Interquartz Gemini IQ333 User manual

25
GEMINI SERIES
TELEPHONE
MODEL IQ333
OPERATING INSTRUCTIONS

1
CONTENTS
1. FEATURES....................................................................... 3
2. GENERAL CONTROLS AND INDICATORS ................... 4
MULTIFUNCTIONALINDICATOR LIGHT.............................................................................. 5
RINGER VOLUME SWITCH.................................................................................................. 6
ALPHA-NUMERICKEYPAD .................................................................................................. 6
CRADLE SWITCH................................................................................................................. 6
ELECTRONIC VOLUME CONTROL..................................................................................... 6
RECALL KEY ........................................................................................................................ 7
HANDSFREE / HEADSET KEYANDINDICATOR (WITHAUTO-DECTION) ......................... 7
MUTE KEYANDINDICATOR................................................................................................. 7
BASICOPERATION .............................................................................................................. 7
REDIAL/ PAUSE KEY ........................................................................................................... 7
HEARING-AIDCOMPATIBILITY ............................................................................................. 8
3. HANDSFREE OPERATION ............................................. 9
HANDSFREE MICROPHONE............................................................................................... 9
USING THE HANDSFREE / HEADSET KEY......................................................................... 9
CHANGINGFROM HANDSFREE TO HANDSETDURINGACALL ...................................... 9
CHANGINGFROM HANDSETTO HANDSFREEDURINGACALL ...................................... 9
OUTGOINGCALLS USINGHANDSFREE (MANUALOR MEMORYDIALING) ..................... 9
HINTS FOR HANDSFREE OPERATION............................................................................. 10
4. HEADSET OPERATION ................................................ 11
CLARIA"ALERT" FEATURE ................................................................................................ 11
BASICOPERATION ............................................................................................................ 11
HEADSET / HANDSET / HANDSFREE MODES ................................................................. 11
TRAINEE/SUPERVISOR MODE ......................................................................................... 11
TRAININGMODE ................................................................................................................ 12
SUPERVISOR MODE ......................................................................................................... 12
SILENT RINGINGFEATURE............................................................................................... 12
VOLUME CONTROL (ELECTRONIC) ................................................................................ 12
5. ADVANCED NETWORK OPERATION .......................... 13
PAUSE FUNCTIONWHENDIALING ................................................................................... 13
HOLDINGANDTRANSFERRINGCALLS ........................................................................... 13

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USING THE MEMORIES ..................................................................................................... 13
6. MEMORY FEATURE OPERATION............................... 14
STORINGANUMBER.......................................................................................................... 14
DIALINGANUMBER ............................................................................................................ 14
CASCADEDIALING ............................................................................................................ 14
DIGITCAPACITY ................................................................................................................. 14
STORAGETIME .................................................................................................................. 14
7. INSTALLATION.............................................................. 15
UNPACKING .......................................................................................................................15
GENERAL SETTING-UP..................................................................................................... 15
LOCATION........................................................................................................................... 15
WALL MOUNTING............................................................................................................... 15
HEADSET ........................................................................................................................... 15
LINE CONNECTION ........................................................................................................... 18
TECHNICALADJUSTMENTS - FOR CORRECT OPERATION .......................................... 18
MESSAGEWAITINGLIGHTCOMPATIBILITY ...................................................................... 18
HEADSET MICADJUST CONTROL ................................................................................... 18
HEADSET POLARITY SWITCH .......................................................................................... 19
8. GENERAL CARE AND MAINTENANCE ....................... 21
CLEANING .......................................................................................................................... 21
FAILURE TO OPERATEANDSERVICEDIFFICULTIES ...................................................... 21
9. THUNDERSTORMS ...................................................... 22
10. WARRANTY - 3 YEARS............................................... 22
11. SERVICE CENTRES ................................................... 23

