Accordance Systems araid 3500 User manual

1
User's Manual V1.4
Accordance and ARAID are registered trade marks of Accordance Systems Inc.
www.accordancesystems.com www.accordance.com.tw
Table of Contents
Thank you for your purchase of ARAID 3500 / S3500 2
Unpacking ARAID 3500 / S3500 4
Mobile Racks 4
Features 5
Specifications 5
System Requirements 5
Front View 6
Rear View and Jumper Settings 6
How to use A.R.F. Properly 7
Checking for ARAID 3500 compatible drives 7
Operating with “Dual” Mode (RAID 1) 8
Operating with “Single” Mode (RAID 1) 9
Switching from "Single" Mode to "Dual" Mode (RAID 1) 9
(Performing a Manual Mirror-On-Demand)
Fan, Temperature and RAID Management 10
Family Products- Add IDE Bridge 11
ARAID T3500 / TS3500 (External Model) 11
Failure and Troubleshooting Guide for RAID 1 13
Questions & Answers (for RAID 1 Users) 15
Power failure while disk rebuild is in progress 15
Can I use the HDD which has been used by ARAID S3500 in other PC 15
Preventing and recovering from an unexpected virus attack 15
Replacing and Upgrading Hard Drives 16
Compatibility issue when using ARAID with my existing
equipment or O.S. 17
Appendix A Product Question Report 18

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User's Manual
Thank you for purchasing
ARAID 3500 / S3500
Before you begin, please read the following:
ARAID 3500 / S3500 complies with standard RAID 1 (disk mirroring) and RAID 0 (disk
striping) definitions.
＊
＊
Use Two Identical Hard Drives as possible
We recommend that two identical drives (same brand, model, capacity, place of
production, firmware version) be used with this product for optimal performance
and convenience. The drives used must be brand new or in excellent condition.
Accordance also recommends using the drive manufacturer’s testing tool to scan the
drives for bad sectors and correct mechanical and electrical operation.
＊
Purchase Spare Drives
With new types of drives rolling out to the market at a fast pace, you may not be
able to obtain the same model of the drive in the future. Therefore, we recommend
users purchase a number of identical brand new drives in advance, so ARAID 3500
/ S3500 can be used to its full extent. However, if users cannot obtain identical types
of drives, users may use newer drives made by same manufacturer.
＊
No Need to pre-FORMATTING Brand New Drives
When using ARAID 3500 / S3500, you do not need to do FDISK and FORMAT steps
for brand new drives. You can directly use “Auto-Rebuild” feature to duplicate/
clone new target drive.
＊
Heat Dissipation
ARAID 3500 / S3500 is designed with a 6cm silent and cooling fan with long life.
It provides excellent heat dissipation for two 7200 RPM drives. With two 7200
RPM drives, it is best to use a PC enclosure with excellent overall reinforced heat
dissipation design. It prevents the PC or disk array failures caused by long durations
of poor heat dissipation.
Please DO NOT mix SATA II (3G) with SATA I (1.5G) drives on this device.
Important Please set both primary and secondary drives at SATA II(3G) mode
before installation.
Note: 3G mode is the factory default setting when you purchase drives from market.
＊
When using ARAID S3500
Power on ARAID S3500 will also enable HDD's security feature. This means the
HDD can’t be used in another PC, ARAID model or other RAID System.

