Zultys WIP2 User manual

WIP2
Manual Part Number 90-18800
User’s Manual
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale CA 94085-5327
USA
[phone]
http://www.zultys.com

Notice
The information contained in this document is subject to change without notice.
Zultys Technologies makes no warranty of any kind with regard to this material, including, but
not limited to, the implied warranties of merchantability and fitness for a particular purpose.
Zultys Technologies shall not be liable for errors contained herein or for incidental or
consequential damages in connection with the furnishing, performance, or use of this material.
Zultys Technologies assumes no responsibility for the use or reliability of interconnected
equipment that is not furnished by Zultys Technologies.
This document contains proprietary information which is protected by copyright. The contents of
this manual and the associated software are the property of Zultys Technologies, and all rights are
reserved. No part of this document may be photocopied, reproduced, stored in any computer
format, translated to another language, or publicly displayed without the prior written consent of
Zultys Technologies.
The information contained herein has been prepared by Zultys Technologies solely for use by
Zultys’s employees, agents, and customers. Dissemination or use of the information or concepts
contained herein to or by other parties is prohibited without prior written consent from Zultys
Te c h n o l o g i e s .
Zultys, the Zultys logo, the Zultys mark, and Zultys product names are trademarks of Zultys
Technologies and may be registered trademarks in certain countries. All other names may be
trademarks or registered trademarks of their respective owners.
Revision History
Release Release Date
1.0.0 12 January 2006

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Contents
Chapter 1 Introduction 1
1.1 Scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.1 Audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.2 Installation and Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.3 What this Manual Includes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
1.1.4 What this Manual Does Not Include . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2 Phone Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.1 Feature Set . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
1.2.2 Display Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.3 Speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.4 USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.2.5 Cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3 Documentation Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3.1 Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
1.3.2 Nomenclature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.3.3 Special Paragraph Styles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.4 Forms of Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
1.5 Colophon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
1.6 Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Chapter 2 Receiving the Phone 7
2.1 Initial Inspection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2 Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.1 Unpacking the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.2 Verify Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2.2.3 Serial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.3 In Case of Damage or Malfunction. . . . . . . . . . . . . . . . . . . . . . . . . . 8
2.4 Returning Items for Repair or Replacement . . . . . . . . . . . . . . . . . . 9
2.4.1 Warranty Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.2 Describing the Problem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.3 Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.4 Packing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
2.4.5 Shipping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

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2.4.6 Correspondence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 3 Installation 11
3.1 Preparing the Phone for Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1.1 Connecting the Cradle to Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
3.1.2 Inserting Battery into Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
3.1.3 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.1.4 Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2 Power On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2.1 Turning the Phone on and off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
3.2.2 Power on Sequence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.3 Startup panels and Startup tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
3.2.4 Running a Quick Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
3.2.5 Communicating with the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3.2.6 Satisfactory Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Chapter 4 Provisioning the Phone 21
4.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2 Provisioning Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2.1 Configuration Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
4.2.2 Web Interface Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3 Boot Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3.1 Boot Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
4.3.2 Boot Process Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
4.4 Updating Software. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.4.1 Performing an Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
4.4.2 Update Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
4.4.3 Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.5 Provision Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.5.1 Wi-Fi Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
4.5.2 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
4.5.3 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
4.5.4 Codec Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Chapter 5 Interacting with the Phone 35

Contents
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5.1 Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.2 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.2.1 Display Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5.2.2 Display Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
5.2.3 Adjusting the LCD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
5.2.4 Event Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5.3 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.3.1 Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
5.3.2 Key Click Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
5.3.3 Dial Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.3.4 Programming the Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.3.5 Alphanumeric Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
5.4 Handset, Headset, and Speaker. . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.4.1 Listening Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
5.4.2 Device Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.4.3 Volume Adjustment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
5.5 Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.1 Accessing the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.2 Navigating Through the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
5.5.3 Protected Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.5.4 Exiting the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.5.5 Using the Menu and Receiving a Call . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.5.6 Saving the Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
5.6 Storing Phone Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.6.1 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.6.2 Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
5.7 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.8 Restoring Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
5.9 Data Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Chapter 6 Using the Phone 53
6.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.2 Dialling and Sending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.2.1 The Call Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
6.2.2 The Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.2.3 The Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
6.2.4 Dialling an Invalid Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
6.2.5 Making a Call Without a SIP Proxy . . . . . . . . . . . . . . . . . . . . . . . . . . 56