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1. FEATURES
• Tone dialing
• Handsfreespeakerphone
• Built in headset socket to suit a wide range of headset types
• 10 one touch memory keys (non-volatile memories)
• AdjustableHeadset/Handset/Handsfreehearinglevelwith electronicbuttonsvolume
• Mute Key and indicator – for privacy on both Handset, Handsfree and Headset mic
• Super bright LEDringer lamp allows visual ringing indication
• Headset Microphone level adjustment to suit all Headset types so both high gain
and low gain Headset mics can be used
• HeadsetCablePolaritySwitchtosuitbothcommon(“normal”and“reversed”)Headset
plug wiring modes
• Mid-call mode support (change between Headset, Handsfree and Handset during a
call in any order)
• Trainee/Supervisor Mode allows both a Handset user and a Headset user to be
online simultaneously without the need for a Headset training cord or adaptor
• “SilentRinging”featureforHeadsetusersallowstheringingtobeheardintheHeadset
only (keeps call center noise levels down by eliminating the sound of ringing during
incoming calls)
• Built-in support for ClariaAlert headset “Alert” indicator light function
• Built-in switchable MessageWaiting option to suit any neon (80 VDC) type message
waitingsystemANDEricssonBP250 MessageWaiting (othersystem typesoptional)
• User selectable ringer volume
• Redial and Pause functions
• Recall facility with flash timing 100 ms
• Compatible with direct lines, intelligent networks, PABXs and any analog line
• Call Waiting compatible

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STORE
KEY
HANDSET
HANDSET
CORD
HANDSFREE / HEADSET KEY
& INDICATOR MUTE KEY &
INDICATOR REDIAL /
PAUSE KEY
RECALL KEY
KEYPAD
MEMORYKEY
• Telstra Customnet compatible
• Line powered, unaffected mains power interruption
• REN (Ringer Equivalence Number) = 0.68 allows multiple parallel devices on the
same line without loading incoming ring
• Alpha-numeric keypad allows full access to services that require the entering of
numerals and letters
• Fully modular connection provides maximum ease of installation on desk or wall
• 3 year warranty
• Hearing aid compatibility
2. GENERAL CONTROLS AND INDICATORS
FIGURE 1 : TOP VIEW
ELECTRONIC
VOLUME
CONTROL
MULTIFUNCTIONAL
INDICATOR
LIGHT

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FIGURE 1 : BOTTOM VIEW
RINGER
HI / LOW / OFF
SWITCH
MESSAGEWAITING&
HEADSETPOLARITY
SWITCHES
HEADSET MICADJUST
CONTROL
LINE
SOCKET
WALL
MOUNT
HOLE
HEADSET
SOCKET
HANDSET
SOCKET

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MULTIFUNCTIONAL INDICATOR LIGHT
There are two different functions:
Ring Indicator: Flashes when the telephone rings with an incoming call
Message-Waiting Indicator: Illuminates when a message is waiting in your voicemail
system (depends on system compatibility). The built-in
Message Waiting option suits any neon (80 VDC) type
message waiting system and also the telephone has
Ericsson BP250 Message Waiting built-in (other system
types are optional extras).
RINGER VOLUME SWITCH
Thethree availablepositionsallow selection ofOFF (no sound), LOWvolume,and HIGH
volume of the telephone's ringing sound during an incoming call.
ALPHA-NUMERIC KEYPAD
The standard numeric digits are available for normal dialing. The alphabetic characters
are provided to allow full access to services that require the entering of numerals and
letters.
CRADLE SWITCH
Located in the handset cradle, this plastic lever is depressed by the handset (when
placed in the cradle) to cut off the line. Note: Depressing this cradle lever too briefly
when intending to terminate a call may result in an accidental "hookflash" that will
inadvertently place the call on hold. This is known as "phantom calls" because the held
call will probably ring again at your extension within a few minutes (the other party will
have hung up, so it will seem as if you were called by a phantom, hence the name
"phantom calls"). If you experience this problem, when terminating your call please
depress the cradle lever a little longer before making/receiving your next call (i.e. it is not
a system or telephone fault).

