ADT Smart Home IQ4 User manual

We hope you enjoy your new IQ Panel, ADT Smart Home Hub. It will serve as the “brain” of
your home for many years to come. With it you can control your lights, locks, thermostat,
security and much more.
You won’t need a manual to operate your panel but you can use this guide to learn more
about the features of this amazing new device. We hope it will add to your home’s decor
and make your home smarter and more energy efficient!
- The ADT Team
Document: IQP4-UG-UK
Version: 1.0.0
Revised on 2201
Software Version: 4.1.0
ADT
Smart Home Hub User Guide - IQ4
SECURITY &
SMARTHOME

USING YOUR SYSTEM: BASICS
Swipe down to
access settings
Touch an icon to
view its contents
Swipe left/right
to change pages
Swipe a page away
when you are done
Navigation
Move from page to page
and access information on
each page using finger
touches, swipes, and
scrolling.
Scroll up/down to reveal
additional content on a page
Dismiss
To dismiss a pop up when
you are done, swipe left or
right to dismiss.
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USING YOUR SYSTEM: MESSAGE CENTER
Contact
Easy access to ADT's contact information, including phone number,
email, and website.
Video Tutorials
Watch videos to help you understand your system and service better.
To watch a video, touch a thumbnail. Video will begin playing automatically.
Video controls appear on screen, To exit, touch the “back” button.
Alerts/Alarms
Alerts and alarms from your system like low battery alerts, alarms, and
power failures.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”
Message Center
Access your message center by touching the icon in the upper right corner. Once its open you’ll
see three sections: Contact, Video Tutorials, Alerts/Alarms, and Messages.
(Note: This icon may appear different than shown, depending on your provider’s settings)
Messages
Messages from your provider will also appear here.
To dismiss, touch the circle to the left of the message and touch “OK” to
remove it from your message center.
You can also remove all messages at once by touching “Acknowledge All”
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Please contact your dealer for assistance
[phone]
add.co.uk

USING YOUR SYSTEM: EMERGENCY PANIC
Emergency Panic
If you have a police, fire, or medical emergency and your system is not armed or a sensor has not been triggered, you
can send a manual emergency panic by touching the icon in the bottom right corner and selecting the type of
emergency you are experiencing. (Note: If your system is a Keyholder response only monitoring package this option
will not be available.)
Alarm Types
X
Cancel
Police: When touched it triggers the “Police”
siren pattern and sends a police emergency
signal to your provider’s monitoring station.
Available of police response systems only.
Fire: When touched it triggers the “Fire” siren
pattern and sends a fire emergency signal to
your provider’s monitoring station. Available
with ADT monitored smoke and heat detectors.
Emergency: When touched it triggers the
“Emergency” siren pattern and sends an
emergency signal to your provider’s monitoring
station.
Canceling an Emergency Panic
To cancel an emergency panic, touch the
“cancel” button and enter a valid user code.
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the screen