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6.3 Call Proceeding and Call Answered . . . . . . . . . . . . . . . . . . . . . . . 57
6.3.1 Display Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.3.2 Call Progress Tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
6.3.3 Call Answered . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
6.4 Receiving a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6.4.1 Call Alerts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
6.4.2 Rejecting or Not Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
6.4.3 Answering the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6.5 During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6.5.1 Keyboard Response . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
6.5.2 Displaying Call Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.5.3 Phone Status During a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
6.5.4 Muting a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.5.5 Call Handling Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
6.6 Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.6.1 You End the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
6.6.2 Other Party Ends the Call (Call Disconnect setting) . . . . . . . . . . . . . . 64
6.7 Page Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Chapter 7 Calling Features 67
7.1 Suspending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.1.1 Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
7.1.2 Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
7.2 Conference Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
7.2.1 Creating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
7.2.2 Display Contents During a Conference Call . . . . . . . . . . . . . . . . . . . . 71
7.2.3 Suspending and Resuming Conference Calls . . . . . . . . . . . . . . . . . . . 72
7.2.4 Muting a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
7.2.5 Terminating a Conference Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.3 Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
7.4 Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.4.1 Call Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
7.4.2 Call Forwarding Methods . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
7.5 Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
7.5.1 Encryption Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
7.5.2 Individual Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
7.5.3 Encrypted Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
7.5.4 Encrypted Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

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7.6 Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
7.6.1 Voice Messages (Stutter tone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
7.6.2 Text Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Chapter 8 Menu Operations 81
8.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
8.2 Presence . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.3 Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.3.1 Add New Contact . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
8.3.2 Search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
8.3.3 Edit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
8.3.4 Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.4 Text Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
8.4.1 Composing and Sending a New Text Message . . . . . . . . . . . . . . . . . . 86
8.4.2 View Inbox Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
8.4.3 Viewing the Outbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
8.4.4 Replying to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
8.4.5 Resending a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
8.4.6 Removing Messages from the Text Message Box . . . . . . . . . . . . . . . 88
8.4.7 Configure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.5 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
8.5.1 Times . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.5.2 Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
8.5.3 Manufacture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
8.6 User Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
8.6.1 LCD Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
8.6.2 Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
8.6.3 Right Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
8.6.4 Greeting Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
8.6.5 Clear Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.6.6 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
8.6.7 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
8.6.8 Timeouts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
8.6.9 Regional Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
8.6.10 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
8.7 Pswd Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
8.7.1 Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
8.7.2 WI-Fi Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
8.7.3 IP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

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WIP2 User’s Manual
8.7.4 SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
8.7.5 Names & Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
8.7.6 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
8.8 Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
8.8.1 PER . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
8.8.2 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
8.8.3 Audio Return . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Chapter 9 Configuration Files 131
9.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.2 Configuration File Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.2.1 Common Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.2.2 Specific Configuration File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
9.3 Configuration File Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
9.3.1 File Sections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
9.3.2 Parameter Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
9.4 Configuration Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
9.4.1 Network Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
9.4.2 SIP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
9.4.3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
9.4.4 Hardware Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
9.4.5 Audio Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
9.4.6 Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Chapter 10 Web Interface Configuration Utility 151
10.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
10.1.1 Accessing the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . 151
10.1.2 Interface Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
10.2Home panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
10.3Phone Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
10.3.1 Add Entry panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
10.3.2 Edit panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
10.3.3 Delete panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
10.4 Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10.4.1 Times Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
10.4.2 Communications Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Contents
vii
10.4.3 Manufacture Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
10.4.4 Logs Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
10.5User Settings Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
10.5.1 General Info panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
10.5.2 Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
10.5.3 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
10.5.4 Regional Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
10.5.5 Factory Defaults . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163
10.6Protected Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
10.6.1 Network Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
10.6.2 IP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
10.6.3 SIP Communications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
10.6.4 Names and Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
10.6.5 Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
10.6.6 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Appendix A Menu Structure 173
Appendix B Acronyms 177
Index 179