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ELECTRONIC VOLUME CONTROL
Usedtoadjust4-stepsthevolumeoftheHANDSET,HEADSETorHANDSFREEhearing
level. Press (vol-) or (vol+) to adjust the volume. Adjusting this control does not affect
your outgoing voice level.
RECALL KEY
For use with host telephone systems to invoke special network facilities such as call-
hold or call-transfer available in your system.
HANDSFREE / HEADSET KEY AND INDICATOR (with auto-dection)
When the HANDSFREE / HEADSET KEY is pressed a red indicator will glow to indicate
that the HANDSFREE mode or HEADSET mode is activated.
MUTE KEY AND INDICATOR
When pressed, it cuts off transmission from the handset,handsfree and headset
microphones to allow user privacy. The red light indicates when the mute condition is
active. To release the mute condition press MUTE again.
BASIC OPERATION
This telephone can be used as a normal telephone; lift the HANDSET to answer an
incoming call, or lift the HANDSET and dial on the KEYPADto commence an outgoing
call. Please refer to the appropriate sections to learn more about advanced operating
instructions.
REDIAL / PAUSE KEY
Redial Function
Press to redial the last number previously dialed, which may be up to 32 digits long.
Dialing more than 32 digits during one call will cause erasure of the entire number from
the redial memory.
EXAMPLE : TO REDIAL LASTNUMBER
1. Lift HANDSET, or press HANDSFREE / HEADSET KEY
2. Press REDIAL .

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Pause Function
The Pause command may be needed if your phone is connected to any network where
a pause is required (e.g. between internal and external dial tones).
For manual dialing:
1. Lift HANDSET
2.Dial any digits required before the pause
3. Press PAUSE
4.Dial the remaining digits.
For memory usage (storage procedure):
1. Lift HANDSET, or press HANDSFREE / HEADSET KEY
2. Press STORE
3.Dial digits required e.g. number line access code before dialing the pause
4. Press PAUSE
5.Dial remaining digits
6. Press STORE
7. Select and press desired MEMORY key
8. Replace HANDSET or press HANDSFREE / HEADSET KEY.
When dialed, this stored number will Pause at the appropriate place in the dialing
sequence.
HEARING-AID COMPATIBILITY
Provided as a standard feature for users with a “T switch” type hearing-aid.

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3. HANDSFREE OPERATION
HANDSFREE MICROPHONE
Located at the front of the phone (Figure 1), its function is to reproduce your voice as you
speak to the other party while your telephone is in HANDSFREE mode. Positioning of
the telephone, and therefore the MICROPHONE, is important to ensure the best
reproduction of your voice.
USING THE HANDSFREE / HEADSET KEY
To commence a HANDSFREE call press the HANDSFREE KEY ; the telephone will
activate the line, the SPEAKER, and the HANDSFREE MICROPHONE, and the
INDICATOR will switch on to provide confirmation. Dialing and speech can then
commence. Pressing the key again will terminate the call.
Incoming calls using HANDSFREE:
1.Telephone rings
2. Press HANDSFREE / HEADSET KEY
3. Commence your HANDSFREE conversation.
Changing from HANDSFREE to HANDSET during a call
Lift the HANDSET and resume your conversation; the HANDSFREE function will switch
off automatically.
Changing from HANDSET to HANDSFREE during a call
1. Press HANDSFREE / HEADSET KEY
2. Replace HANDSET
3. Resume your conversation using the handsfree function.
Outgoing calls using HANDSFREE (manual or memory dialing)
1. Press HANDSFREE / HEADSET KEY
2.Dial required number onALPHA-NUMERIC KEYPADor press desired MEMORYKey
3. Speak as required.

