 9
Mount the Control Unit as illustrated above.
Step 10
Connect the Connection Cable to the Leg as illustrated above.
ST 3.5x12
Step 11
Mount the Remote Control to the Table top as illustrated above.
Please refer to Torque Guide.
Step 12
Perform Zero Setting.
Do not put power to the system before it is fully assembled.

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5. Operating Instructions
Please read below instructions carefully before operating the system.
Up Down
5.1 Zero Setting:
When using the height adjustable frame for the first time lower the desk to the lowest height as explained below before proceeding .
• Press ▼ button and keep pressing the button until the desktop has reached the lowest position (programmed desktop position).
• Press ▼ button again and hold. After about five seconds, the desktop will slowly move further down until it reaches the lowest
• possible desktop position.
• Release ▼ button. The electric height adjustable frame is now ready for use.
Zero setting position is approximate 5mm lower than original starting height position.
Setting Button
SMemory Position 1
1
Memory Position 3
3
Memory Position 2
2
5.2 General Operation:
This function enables you to adjust the frame upwards or downwards.
Press ▲ or ▼ button and keep pressing the button until the required frame height is reached.
The frame will continue moving upwards or downwards until you release the button or the maximum / minimum
height is reached.
5.3 Container and Shelf Stop position:
These two features can be used to limit the movement area of the desktop (e.g. if a container is placed underneath the desktop). A container
stop position can be defined in the lower half of the movement area, a shelf stop position in the upper half. If a container stop position is set,
this position will be the lower limit position. If a shelf stop position is set, this position will be the new upper limit position.
To store a container stop / shelf stop position, go on as shown below:
• Move the frame to the position where the container stop / shelf stop position shall be stored. Do so by pressing the ▼ or ▲ until you
reach the desired position.
• Press both up and down button (▲ & ▼) for 10 seconds. The control unit will click twice when the container stop / shelf stop position
is stored.
A container stop position can only be stored in the lower half of the movement area and a shelf stop in the upper half.
These steps have to be done for a container stop and a shelf stop position separately!
To remove the container stop/ shelf stop position follow the instructions below:
• Move the frame to any position in the lower half to deactivate the container stop. Move the frame to any position in the upper half
to deactivate the shelf stop. Do so by pressing the ▲ or ▼ button until you reach the desired position.
• Press both up and down button (▲ & ▼) for 10 seconds. The control unit will click once when the container stop / shelf stop position
is deactivated.
These steps have to be done for a container stop and a shelf stop position separately!

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5. Operating Instructions
5.4 Saving a desktop position:
This function allows you to save a defined desktop height. One desktop height can be saved per memory position key. To save a
position follow the instructions below:
• Adjust the desktop to the desired desktop position you would like to save. The display will show the desktop height (e.g. 73cm).
• Press the Setting button (S). The display will read S --.
• Press the desired memory position button (e.g. 2). The display will read S 2.
• The set desktop position will now be saved to the selected memory position button.
When turning on the ZGO Control Unit for the first time, all saved positions are set to the lowest desktop height
(minimum desktop position).
5.5 Adjusting the desktop to a saved position:
You can use this function to adjust the desktop to a saved height.
To change to a saved position, follow the instructions below:
• Press the desired memory position button (e.g. 2) and hold it down. The desktop will move until it reaches the saved position.
• If you release the key before the saved position is reached the desktop will stop and the saved desktop position will not be
reached.
• The desktop has reached the saved position. Now release the memory position button. The display will read the current (saved)
desktop position.
6. Programmable Remote Control Operating Instructions
The following actions should only be performed by properly trained personnel.
6.1 Enter the setting menu
Follow the instructions below to enter the setting menu to change the settings for the control unit.
• Press the “S” button five seconds. The display will read “S – X”.
• The display will start flashing.
• Pressing up or down button (▼ or ▲) to choose which parameter to change.
• Press the “S” button to enter the setting.
6.2 Change the displayed desktop position (cm or inch)
Follow the instructions below to change the displayed desktop position from centimeters to inches or the other way around. The desktop
position itself is not affected by this function.
• Within the setting menu choose “S – 1”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to choose the desired setting. “0” means display with “cm” while “1” means display with
“inch”.
• Press the “S” button to finish the setup.
6.3 G-Sensor Protection with Sensitivity range options.
Follow the instructions below to change the sensitivity of G-Sensor Protection for desktop move up and down.
• Within the setting menu choose “S – 2”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to choose the desired setting. “0” means G-sensor close, “1” means G-sensor least sensi-
tive, “8” means G-sensor most sensitive.
• Press the “S” button to finish the setup.