3
＊
Mirror-On-Demand
You can perform a manual Mirror-On-Demand (duplicate primary drive to secondary
drive) by switching from Single mode to Dual mode. If ARAID is switched from Dual
mode to Single mode, the secondary drive will stop performing read/write and real-
time backup operations.
Notice for RAID 0 Users (Front Panel Switch Setting)
Dual: Dual drive mode – This is the default operating mode for RAID 0. RAID 0
(Disk Stripe) employs two drives to increase disk capacity and increase
performance.
Single: DO NOT set switch for RAID 0 operation. Although RAID 0 operation
requires two on-line drives, the Single mode is not allowed. Use a small
piece of tape to mistakenly switch to Single mode which causes data loss.
＊
Warning
If users mistakenly switch to Single mode, then turn off and power on the ARAID, it
may cause data loss.
Notice for RAID 1 Users (Front Panel Switch Setting)
Dual: Dual drive mode – This is the default operating mode for RAID 1. The ARAID
3500 / S3500 will access both Primary and Secondary drives. Content on both
drives are constantly synchronized.
Single: Single drive mode – In this mode, power to the secondary drive is shut down.
The ARAID can’t synchronize when set to single drive operation.

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User's Manual
Unpacking
ARAID 3500 / S3500
1. Please remove ARAID 3500 / S3500 from the package.
2. Check the package for the following items.
Contact your retailer immediately for any missing or damaged item.
1Mobile rack 1 (in upper bay)
2Mobile rack 2 (in lower bay)
3Two security keys
4Bag of screws
5 User’s Manual
6RS232 cables (one set)
7Software CD
3. Management Software (included) :
a. ARAID SMART 、 Araid Eye
b. Araid Manager
c. SNMP Agent for Windows
＊
Mobile Racks (Note: Drive as optional item)
(a) ARAID 3500 / S3500 Tray with drive.

5
Features
ARAID 3500 / S3500
●ARAID 3500 / S3500 complies with standard RAID Level 1 and RAID Level 0
definitions.
●Supports PC operating systems without installing additional drivers.
●Connects to SATA II or IDE host port of a PC. Add-on cards not required, true
plug-and-play design.
●ARAID 3500 / S3500 supports AHCI mode and S.M.A.R.T.
●Supports major brand SATA II (3G) drives, such as Seagate, Hitachi, WD.
●Supports disk hot swap, hot-plug and Automatic Rebuild Function (ARF). There
is no need to turn off the PC when replacing a drive.
●User Interface 1: LCD shows drives, fan and temperature status.
●User Interface 2: LED indicator shows drive's read/write status.
●User Interface 3: Buzzer alerts of drive failure, fan failure, or over-heating.
●Monitoring Interface 4: Supports COM or USB ports for physical or virtual
RS-232 communication.
●Monitoring Interface 5: Supports SNMP function for standard network management.
●Equipped with a quiet, powerful 6cm silent and cooling fan with durability, strong
suction and silent sound. Supports 7200 RPM drives.
●Power Requirements: +5V / +12V.
●Security locks and keys for drive trays.
●ARAID S3500 can enable a hard drive's security feature. Any hard drive (with
security feature) which has been used in an ARAID S3500, its data cannot be
read/ written by any PC or other different ARAID Model. The hard drive's data is
secure.
●An IDE Bridge for legacy designs using an IDE interface.
●Support HDD with GPT Format
＊
Specifications
• Dimensions：Depth- 195mm, Width- 146mm, Height- 86mm
• Weight (without hard drive)：approximately 0.7kg
• Operating Temperature：0°C ∼55°C
• Storage Temperature：-20°C ∼70°C
＊
System Requirements
• PC and PC compatibles
• Host Interface: Standard Serial ATA II (3G) interface or IDE port.
• Hard Disk Drive Interface: Standard Serial SATA II (3G) interface.
• Supported Operating Systems (no need for drivers): Windows, DOS, Linux,
SCO UNIX, FreeBSD, NetWare, Solaris, MAC OS, IBM OS/2, QNX, real-time kernels.

