Advanced Bionics Platinum Series User manual

By Advanced Bionics
PLATINUM SERIES™Sound Processor
USER GUIDE
English, French, Spanish, Italian

WELCOME
Thank you for choosing the HarmonyTM HiResolution® Bionic
Ear System and the Platinum SeriesTM Sound Processor System.
It is important for you to become familiar with each of the
documents enclosed in this information packet. You will find
your product registration document, Platinum SeriesTM Proces-
sor User Guide and more.
If you have any questions concerning your Platinum SeriesTM
System, or have suggestions on how we can help improve
your experience with the system, please free to contact our
Customer Care departement at:
Advanced Bionics Europe - Monday to Friday
9.00 am to 5.00 pm
Tel: + 33 (0)3 89 65 98 00
Fax:+ 33 (0)3 89 65 50 05
We are committed to helping you gain the most of your
cochlear implant system.
Sincerely,
Advanced Bionics
© 2010 by Advanced Bionics, SARL. All rights reserved.

PLATINUM SERIES By Advanced Bionics
User Guide
for the Platinum Series™Sound Processor

2 User Guide for the Platinum Series Sound Processor
Labeling
The symbols below are used on the labeling for the product and for transportation,
and their meanings are as follows:
EN60601-1 Classification Information:
Ordinary Construction
Continuous Operation
Internally Powered Equipment
CAUTION: Federal law restricts this device to sale, distribution
and use by or on the order of a physician.
European Community Mark of Conformity
Authorized to affix the CE Mark in 2000
REF Model Number SN Serial Number
See Instructions for Use Store at temperatures
between -20° C and
+55° C
Fragile Do not get wet
Type of Protection: BF Date of Manufacture
Dispose of Properly

User Guide for the Platinum Series Sound Processor 3
Table of Contents
Platinum Series Sound Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Program Control. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Sensitivity Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Headpiece Jack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dual Color LED Indicator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Audible Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Auxiliary Jack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Headpiece & Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Single-Unit Headpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Color Caps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Headpiece Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Batteries & Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Battery Charger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using the Car Charger Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Carrying Cases . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Extending the Life of Your Headpiece Cables. . . . . . . . . . . . . . . . . . . 21
Auxiliary Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telecoil Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Telephone Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Microphone Tester Earphones. . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Other Battery-Powered Input Devices . . . . . . . . . . . . . . . . . . . . . . . 24
Using the Platinum Series Sound Processor . . . . . . . . . . . . . . . . . . . . 25
Getting Started - Quick Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Adjusting for Background Noise. . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Using the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Troubleshooting Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
No Sound Heard; No Response From User . . . . . . . . . . . . . . . . . . . . 27
User Hears Static . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
User Hears Muffled or Distorted Sounds. . . . . . . . . . . . . . . . . . . . . . 27
Headpiece Falls Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Headpiece or Processor Gets Wet . . . . . . . . . . . . . . . . . . . . . . . . . 28
Performing a System Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Replacing Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
The Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Headpiece . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Troubleshooting Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Caring for Your Cochlear Implant System . . . . . . . . . . . . . . . . . . . . . 34
Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Processor Protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Implant Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Electrostatic Discharge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Airport Security Metal Detector . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
X-Ray Machines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Contact Us . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 User Guide for the Platinum Series Sound Processor
Table of Figures
Figure 1: Platinum Series Sound Processor . . . . . . . . . . . . . . . . . . . . . 5
Figure 2: Headpiece Color Cap Removal Tool. . . . . . . . . . . . . . . . . . . .10
Figure 3: Removing the Headpiece Color Cap. . . . . . . . . . . . . . . . . . . .10
Figure 4: Headpiece Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Figure 5: Headpiece with Headpiece Clip.. . . . . . . . . . . . . . . . . . . . . .11
Figure 6: Fitting the Headpiece Color Cap. . . . . . . . . . . . . . . . . . . . . .11
Figure 7: Placing the Headpiece. . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Figure 8: Gripping the Headpiece. . . . . . . . . . . . . . . . . . . . . . . . . . .12
Figure 9: Headpiece in Place. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12
Figure 10: Headpiece with Cable.. . . . . . . . . . . . . . . . . . . . . . . . . . . .13
Figure 11: Battery Release Lever. . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Figure 12: Battery Charger. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Figure 13: Connecting the Power Supply to the Charger . . . . . . . . . . . . . .17
Figure 14: Battery Charger with Battery. . . . . . . . . . . . . . . . . . . . . . . . .17
Figure 15: Car Charger Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Figure 16: Platinum Series Harness Case.. . . . . . . . . . . . . . . . . . . . . . .19
Figure 17: Leather Carrying Cases.. . . . . . . . . . . . . . . . . . . . . . . . . . .20
Figure 18: Feeding the Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
Figure 19: Feeding the Cable Through Far Buttonhole.. . . . . . . . . . . . . . .21
Figure 20: Feeding the Cable Through Other Buttonhole . . . . . . . . . . . . .21
Figure 21: Telephone Adapter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
Table 1: Troubleshooting Action Table. . . . . . . . . . . . . . . . . . . . . . .33

