ADIC Scalar 100 User manual

SNC/Gateway 3000
User Guide

ADIC • 9 BROWN ROAD • ITHACA, NEW YORK, USA • 1-607-266-4000
ADIC •11431 WILLOWS ROAD, NE •REDMOND, WASHINGTON, USA •1-800-336-1233
ADIC •10949 EAST PEAKVIEW AVENUE •ENGLEWOOD, COLORADO, USA •1-800-827-3822
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Fax: [phone]
Part number: OT806300P Rev A

iii
Table of Contents
Table of Contents
List of Figures................................................................................xi
List of Tables................................................................................xv
Chapter 1: Notices .........................................................................1
ADIC Limited Product Warranty .....................................................1
Safety Notices ................................................................................6
Safety Inspection....................................................................6
Remove AC Power.................................................................6
External Machine Check.........................................................6
Internal Machine Check..........................................................7
Safety Label Check.................................................................7
Fusing Requirements..............................................................9
AC Grounding.......................................................................10
Environmental Notices and Statements .......................................10
Electronic Emission Statements...................................................11
Chapter 2: Introduction ...............................................................13
Overview.......................................................................................13
Configuration Support...................................................................13
Address Mapping..................................................................13
Interface Protocol Awareness...............................................13
ADIC Management Console.................................................14
Access Security Capabilities.................................................14
Virtual Private SAN™ Option................................................14
Data Mover...........................................................................15
Virtual Private Map™ Option................................................15
Channel Zoning ....................................................................15
Hardware Product Description and Features ...............................15
Fibre Channel Interfaces ......................................................16
Ultra2 SCSI I/O Interfaces....................................................17
Ultra SCSI I/O Modules ........................................................17
Ethernet................................................................................18
Service Port..........................................................................18
Enclosure..............................................................................18
Power Supply Unit................................................................18
LED Indicators......................................................................19
Supported Platforms.....................................................................20

iv Table of Contents
Supported Devices.......................................................................20
Operating Specifications...............................................................21
Installation Options...............................................................21
Physical Dimensions.............................................................21
Operating Environment.........................................................21
Power Consumption .............................................................22
AC Power Requirement........................................................22
Agency Approvals.................................................................22
Introduction to the ADIC Management Console...........................22
Client/Server Model..............................................................23
Agent ....................................................................................23
Server...................................................................................23
Client.....................................................................................24
Features .......................................................................................24
SNMP ...................................................................................24
SNMP Community Support...................................................25
Security.................................................................................25
SAN Access Control.............................................................25
Host Registration Service.....................................................26
Saved Views.........................................................................26
Network Discovery................................................................26
Configuration Options...........................................................26
Software Updates.................................................................26
Event Logging.......................................................................27
Health Checks ......................................................................27
Views....................................................................................27
Heartbeat..............................................................................27
Chapter 3: Installation .................................................................29
Pre-installation Checklist..............................................................29
Installation Checklist.....................................................................32
Post-installation Checklist.............................................................36
ADIC Gateway Setup ...................................................................37
Placing the ADIC Gateway...................................................37
Desktop Configuration..........................................................38
Rack Mount Configuration....................................................38
Attaching SCSI Devices........................................................39
Maximum Number of LUNS..................................................40
Transfer Rates: Ultra, Fast, and Asynchronous....................40
Wide and Narrow SCSI Buses..............................................40
Table of SCSI Terminology and Limitations .........................41
SCSI Bus Termination..........................................................42
Problems on the SCSI Bus...................................................42
Connecting Power ................................................................43

v
Table of Contents
Other Installation Issues...............................................................44
Host Adapter Setup ..............................................................44
Installing the SAN Explorer and Host Registration Service..44
Power-Up and Boot Sequence Guidelines...................................45
Install the ADIC Management Console Software .................46
Installation Requirements.....................................................46
Installing the Software on Windows NT/Windows 2000 .......47
Startup and Configuration.....................................................47
ADIC Gateway Network Setup....................................................49
Chapter 4: Understanding SAN Configurations .......................53
Device Configuration and Mapping ..............................................53
Host System Considerations........................................................55
Mapping Devices to Targets and LUNs................................55
Persistent Device Maps........................................................56
Alternate SCSI IDs................................................................56
Adding and Replacing SCSI Target Devices................................57
Replacing an Existing SCSI Device..............................................58
Setting up Access Control............................................................58
Fibre Channel Port Modes and Connection Options....................59
Port Mode Options................................................................59
Connection Type Options.....................................................60
Preserving the ADIC Gateway Configurations .............................60
Updating the ADIC Gateway Software.........................................61
Chapter 5: Using the ADIC Management Console ...................63
Starting the ADIC Management Console .....................................64
File Menu Group...........................................................................66
Save Current View................................................................66
Save Current View as...........................................................66
Open a Previous View..........................................................67
Exit........................................................................................68
View Menu Group.........................................................................68
Information About a Selected Channel.................................72
SAN Gateway Front Panel....................................................74
Refresh SAN Gateway..........................................................75
Admin Menu Group ......................................................................75
Connect to Server.................................................................76
Logon....................................................................................76
Change Password ................................................................76
Add New User.......................................................................77
Remove User........................................................................78