Sensor status:
USING YOUR SYSTEM: ARMING
Arming Options
Quickly choose from “stay” or “away”
Sensor List
Open or active sensors
appear in a scrollable list
on the right. Touch the
icons in the upper right
corner to switch your
view to either “Active” or
“All” sensors.
?
Open
Closed
Active
Idle
Unreachable
Tampered
Synchronizing
Not Networked
Open Bypassed
Closed Bypassed
See add’l options by touching
the “>>” icon on the right
Additional Arming Options
Select these options before choosing your arming type
Arming Stay
Arms doors and windows only
Arming Away
Arms doors, windows and motions
Additional Options
View additional arming options by touching the
“>>” icon on the right side.
Bypass
Touch the circle next to a sensor to bypass it
during the arming sequence
Exit Sounds
The panel beeps as the timer counts down.
Silence these beeps before you choose the
Entry Delay
The panel will give you time to disarm once a
“delay door” has been opened. Turn this off with a
To send a police or emergency panic
without sounding the siren, using the
“Silent Alarm” at the bottom of the
screen
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Touch to access
arming options
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USING YOUR SYSTEM: DISARMING
Disarming your System
When your system is armed, there are multiple ways to disarm:
Disarming Manually
To manually disarm your panel, touch the icon in the center of the
screen. You will be prompted to enter a valid code. Failure to
enter a valid code with the time required will trigger the alarm.
When someone manually disarms the panel the built in
camera will take a photo and save it on the camera page
along with the date, time, and name of the user.
Disarming Remotely
To remotely disarm your panel, login to your mobile app and touch
the “disarm” icon.
Disarming Automatically
You can connect your smartphone using Bluetooth and it will
automatically disarm your IQ Panel from an “Armed Away” state
when it comes within range. To connect a phone, follow the steps
*You can connect up to five (5) smartphones for
touchless disarming. You may need to enable
this setting in your Bluetooth settings.
Bluetooth
Touchless
Disarming
Step 1:
Swipe down to
access settings
tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code
Step 5:
Touch “BLUETOOTH
DEVICES”
Step 3:
Touch “ADVANCED
Pair
Step 7:
Touch “ADD DEVICE” The panel
will begin searching for new
devices in range (It may take up
Step 9:
Touch “Pair”
Step 10:
When the messages appear on your
phone and IQ Panel, ensure the
numbers match and touch “Pair” on
Bluetooth Pairing Request
“IQ-Panel” would like to pair
with your phone. Confirm
that the code “12345” is
shown on the “IQ-Panel”.
Cancel
Pair
BLUETOOTH PAIRING
REQUEST
CANCEL
PAIR
Device: My Phone
Pairing Code: 12345
Step 6:
Put your Bluetooth device in “pairing”
mode.
Step 8:
Select your device from the list
Download the ADT
Smart Services app
in the App store or
Google Play
Note: Remote disarming has not been evaluated by UL/cUL
Touch to disarm
panel manually
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ALARM EVENTS
Alarms
If the alarm is triggered the ADT Smart
Home Hub will sound the siren and
display a red alarm screen.
Police
When the system is armed and the
alarm is tripped or you touch the
“Police” emergency button the alarm
sounds with the “Intrusion” siren and
then activates the Two-Way Voice
microphone and speaker, if available.
Note: If the system is Keyholder
Response only this option will not be
available.
Fire
When a Smoke or Carbon Monoxide
detector is triggered or someone
taps the “Fire” panic on the IQ Panel
the alarm sounds with the “Fire”
siren. Available if you have ADT
monitored smoke and heat detectors
as part of your package.
Emergency
When you press an IQ Pendant or
trigger an emergency signal from the
IQ Panel, the alarm sounds with the
“Emergency” siren. Note: If the
system is Keyholder Response only
this option will not be available.
Preventing false alarms:
False alarms are a terrible waste of your public service
resources, and can erode your relationship with local
authorities. In some areas, authorities even charge a fee for
false dispatches.
Here’s some tips for avoiding false alarms:
-Use your system regularly, be comfortable with its operation.
-Make sure everyone who has access to your home has a
valid access code and is familiar with how to use the system.
-Ensure the doors you use the most are set up with delays to
give you enough time to disarm the system when you open a
door.
-Test your system regularly
-Develop a routine.
-Use alternative methods for arming and disarming (mobile
app, bluetooth disarming, etc.)
The ADT Smart Home Hub will automatically
contact the ADT Monitoring Centre using the Dual
Path LTE & Wi-Fi connection.
To disarm, touch the screen and enter your
passcode.
False Alarms
In the event of a false alarm, press disarm and
enter your user code. If your system is
monitored, be ready to provide your verbal
password to your security provider’s monitoring
agent if they contact you. If you are NOT able
to provide the correct verbal passcode, the
authorities may be contacted.