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WIP2 User’s Manual

1
Chapter 1
Introduction
1.1 Scope
1.1.1 Audience
This manual is intended for networking engineers and network administrators who need to
install, maintain, support, and use the WIP2 phone. The manual can also be used by engineers
that want to make a phone system compatible with the phone. The manual assumes you are
familiar with networking and telephony principles and practices.
If you use WIP2 phones with the MX250 or the MX30, you should read this manual in conjunction
with the MX Administrator User’s Manual.1That manual describes how certain features of the
phone interact with the enterprise media exchange.
This manual can be used by a user who wants to understand in detail how features and functions
of the phone operate. End users who do not need the depth of information contained in this
manual (which is about 200 pages) should refer to the WIP2 User’s Guide. One guide is shipped
with each phone.
All Zultys manuals can be downloaded from the Zultys Technologies website at:
http://www.zultys.com
1.1.2 Installation and Use
Unpack the phone and verify the contents as described in section 2.2 on page 7. Install the
product as described in Chapter 3, starting on page 11.
1.1.3 What this Manual Includes
This manual provides detailed information and instructions on the complete installation and
operation of the WIP2 phone.
1. The MX250 and MX30 are Enterprise Media Exchanges. They are manufactured by Zultys and provide the communi-
cations needs of an enterprise by integrating voice, data, video, and fax.

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WIP2 User’s Manual
1.1.4 What this Manual Does Not Include
This manual does not provide technology details, pricing, names of sales representatives, or
names of distribution channels. Access the Zultys web site for this information:
http://www.Zultys.com
1.2 Phone Description
The WIP2 is a SIP based IP phone that provides two call appearances and interacts with network
servers through a wireless access point. Figure 1-1 displays the front side of the phone. The
handset speaker, keypad, and microphone are located on this side of the phone.
Figure 1-2 displays the rear side of the phone while placed in the charging cradle. The external
speaker is located at the top of the rear side. The rear panel can be removed to place the battery
in the phone. The connector in the middle of the cradle receives power from an ac adapter
1.2.1 Feature Set
Key features of the WIP2 phone include:
•two virtual lines support two simultaneous calls
Figure 1-1 Top View of WIP2

1. Introduction
3
•handset and speaker modes
•acoustic echo cancellation in speaker mode provides high quality speaker phone
•supports all commonly used PBX functions when used in conjunction with an appropriate call
control system
•receives power from removable battery or ac adapter
•speech encryption ensures that your calls can be kept secure
•easy to create conferences with three people, including those who call you
•18 buttons provide significant ease of use
•5 line easy to read display that supports proportionally spaced font
•uses standard SIP messages to interface to a variety of call managers from various
manufacturers
•dial by number or SIP address
•hot key dialling
•critical operational parameters are protected by password
•100 memory phone book plus 64 location memory for last numbers received or dialled
•based on highly stable Linux operating system
Figure 1-2 Rear view of WIP2 phone and cradle

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WIP2 User’s Manual
1.2.2 Display Description
The display is a graphical LCD, 96 dots by 65 dots. It is used mostly to display five rows of
characters. The display utilizes a proportional font, therefore the number of characters on each
row varies. Typically, each row displays about 16 characters. Section 5.2 on page 35 describes LCD
modes and methods of adjusting the display appearance.
1.2.3 Speakers
The WIP2 phone provides a handset speaker and an external speaker. The handset speaker,
located at the top end of the phone’s front side, is used by placing it next to your ear as you speak
into the microphone at the bottom of the phone. The external speaker, located on the rear side of
the phone, allows multiple people to participate in phone conversations.
1.2.4 USB Port
The USB port, located at the bottom of the phone, connects the WIP2 to either a computer for
downloading software updates, or a headset that accommodates hands free mobile use.
1.2.5 Cradle
The charging cradle, shown in figure 1-3, connects to an power source through an ac adapter and
provides dc power for operating the phone and recharging the battery.
1.3 Documentation Overview
1.3.1 Organization
This user’s manual describes:
•how to install the WIP2 phone
•how to provision the phone for use within the network
Figure 1-3 WIP2 Cradle

