ADIC Scalar 24 Administrator guide

© 2004, ADIC ®
All rights reserved.ADIC is a registered trademark of Advanced Digital Information Corporation. All other product, company, or
service names mentioned herein are the property of their respective owners.
Error Codes: Scalar 24
00h
Unknown Error. An unexpected error has occurred
Capture the support and error logs and provide them to service
01h
Operating System Error
Reboot the system. If the problem persists, capture the support and error logs and contactADIC.
02h
Z80 Error.A robot controller, OCP controller board, or XA main controller board hardware problem exists which requires
replacement.
Contact ADIC
03h
OCP Error.A robot controller, OCP controller board, or XA main controller board hardware problem exists which requires
replacement.
Contact ADIC
04h
XA Error A robot controller, OCP controller board, or XA main controller board hardware problem exists which requires
replacement.
Contact ADIC
05h
SW Error . Application Software (Firmware) error.
Reboot the system. Capture the support and error logs and contactADIC
10h
SN Missing The system serial number is missing in NVRAM. The system cannot go online if a serial number is not
entered. This problem may occur if the main board has been exchanged or NVRAM has been corrupted either due to a
code problem or due to a bad NVRAM chip.
Contact ADIC. Be prepared to provide the serial number, attached on a label inside the library under the right magazine
and any OEM vendor and product information, so that entry of the serial number can be verified.
14h
SN Missing . The system serial number is missing in NVRAM. The system cannot go online if a serial number is not
entered. This problem may occur if the main board has been exchanged or NVRAM has been corrupted either due to a
code problem or due to a bad NVRAM chip.
Contact ADIC. Be prepared to provide the serial number, attached on a label inside the library under the right magazine
and any OEM vendor and product information, so that entry of the serial number can be verified.
All information in this document came from the Scalar 24 Installation and Operation Guide (p/n 62-2146-02 Rev A.)
CODE
Explanation of the error.
End user action to be taken (if any).

© 2004, ADIC ®
All rights reserved.ADIC is a registered trademark of Advanced Digital Information Corporation. All other product, company, or
service names mentioned herein are the property of their respective owners.
15h
Scanner Error . The barcode scanner is not functioning properly.
Reboot the system. If the problem persists, contactADIC.
16h
Barcode Error Check Tape. The scanned barcode is incorrect for your current configuration. This is most likely the result
of a missing or unreadable barcode or a barcode length that does not match the mode you haveconfigured (such as
Default, Media ID, or Extended).Check barcode scanner configuration.
See your manual’s section on “Configure Barcode Scanner”on page 8-31 for more information.
38h
RMU problem Check RMU. The RMU has reported an error to the library.Make sure the RMU is configured correctly, is
operational, and is accessible on the network.
39h
RMU problem Check RMU. The RMU has reported an error to the library.Make sure the RMU is configured correctly, is
operational, and is accessible on the network.
3Ah
SNC Problem Check SNC. An error has been sent to the library from the SNC. Check the SNC. If the problem persists,
contactADIC.
40h
CFG Mismatch . The firmware detects that the code configuration does not match the hardware configuration. This may
happen when the wrong firmware is loaded (for example, an LTO code image is loaded to a DLT system).
Reboot the system. If the error persists, contactADICand provide them with the system model and firmware version.
70h
Picker Error Reset System. The picker was unable to perform a requested command.
Assure that the picker path is clear and that cartridges are properly inserted into storage and IE slots, as well as drive
locations. Reboot the system.If the problem persists, contactADIC.
80h
Obstruction Check Picker. The picker has reported a move failure, which may be caused by an obstruction of the picker,
such as partially extended tapes into the picker path, an ejected tape from a drive, or a tape within the picker partially
extending out of the picker.
Try to clear the obstruction. ContactADIC.
81h
Picker Error Reset System. The picker was unable to perform a requested command.
Assure that the picker path is clear and that cartridges are properly inserted into storage and IE slots, as well as drive
locations. Reboot the system. If the problem persists, contactADIC.
82h
Picker Error Reset System. The picker was unable to perform a requested command.
Assure that the picker path is clear and that cartridges are properly inserted into storage and IE slots, as well as drive
locations. Reboot the system. If the problem persists, contactADIC.
90h
Drive Error Check Drive. Communication to a drive is not working, the drive is not initializing, or the drive is reporting a
problem.
Reboot the system. If the problem persists, removethe drive and re-install it. If the problem still persists, contactADIC,
you may need to exchange the drive.

