Ace Digital TV ADB 3800 User manual

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The future of television is here!
User Guide—ADB 3800 & 5810
207 East Cedar Street │PO Box 360│Houston, Minnesota 55943│1811 │507.896.3107 │www.acegroup.cc
Ace Digital TV brings crisp, 100% digital audio and video into your home
through your phone lines. Our channel line-ups are unparalleled—including
the best in network, local, music and premium channels! Ace Digital TV also
offers Video On Demand, Pay Per View, HDTV and Digital Video Recording.*
*Some restrictions may apply. Call for details.

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Index
2
2
3
4
4
4-5
5
5-6
6
6-7
7
Turning your TV on & off..............................................
Menu Button......................................................................
Remote Control ................................................................
Search ...................................................................................
Channel Banner................................................................
Different Lists....................................................................
Favorites List .....................................................................
Caller ID & Messages......................................................
Program Guide .................................................................
Schedule Event.................................................................
Reminders...........................................................................
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8-9
10
10
11-12
12
12
12-13
14
15
15-16
Autotune...........................................................................
Recording a program—DVR ...................................
Recording a program—VCR.....................................
Passwords & PINs..........................................................
Parental Controls..........................................................
Change the look of the Menu/Guide ...................
Emergency Alert System (EAS)...............................
Video On Demand (VOD) ..........................................
Pay Per View (PPV).......................................................
Finding your STB information ................................
FAQs & Troubleshooting...........................................
TURNING YOUR TV OFF & ON
To turn your TV ON:
1) Press the TV button
MENU BUTTON
GUIDE—Press OK to view the program guide.
PVR—Press OK to interact with your PVR/DVR (if you have subscribed for the service).
RENTALS—Press OK to interact with the VOD (video on demand) available.
VAULT—Press OK to view messages sent to your TV and saved, Caller ID log, reminders set, recordings from DVR, or
VOD and PPV ordered.
SETTINGS—Press OK to set Parental Controls, password and PIN information and more.
FAVORITES—Press OK to Choose/Edit/Create/Delete may be chosen. See page 5 for more information.
SEARCH: Press OK to search for programming by name. See page 4 for more information.
PARENTAL CONTROLS—Press OK to lock and unlock the parental set controls. Set controls on programs that can and
cannot be viewed by your children. For more information see instructions on pages 11-12.
Press the MENU button (see page 3 for location on remote) and arrow to the following areas:
To turn your TV OFF:
1) Press the TV button

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REMOTE CONTROL
Change channels up and down (also
pages up and down in the guide)
Displays info bar
Direction arrows
Close screen and return to TV
Power button
Number Keys
Volume up and down
Displays menu
Displays guide
“Enter” a choice you have made
DVR buttons (function just like your DVD
or VHS remote)
Display list of DVR recordings
Caller ID Closed Captioning
Day +/- allows you to page ahead in
12-hour time periods in the guide
Page up and down in guide
For use in the future Access Video on Demand
Return to last channel you were
viewing
Mute
Future access to favorites list
For more information on the operation of your remote, please feel free to access the online guide by the makers
of this remote at www.urcsupport.com/html.php?page_id=227
Use to return to live TV while using
DVR (will stop recording)

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1) Press MENU
2) Arrow to Search, Press OK
3) Arrow to the search box, Press OK
4) Press OK again
5) A letter and number pad will appear, use the arrow keys to spell out the name or part of the name of the
program you are looking for.
6) When finished arrow to Done, Press OK
7) The word is in the search box, arrow to the Search Guide, Search Rentals or Search Recordings (only available
with DVR) , Press OK.
8) Choose Extended (up to 14 days out) or Quick (within three days out), Press OK.
9) A list will appear of the found programs. Arrow to your choice, Press SELECT. Below is the list of options you
will see:
Record Program (on DVR only)
Record Series (on DVR only)
SetReminder
Set Autotune
Add to Favorites
MoreInfo
Cancel
If you selected a program that is currently airing, you will automatically be taken to that channel without
seeing the above listed options.
Notes on search:
When using search remember that both the title and description will be used in looking for the word you
enter to look for.
Try not to use words that will result in hundreds of finds such as: the, if, and, son, etc.
CHANNEL BANNER
The channel banner is the blue banner that appears across the bottom of your TV screen while changing channels or
using the channel buttons.
While the channel banner is on, you may:
yUse the RIGHT ARROW button to see what is coming up next on this channel.
yUse the UP & DOWN ARROW buttons to see what current programming is on other channels (without changing
the current picture).
yUse the OK button if you wish to change the channel (when scrolling through the programming).
yUse the EXIT button to remove the channel banner immediately.
SEARCH
The different lists (on the left underneath the picture):
yAll = a list of all of the channels that Ace offers
ySubscribed = list of the channels that you are subscribed to (Basic, Expanded, Premiums, and/or Choice Channels)
DIFFERENT LISTS

