Access AccessPhone Specification sheet

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AccessPhone
A Friendlier Home
Phone Service
Get Started

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Important Numbers
24/7 Customer Service
1-866-363-2225
For all customer care & billing inquiries,
to set up new services, change existing
services or for product information
Press 1
Reporting trouble with existing services
Press 2
For office hours, retail locations or to speak
to our receptionist
Press 3
Fax (Head Office)
306-565-5395
Email
customer[email protected]
Phone Number
Voicemail Password

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AccessPhone
Designed to replace your existing home phone service,
AccessPhone is the friendlier home phone service from
Access.
The following features come
standard with every
AccessPhone Package:
• Name Display
• Number Display
• Unlimited Local Calling
• No Network Access Fees
• No Time-Of-Day Restrictions
• Basic White Pages Listing
• FREE Long Distance Between
AccessPhone Customers
• E911 compatible
• Low-cost long distance options
• Safe, secure, reliable
Includes Great Features
The Access Advantage

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Available Line Types
Primary Line
A primary line is just that–a fully featured, main number
line that identifies you with Access. Use your current local
phone number, or get a new number.
Secondary Line
It’s secondary, but it’s still a fully featured line. This line
allows another separate phone number under your primary
account. Again, you can use either an existing number, or
get a new number. A secondary line is often used as a home
business line, or perhaps by a teenager in your home.
Fax/Modem/Alarm (FMA) Line
A FMA line is a special type of secondary line intended for
use with Fax, Modem, and Alarm-type applications. The
FMA line supports standard voice calls. However, this line is
considered ‘un-featured’–it cannot support active features
such as Call Waiting.

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Included Features
Call Display (Name & Number)
If your phone has a three-line display, both the caller’s
name and number will appear between the first and
second ring. On a two-line display phone, only the caller’s
number will appear.
Unlimited Local Calling
Place ‘direct dial’ calls to any land-line or wireless
telephone number within your local exchange, free of
charge (i.e. numbers that don’t require the long distance
designation ‘1,’ or ‘0’).
To place a local call, please dial the full 10-digit number of
the local party you wish to reach.
Unlimited Subscriber-To-Subscriber
Calling
Place ‘direct dial’ calls to any other AccessPhone
subscriber regardless of their location (including long
distance parties), free of charge.
To place a call to another subscriber, please dial 1 then the
full 10-digit number (1 + area code + number) of the party
you wish to reach.
Long Distance Provider
When you become an AccessPhone subscriber, Access is
your long distance provider.
Permission is not needed from Access to switch to an
alternate long distance provider (arrangements must be
made with the provider of your choice). If you choose to
do so, your current Access features and phone service will
remain unchanged.*
Details on long distance packages, or for North American
or International Long Distance rates, can be found at
www.myaccess.ca.
*Access Communications currently does not have agreements in place with
alternate long distance providers. This may become available in the future,
please make the request with the alternative long distance provider.

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Basic White Pages Listing
With each Primary and Secondary line, you get a basic
White Pages listing (Name, Address, Phone Number),
which appears in both your local telephone directory
(paper) and its affiliated online directory.
You also receive a basic listing (name and number) for
Alternate Numbers (up to two additional numbers per Primary
or Secondary line—see under Optional Service Features). You
may list a different name associated with each number, or use
a general reference, such as ‘Teen Line.’
Yellow Pages listings are the responsibility of the customer
and must be activated by the local directory publisher.
These listings could be subject to a fee as determined by
the directory publisher.
Call Trace *57
Have you received a threatening or harassing phone
call? Initiate a Call Trace by dialing *57 immediately after
hanging up.
A Call Trace record is initiated at our Access Central Office.
You can then file a complaint about the offending call
with your local police. The details of the Call Trace record
are kept confidential, and will only be released to an
authorized law enforcement official.
Caller ID Block *67
If you want privacy when dialing out, block the delivery of
your Calling Name and Number—on a per-call-basis—by
dialing *67 before placing your call. You will hear three
short beeps, then a second dial tone. Place your call. After
you hang up, the Caller ID Block is automatically released.

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Caller ID Block Release *82
If Caller ID Block is your normal default (for example, if you
have an unpublished number), you may wish to ‘unblock’
your number on a per-call-basis—perhaps to call someone
who subscribes to Anonymous Call Screening.
Dial *82 before placing your call. Wait for three short
beeps, then a second dial tone. Place your call, and
your Calling Name and Number will be displayed on the
receiving phone. After you hang up, your default Caller ID
Block is automatically restored.
Automatic Call Back *66
Forget to say something? Dial *66 to redial the number you
just called. If the line is busy, wait for the prompt, then hang
up. A different ring will notify you when the line is free.
Automatic Recall *69
Missed the last call? Dial *69 to hear the last number that
called your phone. To call that number, wait for the prompt,
then enter 1 for an automatic redial of the number. If the line
is busy, wait for the prompt, hang up, and a different ring will
notify you when the line is free.
This feature does not work if the person calling uses Caller
ID Block, or if the phone number cannot be identified (i.e.
a call from an institution or large business). Cell phone and
international numbers are often not identified for Recall
*69 either.
Repair & Maintenance 611
If you are experiencing service issues with your new
Home Phone service, please dial 611 to be routed to the
AccessPhone technical service centre.
If your phone is completely out, call 1-866-363-2225 from
an alternate phone.

