Abrivo Ab-66218 User manual

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Station User Guide

March, 2006

PartNumber: SEC700REV0.1

Reproduction, publication, or duplication of this manual, or any part thereof, in any manner, mechanically, electronically, or

Station User Guide

The 924 System AB-66218 Telephone is a versatile instrument, designed to simplify call

processing at your fingertips. Equipped with a Large Screen, it continuously prompts the

user with features and functions that are intuitive enough to provide you with the right

function at the right time.

To make it simple, Abrivo provides one model telephone for the 924 system. This telephone

has all the bells and whistles needed to manage your telephone traffic.

The AB-66218 Telephone comes equipped with:

•3-line 48 Character Large Display

•18 Programmable Dual Color LED Buttons

•Fly Wheel for Quick Feature Access

•Speakerphone

•3 Function Keys to Activate Screen Prompts

Feature Ke

olume Ke

Hold Ke

Feature Access

Wheel

Transfer Ke

Conference Ke

Redial Ke

Mute Ke

Speaker Key

AB-66218 Telephone

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Station User Guide

Idle Telephone Screen

Telephone screens in an idle state:

JAN 1 FRI

1 0 : 0 0

NO VMAI L

JOHN cid 10

F1 F2 F3

▄▄▄

JAN Month

1 Day

FRI Weekday

10: 00 Time

JOHN Extension Name

cid Caller ID Log

10 Extension Number

Making Calls

•With the Receiver

Lift the receiver, then:

1. Dial "9" or Press Line Key J A N 1 F R I 1 0 : 0 0

LINE 1

2. Dial phone number J A N 1 F R I 1 0 : 0 0

12014558653

While Talking J A N 1 F R I 1 0 : 0 0

LINE 1 00:01

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•With the Speaker:

1. Dial "9" or Press Line Key J A N 1 F R I 1 0 : 0 0

LINE 1

2. Dial phone number J A N 1 F R I 1 0 : 0 0

12014558653

While Talking J A N 1 F R I 1 0 : 0 0

LINE 1 00:01

LastNumberRedial [Feature]8

•The system will dial the last number you dialed.

•SEE EXCEPTIONS IN APPENDIX A

1. Dial [Feature] 8 J A N 1 F R I 1 0 : 0 0

System auto hunts trunk and redials 12014558653

While Talking J A N 1 F R I 1 0 : 0 0

LINE 1 00:01

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Station User Guide

SavedNumberRedial [Feature]51

•Any number you call can be saved so that you can call back at a later time.

Saving a number

1. After telephone number is dialed. J A N 1 F R I 1 0 : 0 0

2. Dial [Feature] 51. 12014558653

The number will be saved. J A N 1 F R I 1 0 : 0 0

SAVED DI AL NUM

Calling Back a Saved number

1. Dial [Feature] 51 J A N 1 F R I 1 0 : 0 0

12014558653

PersonalSpeedNumbers [Feature]1

•Each extension on the system has 20 Personal Speed Dial bins available. The

extension user can program speed dial telephone numbers into these bins. To access

the speed dial bins, the user can either dial the feature code followed by the bin

number, or program the bins under an available feature key.

•SEE EXCEPTIONS IN APPENDIX A

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Station User Guide

Programming

1. Dial [Feature] 1 J A N 1 F R I 1 0 : 0 0

2. Enter bin number 00 - 19 ABBREV. NO : 0 0

3. Press F2 (show) Key bksp show chg

F1 F2 F3

▄▄▄

J A N 1 F R I 1 0 : 0 0

Current Bin is empty EMPTY

4. Press F3 (chg) Key chg

F1 F2 F3

▄▄▄

J A N 1 F R I 1 0 : 0 0

5. Enter Telephone Number 12014558653

6. Press F2 (save) Key bksp save chg

F1 F2 F3

▄▄▄

To Use Personal Speed Dial

1. Select a Line, Dial [Feature] 1 Plus J A N 1 F R I 1 0 : 0 0

Speed Dial Bin 00 - 19 12014558653

Note:

Digit selections for speed dial numbers are 0-9, and, #,@, /, P. No more than 20 digits

are acceptable per number.

Code Description Feature Code

# Pound Key #

@ Chaining Bins Together [Feat] 1

/ (Forward Slash) Insert Flash [Feat] 3

P Pause [Feat] 70

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Station User Guide

System Speed Numbers

•The system has 80 System Speed Dial bins available. System Speed Dial bins are

programmed in both the System Database and/or the attendant Database

programming mode. To access the system speed dial bins, the user can either dial

the feature code followed by the bin number, or program the bins under an available

feature key.

