101VOICE IP962G Instruction manual
IP962G
Programming Function Keys
Quick User Guide
Programmable Function Keys
Page Key
•The programmable function key is a key that can be programmed as a speed dial,
line key or BLF (Busy Lamp Field).
•If you have to dial an extension or an external phone number often, have
multiple lines with different caller IDs, or simply want to check if your colleague is
on the phone or not, you can program a function key for this purpose.
•Your new IP962G phone has 60 programable function keys. As you can see in the
right stencil, there are 12 hard keys and 5 pages which can be access by pressing
page key.
•This guide helps you to program the keys on 101VOICE web portal, so you must
have a web portal account.
If you have any issues with accessing to 101VOICE web portal, please contact us
Programmable
Function Key (PFK)
Display Name
Jessica
Matthew
Alex
Jennifer
Sarah
John
David
Tina
Larry
Mike
Mary
Anna
6
5
4
3
2
1
10
9
8
7
11
12
Page Number Indicator
*Reserved Function Keys (Important*)
•The main screen side keys are the reserved keys for lines and call park. If you
would like to program them, please check the phone user guide on 101VOICE
website.
•Alternatively, you can contact 101VOICE support to assist you with it.
Program Function keys
101VOICE IP962G PFK User Guide –Powered by 101VOICE
Import and Export
•On the 101VOICE web portal, browse to Telephone Lines from the dashboard or the
features menu, and click on the line that is tied to your phone. Scroll down to the
bottom of the page and find “OTHER OPTIONS FOR THIS TELEPHONE LINE”. Click on
“Function keys”.
•In the function keys page, you will see 5 columns: page number, key number, function,
key data, and display name.
Page Number:
The IP962G has 5 pages for function keys, so this can be 1 to 5.
Key Number:
The IP962G function keys are numbered 1-12 for each page.
Function:
There are different types of functions for each key that you can select depending on your
needs.
1. Speed Dial: Call an internal extension or an external number.
2. BLF (Busy Lamp Field): Monitor another extension/user. Ϯ
3. BLF with pickup: Monitor another extension/user and pick up an incoming call to that
extension/user. Ϯ
4. Other: If a phone has multiple lines/extensions, you can program the function key to
use a specific line/extension. Ϯ
Key Data:
This will vary depending on the function.
1. Speed dial: Enter the extension or external phone number.
2. BLF: Enter the 10-digit telephone line number Ϯ
3. BLF with pickup: Enter the 10-digit telephone line number Ϯ
4. Other: Enter the line number (e.g. 1, 2 , 3…) Ϯ
Display name:
The name or number that will be shown on your phone next to the function key.
Please note that there is a character limitation for each phone depending on the size of the
display.
Export keys:
If you already have function keys assigned to your telephone line, you can simply export in
CSV format.
Import Keys:
You can make a CSV file for your function keys and import it. Please make sure you have the
correct format.
If you update your function keys by exporting and importing, make sure you set Existing
Keys to Overwrite. In your CSV file, please use the following for function type:
Function Type Function name in CSV import file
Speed Dial speed
BLF Blf
BLF with pickup Blfp
Other other
Here is an example for you as a reference:
Page Number
Key Number
Function
Data
Display
1
3
other
1
Line 1
1
7
blf
9998881111
John
1
8
blfp
9998881112
Kathy
1
9
speed
4084445555
Insurance
ϮPlease contact your site administrator for telephone line numbers for BLF and line
numbers.
** Please DO NOT use any special characters when you enter the key data.
If you click on add key and do not enter any information, you will receive an error when you
press save. To clear the error, please refresh the webpage.
*** The phone must be rebooted to get the new functions and update the existing ones.
Simply unplug and plug the phone back in to reboot or on the web portal, browse to
telephone lines, check the box next to your telephone line and click on reboot selected at
the bottom of the page.
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