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6. Programmable Remote Control Operating Instructions
If one or more motors are changed in a system, the control box must be reset to factory settings and a manual reset
has to be performed!
7. Troubleshooting
In this section you will find detailed information on the following topics:
• Possible faults and remedies
• Error messages on the remote control display
7.1 Possible faults and remedies
6.8 Lock or unlock the programmable remote control
Follow the instruction below to lock or unlock the programmable remote control.
• Press the “S” and up button (▲) and hold for five seconds.
• The display will show “Loc” which means the remote control is now locked.
• Press the “S” and down button (▼) and hold for five seconds.
• The display will show the height which means the remote control is now unlocked.
6.9 Reset control unit to factory settings
Follow the instructions below to use a configured control unit on another identical electric height adjustable frame or to reset the control
unit to its original factory settings.
• Press the up and down button (▼ and ▲) and hold for ten seconds.
• The control unit will “bi” and flash “000”.
• Press the down button (▼) until the display shows the height of the desktop. The control unit has now been reset to the original
factory settings.
6.6 Changing the desktop height displayed
Follow the instructions below to change the height shown on the display but not the actual position of the desktop.
• Within the setting menu choose “S – 5”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to adjust the number for the height shown on the display.
• Press the “S” button to finish the setup.
6.7 Run automatically with memory position.
Follow the instructions below to change the run automatically with memory position function on or off.
• Within the setting menu choose “S – 6”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to choose the desired setting. “0” means on , “1” means off.
• Press the “S” button to finish the setup.
6.5 Obstraction response with sensitivity range options for desktop move down
Follow the instructions below to change the sensitivity of the intelligent system protection for desktop move down.
• Within the setting menu choose “S – 4”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to choose the desired setting. “0” means obstracition response close, “1” means obstracition
response least sensitive, “8” means obstracition response most sensitive.
• Press the “S” button to finish the setup.
6.4 Obstraction response with sensitivity range options for desktop move up
Follow the instructions below to change the sensitivity of the obstracition response for desktop move up.
• Within the setting menu choose “S – 3”.
• Press the “S” button to enter the setup menu.
• Press the up or down button (▼ or ▲) to choose the desired setting. “0” means obstracition response close, “1” means obstracition
response least sensitive, “8” means obstracition response most sensitive.
• Press the “S” button to finish the setup.

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Legs not working
Possible Cause Remedy
Ξ Power Cable is not connected
Ξ Legs are not connected
Ξ Poor plug contact
Ξ Control Unit is defective
Ξ Remote Control is defective
Ξ Plug the Power Cable into the Control Unit
Ξ Plug the Motor Cables into the Control Unit and Legs
Ξ Check all connections
Ξ Replace the Control Unit
Ξ Replace the Remote Control
7. Troubleshooting
Possible Cause Remedy
Ξ Mains power breakdown or main power is plugged o
during movement
Ξ Control Unit is defective
Ξ Remote Control is defective
Ξ Leg is defective
Ξ Zero setting (if movement is only possible downwards)
Ξ Replace Control Unit
Ξ Replace the Remote Control
Ξ Replace the Leg
Legs only operating in one direction
Possible Cause Remedy
Ξ Power Cable is not connected
Ξ Remote Control is not connected
Ξ Control Unit is defective
Ξ Power Cable is defective
Ξ Remote Control is defective
Ξ Poor plug contact
Ξ Exposed to liquids
Ξ Plug the power cable into the control unit
Ξ Plug in the remote control
Ξ Replace the Control Unit
Ξ Replace the Power Cable
Ξ Replace the remote control
Ξ Check all connections
Ξ Replace the remote control
Control Unit or Remote Control is not working
7.2 Error messages & Error code (Only on external remote with display)
The display reads HOT.
Possible Cause Remedy
Ξ The control unit is fitted with overheating
protection. Overheating has caused it to
stop the control unit
Ξ Wait until the control unit has cooled down and HOT is no longer displayed. The
control unit is then operational again
The display reads E + an error code
NOTE: (If dierent error code than shown below, contact customer service)
Possible Cause Remedy
Ξ There is an internal fault in the
control unit
Ξ Proceed as indicated in the following list

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7. Troubleshooting
Error code Note How to handle it
E01 Ξ The main supply voltage is over 45V Check the main power supply
E02 Ξ The height deviation between the screws exceeds
1cm Re-initialize
E04 Ξ Remote control connecting or communication
error Check the remote control cable
- -- Ξ In the event of a drag-stop display Release the button and run again
E06 Ξ Main power start did not succeed, lower than 20V Replace the main power supply, or check the main
power cable
E07 Ξ Protect when the main power supply is running,
lower than 20V Power up again
E08 Ξ Tilt when the desktop is running Re-initialize
HOT Ξ High power supply temperature, or run over 2
minutes in 18 minutes Wait for the power temperature to drop and rerun
E11 Ξ Motor 1 not connected Check the cable
E12 Ξ Motor 1 Error in current sampling channel Replace the control panel
E13 Ξ Motor 1 missing phase, phase line disconnect Check if the motor is not properly connected to the line
E14 Ξ Motor 1 hall error, or hall line disconnect Check the hall signal, or replace the cable
E15 Ξ Motor 1 internal short circuit Replacing the motor
E16 Ξ Motor 1 locked-rotor Re-initialize

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7. Troubleshooting
Error code Note How to handle it
E17 Ξ Motor 1 wrong direction of operation Switch the motor line or hall line
E18 Ξ Motor 1 overload Reduce load
E21 Ξ Motor 2 not connect Check the cable
E22 Ξ Motor 2 error in current sampling channel Replace the control panel
E23 Ξ Motor 2 missing phase, phase line disconnect Check if the motor is not properly connected to the line
E24 Ξ Motor 2 hall error, or hall line disconnect Check the hall signal, or replace the cable
E25 Ξ Motor 1 internal short circuit Replacing the motor
E26 Ξ Motor 2 locked-rotor Re-initialize
E27 Ξ Motor 2 wrong direction of operation Switch the motor line or hall line
E28 Ξ Motor 2 overload Reduce load
E40 Ξ Controller drop line in series Check the cable
E41 Ξ Error in the series signal Check the cable, or replace the controller
E42 Ξ Memory error Replacing the controller
E43 Ξ Disable sensor error Replacing the controller
If the mains power supply is lost or becomes disconnected from the control unit during movement of the drives, zero
setting might be necessary.