•SEE EXCEPTIONS IN APPENDIX A

Programming (From Attendant Programming Mode [Feat] # 0):

1. Dial [Feature] # 0 J A N 1 F R I 1 0 : 0 0

2. Enter Attendant Password CHECK PS

D : 9 9 9 9

3. Press F2 (show) Key bksp show chg

F1 F2 F3

▄▄▄

Note:

Default Attendant Password is: 9999

4. Press F2 (next) Key SERVICE :DAY

back next chg

F1 F2 F3

▄▄▄

5. Press F3 (show) Key SYSTEM ABBR. NO

back next show

F1 F2 F3

▄▄▄

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Station User Guide

6. Enter system bin number 20 - 99 ABBR. NO: 20 .

7. Press F2 (show) Key

bksp show chg

F1 F2 F3

▄▄▄

EMPTY .

back next chg

F1 F2 F3

▄▄▄

8. Enter Telephone Number 12014558653.

9. Press F2 (save) Key

bksp save chg

F1 F2 F3

▄▄▄

ToUseSystemSpeedDial [Feature] 1

1. Select a Line, Dial [Feature] 1 Plus J A N 1 F R I 1 0 : 0 0

System Speed Dial Bin 20 - 99 12014558653

Note:

Digit selections for speed dial numbers are 0-9, and, #,@, /, P. No more than 20 digits

are acceptable per number.

Code Description Feature Code

# Pound Key #

@ Chaining Bins Together [Feat] 1

/ (Forward Slash) Insert Flash [Feat] 3

P Pause [Feat] 70

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Station User Guide

Line Busy Camp On

From time to time, you might find that all the lines are occupied by other users. The

system allows you to “Camp On” to a busy line, so when it becomes free, the system will

automatically give you the line to use.

1. Press a Busy Line J A N 1 F R I 1 0 : 0 0

LINE 1 BUSY

2. Press F1 (camp) Key camp intru

F1 F2 F3

▄▄▄

J A N 1 F R I 1 0 : 0 0

CAMP ON LI NE 1

F1 F2 F3

▄▄▄

When Line 1 becomes available, the J A N 1 F R I 1 0 : 0 0

system will ring your phone. Line 1 LINE1

will be flashing. Lift the handset to get

Line 1. F1 F2 F3

▄▄▄

Receiving Calls

Answering a Call

When a line rings on an extension:

1. Press the ringing line (flashing red) J A N 1 F R I 1 0 : 0 0

lift the receiver, or press the SPK LINE 1

button

F1 F2 F3

▄▄▄

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Station User Guide

Placing a Call on System Hold

•While talking on a line, press the HOLD key. The Line key will flash Green steadily.

To retrieve the Line, depress the held Line key, or press HOLD again.

•When a Line is holding, it will flash Red on other extensions. Those extensions can

pick up the held call by pressing the held Line key.

Placing a Call on Exclusive Hold

•While talking on a Line, you can put the call on Exclusive hold at your extension by

pressing the [Feature] key followed by the HOLD key.

•The Line will flash Green quickly. On all other extensions, the Line will be let solid

Red, and those extensions can not pick up the exclusive Hold.

•To retrieve the Line from Exclusive Hold, press the held Line, or press the HOLD key

again.

Note:

When the system Exclusive Hold timer expires, the Line will be placed in System Hold

status where any other extension can then access the held Line.

This value can be set for “0” which means that the Line will stay in the Exclusive Hold

status indefinitely.

Switching Calls on Hold

•You can switch between calls that are on hold at your extension by pressing the HOLD

key.

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Station User Guide

Transferring Calls

•While talking on a Line, press the TRANS button followed by the extension number,

or press the Direct Station Selection (DSS) button followed by the TRANS button.

Announce the call and hang up.

ParkingCalls [Feature]73

•Parking calls on an extension allows you to Page a party over the system or external

paging speakers and announce that a call is parked for retrieval.

To Park Calls on an Extension:

1. While talking on a Line, press J A N 1 F R I 1 0 : 0 0

[Feature] 73 followed by an CALL PARK 10

available Extension number.

F1 F2 F3

▄▄▄

To Retrieve Parked Calls:

1. Lift the receiver & press [Feature] 73 J A N 1 F R I 1 0 : 0 0

followed by the Extension number CAL L PARK ANS 1 0

the call was parked on.

F1 F2 F3

▄▄▄

Note:

If the call park time expires, (set at 30 seconds in default), the Line will recall back to

the extension where it is parked. After another 30 seconds, if the Parked call was not

retrieved, it will revert to the Attendant position.

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Station User Guide

Picking Up Calls

GroupCallPickup [Feature]54

•If a Line is not programmed to ring on your extension, and you hear a Line ringing on

other extensions, you can dial a Group Call Pickup code to answer the Line.