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User's Manual
View of
ARAID 3500 / S3500
1. LCD display
2. Single/Dual drive operation mode switch
3. HD1 LED Read/Write: indicator for hard drive in mobile rack 1.
4. HD2 LED Read/Write: indicator for hard drive in mobile rack 2.
5. Alarm On/Off Switch
＊
ARAID 3500 / S3500 Front View
1. 6cm silent and cooling fan
2. UR1: RS-232 port to USB connector
3. R1: Legacy 9-pin RS-232 port
4. SATA II connector (connects to PC)
5. 15-pin power socket
6. Jumper settings
Mode J1 J2
RAID 0 Close Open
RAID 1 Open Close
7. Power connector for 6cm cooling fan
＊
Rear View and Jumper Settings of ARAID 3500 / S3500
1 2
3
4
5
ARAID 3500 / S3500 Front View
ARAID 3500 / S3500 Rear View
1 2 3
6
4
5
7

7
How to Use
A.R.F. Properly
Use ARF (Auto Rebuild Function)-compatible hard drives and operating systems to ensure
normal operation. Also, please note that different operation modes are activated when the
switch on the front panel is set to “Single” or “Dual”.
1. Turn on your PC with only one drive installed in the upper bay.
2. When the operating system completes the start-up process, set the switch to Dual and
insert the second drive at the same time. ARF will go active. (If the switch is set to Single,
the LCD message will show that the second drive is still OFF even after the insertion of
second drive.)
3. After few seconds, the ARF operation will start.
4. ARF progress is shown in percentage on the LCD display.
5. Maximum ARF rate reaches 230-300 GB/hour under optimal conditions.
6. After the new drive is rebuilt completely, the LCD display will again show both drives are
“OK”.
LCD Display: After completing Auto Rebuild Function
To inquire the suitable hard disks for ARAID, please visit our website as follows:
Go to http://www.accordance.com.tw/, click SUPPORT (under “News” section) and the
applicable table will appear.
※ Compatibility with Western Digital hard disk:
・If selecting Western Digital drives, we suggest that the customer should use the WD
NAS HDD (WD Red, WD Red Pro or WD Re).
・Western Digital warns against using Caviar series drives (Blue/Green/Black label) in a
RAID array.
＊Checking for ARAID 3500 Compatible Drives

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User's Manual
Operating with
“Dual”Mode (RAID 1)
Note: The Dual mode is the default RAID 1 operating mode.
Set the front panel switch at “DUAL” mode, ARAID would work as followings:
(1)ARAID can boot the system with one hard drive from either bay. However, we strongly
recommend considering the drive in upper bay as Primary (Pri.).
When a drive is installed in the upper bay (HD1):
Switch in Dual mode
(2)When two drives are installed, ARAID 3500 / S3500 will boot the system from primary
HDD. But when the primary drive fails, ARAID will boot the system from secondary
HDD.
(a) Two drives are installed:
Switch in Dual mode
(b) System boots from the drive marked as OK:
Installing a new secondary drive will cause disk rebuild to auto-start.
Disk Rebuild progress 02% Rebuilding Completed
Switch in Dual mode
Note: Do not change the operating mode from Dual to Single while two drives are operating.
Otherwise, the power to the Secondary drive will be shut down immediately and the real-time
backup (mirroring) function will be terminated. ARAID will only operate with a single drive
(Primary HDD).
Switch in Dual mode

9
Operating with
Single Mode (RAID 1)
Set the front panel switch as “SINGLE” mode, ARAID would work as follows:
(1) If you want to operate ARAID with one single drive, place the only drive in the upper
bay. ARAID can only access this drive in this mode.
Switch in Single mode (OFF indicates power for secondary drive is OFF)
If you place an only drive in the lower bay, ARAID would not be able to access it.
Switch in Single mode (OFF indicates power for secondary drive is OFF)
(2) Even two drives are installed, ARAID only access the Primary drive, because the
power of Secondary drive is still OFF.
Switch in Single mode (OFF indicates power for secondary drive is OFF)
＊
Switching from Single Mode to Dual Mode (RAID 1)
(Performing a Manual Mirror-On-Demand)
When you switch the operation mode switch from Single to Dual, the disk Auto-Rebuild
Function will start automatically.
Change mode from Single to Dual, Auto-Rebuild Starts
Warning: Do not remove any drive while Disk Rebuilding is in progress.