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Maneuver between lists on the guide:
yPress the GUIDE button to move between lists
yIf you do not have HD or a Favorites list they will not appear as a list when you are pressing GUIDE
Delete a favorites list:
1) Press the MENU button
2) Arrow to Favorites, Press OK
3) Arrow to Delete, Press OK
4) Choose the list you wish to delete, Press OK
5) Arrow to Done, Press OK
Notes on the favorites list:
yYou can make up to 20 separate Favorites lists
yThe system will automatically name the lists (Favorites1,etc).
FAVORITES LIST
Add to favorites list:
1) While on the channel you would like to add to the list, Press OK
2) Arrow to Add to Favorites, Press OK
3) Choose Favorites list you would like to add to (if more than one option), Press OK
4) You will return to the main TV screen
To view Caller ID & Messages:
1) Press the MENU button
2) Arrow to Vault, Press OK
3) Arrow down to either Caller ID or Messages (both at very bottom of the list)
4) View the information you choose by using the arrow and OK buttons
5) When done press EXIT to get out of Settings
Make (or edit) a favorites list:
1) Press the MENU button
2) Arrow to Favorites, Press OK
3) Arrow to Edit, Press OK
4) Choose the list you wish to edit, Press OK
5) Select the channels you would like on your list, using OK
6) Arrow to Done, Press OK
CALLER ID & MESSAGES
Caller ID is where you would like to go to view a log of the calls that have come to your home. Please note that you
must have Ace’s Caller ID service in order for this feature to appear.
Messages are notes sent to your TV from Ace. These may pertain to special events, outages, and more. Please
explore this feature on a regular basis to stay up-to-date on information coming to you.
To enable Caller ID (to be used when Caller ID has been added after the initial install):
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter your password, Press OK
3) Arrow down to “Enable Caller ID,” Press OK
4) Arrow to “Submit,” Press OK
yFavorites = it is a list of the channels that you subscribe to that you have deemed your favorites
yHD = a list of the HD channels available as a suite

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PROGRAM GUIDE
The program guide is an excellent way to view what is currently on the television as well as what is coming up. The
program guide has different lists. For more information on these lists see pages 4-5.
Access the Guide:
yPress the GUIDE button on your remote control.
Maneuvering within the guide:
yUse the arrow buttons to move one time spot or channel at a time
yUse the CH + or — to page up or down in the guide, rather than one
time slot or channel at a time.
yA blue program indicates a show, purple indicates a movie
See future programming:
1) Future programs appear to the right of the current program
2) Use the right arrow button to see future programs up to 24 hours
3) Use the search feature to search beyond 24 hours (instructions can be found on pages 4-5)
Choose a program:
1) Use the arrow button to highlight the program you desire to see, Press OK
2) The program will appear in the picture box to preview with the description to the right of it
3) If you desire to watch the program, Press OK again
Stars in the guide:
A next to an episode of a program in the guide means that the episode
is new and not a repeat.
SCHEDULE EVENT
This feature allows you to schedule a recording (if you have the Ace DVR service), set a reminder or autotune for a
particular period of time. Please note that this feature is by time period and not programming.
To access schedule event:
1) Press MENU
2) Arrow to PVR, Press OK
3) Arrow to Schedule Event, Press OK
To change length Caller ID appears on screen:
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter your password, Press OK
3) Arrow down to “Caller ID Timeout,” Press OK
4) Arrow right or left to change the length of time Caller ID will remain on your screen (5-45 seconds)
5) Arrow down to “Submit,” Press OK