1. Introduction
5
•how to make and receive calls
•how to access the features of the phone
•how to customize the phone to suit your preferences
•what to do when you are convinced there is a problem
1.3.2 Nomenclature
1.3.2.1 Acronyms
This manual often uses acronyms specific to the industry of telecommunications and data
communications. Because the sections (and, to a certain extent, the subsections) can be read in any
sequence, acronyms are not defined in the text. For a complete list of acronyms used in this
manual, see Appendix B, starting on page 177.
1.3.2.2 Jargon
This manual often uses technical terms specific to the industry of telecommunications and data
communications. Very specialized terms are sparsely used, and their meanings are clearly
explained where they are used.
1.3.3 Special Paragraph Styles
The following are the notices that are used to attract special attention to certain items. They set
text off from the main body of the manual. These notices also appear in other languages where
required by certain regulatory bodies:
Important This notice contains special information that should not be ignored.
Caution This notice calls attention to a condition or procedure which, if not observed, could
result in damage to the phone or the loss of data.
Warning This notice indicates that if a specific procedure or practice is not correctly
followed, permanent damage to the phone and personal injury may result.
Danger This notice warns you of imminent hazard to yourself and others if proper
procedures are not followed.
1.4 Forms of Documentation
This manual is updated with each major release of the software. The manual describes the
features in that release of the software.

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WIP2 User’s Manual
Between major releases of software, Zultys may issue one or more minor releases of software.
These minor releases may have more capabilities than the current formal release. The features in
that software may or may not be described in this manual.
This manual is available only in PDF format. You can download the PDF file from the Zultys web
site at:
http://www.zultys.com
You can obtain old versions of the manual that may describe the software that you have or the
latest manual that describes all the latest features of the product. You can identify the version of
the manual from the title page, opposite the table of contents (page 2 of the PDF file).
When you use the PDF file, you can click on any reference in the text. This powerful feature
allows you to follow the references in the text very easily. Using Acrobat, you can then return to
the page you were previously reading. This is a huge benefit to you if you want to study a small
area of the product.
1.5 Colophon
This document was produced on personal computers using Adobe’s FrameMaker for Windows.
The headings are set in Swiss 721, Bitstream’s version of the Helvetica™ typeface; the copy is set
in Zapf Calligraphic, Bitstream’s version of the Palatino™ typeface; notices are set in Swiss 721 or
News Gothic, Bitstream’s version of the Kingsley-ATF Type Corporation typeface. The drawings
were produced using Adobe Photoshop, Adobe Illustrator, and Microsoft Visio.
1.6 Documentation Feedback
Zultys appreciates any constructive feedback on all our documentation. If you have comments or
error reports on any Zultys documentation, please submit your feedback to:
Technical Publications Department
Zultys Technologies
771 Vaqueros Avenue
Sunnyvale, California 94085 USA
[e-mail]

7
Chapter 2
Receiving the Phone
2.1 Initial Inspection
When the your WIP2 phone shipment arrives, inspect the shipping boxes for external damages
and record any discrepancies. Save the boxes and packing material in case you need to ship the
phone to another facility. Always retain the packing materials if you suspect that the shipment is
damaged — the carrier may need to inspect them.
Warning Do not attempt to use the WIP2 phone or its accessories if it or they appear
damaged. Immediately report the damage your Zultys reseller.
2.2 Package Contents
2.2.1 Unpacking the Phone
If the phone box has not been damaged in transit, unpack it carefully. Ensure that you do not
discard any accessories that may be packaged in the same box as the phone.
2.2.2 Verify Contents
Upon delivery of your phone, inspect the packing list and confirm that all items listed on that note
were received. Compare the packing slip with your purchase order.
Ensure that the following accessories are present in the shipment:
•phone body
•ac adapter for your country
•charging cradle
•User’s Guide
Ensure that there are no discrepancies and then install the phone as described in Chapter 3,
starting on page 11.