•When you hear a Line ringing, lift receiver and dial [Feature] 54

DirectedCallPickup [Feature]53

•If a Line is not programmed to ring on your extension, and you hear a Line ringing on

a particular extension, you can dial a Directed Call Pickup code to answer the Line.

•When you hear a Line ringing on a particular extension, lift receiver and dial [Feature]

53 followed by the extension number that you hear ringing from.

Conferencing

•The system allows for 4 way conference calling. Maximum outside Lines in a

conference is 3.

ConferenceCall [Feature]60

1. Place original call on hold. Access J A N 1 F R I 1 0 : 0 0

Another line or Extension number. LI NE1 LI NE2

Press the CONF key or [Feature] 60 private forced

F1 F2 F3

▄▄▄

•To select one of the Lines or Extensions for a Private conversation while placing the

other call on hold:

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Station User Guide

Press F1 for private

1. Select Line for private conversation. J A N 1 F R I 1 0 : 0 0

System automatically puts the other PRESS LI NE/ EXT#

Linesonhold. exit

F1 F2 F3

▄▄▄

Press F3 for forced (forcing a Line or Extension out of the

conference

1. Select Line or Extension to force it J A N 1 F R I 1 0 : 0 0

out of the conference. System PRESS L I NE/ EXT#

automatically puts the other Lines exit

onhold. F1 F2 F3

▄▄▄

J A N 1 F R I 1 0 : 0 0

LI NE1 RELEASED

F1 F2 F3

▄▄▄

Note:

•Pressing CONF again re-establishes original Conference.

•You can establish a 3-Outside Line Conference by repeating the steps above.

•To activate an unsupervised conference, while speaking in a conference, press the

Hold key. Both Lines will flash green. To re-enter, press the Hold key again.

Phone Lock with Password [Feature] 97

•The system allows you to Lock your extension from making calls. A phone in the

Locked position will allow you to receive transferred calls, receive intercoms, and

receive transferred calls.

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Station User Guide

Lock Phone

1. With handset on hook, press J A N 1 F R I 1 0 : 0 0

[Feature] 97 CHK PS

D: 9999

**9999 is default Password bksp show chg

F1 F2 F3

▄▄▄

2. Press F2 show. J A N 1 F R I 1 0 : 0 0

3. To Lock Phone, press F2 yes L OCK TELEPHONE

pswd yes no

F1 F2 F3

▄▄▄

Note:

•To release Lock, follow the process above and select F3 no.

•bksp is used to Back space an entry. Chg is to delete entry and start over.

•pswd is used to change the password.

•If passwords are forgotten, you can default the extension to its original password

(9999) through database entry programming.

Paging [Feature]50

1. Press [Feature] 50 J A N 1 F R I 1 0 : 0 0

2. Select F1 all to Page through PAGING

Extension speakers. F2 to Page al l ext er n next

through External speakers F1 F2 F3

▄▄▄

To Page to Paging Groups:

1. Press F3 next J A N 1 F R I 1 0 : 0 0

2. Select F1 both to Page Extensions PAGING

And External speakers. Press F2 bot h gr oup

to page to a specific group F1 F2 F3

▄▄▄

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Station User Guide

Note:

•To answer a page, go to any Extension and press the # key to connect to paging party.

•To deny Paging on a particular Extension, press [Feature] #9. To release, press

[Feature] #9.

Extension Call Forward

•The system provides many methods to call forward an Extension either to another

Extension, or outside of the system:

CallForward [Feature]2

1. Press [Feature] 2 J A N 1 F R I 1 0 : 0 0

2. Select Forwarding Type CAL L F OR

ARD

i dl e busy next

F1 F2 F3

▄▄▄

Note:

•Select F1 idle to forward calls when Extension is in an idle state.

•Select F2 busy to forward calls when the Extension is busy.

•Select F3 next to go on to other types:

di r ect no next

F1 F2 F3

▄▄▄

•Select F1 direct for Direct Call Forwarding

•Select F2 no to forward calls when an Extension does not answer

•Select F3 next to go on to other types:

busy/no ext folo

F1 F2 F3

▄▄▄

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Station User Guide

•Select F1 busy/no to forward calls when an Extension does not answer or is in a busy

state

•Select F2 ext to forward calls outside of the system to another telephone number

Note: When entering Call Forward Number, enter pauses (F70) prior to the number

***Transferred Calls Only***

•Select F3 to program your own Extension Call Forwarding from another Extension

Notes:

•Once you have selected the forwarding type, you enter the appropriate Extension

number or telephone number to where you would like the calls forwarded to.

1. Select what type of calls to forward c o i c m/ c o i c m

F1 F2 F3

▄▄▄

•F1 = Incoming Calls

•F2 = Intercom & Incoming Calls

•F3 = Just Intercom Calls

Feature Keys Setting

•All of the available Feature Keys can be programmed and/or changed at the user’s

preference. The keys would be programmed to contain the appropriate Feature code

for any given feature.