User Guide for the Platinum Series Sound Processor 5
Platinum Series Sound Processor
Your audiologist will demonstrate the adjustable controls of the Platinum Series
Sound Processor (PSP) and instruct you on appropriate settings.
Figure 1: Platinum Series Sound Processor.
Program Control
The program control, on the left side of the control panel, is used to turn the
processor on and off, to select one of three programs, and to test the headpiece
microphone. The dots on the program selector represent different programs on
the processor programmed by your audiologist. The single represents program
# 1, represents program # 2, and represents program # 3. Your audiologist
will determine how many programs are appropriate and instruct you on when to
use each program. The position represents the headpiece microphone tester
function detailed in the “Using the Platinum Series Sound Processor” section of this
manual. The (o) position will turn the processor off.
Volume Control
The volume control, indicated by and located to the right of the program
control, allows the user to adjust the loudness level of the processor. Turning the
control to the left (toward the smaller end of the scale) decreases the volume.
Turning the control to the right (toward the larger end of the scale) increases the
volume. The volume range (how soft to how loud the volume can be adjusted) is
programmed for you by your audiologist.
During your programming session, the audiologist will program your processor
so that the 12:00 position on the volume dial represents your most comfortable
loudness level.
Program Control Sensitivity
Control LED Indicator
Auxiliary Jack
located on side
(Not Shown)
Headpiece
Jack
Volume
Control

6 User Guide for the Platinum Series Sound Processor
Sensitivity Control
The sensitivity control indicated by and located to the right of the volume
control, determines the quietest level of sound that will be picked up from the
environment by the microphone. The sensitivity control is typically set at 12:00
for daily device use. Turning the control to the left decreases the sensitivity so
that softer sounds are not picked up by the microphone. This may help eliminate
background noise. Turning the control to the right increases the sensitivity so that
softer or more distant sounds can be picked up by the microphone.
Headpiece Jack
The headpiece jack is located to the right of the sensitivity control. The headpiece
cable, which connects the processor to the headpiece, is inserted here.
Dual Color LED Indicator
The LED (Light-Emitting Diode) indicator is a light located on the control panel
adjacent to the headpiece jack that indicates three primary functions: battery charge
status, lock status, and microphone/system status. Depending on the function, the
LED will illuminate with either a red or a green light.
Battery Charge Status
When the processor program control is turned from the off position (o) to
positions , , or , the red LED indicator will blink as follows:
• 3-4 quick blinks indicate that the battery is fully charged.
• 2 quick blinks indicate that the battery is sufficiently charged to power the system.
• 1 quick blink indicates that the battery charge is nearly depleted.
To check the battery charge status while the processor is in operation, turn the
processor off and then back on to any program position. The red LED indicator
sequence will indicate the battery charge status.
Lock Status
Lock refers to the successful communication between the processor and implant.
When the processor program control is turned from the off (o) position to positions
, , or , and the battery charge sequence is complete, the red LED indicator
begins to flash approximately once per second, indicating lock has not yet been
achieved. Flashing will continue until the headpiece is properly positioned on the
head. Flashing red will resume if there is any problem with communication or loss of
lock between the processor and the implant.