USING YOUR SYSTEM: CAMERA
Camera Page
ADT Smart Home Hub's built in camera captures photos in a
variety of situations:
Disarm Photos
When the panel is disarmed manually, the built in camera takes a
photograph and saves it in the “ARM/DISARM” section. These
photos are accompanied by the username of the individual who’s
code was used, the date, and the time.
Settings Photos
When someone attempts to access your panel settings with an
invalid code, the built in camera takes a photograph and saves it
in the “SETTINGS” section. These photos are accompanied by
the date and time.
Alarm Photos
When the alarm is triggered, the built in camera takes a
photograph and saves it in the “ALARMS” section.
1- View Photo
Touch a photo thumbnail on the right
to view it on the left.
2- Full Screen
Touch the photo on the left to view it
full screen. Touch it again to return to
the camera page.
Note: While viewing photos full
screen you can swipe left/right to
view additional photos
Photos to your Phone using
ADT
Smart Services
Go to your ADT
Smart
Services portal login in
page. You can access
this from the adt.co.uk
website Existing
Customers Tab.
Click the "Automation"
tab
Then click “Edit” on the
“Panel Camera Disarm
Image Uploads” section
Add Recipients to
receive disarm photos
to smartphone.
Note: For supplementary use only, not part of the Fire and Security system
Alarm Videos
When the alarm is triggered, the built in camera will record up to
a 4 minute video clip. This video is stored locally on the panel
only.
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Sign In

USING YOUR SYSTEM: SETTINGS
Settings Tray
Access common settings by swiping down
from the top of the screen.
Security Status
See your panel’s
security status in the
upper right. Touch it
to go directly to the
security page
Battery & Radios
Touch an icon to get
more information
-Battery level
-Wi-Fi connection
-Bluetooth status
-LTE connection
Volume
Slide left/right to
adjust the panel
Brightness
Slide left/right to
adjust the screen
brightness
Settings
Touch to access the
full settings page.
From there you can
also access
“Advanced Settings”
(which will require a
passcode)
Messages & Alerts
Touch to access the
message center including
your provider’s contact
information, video
tutorials, and system
messages
Photo Frame
Touch to access the photo
frame where you can
customize the panel’s
Clean Screen
Disables the screen for 30
seconds to allow you to
clean it without
accidentally touching
anything. (Touch the
“standby” button on the
side of the panel to cancel)
Language
Touch to change
panel language
Close Tray
Swipe up to close the tray
Settings Page
From here you can adjust individual sound
settings, change your weather temperature from
Fahrenheit to Celsius, see the status of your
security and smart home devices, and more.
Advanced Settings
Only the Master code can access this area.
From here you can manage users, run system
tests, reboot your system, connect Bluetooth
and Wi-Fi and more.
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SETTINGS: PHOTO FRAME
Photo Frame
When your panel is not in use, it turns into a customizable photo frame.
Settings
Inside settings you can choose whether you
want photos or a weather clock, if you want
the panel to turn itself off automatically in
the evenings, and more.
Touch “ADD”
Add Photos
To add your own photos:
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3
2
Delete
Touch a photo to select it. Touch “Delete” to
delete it from your panel
Touch the drop down to select from
various Wi-Fi photo packs (Default,
Buildings, Flowers, etc) or to load photos
via Bluetooth or the built-in Panel Access
Point (Panel AP).
Note: Only Android phones may load photos over
Bluetooth. All other phones need to use the Panel
AP to load photos wirelessly.
Touch “Replace All Photos” if selecting
one of the Wifi photo packs. For Bluetooth
and Panel AP, follow the on-screen
prompts to load your own photos from
your device.

SETTINGS: ADDING A USER
Step 1:
Swipe down to access
settings tray
Step 2:
Touch “SETTINGS”
Step 4:
Enter your code*
Step 3:
Touch “ADVANCED
SETTINGS”
Step 5:
Touch “User Management”
Add User
Step 6:
Touch “Add User”
How to Add a New User
User Types
You can add up to 242 users to your
system, each with a custom name and
access level you allow.
Master: Access panel functions, camera,
and system settings.
User: Access panel functions, camera,
but NOT system settings.
Guest: Used to give arm and disarm
access to those users who will use the
panel on a temporary basis
Expiration Date: Choose a specific date
that will disable a user code automatically.
Notifications
By creating individual users, you can set up custom text
notifications when they access or use your system,
keeping you connected no matter where you are.
Add User Screen
Once on the “Add User” screen you can create a custom
name and user code and indicate whether you want this
person to be a Master, User, or Guest.
*Default master code is 1234. For security purposes this code
should be changed once the system has been installed in your