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Set a reminder:
This feature is useful when you want to be reminded of an upcoming program you would like to view.
1) Arrow on the guide to the program you would like to be reminded about, Press OK
2) Arrow to Set Reminder, Press OK
3) The yellow Reminder symbol will appear next to that program
4) Press EXIT to continue viewing the current program
REMINDERS
Reminder—what’s next:
1) When the program is about to begin a notice will appear on screen, Press INFO
2) The box will tell you the program name, Press OK to view the program
3) You may also arrow to Cancel, Press OK, and the reminder will disappear
Reminder repeat (schedule event-available only with DVR):
Use this feature when you want to be reminded of an upcoming program on a recurring basis.
1) Access the Schedule Event feature (see page 6)
2) Arrow to Schedule Event, Press OK
3) Use the arrow buttons to move around the screen, Press OK to change the field you want to edit
4) Use the arrow buttons to move through the choices, Press OK to change fields
5) When done, arrow to OK, Press OK
Set Autotune:
This feature will automatically tune your television to the previously indicate channel. Great to use when recording.
1) Arrow on the guide to the program you would like to be reminded about, Press OK
2) Arrow to Set Autotune, Press OK
3) The orange Autotune symbol will appear next to that program
4) Press EXIT to continue viewing the current program
AUTOTUNE
When the program is about to begin a notice will appear on screen, Arrow to Tune In or Cancel , Press OK. If you
choose to just ignore the notice, you will automatically be taken to that channel in a few seconds.
Autotune repeat (schedule event-available only with DVR):
Use this feature when you want to be automatically taken to an upcoming program on a recurring basis.
1) Access the Schedule Event feature (see page 6)
2) Arrow to Schedule Event, Press OK
3) Use the arrow buttons to move around the screen, Press OK to change the field you want to edit
4) Use the arrow buttons to move through the choices, Press OK to change fields
5) When done, arrow to OK, Press OK
To schedule an event:
1) Access the Schedule Event feature (see above)
2) Use the arrow buttons to move around the screen, Press OK to
change the field(s) you want to edit (channel, time, time
3) period, type and frequency)
4) Use the arrow buttons to move through the choices, Press OK
to change fields
5) When done, arrow to OK, Press OK

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RECORDING A PROGRAM—DVR
DVR stands for Digital Video Recorder. A DVR allow you to record programs without the need for videotapes. DVRs
are sometimes referred to as PVRs (personal video recorders), as on your screen guide. Your set top box can record
many hours of programming, with the capability to stop, rewind, fast forward or pause, just as if you were using your
DVD or VCR remote.
If you are recording a live program, you can pause or rewind. Your set top box will continue to record while paused
and then pick back up where you left off.
Record a LIVE program:
While watching a program, press the RECORD button on your remote. Your set top box will immediately begin
recording and the Info Bar will have a red record icon on the right.
You can also start a quick record in the guide. Press GUIDE, highlight a program you want to record using the arrow
buttons and press RECORD. If the program is currently on, recording will begin immediately and you will
automatically be taken to that channel.
You can also just press PAUSE if you need to step away for a bit. This will automatically begin recording for you.
However, if you had not previously hit RECORD you cannot use the REWIND feature.
Schedule to Record Program or Record Series:
Option #1: Set to record through the guide
1) Press GUIDE
2) Arrow to a program you want to record
3) Press OK
4) Arrow to Record Program or Record Series, Press OK
5) A red record icon will appear next to the program you are scheduled to record
Option #2: Set to record through the reference menu
1) Press MENU on your remote
2) Arrow to PVR, Press OK
4) Arrow to Schedule Event, Press OK (for additional instruction see page 6)
5) Follow instructions on screen to schedule recording for single or recurring recordings
6) When done, Press EXIT to return to the TV
Option #3: Set to record through a search
1) Do a search for the program(s) you wish to record (see directions on page 4)
2) Arrow to the program on the list, Press OK
3) Arrow to Record Program or Record Series, Press OK
4) A red dot will appear to the right of the program indicating it is on the list to record
5) When done, Press EXIT to return to the TV
To cancel Record Program:
1) Arrow to the event you wish cancel, Press OK
2) Arrow to Cancel Recording, Press OK
3) Once you have cancelled the event, that recording will be removed from your Recording list and the red dot will
disappear from the Guide
NOTE: See additional information
on Record Series on page 9
Record Program vs Record Series:
Record Program is a one-time action while Record Series allows you to record a series based on the title of the
program, not the time slot.
To edit Record Program:
1) After you have selected Record Program on the guide, Press OK on the program again
2) Arrow to Edit Recording, Press OK
3) Arrow to the area that you would like to edit, Use arrow left and right buttons to make selection
Pad Out—time to end recording before scheduled event (0 min, 1 min, 5 min, 30 min or 60 min)
Limit to—how many episodes do you want recorded (All, 1 episode, 5 episodes or 10 episodes)
4) When settings are to your approval, Arrow to OK, Press OK