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User's Manual
＊
Fan, Temperature and
RAID Management
When the cooling fan stops or rotates very slowly, LCD shows F:
If the temperature is higher than the default setting (a preset number, typically 65°C or
149°F), LCD shows T:
2. Local Monitoring via ARAID SMART
ARAID SMART (Self-Monitoring, Analysis and
Reporting Technology) is a monitoring system
integrated with AraidEye management. It allows
users to see the health condition of two hard
drives (bad sectors) and monitor ARAID's
operating status (Rebuilding already complete
or is in progress). Furthermore, it allows users to
see information about the hard drive, cooling fan
speed, temperature status and etc.
In addition, it can notify users by e-mail when
there is irregular warning happen, so the users
can monitor the status of devices operation at
anytime.
＊
3. Network Management by ARAID SNMP Agent software
(Optional Purchase for Linux version)
Accordance provides SNMP Agent for ARAID
which can be used under Windows 2000/Server
2003/XP Pro. or Redhat/SUSE Linux. The
SNMP Agent allows mid-and large-scale network
managers to easily manage tens to thousands
of ARAID disk arrays. It also can be used with
other network management software, such as
HP OpenView, IBM NetView and OpManager
to server as centralized management, where
status of drive, cooling fan, and temperature are
accessible at any time.
＊1. LCD Messages (Fan & Temperature)

11
Family Products
Rear View of ARAID 3500-HIDE / S3500-HIDE
1. Add IDE Bridge
＊
1. Power ON/OFF Switch
2. AC 110 ~ 220V Power Connector
3. RS-232 Connector (DB-9)
2. ARAID T3500 / TS3500 (External model)
＊
(b) Rear View(a) Front View
IDE Bridge Jumper Setting
Mode J1 J2
MASTER Close Open
SLAVE Open Close
． Power Supply Unit ： 63W Standalone PSU
． Power Consumption (w/o HDD) ： approx. 5.14W ~ 7.32W (depends on the External Model)
． Dimension & Weight ： D240 mm x W183.2mm x H156.15mm
． Weight (w/o HDD) ： approx. 2.68kg

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User's Manual
ARAID T3500 / TS3500
For SATA / eSATA / USB / IDE
3. ARAID T3500 / TS3500 Rear View
＊
Interface Cable Description
SATA Interface
1.Connect SATA port
of motherboard to the
Rear slot of PC
USB 3.0 + e-SATA Interface
(choose either interface to use)
1. USB 3.0 Connector
2. e-SATA Connector
USB 2.0 Interface
1.USB 2.0 Connector
IDE Interface
1.IDE connector
2.Connect IDE port of
motherboard to the Rear
slot of PC
3.Connect from PC
enclosure to an External
model ARAID T3500 /
S3500

13
Failure and Troubleshooting
Guide for RAID 1
1.
2.
3.
4.
5.
6.
When both drives are working properly, LCD
shows:
When the drive in the upper bay is working
properly but the one in the lower bay fails, LCD
shows:
ARAID 3500 / S3500 can still read/write the
normal drive, but replace the failed one in the
lower bay as soon as possible.
When the drive in lower bay is working properly
but the one in the upper bay fails, LCD shows:
ARAID 3500 / S3500 can still read/write the
normal drive, but replace the failed one in the
upper bay as soon as possible.
When both drives fail, LCD shows:
At this time, ARAID 3500 / S3500 can no longer
read/write the hard drive. Please replace both
drives as soon as possible.
When the drive in upper bay is in progress
rebuilding to the drive in lower bay, if ARAID
discover bad sectors on the source hard drive,
ARAID LCD shows:
Meanwhile, ARAID still do rebuilding task from
the drive in upper bay to the drive in lower bay
until 100% complete. System will continue
operating normally without being affected. After
complete the rebuilding, due to the hard drive in
the upper bay has bad sectors, we recommend
users change the hard drive in the upper bay
to ensure data from both of drives can be save
synchronized.
When the drive in upper bay has bad sectors,
ARAID LCD shows:
At this time, ARAID can still operating without
being affected. However, to ensure data from
both of drives will be in sync with each other, we
recommend that user change the bad sectors
drive in the upper bay.