Available

Feature

Keys

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Station User Guide

ToChangeorSetaFeatureKey [Feature] #3

1. Press [Feature] #3 J A N 1 F R I 1 0 : 0 0

2. Select Key to be programmed PRESS FTR KEY

F1 F2 F3

▄▄▄

•If there is a Feature already programmed for that key, the display will show it to you.

You can then press F3 chg to enter a new Feature.

J A N 1 F R I 1 0 : 0 0

SEL ECT FUNCT I ON

line ext feat

F1 F2 F3

▄▄▄

•Press F1 if you would like to enter a Line Feature

•Press F2 if you would like to enter an Extension Feature

•Press F3 if you would like to enter a Feature Code

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Station User Guide

Available Feature Key Codes:

FEATURE CODE FEATURE CODE

Attendant

Programming #0 Pause 70

Speed Dialing 1 Call Park 73

Call Forward 2 Mute 76

Flash (PBX/CO) 3 Transfer Beep 79

Do Not Disturb 4 Status Message 90

Last Number Redial 8 Intercom Call Back 91

Page 50

Extension Reminder 92

Saved Dialed Number 51 Auto Hold Allow 94

Background Music 52 Auto Line Select 95

Directed Call Pick Up 53 Phone Lock 97

Group Call Pickup 54 Voice Call Allow 98

Authority CD 55 Call Wait Allow 99

Feature Key Reset 58 Touch Tone #1

Page Answer 59 Busy Ring Allow #2

Conference 60

Feature Key Program #3

Relay Control 61 Hot Dial #6

Security Control 62 Distinctive Ring #7

Day/Night Switch 63 Extension Feature

Status #8

Voice Mail 64 Page Allow #9

Voice Recording 67 Access Specific Line 0x

Least Cost Routing 68 Headset 9#

Default Setting 69

Intercom Calling

1. Pick up receiver or press SPK key J A N 1 F R I 1 0 : 0 0

2. Dial Extension number ICM

F1 F2 F3

▄▄▄

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Station User Guide

Note:

•If a feature key is programmed as a Direct Station Selection (DSS) key, you can simply

press the appropriate DSS button to intercom other Extensions on the system.

•Once you intercom an Extension, you can voice announce directly over the speaker.

The other party has hands free answerback and can speak without lifting their

receiver.

Busy Intercom

1. Dial busy Extension J A N 1 F R I 1 0 : 0 0

EXT BUST 11

cbck msg next

F1 F2 F3

▄▄▄

When you call a busy Extension you have several options:

1. Call Back: When the Extension becomes available, the system will alert you, and then

you can call the Extension.

2. Message: Provides 2 options. Sets a message at the busy Extension, or by pressing the

F3 key, you can select one of 7 pre-programmed messages.

1.HAVE A GOOD DAY 5.FRIEND VISITING

2.CALL OPERATOR 6.URGENT

3.CALL HOME 7.EMPTY

4.CALL BACK

Choosing EMPTY allows you to key in any message you would like. The following shows

the options:

•Alphabets from A-Z or a-z, and numbers from 0~9 plus # are allowed.

•To key in capital letters, press 2, 3, 4, 5, 6, 7, 8, and 9.

•To key in small letters, press 2, 3, 4, 5, 6, 7, 8, 9 followed by '*'.

•To key in numbers, press '*'+1, 2, 3, 4, 5, 6, 7, 8, 9, 0

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Station User Guide

•To confirm or add space, press '#.'

•To show space on the screen, press '#.'

1. Press F3 next J A N 1 F R I 1 0 : 0 0

EXT BUST 11

camp voi c i nt r u

F1 F2 F3

▄▄▄

3. Camp On: When the Extension becomes available, it will call you back.

4. Voice Announce: Allows you to speak over the busy Extensions speaker. The other

Extension can reject the Voice Announce.

5. Intrusion (Barge-in): Allows you to Barge-in to an existing conversation

Status Message [Feature] 90

•Each Extension has the ability to set an absence message at their phone. When other

Extensions call the phone, they will get an absence message for that Extension.

1. Press [Feature] 90 J A N 1 F R I 1 0 : 0 0

2. Toggle through options F2 next OUT F OR L UNCH

store next

F1 F2 F3

▄▄▄

Note:

1.OUT FOR LUNCH 5.OUT OF OFFICE

2.BE BACK SOON 6.ON VACATION

3.LEFT FOR THE DAY 7.EMPTY

4.IN A MEETING

Choosing EMPTY allows you to key in any message you would like. Same programming for

the text as stated above.

•SEE EXCEPTIONS IN APPENDIX A

This manual suits for next models

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