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To watch a previously recorded program:
1) Press MENU
2) Arrow to PVR, Press OK
3) Arrow to Recordings, Press OK
4) Arrow to the recorded program you would like to view, Press OK
5) Using your arrow buttons, go to the action you would like to take, Press OK
6) You will be taken to the previously recorded program you chose to see
Watch and record a second program at the same time:
Set your program to record (either live or scheduled). The red record dot will appear in the info bar (and in the
guide). Once the recording red dot has appeared go to the other program you wish to watch. When you want to stop
recording simply press STOP on the program you were recording.
NOTE: Do not try to record two programs at once. This will confuse your set top box and will require you to unplug and
reboot the set top box. Initially you may need to call Ace at 1811, option 3 to be sure that the capability to do this feature is
on your account.
NOTE: Use can also access your
recordings by pressing
LIST on your remote
NOTE: While watching a
recording you can return to live TV
by pressing LIVE on your remote
To edit Record Series:
1) After you have selected Record Series on the program, Press OK on the program again
2) Arrow to Edit Series Recording, Press OK
3) Arrow to the area that you would like to edit, Use arrow left and right buttons to make selection
Channels—look for series on one particular channel or all channels
Preference—Standard or High Definition
Episodes—All or New Only
Pad In—time to begin recording before scheduled event (0 min, 1 min, 5 min, 30 min or 60 min)
Pad Out—time to end recording before scheduled event (0 min, 1 min, 5 min, 30 min or 60 min)
Limit to—how many episodes do you want recorded (All, 1 episode, 5 episodes or 10 episodes)
4) When settings are to your approval, Arrow to OK, Press OK
To skip an episode while using Record Series:
1) Arrow in the Guide to the episode you wish to skip (must have red record symbol on it), Press OK
2) Arrow to Skip Episode, Press OK
3) Episode will automatically change to a grey dot
To cancel Record Series:
1) Arrow in the Guide to the series you wish to stop recording, Press OK
2) Arrow to Cancel Series Recording, Press OK
3) Recording will automatically be cancelled and red dots will disappear
To find out how much remaining space is available on your DVR:
1) Press MENU on your remote
2) Arrow to PVR, Press OK
2) The % of space taken on your DVR will appear near the top by the time.