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Message Relay Service 711
The Message Relay Service enables customers who are
deaf, hard of hearing, or speech impaired, and who use a
Teletypewriter (TTY), to communicate with others via the
telephone. You simply type your conversation to a Relay
Agent who then reads the typed conversation to the other
party. The Message Relay Service is available 24 hours a
day, 7 days a week. There is no charge for using the Relay
Service to place local calls and regular long distance rates
will apply for long distance calls. Calls placed through the
Relay Service are entirely confidential. Relay agents are
professionally trained and follow a strict code of ethics. No
record of conversation content is retained.
The Teletypewriter equipment is the responsible of the
customer.
You can place a call by dialing the number below,
depending on whether you are calling another TTY device
or a telephone.
Voice to TTY dial 1-800-855-0511
TTY to Voice dial 711
TTY to TTY dial 1-800-855-1155
Police/Fire/Ambulance
Enhanced Service 911
In an emergency, dial 911. All Enhanced 911 Call Handling
Services are available on your Access lines.
Enhanced 911 gives emergency operators Automatic
Location Information (delivered onto their screens at the
time they receive your call), as well as call control features
such as Call Hold, Off Hook Ringback (Howler), On Hook
Ringback (ERB), and Force Disconnect.
911 monthly service fee applies.

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Access To Directory Assistance 411
You get standard Directory Assistance access— simply call
the numbers listed below. Charges apply as follows:
Call Type Rate
411: Directory Assistance
(Local)
Saskatchewan $1
1-AREA CODE-555-1212:
Long Distance Directory
Assistance
All Regions $1

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Long Distance Rates for Operator
Assisted Connected Calls
Canada 0.15 per minute
United States 0.15 per minute
International calls 0.50 per minute
Access To Operator Services 0
To access Operator Services, dial 0. For automated collect
calls, dial 0 + the number you wish to reach. Charges apply
as follows:
Call Type - All Regions Rates*
Person/Person
Operator Assisted
Sent Paid (North America) $4.25
Sent Paid (International Destination) $8.50
Collect (North America) $4.25
Calling Card (North America) $4.25
Calling Card (International) $8.50
Operator Assisted
Sent Paid (North America) $2.50
Sent Paid (International Destination) $6.50
Collect (North America) $2.50
Calling Card (North America) $2.50
Calling Card (International) $6.50
Automated
Sent Paid (North America) $1.75
Sent Paid (International Destination) $4.00
Collect (North America) $1.75
Calling Card (North America) $1.75
Calling Card (International) $4.00
*3rd party billing not available
An operator assisted call that confirms the called party is
available before connecting the call. Charges are applied
to the initiated.
An operator assisted call in which a live operator
provides assistance in completing the call.
A call in which an automated operator assistance system was used to
complete the call.

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You also have a choice of personalized options to add to
your standard package.*
Voicemail *98
What would a great phone service be without Voicemail?
Check out our standard features below.
Standard Voicemail Features
• Personal greeting length maximum: 120 seconds
• Extended absence greeting permitted: Yes
• Number of retained messages maximum: 30
• Individual message length maximum: 4 minutes
• Length of time new messages kept: 21 days
• Length of time saved messages kept: 7 days
• Able to send messages within the Voice Messaging
System: Yes
• Number of rings before voicemail: 4
• Easy Access: Yes
For Standard Voicemail menu options, see Voice Mailbox
Navigational Chart (Page 20).
Accessing Voicemail
Retrieving Messages From Your Own
Telephone
Dial *98 to access your Voicemail from your home line. Enter
your security code (password). Follow the prompts to retrieve
your messages or access your Voice Messaging features.
*These features can be added to your service for an additional fee.
Optional Features

