Actidata actiLib Autoloader 1U Manual

actiLib Autoloader 1U
User and Service Guide

Copyright © 2009 actidata GmbH
The information contained in this document is subject to change without notice
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44379 Dortmund
www.actidata.com
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Published: September 2009 Copyright
Revision History
Date
Issue
Revision
Description of changes
2009-21-09
Revision
1

Contacting actidata
Europe
APAC
actidata GmbH
Alter Hellweg 111
44379 Dortmund
Germany
www.actidata.com
actidata GmbH
Singapore
www.actidata.com

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About this guide
Symbol
Description
A danger notice calls attention to a situation that is potentially lethal or
extremely hazardous to people. A lighting bolt symbol always
accompanies a danger notice to represent a dangerous electrical
condition.
Important
Provides additional information

actiLib Autoloader 1U –User and Service Guide
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1 General Warnings
DANGER
High voltage!
Risk of electric shock.
Do not remove cover (or back). No user-
serviceable parts inside.
Refer servicing to qualified service personnel.
CAUTION
Static sensitive!
A discharge of static electricity can damage static-
sensitive devices or micro circuitry. Proper packaging
and grounding techniques are necessary precautions to
prevent damage.
Read this manual
Do not open Top Cover
No servicing except that which is described in this manual
Ensure proper ventilation
Keep away from heat sources
Use proper power sources
Properly routed power cable
Precautions
Do not expose the unit to moisture. The operating temperature for this unit is between
10°C (50°F) and 35°C (95°F).
Use the unit on a firm level surface free from vibration
Do not place anything on top of the unit that weighs more than 15 kg.
Product warranty Caution
The warranty for the tape loader shall not apply to failures of any unit when:
The tape loader is repaired or modified by anyone other than the manufactures
personnel or approved agent.
The tape loader is physically abused or used in a manner that is inconsistent with the
operating instructions or product specification defined by the manufacturer.
The tape loader fails because of accident, misuse, abuse, neglect, mishandling,
misapplication, alteration, faulty installation, modification, or service by anyone other
than the factory service center or its approved agent.
The tape loader is repaired by anyone, including an approved agent, in a manner that is
contrary to the maintenance or installation instructions supplied by the manufacturer.
The manufacturer's serial number tag is removed.
The tape loader is damaged because of improper packaging on return.
Unauthorized modifications to the unit configuration by the customer may result in loss
of guarantee by the vendor.

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Rack stability
WARNING
Weight!
To reduce the risk of personal injury or damage to
equipment
Extend leveling feet to the floor.
Ensure that the full weight of the rack rests on
the leveling feet.
Install stabilizing feet on the rack.
In multiple-rack installations, secure racks
together.
Extend only one rack component at a time.
Racks may become unstable if more than one
component is extended

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2 Contents
1General Warnings............................................................................................................5
2Contents...........................................................................................................................7
3Figure..............................................................................................................................10
4Table ...............................................................................................................................11
5Product description (overview) and features.............................................................12
5.1 Front panel...............................................................................................................13
5.2 Rear panel ...............................................................................................................15
5.3 Internal components ................................................................................................17
6Installing the actiLib Autoloader 1U............................................................................18
6.1 Location requirements.............................................................................................18
6.2 SCSI requirements ..................................................................................................18
6.3 SCSI Host Bus Adapter (HBA) ................................................................................19
6.4 LUN scanning ..........................................................................................................19
6.5 Preparing the host ...................................................................................................20
6.6 Unpacking the tape loader.......................................................................................21
6.7 Identifying product components...............................................................................22
6.8 Remove the shipping lock........................................................................................23
6.9 Rack mounting the tape loader................................................................................24
6.10 Connecting the SCSI and power cable....................................................................26
7Operating the tape loader.............................................................................................29
7.1 Operator Control Panel (OCP) ................................................................................29
7.1.1 Operating modes...........................................................................................29
7.1.2 OCP Philosophy............................................................................................29
7.1.3 Power-Up Display..........................................................................................30
7.1.4 Note about the LED’s ....................................................................................30
7.1.5 Input Modes...................................................................................................30
7.1.5.1 Selectable predefined values...................................................................................30
7.1.5.2 Toggle values ..........................................................................................................31
7.1.5.3 Numerical values .....................................................................................................31
7.2 Power ON/OFF........................................................................................................31
7.3 OCP Menu Trees.....................................................................................................32
7.3.1 Symbols.........................................................................................................32
7.3.2 OCP User Menu Flow Charts........................................................................33
7.4 Tape cartridges........................................................................................................46
7.4.1 actiLib Autoloader 1U cartridge type.............................................................46
7.4.2 Using and maintaining tape cartridges.........................................................47
7.4.3 Labeling tape cartridges................................................................................47
7.4.4 Write-protecting tape cartridges....................................................................48
7.4.5 Backward read compatibility..........................................................................49
7.4.6 Barcode reader..............................................................................................49
7.5 Magazines................................................................................................................49
7.5.1 Inserting tape cartridges into a magazine .....................................................50
7.5.2 Removing and replacing a magazine using the OCP ...................................50
7.5.3 Removing and replacing a magazine using the RMU...................................51
7.5.4 Slot numbering ..............................................................................................52
7.5.5 Mail slot .........................................................................................................52
7.6 Remote management unit (RMU)............................................................................54
7.6.1 Overview........................................................................................................54
7.6.2 Loader status icons .......................................................................................55
7.6.3 Login..............................................................................................................55
7.6.4 Identity...........................................................................................................56