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PASSWORDS & PINS
If you password/PIN is not working:
Your default password/PIN is 0. If this does not work, call Ace at 1811, option 2 (during regular business hours) and
your password will be reset back to 0. You can then change your password in your system to something you will
remember (see instructions below). A password/PIN change is effective for all set top boxes on the account.
Password:
A password is used for changing the set top box settings. This is a numeric field using 1 to 10 digits.
PIN:
A PIN is used to order PPV or VOD purchases. This is a numeric field using 1 to 10 digits.
To Change Password/PIN:
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter in current password (default password is 0), Press OK
4) Go to the Users tab, Press OK
5) Go to Edit (at the bottom of the screen), Press OK
6) Enter in current password/PIN (defaults are both set to 0)
7) Enter in new password/PIN
8) Confirm the new password/PIN
9) Arrow to Submit, Press OK
10) Press EXIT to get out of Settings
To Require PIN to rent VOD and PPV:
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter in current password (default password is 0), Press OK
4) Go to the Users tab, Press OK
5) Go to Edit (at the bottom of the screen), Press OK
6) Enter in current PIN (default PIN is set to 0)
7) Enter in new PIN
8) Confirm the new PIN
9) Arrow to Enable PIN, Press OK
10) Arrow to Submit, Press OK
11) Press EXIT to get out of Settings
NOTE: Use the BACK
button on your remote if you type
in an incorrect number.
RECORDING A PROGRAM—VCR
Recording TIPS:
yYour TV set top box (not the TV itself) must be on the channel you wish to record
yAuto Tune will automatically take your TV to the channel you need it on, when you need it on
STEP 1: Set your VCR (or other equipment) to record:
yFollow the directions in your VCR instruction manuals for the how to record a program off the TV.
yWhen selecting the channel to record on, always use channel 3.
STEP 2: Prepare your TV to record
Option #1: Set TV Manually
1) Set your TV set top box to the channel you wish to record on before you shut it off
Option #2: Set TV to Auto Tune (recommended)
1) Arrow on the guide to the program you would like to record, Press OK
2) Arrow to Set Auto Tune, Press OK
3) The Auto Tune symbol (an orange circle) will appear next to that program
4) Press EXIT to continue viewing the current program

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Parental control TIPS:
yIf you set your controls to block NR (not rated) this will also block programs such as news, sports and some
children’s programming
yChoosing a movie and/or TV rating to block will automatically block all ratings above that one.
PARENTAL CONTROLS
Setting parental controls:
1) Press the MENU button OK
2) Arrow to Settings, Press OK
3) Enter current password (your password is 0 unless you have changed it), Press OK
4) Be sure you are on the Preferences tab
5) Arrow to Parental Control: Edit, Press OK
6) Select which program rating you want blocked by the highest rating you want viewed (ex. you want to watch
R, but nothing higher so put R in Movie Ratings). Use your OK and arrow buttons to select for Movie Ratings
and TV Ratings. Use the OK button to put a 9in the box of the Content Ratings you want blocked.
7) If you want to be able to see the info on the program even if it is blocked be sure to use the OK button to put a
9in the box next to Show Blocked Program Info.
8) Arrow to Submit, Press OK
9) When Setting successfully updated appears, Press OK
10) Arrow to the Preferences tab, Press OK
11) Arrow to Parental Control, Press OK (to put a 9in the box)
12) Arrow to Submit, Press OK
13) When Setting successfully updated appears, Press OK
Blocking channels:
1) Press the MENU button OK
2) Arrow to Settings, Press OK
3) Enter current password (your password is 0 unless you have changed it), Press OK
4) Be sure you are on the Preferences tab
5) Arrow to Channel Blocking: Edit, Press OK
6) Select which channels you want blocked by using your OK and arrow buttons to select the channels. A X will
appear on the selected channels.
7) Arrow to Update, Press OK
9) When you return to the Preferences tab, Arrow to Channel Blocking, Press OK (to put a 9in the box)
10) Arrow to Submit, Press OK
11) When Setting successfully updated appears, Press OK
To view a program blocked by parental controls, Press OK on the program you wish to view and enter your
password (password is 0 unless you have changed it). This will unlock the parental controls on all channels for a
certain time period. To change the timeout period follow the below directions:
1) Press the MENU button OK
2) Arrow to Settings, Press OK
3) Enter current password (your password is 0 unless you have changed it), Press OK
4) Be sure you are on the Preferences tab
5) Arrow to Parental Control: Edit, Press OK
6) Arrow to Unlock Timeout, Press OK
7) Select the time limit you want the parental controls to timeout in, do this by using the ARROW and OK
buttons (note: if you want to watch a 2-hour movie without interruption of parental controls coming back on
set the time to 120 minutes).
8) Arrow to Submit, Press OK
9) When Setting successfully updated appears, Press OK