14
User's Manual
Note: Always replace new drives with an identical model or a model in same series with
larger capacity from the same manufacturer.
7.
8.
When the drive in lower bay is in progress
rebuilding to the drive in upper bay, if ARAID
discover bad sectors on source hard drive,
ARAID LCD shows:
Meanwhile, ARAID still do rebuilding task from
the drive in lower bay to the drive in upper bay
until 100% complete. System will continue
operating normally without being affected. After
complete the rebuilding, due to the hard drive in
the upper bay has bad sectors, we recommend
users change the hard drive in the lower bay
to ensure data from both of drives can be save
synchronized.
When the drive in the lower bay has bad sectors,
ARAID LCD shows:
At this time, ARAID can still operating without
being affected. However, to ensure data from
both of drives will be in sync with each other,
we recommend that user change the bad sector
drive in the lower bay.

15
Q&A (for RAID 1 Users)
Power failure while disk rebuild is in progress
Q1:
A1:
What should I do if the power fails while auto-rebuild is in progress?
Just turn on the PC again, the disk rebuild will restart and continue, regardless of
whether you are rebuilding from primary to secondary (upper bay to lower bay) or
rebuilding from secondary to primary (lower bay to upper bay). The PC will boot
from the source drive, whether it is primary or secondary, then it will automatically
resume the disk rebuild procedure without further user intervention. (Notice: the
switch of front panel of ARAID 3500 / S3500 should be in Dual mode)
Can I use the HDD which has been used by ARAID S3500 in other PC?
Q2:
A2:
What should I do if I want to use the HDD (with its security feature has been
enable by ARAID S3500) in other PC or ARAID series product ?
User can contact Accordance’s Distributors or Local Agents to provide a special
version firmware of ARAID S3500. First of all, user needs to install this firmware
into ARAID S3500. After inserting this HDD and power on ARAID S3500, this
HDD’s data will be erased and security feature will be disabled. Then this HDD is
ready to be used as brand new one.
Warning: Please do not forget to backup the HDD’s data first before executing this
step.
Preventing and recovering from an unexpected virus attack
Q3:
A3:
How can I prevent or recover from a virus attack by utilizing Mirror-On-Demand
function provided by ARAID? (for RAID 1 users only).
Prevention is the most important factor in preventing a virus attack. Accordance
recommends the use of commercial grade Anti-Virus software and a hardware
firewall. Remember to check with the AV and firewall manufacturer’s website
frequently for the latest updates to their products.
If you find that you are infected, run the AV software first to clean or quarantine the
virus. Here are some other recommendations you can optionally use.
Method 1: Generate a grandfather/father/son, multi-generation backup. Use the
ARAID on-the-fly disk rebuild and disk hot swap function to duplicate a
clone periodically as you require. Keep the archive of your generated
backup drives in safe place. If both drives in an ARAID are affected by
a virus, remove them and replace with the latest unaffected archived
drive and rebuild a clean drive.
Method 2: Use Accordance the mirror-on-demand function on the front panel
operation mode switch to initiate a disk duplication whenever you
need. While the system is clean and virus-free, make sure to generate
clone drives and keep them in safe place.