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HINTS FOR HANDSFREE OPERATION
As a courtesy, tell the other party that you are using the Handsfree function. He / She
may or may not want people other than yourself to hear the conversation. A quiet
environment ensures best Handsfree performance. When HANDSFREE is used in a
noisy room or near a noise generating device ( for example, a TV set ) all or part of the
message may be interrupted and cannot be heard.To eliminate this problem try to lower
the noise level in the room.
During the handsfree conversation, your telephone will give priority to the person who
speaks louder when both people are talking simultaneously. Speak ONLYafter the other
person pauses or stops.
If the other person complains about poor transmission, talk directly at your telephone
and from a closer distance as necessary, or lower the speaker volume control.
IftheoperationoftheHandsfreefeatureisnotcorrect,refertotheFAILURETOOPERATE
section.

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4. HEADSET OPERATION
The telephone can be configured to suit many different headsets - please consult the
INSTALLATIONsection for details to get the best performance from your headset.
CLARIA "ALERT" FEATURE
The telephone is designed to support the "Alert" feature available on the Claria headset.
When pressing the HANDSFREE / HEADSET key on the telephone, the "Alert" indicator
on the Claria headset will illuminate, signifying that the user is on a call. This feature
can be used effectively in call center applications so that the user's colleagues will be
awarethattheuserhasacallinprogress. Inaddition,theMULTIFUNCTIONALINDICATOR
will illuminate during the call.
BASIC OPERATION
To make or receive an outgoing call using the headset:
• Press the HANDSFREE / HEADSET Key. Dial tone will be heard in the headset
• If you are making an outgoing call, dial the required number on the keypad
• Lifting the handset during headset mode will revert to handset mode operation
•To revert backtoheadsetmodeoperationduringhandset mode, presstheHANDSFREE
/ HEADSET Key
• To hang up, press the HANDSFREE / HEADSET key or replace the handset.
HEADSET / HANDSET / HANDSFREE MODES
Acall can be switched between Headset / Handsfree and Handset modes by pressing
the HEADSET / HANDSFREE key or by lifting the handset.
The HEADSET / HANDSFREE key has auto-detection function. When the headset is
connected, the Handsfree function is disabled to allow the HEADSET / HANDSFREE
key to work in Headset mode. Unplug the headset to revert to Handsfree mode (even
during a call).
TRAINEE/SUPERVISOR MODE
Allows for the HANDSET and a HEADSET to be used in tandem. This will enable a
supervisor to monitor a trainee's progress during a call, or 'take over' a call.The following
procedures assume that the trainee is wearing the HEADSET and a call is in progress.

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Training Mode
Allows a supervisor to monitor a trainee during a call.
1.During atrainee'scall the supervisormaylift the HANDSET(HANDSFREE/ HEADSET
indicator will turn off)
2. Quickly press the HANDSFREE / HEADSET key and the indicator will illuminate
3. The trainee may continue the conversation with the supervisor only listening to the
call.
Supervisor Mode
Allows a supervisor to "take over" a call between a trainee and another party.
1.During a call, the supervisor may lift the HANDSET to continue a normal conversation
with the other party, while the trainee listens to its progress through the HEADSET
2. To return the call to the trainee, press the HANDSFREE / HEADSET key and replace
the HANDSET in the cradle.
SILENT RINGING FEATURE
Designed for Call Centers or any application where call-related noise is to be kept to a
minimum, this feature allows incoming calls to ring silently; the operator is aware of the
incoming call, but the telephone does not add to the room noise.
To use the telephone in Silent Ringing mode:
1. Set the RINGER VOLUME SWITCH to the OFF position (signified by the square
symbol without a bell symbol inside it
2. Put your headset on and wait for the next incoming call
3. When a call arrives, the MULTIFUNCTIONAL INDICATOR will flash and the operator
will hear the ringing tone at a low level in the headset
4. Press the HANDSFREE / HEADSET key to answer the call.
VOLUME CONTROL (ELECTRONIC)
To adjust the volume at sound in the headset earpiece, press the up and down volume
buttons located in the middle of the memory card.

