2-Wire HomePortal 4011G User manual

Gateway Installation and User Guide
4011G
Version 9.1.1 Rev. 001

Notice to Users
©2005–2009 2Wire, Inc. All rights reserved. This manual in whole or in part, may not be reproduced, translated, or reduced to any
machine-readable form without prior written approval.
2WIRE PROVIDES NO WARRANTY WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR OTHER INFORMATION
CONTAINED HEREIN AND HEREBY EXPRESSLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR ANY PARTICULAR PURPOSE WITH REGARD TO THIS MANUAL, THE SOFTWARE, OR SUCH OTHER
INFORMATION, IN NO EVENT SHALL 2WIRE, INC. BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, OR SPECIAL
DAMAGES, WHETHER BASED ON TORT, CONTRACT, OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THIS
MANUAL, THE SOFTWARE, OR OTHER INFORMATION CONTAINED HEREIN OR THE USE THEREOF.
2Wire, Inc. reserves the right to make any modification to this manual or the information contained herein at any time without notice.
The software described herein is governed by the terms of a separate user license agreement.
Updates and additions to software may require an additional charge. Subscriptions to online service providers may require a fee and
credit card information. Financial services may require prior arrangements with participating financial institutions.
2Wire, the 2Wire logo, HomePortal, and MediaPortal are registered trademarks of 2Wire, Inc. All other trademarks are trademarks of
their respective owners.
12222009
5100-000764-000

iii
Contents
CHAPTER 1 Presenting the 4011G Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
CHAPTER 2 Installing Your Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Determining a Wireless Access Point Location. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Avoiding Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Avoiding Obstructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installing the DSL Filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Connecting the Power Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Connecting the Phone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting Your Computer to the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting via Ethernet Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Connecting via Wireless . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Configuring Wireless Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Starting Your Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
CHAPTER 3 Starting the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Navigating the User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Setting up Your Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Changing the Current Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
Configuring Date and Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20
Overriding Automatic Date and Time Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
CHAPTER 4 Configuring the Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
Setting up your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Securing your Wireless Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Using the Encryption Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
Using the MAC Address Filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29
Customize Private Wireless Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
CHAPTER 5 Configuring Firewall Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Hosting Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
Removing Hosted Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Defining New Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Deleting Application Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .41
CHAPTER 6 Configuring LAN Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Adding New Static Routes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .46
Configuring DHCP. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47
Allocating an Address Pool for All Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52
Disabling Ethernet Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56

iv
Contents
CHAPTER 7 Configuring the Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Configuring DSL and ATM Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .62
Configuring the Connection Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Configuring PPP Authentication and Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Modifying Broadband IP Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .67
Specifying DNS Information Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .70
Overriding the System MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Changing to the Bridging Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74
CHAPTER 8 Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Diagnosing Connection Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .78
Recovering the Gateway Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Performing Broadband Link Tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .79
Viewing the Gateway Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Viewing the Broadband Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .82
Viewing the LAN Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .85
Resetting the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .88

1
CHAPTER 1
Presenting the 4011G
Gateway
The 2Wire HomePortal® 4011G Gateway is the first point of contact between you, your service
provider, and your digital home. This all-in-one intelligent manageable device includes modem,
router, wireless access point, firewall and more.
The 2Wire 4011G Gateway supports ADSL, ADSL2, and ADSL2+ technology. It is available with a
single Ethernet LAN port or an optional four Ethernet LAN ports and an 802.11b/g wireless
interface. The 2Wire 4011G Gateway includes an array of the most common home networking
technologies accommodating a variety of environments.
Setting up the 4011G Gateway is simple; it requires no complicated installation. Within minutes of
unpacking the shipping box and connecting several color-coded cables, you can immediately
access the Internet.

CHAPTER 1: Presenting the 4011G Gateway
2
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3
CHAPTER 2
Installing Your Gateway
Before installing your gateway, review the package content and ensure that you have items
available as shown below.
Note The gateway and the stand are packaged separately in the container. You should place
the gateway on the stand.
Installing your gateway consists of the following tasks:
•Determining a Wireless Access Point Location on page 4
•Installing the DSL Filter on page 4
•Connecting the Power Adapter on page 6
•Connecting the Phone Line on page 7
•Connecting Your Computer to the Gateway on page 7
•Configuring Wireless Adapters on page 8
•Starting Your Gateway on page 9