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CHANGE THE LOOK OF MENU/GUIDE
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter your password, Press OK
4) Arrow to Theme (bottom, right), Press OK
5) Use the arrow to choose either Blue English or English-Swirl, Press OK
6) Arrow to Submit, Press OK
7) Press OK when the next two messages appear. Your set top box will automatically reboot. After it has rebooted
the new look will appear for your menu and guide.
EMERGENCY ALERT SYSTEM (EAS)
The EAS was formed in 1994 by the Federal Communications Commission (FCC) in order to replace the Emergency
Broadcast System. These systems were designed to alert the public about emergency situations. These situations
may include, but are not limited to: weather conditions, state, national, and local emergencies, and national security.
When the EAS is activated:
Depending on the severity of the warning the alert will act in one of two ways:
1) You will be automatically tuned to a designated channel where further information on the alert will be
broadcast—to return to your previously viewed channel, Press BACK on your remote
2) A message will be placed on your screen describing the situation or direct you to another channel to view
information on the situation
VIDEO ON DEMAND (VOD)
VOD stands for Video On Demand. VOD allows you to rent the latest movies, older favorites and more from your set
top box.
To rent a movie:
1) Press MENU
2) Arrow to Rentals, Press OK
3) Choose a main category (Movies, Events, Free, etc), Press OK
4) Choose a subcategory (3 day rentals, New Releases, Library, etc), Press OK
5) Continue to select subcategories until you get to the movie titles. Scroll through the movie titles by using your
arrow buttons. Select the movie you want to rent, Press OK
6) Arrow to Rent, Press OK
7) If you want to share this rental with other set top boxes on your account, Arrow to Share Rental,Press OK
8) Arrow to Rent, Press OK
Please Note: Once you have rented a movie you CANNOT cancel the rental. Be sure you want to make the
purchase prior to pressing the second OK.
Movie Ratings
NR Not Rated
G General Audiences
PG Parental Guidance Suggested
PG-13 Parents Strongly Cautioned
R Restricted (under 17 w/parent)
NC-17 No one under 17
AO Adult Only
TV Ratings
NR Not Rated
TVY All Children
TVY7 Older Children
TVG General Audience
TVPG Parental Guidance
TV14 Parents Cautioned
TVMA Mature Audiences
Content Ratings
S Sexual
V Violence
L Language
D Dialog
FV Fantasy Violence
NOTE: Use can also access Video
on Demand by pressing the VOD
button on your remote

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To see what VOD is currently rented (to watch or rewatch):
1) Press MENU
2) Arrow to Vault, Press OK
3) Arrow to Video, Press OK
4) A list of rentals will appear, use the Arrow and OK buttons to view a selection
To share a rental with other set tops on your account:
Option #1: Choose on a per rental basis to share
ySelect the Share Rental box prior to pressing OK the second time when choosing a rental.
Option #2: Choose to share ALL rentals
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter in current password (default password is 0), Press OK
4) Arrow to Share Rentals, Press OK
5) Arrow to Submit, Press OK
Refunds. A password is not required for every VOD purchase; however, the customer using VOD must OK the
purchase twice prior to the movie being rented. Therefore, no refunds will be given. It is the responsibility of the
main account holder to be aware of all purchases made.
If you would like to have VOD fully removed from your TV, please call Ace at 1811 (option 3) and we will have it
removed from your account. Please note that you will not be able to see VOD or rent Free on Demand at all once it
has been removed from your account. We highly recommend setting your parental controls or having a PIN added to
make any rentals (see pages 10-12 for details).
Rental Limits. Ace has a default of $75 set as a limit on how much money can be spent on VOD rentals per month.
Note that it is your responsibility to keep track of how much you have spent on rentals per month. If you would like
to know for sure what your limit is, press MENU, arrow to Settings, enter in your password, arrow to Users and your
limit will appear in the first line on the right hand side. If you would like to adjust the limit up or down, please have
the account holder call Ace at 1811 (option 3), and we would be happy to have that amount adjusted for you.
The billing cycle for VOD generally runs from the 14th to the 13th.
To find out when a rented VOD purchase expires:
1) Press MENU
2) Arrow to Vault, Press OK
3) Arrow to Video, Press OK
4) Select the video you want the expiration time on by using the Arrow and OK buttons , Press OK on your choice
5) Arrow to Rental Info, Press OK—the expiration date and time will appear in the pop up box
Note: If you are asked for a password to rent a movie. Your password is 0 unless you have changed it. If you would
like to remove the password requirement, call 1811 (option 3) during regular business hours and they will have that
removed from your account.
To require a PIN to make a VOD rental:
1) See instructions on the bottom of page 10
Refunds. The customer using PPV must OK the purchase twice prior to the movie being rented therefore no refunds
will be given. It is the responsibility of the main account holder to be aware of all purchases made. To further protect
your account have a PIN placed on your account.