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7.6.4.1 Viewing static loader information.............................................................................56
7.6.4.2 Viewing static drive information...............................................................................57
7.6.5 Status ............................................................................................................57
7.6.5.1 Viewing dynamic loader information........................................................................57
7.6.5.2 Viewing dynamic drive information..........................................................................58
7.6.5.3 Viewing the tape cartridge inventory .......................................................................58
7.6.6 Configuration .................................................................................................60
7.6.6.1 Changing the system configuration .........................................................................60
7.6.6.2 Changing the drive configuration.............................................................................60
7.6.6.3 Changing the network configuration........................................................................61
7.6.6.4 Changing the administrative password....................................................................61
7.6.6.5 Setting date/time......................................................................................................62
7.6.6.6 Setting error log mode .............................................................................................63
7.6.6.7 Setting event notification parameters......................................................................63
7.6.6.8 Restoring factory defaults........................................................................................64
7.6.7 Operations.....................................................................................................65
7.6.7.1 Moving media within the loader...............................................................................65
7.6.7.2 Determining current media inventory.......................................................................65
7.6.7.3 Releasing and replacing magazines........................................................................66
7.6.8 Service...........................................................................................................66
7.6.8.1 Performing general loader diagnostics....................................................................66
7.6.8.2 Determining and updating firmware.........................................................................67
7.6.8.3 Rebooting the loader ...............................................................................................67
7.6.8.4 Viewing loader logs..................................................................................................68
7.6.8.5 Cleaning tape drive..................................................................................................69
8Troubleshooting ............................................................................................................70
8.1 Installation problems................................................................................................70
8.1.1 SCSI ID..........................................................................................................70
8.1.2 LUN scanning................................................................................................70
8.1.3 SCSI Cabling.................................................................................................70
8.1.4 Termination....................................................................................................70
8.1.5 Compatibility..................................................................................................71
8.1.6 SCSI Host Adapter Installation......................................................................71
8.1.7 Backup Application Installation......................................................................71
8.1.8 Device Driver Installation...............................................................................71
Troubleshooting table ........................................................................................................72
8.1.9 Removing stuck tapes from slots ..................................................................75
8.1.10Magazine does not unlock via OCP or RMU (Emergency release)..............77
8.2 Tape loader error codes ..........................................................................................79
8.2.1 Example error code.......................................................................................79
9Servicing ........................................................................................................................86
9.1 Possible tools needed..............................................................................................86
9.2 Electrostatic Discharge............................................................................................86
9.3 Removing and replacing a tape drive......................................................................86
9.4 Removing and replacing the base chassis..............................................................88
10 Packaging before transportation.................................................................................90
11 Technical actiLib Autoloader 1U specifications ........................................................92
11.1 Physical specifications.............................................................................................92
11.2 Maximum storage capacity and data transfer rate ..................................................92
11.3 Environmental specifications...................................................................................93
12 Recycling and disposal ................................................................................................94
13 Regulatory information.................................................................................................95
13.1 Device Standards ....................................................................................................95
13.2 FCC (United States) ................................................................................................95

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13.3 Canadian Certification .............................................................................................96
14 Index ...............................................................................................................................97