User Guide for the Platinum Series Sound Processor 7
Microphone/System Status
When the battery and lock sequences are complete, microphone and system status
can be verified. The green LED indicator will flicker in response to loud sounds
presented near the microphone verifying that the microphone is receiving sound,
that data is being transmitted to the implant, and that the processor is receiving
information back from the implant. Increasing the sensitivity will cause the green LED
to flash in response to softer sounds, while decreasing the sensitivity will require more
intense sounds for the LED to react. The green light is not expected to illuminate
continuously during everyday use, especially if the user is in a quiet environment.
Also, the green LED will not illuminate in response to sounds if your audiologist
has disabled the Automatic Gain Control (AGC) program feature for the selected
program position.
IntelliLink™ Implant ID Safety Feature or Processor Error Condition
The IntelliLink safety feature checks the implant ID to make sure it is the correct one
that is programmed for stimulation with the processor. A rapidly blinking red light will
appear should you accidentally attempt to use the wrong processor or attempt
to lock to the wrong implant in the case of bilateral implants. A rapidly blinking
red light might alternatively indicate, in rare instances, that there is a processor error
condition. If this should occur, first turn the processor to the off (o) position, remove
and reconnect the battery, and turn the processor back on to the desired program
or try another program position. If you are unable to resolve the problem, please
contact your audiologist for additional troubleshooting.
Audible Alarm
The audible alarm is an optional feature that can be activated at the time of
programming. It is designed primarily for children in order to alert parents and
teachers when the system is not transmitting sound to the implant or the battery is
near depletion. If the child’s headpiece falls off the head, the processor will begin
to beep and the red LED will flash. When the child’s headpiece is replaced and
data is again being transmitted successfully, the alarm will stop. Beeping when the
headpiece is in place indicates a communication problem between the processor
and implant. For more information, refer to the “Using the Platinum Series Sound
Processor” section of this manual. Additionally, when the battery is near depletion
and cannot power the processor, the alarm will emit a slow beeping tone until the
battery dies or is replaced.

8 User Guide for the Platinum Series Sound Processor
Auxiliary Jack
The auxiliary jack is located on the side of the processor near the control panel. The
auxiliary microphone and telephone adapter provided with the system are connected
here. This jack is also used to connect other external auditory input sources, such
as battery-powered FM systems, MP3 players, television audio amplifiers or other
assistive listening devices.
The Microphone Tester Earphones provided by AB are also connected here. When
the program switch is in the position, these earphones allow a subjective listening
assessment of the quality of the sound as it is received by the headpiece microphone.
Also, intermittencies in the headpiece cable may be detected. If a problem is noted,
please refer to the “Using the Platinum Series Sound Processor” section of this manual.
NOTE: To use the auxiliary jack, the processor must contain a program set up
for auxiliary input. Consult with your audiologist regarding the correct
program position to use with auxiliary input.
CAUTION: Your PSP should be serviced only at AB. Do not attempt to open or
repair the processor. Unauthorized opening of the processor will void
the warranty.