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5. ADVANCED NETWORK OPERATION
Where this telephone is used on an intelligent network such as Easycall, Customnet,
Centel, a PABX or other network the following information may be useful.
PAUSE FUNCTION WHEN DIALING
Depending on your telephone system, this may or may not be required. If in doubt,
check with your system supplier or Interquartz dealer, as failure to observe your system's
requirements may lead to difficulty in making outgoing external calls. If you have
determined that a pause is required by your host system, please refer to the PAUSE
Function section to ensure correct usage of the PAUSE button.
HOLDING AND TRANSFERRING CALLS
The method used for these functions is dependent on your system type, so you will
need to check your system's Extension User Guide. The RECALL KEY is typically
used to transfer calls. It is affected by the setting of the adjustment switches described
in the INSTALLATION section of this manual. They must be correctly set to suit your
system for correct operation.
USING THE MEMORIES
Many different numbers and codes can be stored. You may find it useful to store some of
your favourite network facility commands in the telephone for fast, convenient access to
those facilities (e.g. diversion, call forward, call back etc). Consult your system User
Guide for the codes that you need to store.

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6. MEMORY FEATURE OPERATION
Located at the top of the keyboard, the ONE-TOUCH MEMORY Keys provide easy dialing
of often-used numbers. Each memory can store 32 digits and can store , , Pause and
commands.
STORING A NUMBER :
1. Lift HANDSET or press HANDSFREE / HEADSET KEY
2. Press STORE
3. Enter the telephone number
4. Press STORE
5. Press desired memory key
6. Replace HANDSET or press HANDSFREE / HEADSET KEY
DIALING ANUMBER :
1. Lift HANDSET or press HANDSFREE / HEADSET KEY
2. Press desired memory key.
CASCADE DIALING
Thecontents of anymemory can be"cascaded"oraddedtogether with additionalmanual
dialing or other memories. In cascade dialing, make sure that each dialing sequence is
completed before activating the next.
DIGIT CAPACITY
All memories can store up to 32 digits each, compressing any combination of 1-9,0,
and .
STORAGE TIME
All memories are retained permanently without batteries (non-volatile memories).

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7. INSTALLATION
UNPACKING
The carton contains the following :
• Telephone body and handset
• Coiled cord and line cord
• This User Manual.
GENERAL SETTING-UP
1. Fit the COILEDCORDto the appropriate sockets in the HANDSET and the telephone
base
2. Fit the LINE CORDto the rear socket and to your telephone network outlet
3. Set the Ringer Volume
4. See following sections to complete the installation.
LOCATION
The telephone should be placed on a desk, table or shelf where it is not likely to be
pushed off. If the unit is to be wall mounted, it should be seated securely on the WALL
MOUNTINGBRACKET.Avoid excessive heat, damp, dust, direct sunlight, vibration, and
other appliances or devices that may transmit or emit electrical or electromagnetic radio
frequency noise or signals (e.g. computers, welders, pagers).
WALL MOUNTING
1. Fit the WALL MOUNT BRACKET (optional, not supplied) to the wall and attach the
WALL MOUNT BRACKET to the underside of telephone (see Figure 2)
2.To enable the HANDSET to be supported in the cradle, follow the procedure shown in
(Figure 2) to reverse the HANDSET RETAINER.
3. NOTE: The WALL MOUNT BRACKET and MODULAR WALL JACK illustrated in
(Figure 2) are available from your authorised Interquartz dealer and can be ordered as
"Wall Mount Kit No.3".
HEADSET
Connect a headset to the headset socket at the rear, and set the HEADSET POLARITY
SWITCH and HEADSET MICADJUST CONTROLdescribed in this section.