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To see what PPV have been rented:
If you would like to see a list of the PPV items that have been rented, follow the below instructions.
1) Press MENU
2) Arrow to Vault, Press OK
3) Arrow to PPV Events, Press OK
If you would like to have PPV fully removed from your TV, please call Ace at 1811, option 3 and we will have it
removed from your account. Please note that you will not be able to see PPV at all once it has been removed from
your account. We highly recommend setting your parental controls or having a PIN added to make any rentals (see
pages 10-12 for details).
Refunds. A password is not required for every PPV purchase, however the customer using PPV must OK the purchase
twice prior to the movie being rented therefore no refunds will be given. It is the responsibility of the main account
holder to be aware of all purchases made.
Rental Limits. Ace has a default of $75 set as a limit on how much money can be spent on PPV rentals per month.
Please note it is the customer’s responsibility to keep track of how much you have spent on rentals per month. If you
would like to know for sure what your limit is or to adjust the limit up or down, please have the main person on the
account call Ace at 1811, option 3 and we would be happy to have that amount adjusted for you.
Cancelling a purchased PPV:
Once a purchased PPV event has started you CANNOT cancel it. However, it can be cancelled up until the time the event
is due to start.
1) Press GUIDE to view the guide
2) Type in 801 (the PPV channel number)
3) Use the arrow button to highlight the program you have purchased, Press OK
4) Arrow down to Cancel PPV Purchase, Press OK
To share a rental with other set tops on your account:
Option #1: Choose on a per rental basis to share
ySelect the Share Rental box prior to pressing OK the second time when choosing a rental.
Option #2: Choose to share ALL rentals
1) Press the MENU button
2) Arrow to Settings, Press OK
3) Enter in current password (default password is 0), Press OK
4) Arrow to Share Rentals, Press OK
5) Arrow to Submit, Press OK
PAY PER VIEW (PPV)
To watch a program on Pay Per View:
1) Press GUIDE to view the guide
2) Type in 801 (the PPV channel number)
3) Use the arrow button to highlight the program you desire to see, Press OK
4) Arrow down to Buy PPV, Press OK
5) If you want to share this rental with other set top boxes on your account, Arrow to Share,Press OK
6) Arrow to Buy, Press OK
Please Note: Once you have rented an event you can ONLY cancel prior to it starting. Be sure you want to
make the purchase prior to pressing the second OK.
To require a PIN to make a VOD rental:
1) See instructions on the bottom of page 10