8
WIP2 User’s Manual
Important If you suspect that there are discrepancies or that the equipment is not fully
functional, contact Zultys or your Zultys sales representative immediately.
Retain all packing materials and the shipping note for Zultys or its representative
to inspect. ZULTYS CANNOT BE HELD RESPONSIBLE IF YOU CLAIM THAT
AN ITEM IS MISSING, AND YOU HAVE NOT INFORMED ZULTYS WITHIN
THREE DAYS OF RECEIPT, OR IF YOU HAVE NOT RETAINED ALL PACKING
MATERIALS FOR INSPECTION.
2.2.3 Serial Numbers
The serial number of the phone is a twelve character alphanumeric code printed on a white
barcode label located on the bed that holds the battery. To view, remove the back cover of the
phone, as described in section 3.1.2 on page 12, then lift the battery off of the bed. Figure 2-1
displays the location of the serial number label.
Verify the serial number of the phone and compare it to the serial number on the packing lists.
2.3 In Case of Damage or Malfunction
Notify your Zultys sales or service representative under any of the following conditions:
•the shipping container or any of the contents appear damaged
•an item is missing
•there is a discrepancy between the packing slip and the equipment received
•the equipment does not function correctly
Your supplier will arrange for repair or replacement, at Zultys’s discretion. In certain cases, Zultys
may require a claim settlement.
Figure 2-1 Serial Number location

2. Receiving the Phone
9
2.4 Returning Items for Repair or Replacement
2.4.1 Warranty Coverage
Zultys provides a warranty only through distribution channels. If you are an end user, consult
the reseller or distributor who has sold you the phone for complete terms of the product that you
have purchased. Zultys requires that its distributors provide a standard warranty that is one year
in duration and that complies with the local laws and expectations of the country in which you
reside.
Before returning merchandise to Zultys for repair or replacement, you must ensure that the items
are under warranty. If you are unsure about the warranty of your merchandise, call your supplier
or a local Zultys sales representative for clarification. Contact your supplier for a return
merchandise authorization (RMA) number before returning any merchandise; this includes
equipment covered under warranty.
For merchandise not under warranty, you will be charged for a repair if the item is returned to
the factory. Call your supplier for pricing on an extended warranty for your merchandise.
2.4.2 Describing the Problem
If you are returning equipment for service, attach a tag or sheet of paper to the equipment giving
the following details:
•your company or institution’s name, address, and phone number
•the main person to contact, an alternative contact, and their phone numbers if different from
the main phone number
•the return shipping address and any special shipping instructions
•the model number and serial number of the equipment being returned
•a description of the failure (If failure is intermittent, describe its frequency and special
conditions that initiate the failure.)
•any additional comments
2.4.3 Accessories
Do not return any of the accessories with the equipment unless you suspect that one of them is
faulty. If you return an accessory, place a tag on it that clearly identifies it as yours and briefly
explain the problem.
2.4.4 Packing
Wherever possible, use the original packing materials to ship the equipment. If these are not
available, containers and cushioning material similar to those originally used are available from
Zultys.
If it is inconvenient to obtain supplies from Zultys, use a strong, double-walled shipping carton.
Place about 70 mm (3 in) of cushioning material around all sides of the equipment.
Zultys is not responsible for any damage that occurs during shipment back to your supplier or to
the factory.

11
Chapter 3
Installation
3.1 Preparing the Phone for Use
To use your WIP2 phone, you must supply power to the phone and configure the phone to
communicate to your wireless access points.
Important This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation. The manufacturer is not responsible for any
radio or TV interference caused by unauthorized modifications to this
equipment. Such modifications could void the user’s authority to operate the
equipment.
3.1.1 Connecting the Cradle to Power
The charging cradle is a mobile mounting device that conducts power from the ac adapter to the
phone. Placing the phone in an installed cradle recharges the battery and provides a stable base
for conducting conversations through the external speaker.
To install the charging cradle, place it on a level platform. Then connect the ac adapter to the
connector at the rear of the cradle. After the cradle is installed, you can place the phone in the
cradle as shown in figure 3-1.
3.1.2 Inserting Battery into Phone
The WIP2 battery is accessed through a removable cover located on the rear of the phone. To
open the rear cover:
1. Firmly grasp the phone with one hand such that the rear side of the phone is up, as shown
in figure 3-2.
2. Press down on the nine raised dots located at the top of the battery cover.
3. While pressing down on the dots, slide the cover towards the bottom of the phone.
4. Lift the cover to access the battery, as shown in figure 3-3.
The battery socket is located on the bottom right corner of the battery compartment.