CHAPTER 2: Installing Your Gateway
4Determining a Wireless Access Point Location
Determining a Wireless Access Point Location
Wireless signals are affected by many items in common households. Reliability and performance
are the major considerations when planning your wireless network location.
Avoiding Interference
Wireless signals are subject to interference from other electronic devices including (but not limited
to) microwave ovens, cordless telephones, and garage door openers. Proper installation will
minimize interference. Place your gateway at least 5 feet (1.52 meters) from cordless phones,
microwaves, or other electronic devices to avoid potential interference, and more than 6 inches
(15.24 centimeters) away from television to avoid audio hissing or static.
Note Whenever possible, use the stand provided with the gateway and install it in the vertical
position. If that is not possible, be sure that it is installed in a manner that nothing can be
stacked on the top of it.
Avoiding Obstructions
The wireless signal degrades with distance and obstructions (such as ceilings, walls, and
furniture). Consider the layout of your home or business when deciding where to place your
gateway.
• Consider where you will use your wireless devices when placing your gateway. In a single-
story building, place the gateway as high and as close to each wireless computer as
possible. To minimize interference, do not place the gateway behind large objects or other
obstructions.
• Place the gateway in an open area where wireless range will not be directly affected by
surroundings. Wireless signal strength will be much stronger in an open area as opposed
to an area with obstructions.
• Keep the gateway away from any large metal objects. Because metal objects can reflect
or obstruct signals, wireless signal quality and speed may be adversely impacted.
Installing the DSL Filter
Regular telephone and Digital Subscriber Line (DSL) signals are carried over the same line.
Converting your regular telephone line to DSL can cause high-pitched tones and static when using
the phone. Installing a filter on every telephone or telephone device sharing the same telephone
number as your DSL separates these signals and eliminates the noise.
Note Do not install DSL filters if your telephone line is only carrying a DSL signal.

Installing the DSL Filter 5
CHAPTER 2: Installing Your Gateway
You need one DSL Phoneline filter for each telephone device (desktop phone, analog modem,
FAX, or answering machine). If you have several telephone devices connected to each other and
are using a single telephone wall jack, install only one filter, connecting it between the wall jack
and the first device in the series.
Note Do not connect a 2Wire DSL Phoneline filter to an ADSL modem or to a home phoneline
network adapter. The filter blocks access to the phone line for these devices.
For an Individual Device
To install the DSL Phoneline filter, simply connect the cable from your telephone device to the
2Wire DSL Phoneline filter, then connect the cable from the filter to your telephone wall outlet.
For Wall-Mounted Telephones
To install the filter between the original wall plate and your wall-mounted phone:
1. Lift the telephone from the wall pegs, and disconnect the phone cord from the wall jack.
2. Connect the phone cord from the back of the 2Wire DSL filter into the wall jack, and mount
the filter on the wall plate pegs.
3. Connect the phone cord to the phone jack located on the front of the mounted 2Wire DSL
filter.
Note If you have a DSL modem, you can connect it to the phone jack located at the
bottom of the filter.

CHAPTER 2: Installing Your Gateway
6Connecting the Power Adapter
4. Attach the telephone to the mounting pegs on the 2Wire DSL filter and your installation is
complete.
Connecting the Power Adapter
1. Connect one end of the power adapter to the POWER port of your gateway.
2. Connect the other end of power adapter to an electrical outlet.
Note You can use an AC extension cord provided it is compliant to local regulatory
requirements.

Connecting the Phone Line 7
CHAPTER 2: Installing Your Gateway
Connecting the Phone Line
1. Connect one end of the telephone line (gray) to the PHONE LINE port of your gateway.
2. Connect the other end of the telephone line to the DSL Phoneline filter if one is used, or to
the telephone wall outlet.
Connecting Your Computer to the Gateway
There are two ways to connect your computer to the gateway: via Ethernet or Wireless. With either
connection, the first computer you connect to the network is used to configure the gateway for
proper operation.
Connecting via Ethernet Ports
You can directly connect up to four computers to the gateway using the Ethernet connection.
Connect one end of the Ethernet cable (yellow) to any available ETHERNET port (yellow) on the
gateway and the other end to the computer's Ethernet port.
You are now ready to start your gateway.
Note A 6-foot Ethernet cable is provided with your gateway. Use a CAT5 RJ-45 cable if you
need additional or longer Ethernet cable.

CHAPTER 2: Installing Your Gateway
8Configuring Wireless Adapters
Connecting via Wireless
Your gateway has an integrated Wi-Fi access point (AP) that enables you to connect your
wireless-enabled computers to your home network. By default, the gateway is shipped with
WEP enabled and a preconfigured network name. Refer to the Configuring the Wireless Network
section to configure your wireless network.
Most laptop computers are equipped with an internal 802.11b/g card. If your computer is not
equipped with an internal card, you can install an external wireless adapter for wireless
networking. The 2Wire wireless adapter provides a 2Wire Setup Wizard that automatically
configures it to communicate with the gateway during setup. If you are using a non-2Wire wireless
adapter, you must manually configure it to communicate with the gateway. Refer to theConfiguring
Wireless Adapters section to install a wireless network adapter.
Configuring Wireless Adapters
You must manually configure the Wireless adapter to communicate with the gateway. This section
provides instructions to configure your adapter with WPA.
1. Install and configure your wireless adapter according to the manufacturer’s instructions.
2. Use the network adapter configuration software or Windows network connection wizard to
set the network name (SSID) and encryption key (WPA).
3. Enter 2WIRE (in capital letters) as the network name, followed by the last three digits of
the gateway serial number (for example, 2WIRE110), located on the bottom of your
gateway.
4. Enter the encryption key that is located inside the brackets beneath the bar code on the
bottom of your gateway, (for example, 1234567890).
Note For Mac OS X users, you may need to enter the “$” character at the beginning of
the encryption key (for example, $1234567890).