User Guide for the Platinum Series Sound Processor 9
Headpiece & Cable
Single-Unit Headpiece
The single-unit headpiece integrates the system’s microphone and transmitter in an
attractive headpiece, which is easily worn directly over the implant.
Two different headpieces are available for use with the processor depending on your
implant type. A “flat bottom” style headpiece is used with the Clarion 1.0, 1.2 and
CII Bionic Ear cochlear implants because these have a flat surface ceramic casing.
A “curved bottom” style headpiece is used with the HiRes 90K® implant. The curved
headpiece is designed to conform more comfortably to the shape of this implant.
Both style headpieces function in the same way.
Your headpiece is held in place by a magnet which lines up with an internal magnet
that is located in the implant. When placing the headpiece on your head, the head-
piece centers itself as the two magnets attract each other. If the headpiece does
not couple with the implant correctly, the red LED indicator (on the processor) will
flash once per second (and the alarm will sound if this feature is activated) when the
processor is turned on. This will continue until lock is obtained. The headpiece comes
with an adjustable magnetic strength. During programming, your audiologist will de-
termine the most appropriate magnetic strength for you using the minimum magnet
size to achieve good headpiece retention. If you experience problems with headpiece
retention, irritation or skin redness under the area of the headpiece,
contact your programming center.
NOTE : We recommend that you do not add or remove magnets from the
headpiece without first consulting your programming center.
The microphone in the headpiece is located behind the hole on the color cap. The
jack that connects the cable to the headpiece is located at the bottom of the headpiece.
NOTE : Your headpiece should be serviced only at AB. Do not attempt to open or
repair the headpiece base. Unauthorized opening of the headpiece base
will void the warranty.
Color Caps
Your Platinum Headpiece comes with six interchangeable Headpiece Color Caps,
a headpiece color cap removal tool to change the color cap, and a headpiece clip.
NOTE: The headpiece magnet(s) is located under the color cap. Be careful not to
lose the magnet(s) when changing the color caps. Felt disks are included
with the headpiece to secure the magnets in place.

10 User Guide for the Platinum Series Sound Processor
Changing the Platinum Headpiece Color Cap:
Figure 2: Headpiece Color Cap Removal Tool.
1. Open the Headpiece by inserting the Headpiece Color Cap Removal Tool into
the slot above the headpiece cable connector and pushing the tool straight
back to lift the color cap as shown below.
Figure 3: Removing the Headpiece Color Cap.
2. Close the headpiece by carefully aligning the Headpiece Color Cap on the
headpiece and pressing both parts together to snap them back into place.
NOTE: Make sure that no debris is blocking the microphone hole on
the headpiece.
Cable Connector

User Guide for the Platinum Series Sound Processor 11
Headpiece Clip
Figure 4: Headpiece Clip.
Attaching the Headpiece Clip to the Headpiece:
The Headpiece Clip is used to help keep the headpiece in place on the side of the
head using some hair clipped under it to keep it from being easily bumped off.
NOTE : The Headpiece Clip does not work with the curved bottom headpiece
used with the HiRes 90K implant. If you have this newer model implant,
please disregard the following instructions regarding use of the clip.
1. Open the headpiece as per the “Changing the Platinum Headpiece Color Cap”
instructions on the previous page.
2. Position the clip so that the flexible metal hinge fits between the grip tabs on the
headpiece cap – from the bottom view, approximately the 2:00 position for a
right side implant or the 7:00 position for a left side implant.
Figure 5: Headpiece with Headpiece Clip.
3. Carefully fit the Headpiece Color Cap over the clip’s hinge and snap it back
into place.
Figure 6: Fitting the Headpiece Color Cap.
Hinge

12 User Guide for the Platinum Series Sound Processor
Using the Headpiece with the Clip:
1. Hold the hair over the implant flat to the skull with the index finger of one hand.
Figure 7: Placing the Headpiece.
2. Grip the headpiece and open the clip between your fingers and thumb as shown.
Figure 8: Gripping the Headpiece.
3. Guide the clip along the skin and under the hair, then release when the head-
piece is positioned over the implant.
Figure 9: Headpiece in Place.
NOTE : The clip works best when it is placed perpendicular to the direction of the
hair (see Figure 7).
Clip Direction
Hair Direction

User Guide for the Platinum Series Sound Processor 13
Cable
The cable connects the headpiece to the processor and provides the pathway for
relaying information between the internal and external components of the system.
Cables are available in multiple lengths in either beige or brown. Each cable includes
a small clip that can be used with clothing to help hold the cable in place. At one end
of the cable is a two-pin plug that is inserted into the headpiece. Please note that the
pins are of different diameters and must be inserted correctly. A small coaxial plug is
located at the other end of the cable. This plug is inserted into the headpiece jack on
the processor.
To remove the cable from the headpiece, always hold the cable’s strain relief (the
plastic plug) and gently pull it away. The cable should be removed from the head-
piece only when it is being replaced.
Figure 10: Headpiece with Cable.
NOTE: Be sure the processor is turned off before removing the cable from
the headpiece.
Headpiece
Cable
Strain Relief
Cable Clip
Coaxial Plug
Strain Relief
Microphone
2 Pin Plug