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FIGURE 2: WALL MOUNTING
FIGURE 2 : WALL MOUNT BRACKET
1. Use your thumb to press the
HANDSET RETAINER 2. Push the HANDSET RETAINER
out of the slot.
4. Insert the HANDSET RETAINER
back into its slot.
3. Rotate the HANDSET
RETAINER by 180

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FIGURE 3
WALL-MOUNT BRACKET (OPTIONAL NOT INCLUDED WITH PHONE)
Please note:
1. This wall bracket may be secured onto the wall by using mounting holes "E" and "F"
2. Lugs to break off before wall mounting the phone.
MOUNTING HOLE "F"
MOUNTING
HOLE "E"
LUG "D"
PIVOT FOR SWING-OUT
PLATE USED FOR
MODEL IQTEL 25
LUG "A"
LUG "C"
LUG "B"
BREAK OFF LUGS
"B" and "D"
"A" and "C"
"A" ONLY
TELEPHONE MODELS
IQ 90
IQ 150
IQ 250
IQ 260
IQ 360
IQ 350
IQ 450
IQ 550
IQ E2
IQ E3
IQTEL 25
IQ 300
9853XT
9835 MKII
9836
9837
IQTEL 80
IQTEL 300
IQTEL 500
IQTEL E1
IQTEL E2
IQTEL E3
IQTELET
STUDIO 20
GEMINI IQ33X SERIES

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LINE CONNECTION
This telephone is supplied with a RJ45 Plug as the wall plug, with the centre pair being
reservedforspeechandsignaling.Othertypesofplugsandcordsareavailableonrequest.
TECHNICAL ADJUSTMENTS - FOR CORRECT OPERATION
MESSAGE WAITING LIGHT COMPATIBILITY
LocatedintheMultifunctionalIndicatorLight,theMessageWaiting Light canbe optionally
configured at time of order to be compatible with most host telephone systems on the
Australian market. The standard factory fitted message waiting light is a neon style
circuit suitable for minimum 80VDC signaling and is compatible with NEC, FUJITSU,
ALCATEL, later HYBREX and NORTEL PABX systems. The Message Waiting Light
switch is located on the telephone's underside which enables or disables the light, and
is factory set in the ON position.
If this telephone is configured to “message waiting” mode please note that it is only for
PABX systems (contact your vendor for clarification). If so, it may not be connected to
any other telephone system or network without the authority of the Australian
Telecommunications Authority. For direct line use, please disable the message waiting
feature using the switch on the telephone’s underside.
HEADSET MIC ADJUST CONTROL
This control allows many different headsets on theAustralian market to function correctly
with the telephone by adjusting the HEADSET'S Microphone sensitivity . The control is
located on the underside of the telephone. The adjustment can be made by a small
screwdriver or similar implement that will fit into the control slot. Please see (Table 1) as
a guide to the correct settings for most popular headsets.
To make a headset mic level adjustment :
With the headset connected as per the instructions in this manual:
1. Put the headset on and lift the HANDSET to your other ear and make an out-going call
2.Pressing the HANDSFREE/ HEADSETkey,swapbetween HANDSETand HEADSET
mode (The indicator will illuminate when the HEADSET is in use) a few times while
speaking to the other party
3. With the other party's help decide if your voice level is the same when using the
HANDSET and HEADSET.

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If you sound too loud on the headset, adjust the microphone sensitivity (turn anti-
clockwise) so that your voice level when using the HEADSET matches that of the
HANDSET. Clockwise rotation increases the HEADSET mic output level. Please see
(Table 1) as a guide to the correct settings for most popular headsets.
HEADSET POLARITY SWITCH
Located on the underside of the telephone, this switch provides compatibility with the
two commonly-used headset wiring standards.
Position 'V' suits Plantronics Vista Cords and other Headsets wired in the same
configuration (also known as "reversed" wiring mode).
Position 'P' suits Plantronics P cords and other Headsets wired in the same configuration
(also known as "normal" wiring mode).
Please see (Table 1) as a guide to the correct settings for most popular headsets.
FIGURE 4
RINGERHI / LOW/OFF
SWITCH
MESSAGEWAITING&
HEADSET POLARITY
SWITCHES
HEADSETMICADJUST
CONTROL
LINE
SOCKET
WALLMOUNT
HOLE
HEADSET
SOCKET
HANDSET
SOCKET