vi Table of Contents
If You Lose the Password.....................................................78
Tools Menu Group........................................................................79
Discover Net.........................................................................79
Connect SAN Gateway.........................................................80
Disconnect SAN Gateway ....................................................81
Health Check........................................................................82
Events...................................................................................85
Save SAN Gateway Configuration........................................90
Load SAN Gateway Configuration........................................91
Controls Menu Group...................................................................94
Feature Enable.....................................................................94
Feature Enable: Virtual Private SAN ....................................95
Feature Enable: Virtual Private Map.....................................96
Feature Enable: Data Mover.................................................97
Access Options.....................................................................97
Access Options: Channel Zoning .........................................98
Access Options: Virtual Private SAN..................................100
Access Options: Virtual Private Map ..................................102
SNMP Community Strings..................................................105
SCSI Channel.....................................................................105
Fibre Channel.....................................................................108
Device Mapping..................................................................110
Pre-Assigning Device Numbers..........................................114
Update Firmware................................................................117
Restart SAN Gateway.........................................................118
Identify ADIC Gateway .......................................................119
Chapter 6: Installing and Using Virtual Private SAN ..............121
Introduction to Virtual Private SAN.............................................121
Host Registration........................................................................122
Installing the Host Registration Service..............................123
Installing Virtual Private SAN......................................................124
Installation Instructions.......................................................124
Installation Steps for a New SAN Gateway Installation......124
Installation Steps for an Existing SAN Gateway.................132
Entering Host Parameters..........................................................137
Changing Access Permissions...................................................140
Determining LUN Assignments ..................................................142
Adding and Removing Hosts......................................................143
Adding a Host to the SAN Configuration ............................143
Combining VPS with Channel Zoning ........................................145
Chapter 7: Installing and Using Virtual Private Map ..............147

vii
Table of Contents
Introduction to Virtual Private Map .............................................147
Enabling Virtual Private Map......................................................148
Mapping Devices With VPM.......................................................148
Map Devices on a Fibre Channel to a SCSI Host...............148
Map Devices on a SCSI Channel to a SCSI Host ..............152
Removing Devices From VPM ...................................................155
Chapter 8: Maintenance Action Plans .....................................157
Start MAP...................................................................................157
Event Code or Obvious Symptom ......................................157
Visually Inspect LEDs.........................................................157
Check for Problems on Attached SCSI Devices.................158
Check FC Host Versions ....................................................158
Check ADIC Gateway Product Versions ............................158
Check Event Log ................................................................159
Quick Component Check....................................................159
Perform Health Check ........................................................159
Check the Host Event Log..................................................160
Service Reference Table....................................................160
Database Full MAP.....................................................................168
Device Access MAP...................................................................169
Check Fibre Channel Port Status.......................................169
Check SCSI Channel Devices............................................170
Check Channel Zoning Settings.........................................170
Check Fibre Channel Initiator Port Mode............................170
Check Virtual Private SAN Access Settings.......................170
SCSI MAP ..................................................................................171
Get ADIC Gateway SCSI Information.................................171
Check Attached SCSI Devices from the Service Port ........172
Compare List versus Physical Devices...............................172
Compare Listed versus Supported Devices .......................172
Check SCSI Bus Termination.............................................173
Check for Multiple SCSI IDs...............................................173
Improper Device Type ........................................................174
Examine SCSI Cables........................................................174
Examine SCSI Connectors.................................................175
SCSI Health Check.............................................................175
SCSI Loop Back Test .........................................................175
Testing SCSI Cables ..........................................................176
Isolating SCSI devices........................................................177
Check DDF Interactions......................................................178
Restore SCSI Setup ...........................................................178
Fibre Channel MAP....................................................................178