14 User Guide for the Platinum Series Sound Processor
Batteries & Battery Charger
A Lithium Ion rechargeable battery or a compartment that accommodates three
standard AA batteries powers your PSP.
When you are not using your processor, it should be turned off; otherwise, the battery
will continue to drain.
NOTE: Remove the rechargeable battery or the AA battery compartment from
the processor when it is not likely to be used for an extended period of
time.
To prevent intermittent operation of the processor, the battery contacts on the re-
chargeable battery or battery compartment and on the processor should be kept free
from dirt and dust. Gently clean the contacts with a hearing aid brush or dry cotton
swab at least once a month.
If the rechargeable battery is dropped, inspect it for evidence of damage or cracking.
If any evidence of damage is seen, the battery should be replaced.
WARNING: Batteries may explode if disposed of in fire. To prevent injury or burns,
do not allow metal objects, such as keys or coins, to contact or short
circuit the battery terminals. Covers are provided for use when carrying
rechargeable batteries or the AA battery compartment.
WARNING: Power supplies and battery chargers should be operated in an open
area to ensure adequate airflow. While no injury cases have resulted,
components may become hot during normal use or a fault condition.
If the device’s temperature results in discomfort or pain when touched,
disconnect the power source and contact your local AB representatives.
Battery Replacement
To remove the rechargeable battery or AA battery compartment:
• Turn the processor off (o).
• Gently press and raise the release lever on the side of the processor.
Figure 11: Battery Release Lever.
Release Lever

User Guide for the Platinum Series Sound Processor 15
• Slide the battery in the direction of the lever until it disconnects from
the processor.
To insert the rechargeable battery or AA battery compartment:
• Locate the slide tracks on the underside of the processor and the top of the battery.
• Position the battery so the battery contact is toward the lever on the processor.
• Guide the battery into the tracks on the processor.
• Slide the battery onto the processor until it engages.
• Do not force the battery into the processor. The battery is designed to be inser-
ted in only one direction.
To insert batteries into the AA battery compartment:
• Unsnap battery pack utilizing thumb recess on top of pack.
• When inserting AA (or LR06) batteries, make sure that the positive and negative
contacts on the batteries are lined up correctly as noted on the label inside
the battery compartment.
• Replace the cover by hooking the case together at the bottom and gently
snapping it until closed.
• Insert the AA battery compartment using steps outlined above.
• When the AA battery compartment is not in use, keep it protected with the
battery cover.
CAUTION: Do not attempt to operate your system with the rechargeable battery
or AA batteries improperly inserted as it may damage the internal
components of the processor.
NOTE: For proper disposal of rechargeable batteries in Europe, please
return depleted batteries to the nearest local AB representative
or the designated programming /follow-up center. In the United
States and Canada, please call the Rechargeable Battery Recycling
Corporation hotline at 800.822.8837 or visit their website at
www.rbrc.com.

16 User Guide for the Platinum Series Sound Processor
Battery Charger
The battery charger provided with your processor is designed so that two lithium ion
rechargeable batteries can be charged simultaneously. It is compatible with batteries
provided with the AB Platinum Series Sound Processor and the S-Series Processor
only. Batteries do not need to be fully depleted before recharging.
Figure 12: Battery Charger.
Light Emitting Diode (LED) Indicators:
A green LED below the power symbol on the battery charger illuminates when
sufficient power is flowing to the unit. Each charger bay has a two color status LED.
The following table summarizes the different states of the LED:
LED Color Indication
Green Battery is fully charged or there is no battery in the charger bay.
Red Battery is being charged.
Blinking
Red Error Battery needs to be replaced.
Off No power or electrical overload (reset by removing the power
connection from the charger and then reconnecting power).