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Initializing the Voicemail for the First Time
1 From your home phone dial *98
2 When prompted, press #.
3 Enter your temporary security code. Initially, this is set
as your Access Account Number. Note: For security purposes,
please change your pin immediately using the main menu options.
4 Follow system prompts to record your name and
personal greeting.
5 Listen to a pre-recorded lesson on how to use the
Voice Messaging features.
Your Voicemail is now set up.
Retrieving Messages Away From Home
Not at home? No problem. Access your voicemail away
from home by dialing the phone number listed below.
Regina 306-559-6245
(includes Coppersands, White City, Emerald Park and Pilot Butte)
Balgonie 306-702-6245
Battlefords 306-499-6245
Bienfait 306-300-6245
Canora 306-710-6245
Esterhazy 306-701-6245
Estevan 306-687-6245
Kamsack 306-709-6245
Melville 306-707-6245
Midale 306-913-6245
Milestone 306-919-6245
Weyburn 306-870-6245
Yorkton 306-708-6245

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Call Waiting
You’re on the phone for an hour. Did you miss any calls?
You don’t have to, with Call Waiting. While on the
phone, an incoming call is announced—you hear the
beeps, and the caller hears the line ‘ring’.
To accept the incoming call, quickly press the receiver
(hang up) and release. Or, use the ‘Flash’ or ‘Link’ button if
available on your phone. The first call is placed on hold while
you answer the incoming call. Each call remains private.
End either call by hanging up—the other call rings back
to you. Or toggle between calls by pressing the receiver
or ‘Flash/Link’ buttons.
Disable the Call Waiting feature on a per-call-basis by
dialing *70 prior to placing your call. Incoming calls will
hear a busy signal, or be forwarded to Voicemail. When
you hang up, Call Waiting is restored.
3-Way Calling
Connect with two other people at the same time for a
3-Way phone conversation.
Place your first call. While on a call, press the receiver
(hang up) button to put the first caller on hold. Dial the
next number. Upon answer, press the receiver again.
Now, everyone can start talking (though maybe not all at
once!). If you originated the calls, and you hang up, the
other connections are terminated.
Call Waiting and Visual Call Waiting features will not
work during a 3-Way Call. Incoming calls will hear a busy
tone, or be forwarded to Voicemail.

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Call Forwarding *72
Going somewhere? Forward your incoming calls to a
different number (that you specify). Forwarded calls are
not re-routed back to your Voicemail if unanswered. If the
forwarded number is long distance, charges will apply to
subscriber not caller.
Dial *72, listen for three short tones, then dial the number to
which you want to forward the call. If someone answers the
number you have just dialed, keep the line open for at least
five seconds, then hang up. If the number is busy or does not
answer, hang up. Lift the receiver again, dial *72 again. Dial
the number again. Listen for two short tones, then hang up.
Call Forwarding to that number is now active.
When Call Forwarding to a local number do not dial a 1
before the area code or you will receive a fast busy signal
and the feature will not activate.
In order to Call Forward to a long distance number
you must use 1 + area code of the number being call
forwarded to. Note: if the area code is not entered it will
not work or may call forward to a local number using the
first 7 digits of the number you entered.
To cancel Call Forwarding, dial *73, wait for three short
tones, then hang up.
Call Transfer (Includes 3-Way Calling)
You’re on the phone, and you want to transfer the call to
someone else.
Press the receiver (hang up) button briefly to place your
caller on hold. Dial the party to be reached. When the line
rings, you can either hang up (cold transfer) which places
the caller in direct contact with that party. Or, you can
wait and talk to whom ever answers before pressing the
receiver to transfer the call (warm transfer). At that point,
either remain on the line, or hang up—the call will remain
in place.
3-Way Calling is included with Call Transfer. With these
two features together, the difference is that anyone can
hang up without terminating the call.

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Selective Call Rejection *60
Screen up to 12 numbers with the feature. Calls from
numbers on this list are filtered out, and not delivered to
your phone.
Dial *60. You’ll be prompted to create, delete, or edit a list
of phone numbers to be screened.
Dial 0 for instructions.
Dial 3 to turn this feature on or off.
Dial * to remove one or more entries.
Dial 1 to hear the entries on your list. Press 07 to delete
the entry.
Dial # to add an entry.
Anonymous Call Rejection
Block the Blocker. If you subscribe to this service, any
unidentified calls will be screened out, and not received on
your phone. On the other end, a Blocker will hear a busy
signal. This Feature is enabled by default when you sign up
for this feature. To disable the feature dial *87. It will remain
disabled until you reinstate the feature by dialing *77.
Unlisted Number
An Unlisted Number means that your Primary or Secondary
numbers aren’t listed with either the local paper directory
or online directories, but are still accessible by Operator or
Directory Services.
Non-Published Number
The ultimate privacy. Your number is not published,
anywhere. Local paper directories, online directories, and
Operator and Directory Services do not have access to your
phone number.
Visual Call Waiting*
If your phone has a three-line display, the incoming Name
and Number will be displayed, even though you’re already
on the phone. Just the Number will appear on a two-line
display phone.
This ‘always on’ feature won’t activate on a 3-Way-Call.
In this case, incoming calls will hear a busy signal, or be
forwarded to Voicemail. *Must subscribe to Call Waiting
*77 *87

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Alternate Numbers-Select Ring
With this Optional Service Feature, subscribers can add
up to two additional phone numbers to a Primary or
Secondary Line. Each Alternate Number is delivered
with a distinctive ring tone, indicating to the subscriber
which number had been dialed. Subscribers may choose
an Alternate Number in the same local exchange as the
primary number.
An Alternate Number is for incoming calls only. All phone
numbers (Primary and Alternate) share a single Voice Mailbox.
Call Forwarding *72 only works for Primary and Secondary
Lines, Alternate Numbers will not be forwarded.