USING YOUR SYSTEM: LIGHTS
Light Control
You can control your lights locally on the panel and also from your mobile app.
ON
Touch turn on all
selected lights
OFF
Touch turn off all
selected lights
GET STATUS
Touch to check the
status of all selected
lights
Select
Touch the circle next
to a light to select it
Dimmer
Touch the
slider from left
to right to
adjust the
brightness of
a single
ON/OFF
Touch a bulb or
outlet icon to
turn it on or off
LIGHT ON
LIGHT OFF
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ADT Smart Services
Mobile Access
You can also control your lights from your mobile

USING YOUR SYSTEM: LIVE VIEW
Live View
Easily view the live video feed from your Alarm.com video cameras on the 7” panel screen. This page
will appear automatically if cameras are added to the account and the authorization has been given on
the Alarm.com customer website. Supports live view of up to 40 cameras.
Camera
View
A thumbnail of
the camera will
be displayed for
the highlighted
camera. Click
the play button
to view full
screen.
Cameras
List
All supported
cameras that
are on the
account and
have been
authorized will
show here.
Click the
camera you
would like to
Exit
Click on the
red X icon to
exit full screen
mode.
Camera
View
Full screen
mode can be
activated by
clicking on the
play button for
each individual
camera.
Important
Note
Cameras will only
push to your panel
if you have
authorized them to
do so from your
Alarm.com
customer website.
This can be found
under Video
Settings.
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USING YOUR SYSTEM: LIVE VIEW WITH AUDIO
Live View with Audio
Listen in and speak to any room in the house using the Live View with Audio feature. This can be done
from your mobile app or right from the 7” touch screen. If your camera supports two-way audio, the talk
button will automatically appear on the live view page.
Talk
Press and hold
while talking to
to use the two-
way audio
feature built into
your camera.
Listen
Press to turn
on audio.
End
Press this
button to exit.
Hold To
Talk
Press and
hold to talk.
LIVE VIEW
WITH AUDIO
ON PANEL ADT Smart Services

USING YOUR SYSTEM: LIVE ANSWER
Live Answer for Doorbell Cameras
You can now talk directly to whoever is at your front door using the new Live Answer feature on your IQ
Panel. When your doorbell button is pushed, video with audio will automatically pop up on your 7”
touchscreen. You can answer the call, disarm the system and unlock the door all from the same screen.
This allows you to verify who is at your front door and if you choose, let them in. Compatible with all
Alarm.com doorbell camera models.
Dismiss
Press to dismiss doorbell.
Doorbell
Notification
A doorbell notification will
display on the screen
when someone rings
your doorbell. You can
choose to answer or
dismiss. This is a feature
that you have to enable
Enable Notification
To enable this feature, log in to
your Alarm.com website,
navigate to your Video
Settings, click on Video
Device Info then check this
Answer
Press to answer the doorbell. If
answered, the feed from the doorbell will
pop up on the screen.
Talk
Press and hold to talk to whoever
is at the doorbell camera.
System Armed
If your system is armed, you can
click this button to disarm the
system.
End
Press this button to end the
call and exit Live View mode.
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USING YOUR SYSTEM: MANAGE MY SYSTEM
Manage My System
Make sure you are always connected to your home Wi-Fi network and that your software is up to date.
You can also manage your Bluetooth connected devices directly from this screen.
Software Update
Touch the icon to update the system to current software and get
details about the last time an update was performed.
Wi-Fi
Touch the icon to check the
panel’s WWi-Fi connection.
The icon will be green if Wi-
Fi is connected and red if it is
not connected. You can also
get quick details about the
network you are connected
to like the SSID, internet
connection and more.
Bluetooth
The icon will be green
if Bluetooth is ON and
red if Bluetooth is
OFF.