viii Table of Contents
Verify Fibre Channel Connections......................................179
Examine Cables..................................................................179
Check Optical Cable Type..................................................179
Fibre Channel Loop Back Test...........................................180
Testing Fibre Channel Optical Cable..................................181
Replace Fibre Channel Cable.............................................181
Replace Fibre Channel Device...........................................181
ADIC Gateway MAP...................................................................182
Observe Operational LED Behavior ...................................182
Isolating Startup Problems..................................................182
Temperature MAP ......................................................................184
Check Environmental Conditions........................................184
Check for Airflow Obstructions ...........................................184
Unresolved Temperature Warning/Alarm...........................184
Power MAP.................................................................................184
Check Power Source..........................................................184
Check Fuses.......................................................................185
Check Power Cord..............................................................185
DDF Board MAP.........................................................................185
Basic Testing of the DDF Board.........................................185
Testing DDF with PMC Cards Removed............................187
Ethernet MAP .............................................................................187
Service Port MAP.......................................................................191
Check the RS-232 Cable....................................................191
Check Connection with Boot Messages.............................192
Data Path Protection MAP..........................................................192
Chapter 9: Removal and Replacement Procedures ...............197
Handling ESD-Sensitive Parts....................................................197
How to Attach the ESD Wrist Strap....................................197
Handling Electro Static Discharge-Sensitive Parts.............197
Preparing for Removal and Replacement ..................................198
ADIC Gateway............................................................................199
Removing the ADIC Gateway.............................................199
Replacing the ADIC Gateway.............................................200
Cover..................................................................................200
Removing the Cover...........................................................201
Replacing the Cover...........................................................201
PCI Mezzanine Cards (PMCs) ...................................................202
Removing the PMC.............................................................202
Replacing the PMC.............................................................203
DDF Board..........................................................................204
Removing and Installing the DDF Board ............................204

ix
Table of Contents
Replacing the DDF Board...................................................204
Fuse Removal ............................................................................205
Removing the Fuses...........................................................205
Replacing the Fuses...........................................................205
Base Unit....................................................................................206
Prepare the New Base Unit........................................................206
Removing and Replacing the FRUs ...................................206
Bulkhead Panel ..........................................................................207
Removing a Bulkhead Panel ..............................................207
Replacing a Bulkhead Panel...............................................207
Final Diagnostic Tests................................................................208
Final Test Preparation ........................................................208
Fibre Channel Tests ...........................................................208
Ultra 2/3 SCSI PMC Tests..................................................210
Ultra SCSI Tests.................................................................211
DDF Test ............................................................................211
Ethernet Test......................................................................211
Updating the ADIC Gateway ......................................................212
Post-Repair Checklist.................................................................212
Appendix A: Connecting to the Service Port...........................217
Service Port Connections...........................................................217
Connecting the Service Terminal ...............................................218
Initial Setup of HyperTerminal............................................219
Verifying the Connection.....................................................219
Updating Firmware and Configurations......................................219
Updating Firmware .............................................................220
Saving a Configuration File.................................................220
Loading a Configuration File...............................................221
Zmodem Status Code Table.......................................................221
Appendix B: Service Port Command Reference.....................223
Appendix C: Diagnostic Command Reference........................295
Boot Modes ................................................................................295
Entering Diagnostic Mode...................................................295
Restoring Normal Mode......................................................296
Special Procedures ....................................................................296
Health Check......................................................................296
Manual Health Check .........................................................296
Event Log Dump.................................................................297
Retrieving the Code 43 Dump File......................................297
Boot Mode Commands...............................................................298
Diagnostic Commands ...............................................................299

xTable of Contents
Appendix D: Remote Event Notification ..................................307
Event Logging and Viewing........................................................307
Events and Traps .......................................................................308
Heartbeats..................................................................................309
Health Check..............................................................................310
Health Check Level Control................................................311
Health Check Interval .........................................................313
Performance Impact of Health Checks...............................313
Appendix E: Startup Message Reference................................315
POST Messages ........................................................................315
Boot Rom Messages..................................................................315
LIC Initialization Messages.........................................................317
Final Startup Messages..............................................................319
Appendix F: Channel Number Reference ................................321
Channel Numbering Convention ................................................321
Ultra SCSI Channel and PMC Slot Numbering...................321
Single Port Fibre Channel PMC Option Card Numbering...321
Dual Port Fibre Channel PMC Option Card Numbering.....322
Dual Channel Ultra2/3 SCSI PMC Option Card Numbering322
Skipping PMC Slots and Mixing Option Cards ...................322
Dual Channel Ultra2/3 SCSI PMC Numbers in Device Maps.....323
Appendix G: POST Error Codes ...............................................325
Appendix H: Glossary................................................................329