16
User's Manual
Replacing and Upgrading Hard Drives
Q4:
A4:
What should I do if I need to replace a defective hard drive?
1. To minimize the risk of losing data, make it a practice to keep a spare hard drive
of the same brand and model for the next three to five years. Always restock
your spare inventory with new hard drive(s) of the same model whenever a
defective hard drive is replaced.
2. If your replacement drives are the same manufacturer as the original drives but
are a larger capacity, place the surviving drive in the upper bay where it will be
designated as the source drive. Boot the PC from the upper bay source drive.
When the operating system is ready to serve, insert the replacement drive into
lower bay. The disk auto rebuild procedure will now start. If it fails to start, switch
the front panel operation mode switch from Single to Dual.
For normal operation, always put the smaller capacity drive in upper bay and
larger capacity drive in lower bay. Never place the larger capacity drive in the
upper bay.
Tip: Label each tray with the disk capacity, brand, and model for future reference.
3. CASE STUDY:
●Company ABC uses two Seagate Family ST3250823AS (Seagate250GB)
drives on one ARAID disk array.
●Company ABC should keep an inventory of spare ST3250823AS drives.
●Company ABC experiences a Seagate250GB disk crash and has no more
ST3250823AS to replace. Instead a new Seagate Family ST3300622AS
(Seagate250GB) is available for replacement. For daily operation, the smaller
drive, the Seagate250GB, needs to be put in upper bay and the larger drive,
the Seagate300GB, must be put in the Lower Bay as a mirrored couple.
In this scenario, the mirror couple of Seage250GB + Seagate300GB, its
effective capacity is 250GB. RAID 1 disk array capacity is always defined by
the capacity of the smaller drive.
●For Windows User ONLY:
If at some later point the 2nd drive Seagate250GB malfunctions and the
Seagate300GB is the surviving drive, you can enlarge the Seagate300GB’s
partition size from 250GB to 300GB by using a third party’s program, such as
Symantec's Ghost or Partition Magic. Then mirror it to another Seagate300GB
and gather a 300GB disk capacity.

17
Compatibility issue when using ARAID with my existing equipment or O.S.
Q5:
A5:
When using ARAID product with my existing equipment or O.S. and compatibility
occurs, what should I do?
As some users would use ARAID product with existing equipment or O.S. (might
be old system) and compatibility problem occurs. Please contact with Accordance
and will advise you for how to solve the problem.

18
User's Manual
Accordance Product Name & Model
Serial No.
Firmware Revision
Manufactured Date or Purchase Date
PC or Motherboard Brand & Model (**)
BIOS (**) Phoenix or Award or AMI
Chipset (**)
HDD 1(**) Brand/Model/Series number
HDD 2(**) Brand/Model/Series number
IDE operation Mode (*)
CPU
RAM
Version of Windows, Linux, other
Benchmark / Application if available
(**) Mandatory (*) Optional, but it helps to identify problem.
Equipment & Environment
1
2
3
...
Test Procedure & Error Messages
1
2
3
...
Symptom
Appendix A
Product Question Report
No. Date: / /
Company Name: Your name:

19
ARAID 3500 / S3500 御使用に関する注意事項 20
ARAID 3500 / S3500 の開封と確認 22
 トレイ 22
機能と特性 23
 仕様 23
 必要システム 23
前面図 24
 背面図，バックパネルとJumper設定の説明 24
ARFの正しい使い方 25
 対応HDD情報 25
[Dual] モードでの動作 26
[Single] モードでの動作 27
 [Single]モードから[Dual]モードへの切り替え 27
ARAIDのファン、温度、及びRAIDの管理 28
ファミリー製品 29
 オプションIDEブリッジ 29
 ARAID3500外付けモデルT3500/TS3500 29
障害とトラブルシューティング 31
Q&A 33
 ディスクのリビルド実行中での停電 33
 ARAIDS3500で使用されているHDDを他のPCで使用することはでき
 ますか？ 33
 ハードディスクドライブの交換およびアップグレード 34
 ARAIDを私の今ある環境やOSで使う場合の互換性の問題について 35
Accordance お客様/販売店サポートリクエストフォーム 36
日本語ユーザーマニュアル目次
日本語国際版権所有複製禁止
V1.4
www.accordancesystems.com www.accordance.com.tw