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3 Figure
Figure 1 front and rear actiLib Autoloader 1U view.................................................................... 12
Figure 2 Front panel.................................................................................................................... 13
Figure 3 Rear panel with a SCSI tape drive................................................................................ 15
Figure 4 Rear panel with a SAS tape drive................................................................................. 15
Figure 5 Rear panel with a Fibre channel tape drive .................................................................. 15
Figure 13 Attaching the SCSI cable to the drive......................................................................... 26
Figure 15 Attaching the power cable........................................................................................... 27
Figure 16 OCP symbols.............................................................................................................. 32
Figure 17 OCP interaction Mode................................................................................................. 33
Figure 18 Interaction Mode, Information..................................................................................... 34
Figure 19 Interaction Mode, Information Autoloader, continuation............................................. 35
Figure 22 Interaction Mode, Commands..................................................................................... 38
Figure 23 Interaction Mode, Configuration.................................................................................. 39
Figure 24 Interaction Mode, Configuration, continuation ............................................................ 40
Figure 25 Interaction Mode, Configuration Drive, continuation................................................... 41
Figure 26 Interaction Mode, Service........................................................................................... 42
Figure 27 Interaction Mode, Service Autoloader, continuation................................................... 43
Figure 28 Interaction Mode, Service Drive, continuation ............................................................ 44
Figure 29 Interaction Mode, Service Drive FW Upgrade, continuation....................................... 45
Figure 32 Insert magazines......................................................................................................... 50
Figure 33 RMU Login page......................................................................................................... 51
Figure 34 Operations, Magazine page........................................................................................ 52
Figure 35 Slot numbering left magazine with mail slot................................................................ 52
Figure 36 Handling mail Slot....................................................................................................... 53
Figure 37 Slot numbering right magazine................................................................................... 53
Figure 38 RMU Login page......................................................................................................... 56
Figure 39 Identity, loader page ................................................................................................... 56
Figure 42 Status, Drive page ...................................................................................................... 58
Figure 43 Status, Inventory page................................................................................................ 59
Figure 44 Configuration, System page........................................................................................ 60
Figure 45 Configuration, Drive page ........................................................................................... 61
Figure 46 Configuration, Network page ...................................................................................... 61
Figure 47 Configuration, User page............................................................................................ 62
Figure 48 Configuration, Date/Time page................................................................................... 62
Figure 49 Configuration, Log page.............................................................................................. 63
Figure 52 Operations, Move Media page.................................................................................... 65
Figure 53 Operations, Inventory page......................................................................................... 65
Figure 54 Operations, Magazine page........................................................................................ 66
Figure 55 Service, General Diagnostic page .............................................................................. 66
Figure 56 Service, Firmware page.............................................................................................. 67
Figure 57 Service, Reboot page ................................................................................................. 68
Figure 58 Service, Loader Logs page......................................................................................... 68
Figure 59 Service, Clean drive page........................................................................................... 69
Figure 62 Remove the left magazine.......................................................................................... 78
Figure 63 Drive sled components of rear panel......................................................................... 87
Figure 64 Tape drive removal ..................................................................................................... 87
Figure 65 Installing a tape drive.................................................................................................. 88
Figure 66 Replacing Shipping lock before transportation ........................................................... 90
Figure 67 Product Label.............................................................................................................. 90
Figure 68 Re-Packaging the loader ............................................................................................ 91
Figure 69 WEEE Symbol ............................................................................................................ 94

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4 Table
Table 1 Front panel overview...................................................................................................... 14
Table 2 Rear panel overview .................................................Fehler! Textmarke nicht definiert.
Table 3 Internal components....................................................................................................... 17
Table 4 Location requirements.................................................................................................... 18
Table 5 Unpacking the loader ..................................................................................................... 22
Table 6 Write protecting.............................................................................................................. 49
Table 7 Slot numbering, left magazine........................................................................................ 52
Table 8 Slot numbering, right magazine ..................................................................................... 54
Table 9 Status icons.................................................................................................................... 55
Table 10 Troubleshooting table................................................................................................... 75
Table 11 Access to manually release a magazine...................................................................... 77
Table 12 Removing the left magazine......................................................................................... 78
Table 13 Main error codes .......................................................................................................... 85
Table 14 Description for Figure 45.............................................................................................. 87
Table 15 Re-Packaging description............................................................................................ 91
Table 16 actiLib Autoloader 1U physical specification................................................................ 92
Table 17 Maximum storage capacity .......................................................................................... 93
Table 18 Environmental specification ......................................................................................... 93