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Verified Account Code
This optional feature allows subscribers to require the
correct entry of a 4-digit numeric password before
allowing Long Distance calls to be placed on their
telephone service. The 4-digit numeric password is
selected by the subscriber at the time they order their
telephone service or, at a later time when they order the
Verified Account Code option.
To place a Long Distance call when Verified Account
Code is enabled, pick up the handset and dial the Long
Distance number you wish to call in the normal fashion
by dialing ’1’ and then the 10-digit number you wish to
contact. Once the last digit of the telephone number is
entered, callers will hear a special tone (five rapid beeps)
after which they must dial their pre-determined 4-digit
numeric password.
If the password is successfully submitted, the call will
be processed normally and the next thing the caller will
hear is the called number ring.
If the password is not entered, or entered incorrectly,
callers will receive a busy signal.

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Unified Messaging
(Voicemail To Email)
Also known as Voicemail to email, Unified Messaging
allows you to receive Voicemail messages as a wav file
audio attachment. This service does not allow email to
be sent to Voicemail (i.e. it’s one-way only). Voicemails
are sent to both email and the usual Voicemail system,
allowing you to easily access your messages. There can
only be one Unified Messaging service (email address) per
primary/secondary telephone number.

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For more information on Long Distance rates and
packages, visit www.myaccess.ca.
You can save even more when you add one of these plans
to your AccessPhone service. We offer long distance
savings, convenience, and choice. Pick the long distance
plan that’s perfect for you.
Long Distance Plans
100 Minutes Plan
300 Minute Plan
Unlimited Long Distance Plan (landline calls made
within Canada, across North America and 30 countries all
over the world)
Countries Included In The Unlimited Long
Distance Plan
Argentina Australia Austria
Belgium China Denmark
France Germany Greece
Guam Hong Kong Hungary
Ireland Israel Italy
Luxembourg Netherlands Norway
Poland Portugal Puerto Rico
Singapore South Korea Spain
Sweden Switzerland Taiwan
Thailand United Kingdom Virgin Islands
*Access Communications reserves the right to terminate enrolment in the unlimited
long distance plan. Unlimited long distance calling within Canada, the U.S. and 30
specified international calling destinations is intended for normal direct dialed resi-
dential calling only. Chat lines, data, fax, commercial use and/or long distance calls
made using call forwarding and three-way calling are prohibited. North America
long distance includes Hawaii and Alaska. Mexico not included. Long distance plans
can only be changed on your billing date once a month and minutes do not carry
over to the next month. Rates are for wire line calls only. Calls to cellular/mobile
phones in international destinations or special country code terminations will be
billed at higher rates. Any calls made to the UK that begin with 44+870; 44+845;
44+844; 44+871 and 44+70 are rated as mobile calls and are not included in our
unlimited long distance package. When you switch to AccessPhone your current
phone provider and long distance will be automatically cancelled.
Long Distance Plans

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Voice Mailbox Navigational Chart
Main Menu
1. Message Review
2. Send Message
3. Greetings
4. Settings
6. Deleted Messages
0. Help
*. Exit Option 1:
Message Review
1 - Voicemail
3 - Faxes
Common Keys
# – End Input and Move Forward
* – Cancel Input and Move Up
0 – Helpful Hints
8 – Pause and ResumeVoicemail
Setup Personal Greeting
Follow Prompts
Work with Extended
Absence Greeting
1 - Turn on
2 - Review or Record
* - Exit
Select System Generated Greeting
1 - Choose Type of Greeting
2 - Review Recorded Name
* - Exit
Listen to Message
1 - Repeat Message from Start
11 - Jump to Previous Message
2 - Reply to Message
3 - Forward Message
4 - Slows Message Playback
44 - Skip Back 5 Seconds
5 - Message Details (Time/date/sender)
Option 3:
Greetings
1 - Setup Personal Greeting
2 - Work with Extended Absence
Greeting
3 - Select System Generated
Greeting or Change Name
6 - Speeds Up Message Playback
66 - Skip Forward 5 Seconds
7 - Erase Message
8 - Pause Playback
9 - Save Current Message
# - Move to Next Message