© 2004, ADIC ®
All rights reserved.ADIC is a registered trademark of Advanced Digital Information Corporation. All other product, company, or
service names mentioned herein are the property of their respective owners.
92h
DRV Invalid . Invalid drive firmware.
Reload drive firmware or call ADIC.
A0h
RMU Com Error Check RMU. The library firmware wasable to communicate with the RMU, but did not detect any
communication for more than 10 minutes. The RMU may have been removed or somehow has become nonoperational.
Reboot the system. If the problem persists, contactADIC.
A2h
SNC Com Error Check SNCThere is a communication problem between the library and the SNC. .
Check the SNC. Reboot the system. If the problem persists, contactADIC.
D0h
PS Failure . A library power supply failed or is not operating within specified ranges.
Reboot the system. If the problem persists, contactADIC.
E0h
Obstruction Check Picker. The picker has reported a move failure, which may be caused by an obstruction of the picker,
such as partially extended tapes into the picker path, an ejected tape from a drive, or a tape within the picker partially
extending out of the picker.
Try to clear the obstruction. ContactADIC.
E2h
Security Alert Check Door. "The system has detected operator interference, such as an open door and magazine
removal, or a host has issued a PREVENT MEDIA REMOVAL and a tape has been inserted or removed from the IE slot."
. Check and ensure that magazines are installed, the door is closed, and that the IE slot is empty.
E3h
SCSI Error Check SCSI. A SCSI connection problem has been detected. .
Make sure the cables are connected correctly, the bus type, LVD/SE is connected correctly, and the proper terminator is
applied.
E4h
SCSI Error Check SCSI. A SCSI connection problem has been detected. .
Make sure the cables are connected correctly, the bus type, LVD/SE is connected correctly, and the proper terminator is
applied.
E5h
SCSI Error Check SCSI. A SCSI connection problem has been detected. .
Make sure the cables are connected correctly, the bus type, LVD/SE is connected correctly, and the proper terminator is
applied.
E6h
SCSI Error Check SCSI. A SCSI connection problem has been detected. .
Make sure the cables are connected correctly, the bus type, LVD/SE is connected correctly, and the proper terminator is
applied.
E7h
Pick Failed Clear Picker. The picker could not GET or PUT a tape. Typically this means a tape is still partially in the
picker.
Remove the tape from the picker. For more information, see Manual Removal of a Tape From the Picker on page 9-6.

© 2004, ADIC ®
All rights reserved.ADIC is a registered trademark of Advanced Digital Information Corporation. All other product, company, or
service names mentioned herein are the property of their respective owners.
E8h
Place Failed Clear Picker. The picker could not GET or PUT a tape. Typically this means a tape is still partially in the
picker.
Remove the tape from the picker. For more information, see Manual Removal of a Tape From the Picker on page 9-6.
E9h
Tape Recovered to Cell X. Informational message that indicates that a tape had been detected in the picker assembly
and was placed in a slot location (X) to free the picker and make it operational.
Make sure that the tape belongs in the location it was placed. You may have to use the Move Media function to move the
tape to the proper location."
EAh
Sled Missing Check Sled. A drive sled has been removed or is not connected properly.
Re-insert the sled or check the connections.
F0h
Fan Failure . A library or drive fan failed.
Prevent the system from becoming too hot and either turn off the library or remove the drive with the bad fan. Contact
ADIC.
F5h
Clean Needed Check Drive X. A drive has been cleaned, but still requires cleaning. The cleaning tape may not function
properly, may be expired, or the drivemay be defective.
Retry the clean operation
F6h
Tape Expired Eject Slot X. A cleaning tape is expired.
Export the cleaning tape and insert a new one.
F7h
No Clean Tape Insert Tape. A cleaning operation was attempted, but a cleaning tape is not configured, expired, or not
available."
Insert a cleaning tape into the IE slot or configure a cleaning slot and import a cleaning tape into that slot."
F8h
Tape Missing in Slot X. A previously configured cleaning tape is no longer found. It may have been removed manually,
loaded in a drive, or recovered to a data slot.
Place the tape back to the slot