Starting Your Gateway 9
CHAPTER 2: Installing Your Gateway
Starting Your Gateway
When cables are connected, your gateway is ready to be turned on. The POWER switch is located
on the back of the gateway. The following illustration shows the POWER switch location and the
table lists and describes the indicators when the gateway is operating under different states.
Gateway Indicators Description
Indicators Description
POWER The POWER indicator is off for a brief period of time, and then changes to solid green
within few seconds of power application.
• Constant green indicates that power is on.
• Red indicates that the gateway is faulty.
ETHERNET 1 – 4 • Solid green indicates that a device (such as a computer) is connected to an ETHERNET
port.
• Flickering green indicates that inbound activity from devices is associated with the
Ethernet port. The flickering of the light is synchronized to the actual data traffic.
WIRELESS • Solid green indicates that there is Wireless client associated to a specific Access Point.
• Flickering green indicates that there is inbound/outbound activity. The flickering of the
light is synchronized to the actual data traffic.
BROADBAND This indicator shows the gateway DSL status.
• Constant green indicates successful broadband connection and no interruption in
Internet access.
• Flashing green indicates that the gateway is attempting to establish a broadband
connection.
• Red indicates that there is no DSL signal.
SERVICE • Constant green indicates that the gateway has obtained a WAN IP address from your
service provider through the DHCP or PPP connection and the broadband connection is
up.
• Flashing green at a faster pace indicates that the gateway is attempting to obtain an IP
address.
• Flashing green at a slower pace indicates that the service provider’s network is not
responding, a misconfiguration, or an authentication failure.

CHAPTER 2: Installing Your Gateway
10 Starting Your Gateway
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11
CHAPTER 3
Starting the User Interface
Verify that your computers have one of the following browsers installed:
• Microsoft Internet Explorer 5.5 or higher
• Mozilla Firefox 2.0 or higher
• Safari 2.0
Navigating the User Interface
The Home page appears when you enter one of the following URLs into a compatible browser on
a computer connected to the gateway.
• http://gateway.2Wire.net
• http://home
• http://192.168.1.254
This page contains four panes. The following section describes each pane that is indicated by the
numbered red arrow.

CHAPTER 3: Starting the User Interface
12 Navigating the User Interface
1. The tab pane of the user interface contains the following three tabs that are arranged
horizontally. Clicking any of these tabs displays a page that enables you to access
associated information.
•TheHome tab provides the most relevant information about your broadband service
at a glance. It also provides links to access more detailed information.
•TheSettings tab provides the most comprehensive system information. Clicking this
tab opens a page that provides sub-tabs to access other pages to configure your
gateway and view system status.
•TheSite Map tab provides a textual view of the user interface. Clicking any links on
this page takes you directly to the page of interest.
2. The Summary pane displays the status of each service. Except the fourth icon, gateway,
you can click other icons to directly access more information.
•TheBroadband icon displays the Internet upload and download rates in kbps.
•TheWireless icon displays the wireless network name.
•TheFirewall icon displays the current Firewall status- enabled or disabled.

Navigating the User Interface 13
CHAPTER 3: Starting the User Interface
•The4011G Gateway icon displays the gateway device serial number.
3. The Home Network Devices pane displays all devices that are connected to the gateway.
You can click the links to view the detailed information of the connected devices.
4. The Top Networking Features pane provides shortcuts to directly access the most
commonly used pages.

CHAPTER 3: Starting the User Interface
14 Setting up Your Password
Setting up Your Password
A system password protects your gateway settings from being modified or changed by someone
who has not been given permission to do so. When a password is set up, you will be required to
enter a system password whenever you attempt to access a configuration page (for example,
when you try to change the broadband connection settings).
To set up a password:
1. Open a Web browser and enter http://home, http://gateway.2Wire.net, or
http://192.168.1.254 to access the gateway user interface; the Home page opens.

Setting up Your Password 15
CHAPTER 3: Starting the User Interface
2. Click Settings then click Password; the Administration Password page opens.
— Or —
Click System Password from the Top Networking Features pane; the Administration
Password page opens.

CHAPTER 3: Starting the User Interface
16 Setting up Your Password
3. Select the Enable Password Protection check box.
Note Make sure to select this check box or your password will not save.
4. Select the password option:
• When Use Default System password is selected, no further action is required,
go to 7.
• When Create or Edit a Custom Password is selected, continue with the next step.
Note The default system password is printed on the bottom of the gateway.
5. Enter a new password having minimum 6 alphanumeric characters in the Enter New
Password field.
Note The password is case-sensitive and prompts an error message if you enter less
than 6 alphanumeric characters.
6. Re-enter the new password in Confirm New Password field.
Note Although optional, it is strongly recommended that you enter a password hint to
remind you if you forget your password.
7. Click Save; a message appears informing you of the status.