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5 Product description (overview) and features
The actiLib Autoloader 1U provides a compact, high-capacity, low-cost solution for simple,
unattended data backup. This unique design houses up to 8 tape cartridges in a compact 1U
form factor with easy access to tape cartridges via two removable magazines and a mail slot.
The magazines can hold up to four (left magazine including mail slot) cartridges.
The loader can support one LTO3 or LTO4 half height tape drive. The loader occupies one
SCSI target address and uses dual LUNs for the tape drive and loader robotic.
The loader can operated via Operator Control Panel or Remote management unit.
The actiLib Autoloader 1U is compatible with most operating systems and environments that
support the SCSI interface. However, the loader requires either direct support from the
operating system or a compatible backup application to take full advantage of its many features.
Figure 1 front and rear actiLib Autoloader 1U view
Particular emphasis of the actiLib Autoloader 1U includes:
Platform of 1U tape loaders - independent of tape and drive form factors
Configurability - from entry level cost optimized loader to a feature rich configuration
Broad level of connectivity -SCSI , SAS and FC
Expandability –magazines and drive sleds can be added in the field
Technology upgrade -customer can upgrade tape drive technologies (e.g. LTO3 to
LTO4) in the field
Service friendly design - drive, accessible from the back of the unit allowing for quick
replacement
Maximum up time - through advanced error handling and recovery capability

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The includes the actiLib Autoloader 1U following features:
USB interface to enable Serviceability features and/or Customized features (Storage On
Demand) implementation
Operator Control Panel simple character set
Integral Remote management unit
Supports industry standard management software tools such as SNMP and SMI-S
(future developments)
Mail slot
Robotic with barcode reader
The actiLib Autoloader 1U encompasses 1U rack formats as well as tabletop functionality.
It provides cost-effective, easy to install, automated data protection for the small to medium
sized business.
NOTE
Not all features will be available at initial product launch
and will be added upon technology availability,
anticipated market requirements, and/or Customer
needs.
5.1 Front panel
The front of the actiLib Autoloader 1U is used to access the power button, operator control
panel (OCP), left and right magazines, LED’s, and the mail slot.
The Operator panel consists of an LCD display with a 2x16 character matrix, 4 push button
switches and a power on/off button. The circuitry to illuminate external LED’s has also been
incorporated into the current level of hardware
10
54321 6 8
79
10 13 11
12
Figure 2 Front panel

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Number
Description
1
Left magazine with Mail slot
2
Power button.
Pressing the button will initiate a controlled Power Down of the unit (soft power
down
3
LED “READY”(Green).
Illuminated when power is on. Blinking when there is tape or loader robotics activity.
4
LED “CLEAN”(Amber).
Illuminated when the tape drive has determined that a cleaning cartridge should be
used. Cleaning is only necessary when the loader directs you to do so. Additional
cleaning is not necessary.
5
LED “ATTENTION”(Amber).
Illuminated if the loader has detected a condition that requires attention by the
operator.
6
LED “ERROR” (Amber).
Illuminated if an unrecoverable tape drive or loader error occurs. A corresponding
error message displays on the LCD screen (see for more information).
7
Control key “UP” button
The UP button is used to navigate through menu items.
8
Control key “CANCEL” button [X]
The CANCEL button is used to cancel a user action and return to the last menu
item.
9
Right Magazins
10
Air vents
11
Control key “DOWN”button [<]
The PREVIOUS button is used to navigate backward through menu items.
12
Control key “ENTER” button []
The ENTER button is used to go to a sub menu or execute an action.
13
Front panel “OCP” display, consisting of 2x16 characters
The OCP screen displays actions and status information, menu items or error
messages equivalent to the operation mode.
Table 1 Front panel overview

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5.2 Rear panel
The rear of the tape loader provides access to SCSI connectors, tape drive bays, the power
connector, Ethernet, serial and the USB port. Figure 3 show the rear panel of a loader with a
half height LTO drive.
Figure 3 Rear panel with a SCSI tape drive
Figure 4 Rear panel with a SAS tape drive
Figure 5 Rear panel with a Fibre channel tape drive

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Number
Description
1
Power connector: The loader requires a 110/220 volt AC power connection
2
Shipping lock (storage location)
3
Fan vent
4
Tape drive sled
5
68-pin HD SCSI connectors
6
Product label foil (see section 10)
7
Tape Drive LED
8
Ethernet port
9
Serial port
10
Controller LED
11
USB port (Host)
12
SAS connectors
13
Fibre channel connectors
Table 2 Rear panel overview

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5.3 Internal components
4
12
3 5
6
7
Figure 6 Internal components
Number
Description
1
Left magazine.
2
Robotic with bar code reader
3
Controller
4
Drive sled
5
Power supply
6
Chassis
7
Right magazine
Table 3 Internal components