15
FAQs & TROUBLESHOOTING
Should the clock on my set top box always be on?
Yes, the set top box will have a clock that remains on all the time. If you do not see the clock, try
unplugging the set top box for a couple minutes, re-plugging it in and allowing the set top box to reboot.
My remote isn’t working.
Solution #1: Be sure your remote is pointed directly at the set top box.
Solution #2: Try changing the batteries (any two AA batteries can be used). Please note that when you
replace the batteries in your remote, it may be necessary to reprogram your remote.
I can’t change the channels.
Chances are your remote and equipment (set top box, TV,) somehow got out of sync. This likely occurred
when the VCR, TV, or STB button was pushed prior to the POWER button. Fix it by:
1) Manually turn off all equipment (TV, DVD, etc)
2) Turn everything back on through the remote
3) It may be necessary to unplug the set top box or reprogram your remote to turn the appropriate
equipment on/off
What do I do when there’s been a power outage?
1) When power has been restored, go to your TV set and manually turn it on.
2) If you see a picture, then you may use the provided remote for the TV and set top box on and off like
usual.
3) If you do not see a picture, then manually turn the TV or set top box off and try turning it on with the
provided remote.
How do I flip quickly between two channels?
By using the LAST button you can maneuver quickly between the current channel and another channel.
There are channels missing when I channel up or down..
Solution #1: You may be viewing the wrong list. Press the GUIDE button to move between lists. You will
know what list you are on by looking in the left hand of your screen directly above the date. Generally you
want to be viewing the Subscribed list.
Solution #2: You may have blocked these channels from being viewed (you can check what you have
blocked, see instructions in your User Guide on pages 11-12).
I would like a new channel added to Ace Digital TV
We welcome your suggestions on new channels to add to Ace Digital TV. Please call in and let us know
what you would like to see. However, we cannot always get the channel on right away or even at all
because of contracts, cost and/or space.
FINDING YOUR STB INFORMATION
1) Point remote at the set top box
2) Press 00001234
3) The screen below should appear
The version your STB is on
Your MAC ID address
(when you call in we may
occasionally ask for this
information)

16
207 East Cedar Street │PO Box 360│Houston, Minnesota 55943│1811 │507.896.3107 │www.acegroup.cc
Rev. 09/24/09
Where do I find out more information on a program?
In the guide when the program is highlighted the description will appear in the upper corner OR while
viewing the program press the INFO button one or two times to see a full description of the program.
My screen is blue or dark grey.
It may be necessary to unplug the set top box from the electrical outlet, then re-plug it in. Let the system
reboot itself. If these instructions do not work for you, call Ace Repair Service at 1811 (option 5).
What channel will my TV turn on to?
When you turn your TV on, it will come on to the last previously viewed channel. For example, if you were
watching ABC Family prior to turning the TV off, when you turn the TV back on you will be on ABC Family.
However, whenever a set top box is rebooted it will automatically return to channel 2.
My screen is black.
If the screen is black it may be because the program you want to watch is being blocked per Federal
Communications Commission (FCC) Regulations. Ace blocks programming because we are legally and
contractually obligated to do so by the FCC. Local television stations licensed in a television market may
assert exclusive rights within their specified zone, which is also regulated by the FCC. In order for
Ace Digital TV and other cable television systems to broadcast content from local television stations, we
are required by law to block programming for network non-duplication, syndicated exclusivity and sports
blackout rules as requested of us legally.
Ace cannot demand immediate access to the programming available on all local television stations, either
within or outside our DMA. This must be negotiated within the FCC rules. We must abide by the
stipulations within the contract. To be clear: blackouts are not under Ace’s control; they are dictated in all
cases by the local television stations, networks, sports teams or leagues and guided by the FCC.
How do I move up and down the channels in the guide?
To move one channel at a time, use the arrow up or down buttons. Using the CH +/- buttons in the guide
will allow you to look at a page of channels at a time.
There are programs missing in the guide.
Try first unplugging the set top box, wait a couple minutes and re-plug it back in allowing it to reboot. If
the problem has not corrected itself, call Ace Repair Service at 1811 (option 5).
The picture on my TV is frozen.
Try restarting your set top box. You can do this by pressing the power button on your set top box or by
unplugging and plugging in the set top box.
If this does not work, please call Ace Repair Service at 1811 (option 5).
Does Ace have any control over the programs on a channel?
No, Ace provides you with the service, but it is up to the individual channels/networks to be in control over
their programming (including type of show, times it is on etc.). The channels/networks occasionally change
the programming at the last minute and it doesn’t always give the guide an opportunity to match what is
on the TV.
I see no picture on the TV
First—If there is a red light on the set top box, press the power button to turn it on.
Second—Using your original TV remote (not the one provided by Ace) press 03
OR channel up or down on the front of your TV until you get a picture
OR using your original TV remote (not the one provided by Ace) , press INPUT or TV/VCR until
you get a picture
If this does not work, please call Ace Repair Service at 1811 (option 5).