HOME AWAY SLEEP
ADT
Smart Services Scenes
Your Panel and ADT Smart Services app comes with
4 pre-populated scenes. These allow you to control
multiple devices with the click of a single button right
from your touchscreen. Each option is a multi-device
command that coordinates different smart devices to
accomplish a complex task. Smart Scenes must be
setup and customized from your ADT Smart Services
customer portal before they can be used from the
panel.
Setup your Scenes from your
ADT Smart Services customer
portal. When logged in, navigate
to the Automation tab. Here, you
will be able to build custom
scenes that control multiple
smart devices within your home.
OPTIONAL SETTINGS: SCENES
ADT Smart Services

USING YOUR SYSTEM: PARTITIONS
ADT Smart Services
Partitions control can be
accessed from the
smartservices.adt.co.uk
customer site as well as
from your mobile app.
Page Indicator
When separate
partitions are
enabled, the panel
will display additional
page indicators on
the left side of your
panel. These indicate
how many partitions
can be accessed
from this screen.
PARTITIONS
The ADT Smart Home Hub allows for up to 4 partitions to be programmed. Partitions allows for the
creation of zone groups in a home or building so that users can arm some sections of the property
while leaving other areas disarmed. Partitioning enables greater personalization and functionality
while simplifying installation. Each partition controls its local zone status, alerts and notifications. Any
area or zone the needs to be armed or disarmed separately from the rest of the structure can be
turned into a partition.
Color Indicator
Each dot will be
colored coded to
indicate the arming
status of that particular
partition.
GREEN - Disarmed
ORANGE - Armed
Stay RED - Armed
Away
OPEN ALL
CLOSE ALL
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ADT Smart Services

USING YOUR SYSTEM: PARTITIONS
Partitions Access
When the panel is locked or the screen
times out, you will be required to re-enter
your code to gain access. The code you
enter will determine which partition you
enter. Different codes may gain access to
all four partitions at once or to one
individual partition.
User Codes
Master codes give full access to Advanced
Settings. Because the Master code would
be entered here, you will not have to re-
enter your code to gain access to the
settings menu. User codes can be
assigned to give access to arming and
disarming functions in a particular partition.
To assign single or multiple partitions
access to a User code, enter the panel
using the Master code and edit permissions
in the User Management settings menu.
!
Exclusions:
You cannot partition Z-Wave or ADT's cameras today. This functionality will come at a later date via software update. Global
sounds and sirens can be turned on from the Sound menu when partitions are enabled. When global sounds and sirens are
turned on, all sounds and sirens will sound across all partitions.
User Access
When creating a new user, you will be given the option to grant that
user access to individual partition or all partitions. Only the number or
partitions programmed will show up here. Simply check the box next
to the desired option.
Important Note: If 6-digit codes are enabled in the panel but not changed in User
Management, the panel will add two Zeros to the end of the original code. Example: If original
user code is 1234 and 6-digit codes are enabled but the user code isn’t changed, the new user
code will be 123400.
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LEGAL
FCC REGULATORY INFORMATION
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful interference to radio
communications. However, there is no guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which can be determined by turning
the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with radiation exposure limits set forth for uncontrolled environment. The antenna(s)
used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and
must not be collocated or operating in conjunction with any other antenna or transmitter.
IMPORTANT: Changes or modifications not expressly approved by Qolsys, Inc. could void the user’s authority to
operate the Product.
IC REGULATORY INFORMATION
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
Cautions:
1. Devices operating in the 5150-5250 MHz frequency band are restricted to operate in-door only.
2. Operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful
interference to co-channel mobile satellite systems.
3. Users should also be advised that high-power radars are allocated as primary users (i.e. priority users)
of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or
damage to LE-LAN devices.
Cet appareil est conforme aux normes d’exemption de licence RSS d’Industry Canada. Son fonctionnement est
soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d’interférence et (2) cet appareil doit
accepter toute interférence, notamment les interférences qui peuvent affecter son fonctionnement
CAN ICES-3 (B)/NMB-3(B)
Cet équipement est conforme aux limites d'exposition aux rayonnements IC établies pour un environnement
non contrôlé. Cet équipement doit être installé et utilisé avec un minimum de 20 cm de distance entre la source
de rayonnement, votre corps, et d’autres antennes ou transmetteurs.
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