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6 Installing the actiLib Autoloader 1U
6.1 Location requirements
Choose a location that meets the following criteria
Criteria
Definition
Rack requirements
Standard 19-inch rack with 1U of clearance
Room temperature
10-35º C (50-95º F)
Power source
AC power voltage: 100-127 VAC; 200-240 VAC
Line frequency: 50-60 Hz
Place the loader near an AC outlet. The AC power cord is the
product’s main AC disconnect device and must be easily accessible
at all times.
Weight without media
11.4 kg
Weight with media
(8 LTO cartridges)
13.1 kg
Air quality
The loader should be placed in an area with minimal sources of
particulate contamination.
Avoid areas near frequently used doors and walkways, stacks of
supplies that collect dust, printers, and smoke-filled rooms.
Excessive dust and debris can damage tapes and tape drive.
Humidity
20-80 percent RH non-condensing
Clearance
Back: Minimum of 15.4 cm (6 inches)
Front: Minimum of 30.8 cm (12 inches) –for mail slot
Minimum of 60 cm to remove magazines (24 inches)
Sides: Minimum of 5.08 cm (2 inches)
Table 4 Location requirements
6.2 SCSI requirements
The actiLib Autoloader 1U incorporates a wide SCSI-2 or SCSI-3 Low-Voltage
Differential (LVD) SCSI bus, but may also be attached to a Single-Ended (SE) SCSI bus. Make
sure your SCSI host adapter or controller supports these standards. If you connect the loader to
an SE SCSI bus, or if there are SE devices attached to the same SCSI bus, the loader’s
performance is limited to the maximum data transfer speed and maximum cable lengths of the
SE bus. For these reasons, Actidata strongly recommends that you do not use a SE SCSI bus
with the loader.
IMPORTANT
Do not connect an LTO3 device to a SE SCSI bus, as it
will severely degrade performance.

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IMPORTANT
The actiLib Autoloader 1U is NOT compatible with a
standard differential (Diff) or High-Voltage Differential
(HVD) SCSI bus. This loader is compatible with a narrow
(50-pin) SCSI bus using a 68-pin to 50-pin adapter that
terminates the unused 18 pins (Not included with the
loader). These adapters are sometimes labeled high-
byte termination
6.3 SCSI Host Bus Adapter (HBA)
To get optimum performance from your actiLib Autoloader 1U you need a SCSI bus that can
transfer data at a rate that supports the loader’s maximum burst transfer speed, see ”Maximum
storage capacity and data transfer rate” on page 92.
A single-ended SCSI host bus adapter will severely degrade performance and limit cable length.
Also, if there is any SE devices on the same SCSI bus, the entire SCSI bus will negotiate down
to SE speed, severely degrading performance.
6.4 LUN scanning
The actiLib Autoloader 1U uses a single SCSI ID per drive to control the tape drive (LUN 0) and
loader robotic (LUN 1). The loader requires an HBA that supports LUN scanning. If it is not
enabled, your host system will not scan beyond LUN 0 and will fail to discover the loader. It will
just see the tape drive.
IMPORTANT
Some HBAs, such as RAID controllers, do not support
LUN scanning.

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6.5 Preparing the host
IMPORTANT
Use proper procedures to prevent electrostatic discharge
(ESD). Use wrist-grounding straps and anti-static mats
when handing internal components.
Follow these general guidelines:
Make sure that your backup application supports the SCSI host bus adapter.
If the host server is connected to a network, check with the system administrator before
turning off power.
Install a suitably rated HBA. Remember that if there is any SE devices on the same
SCSI bus, the entire SCSI bus will negotiate down to SE speed and severely degrade
performance and limit cable length.
Make sure that LUN scanning is enabled on the SCSI host adapter.
Verifying the connection
Depending on the server configuration, you may need to change the SCSI ID of the loader.
When the host server is powered on, install the software and/or driver(s) that are compatible
with the loader. Backup software packages may require additional software or licensing to
communicate with the loader robotics.
Ensure the loader is properly terminated. If the loader is the only SCSI device, other than the
SCSI host adapter on the selected SCSI bus, it must be terminated. Likewise, if the loader is
physically the last SCSI device on the SCSI bus, it must be terminated. Only the devices
physically located at the beginning and end of the SCSI bus should be terminated.
Confirm the host server’s operating system recognized the loader in Microsoft® In Windows®
XP, Windows® Server 2003 or in Windows 2000® by going to: Settings > Control Panel >
System > Hardware > Device Manager > Tape Drive and/or Media Changer.
For more information on verifying the connection of SCSI devices, consult the operating system
documentation.