AES iGate PRIME 4G User manual
LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION
FOR POWER SUPPLY!
Relay Connections
4
See overleaf for
more PCB details
Turn Over
1
Site Wiring
TIP: Most technical calls received are due to installers using CAT5 or alarm cable
to power the unit.
NEITHER are rated to carry enough power! ( 1.2amp peak )
Please use the following cable:
Up to 2 metres ( 6 feet ) –Use minimum 0.5mm2( 18 gauge )
Up to 4 metres ( 12 feet ) –Use minimum 0.75mm2 ( 16 gauge )
Up to 8 metres ( 24 feet ) –Use minimum 1.0mm2( 14 gauge )
POWER CABLE KEEP POWER SUPPLY AS CLOSE AS POSSIBLE.
Power
Consumption:
Standby = 80mA
Peak = 1.2A
INGRESS PROTECTION
We recommend sealing all entry holes for prevention of insects that can
cause issues with a risk of shorting out components.
To maintain the IP55 rating please follow the sealing instructions included.
(also available online)
Power
3
DC24v IN
(Polarity Protected)
2
iGate Enclosure
(Install at height to allow the
internal antenna to find signal.)
DC Power Cable
(1.0mm2–8m MAX)
Keep PSU as close to the unit as possible
& Do not share PSU with other devices.
Note: PSU not supplied.
Can be purchased separately. 24v DC 1.2A peak.
Ensure there is good
4G signal on site. 4G
units will fall back to
3G service in some
countries.
SITE SURVEY
This product requires a regular voice & SMS SIM card.
Do not use a data only SIM, as this will not work in the unit.
Set up on a bench in workshop
BEFORE going to site.
Program the unit in the comfort
of your work bench and call
technical support should you
have any questions.
Please read this entire manual before installing this
product. A full comprehensive manual is available on
our website for additional information.
NEED MORE ASSISTANCE?
+1 (321) 900 4599
SCAN THIS QR CODE TO BE BROUGHT TO OUR RESOURCES PAGE.
VIDEOS | HOW-TO GUIDES | MANUALS | QUICK START GUIDES
iGate Prime 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
Power will
be
provided
via the
SURGE
protection
PCB also
included
Relay1
Relay 2
COM
N/C
N/O
COM
N/C
PRESS
TO EXIT
Optional
Exit Button Separate
lock PSU
Driveway
Gates
Gate
Controller
N/C
N/O
Magnetic Lock
SIM Preparation
Ensure you read all instructions before continuing.
The SIM cards provided need activated before
use. Follow the instructions provided or visit our
telecoms website for more details:
www.aesglobaltelecom.com
1
Different networks use different APNs,
and these must be set correctly for full
operation. See Details overleaf on
setting a new APN.
SIM ORIENTATION
ALWAYS ensure the system is switched
OFF when adding or removing your SIM
card and ensure the orientation is correct.
CONNECTION TO NETWORK
Quick Flashing =Standby | Constant ON/OFF = Searching
MODEM LED
INDICATOR
Wiring Connections
PCB Status LEDs
SOLID RED = PCB POWERED ON
SOLID RED +BLUE FLASHING = SEARCHING
SOLID RED + BLUE FLASHING + GREEN FLASHING = SUCCESSFULLY CONNECTED
Tip: All main connections are pre-wired. Below are
optional wiring additions for 3rd party controllers.
Note: The supplied enclosures are fully sealed. You will need to drill a hole in the wall of the
enclosure then secure each half of the supplied cable gland into place to ensure the waterproof seal
in intact. (ensure you do not drill the hole larger than the gland supplied)
CHANGE APN (for VoLTE / 4G services)
Check with your network provider for the correct APN for 4G data.
Once you have confirmed the APN enter it in place of ‘APNinfo’ in an SMS to the intercom.
ALTERNATIVE WIRING EXAMPLE ALTERNATIVE WIRING EXAMPLE
Relay STRIKE
LOCK
Relay
SECONDARY
MAGNETIC LOCK
LOCK POWER
SUPPLIES
ARE NOT
INCLUDED AS
PART OF THE
KIT.
These diagrams are provided for
guidance only. Please refer to the lock
wiring instructions before connecting.
2
DETECT
Gate Position
Limit switch
(optional)
OPEN
Exit Button
(optional)
Relay 2Relay 1
SIM
iGate Prime 7 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
Power Conditioning
Module
See included instructions
on how to wire together.
via SMS
9999#97APNinfo#
Passcode APN info
for SIM
network
Command
(add APN)
Search for
‘APN Flyer – PRIME’
Ensure the PCB is powered on and connected to the network with a GREEN
flashing LED.
Then send the below text as an SMS to the intercom Sim number. A power
reboot is required after the ‘OK’ reply message is received back.
The system will arrive with an AES SIM and will be pre-programmed with the APN to suit. If you
wish to use a different SIM then the correct APN must be set for full operation.
Download the App and
Accept all permissions when
the app is opened
1
Choose
your
language
2
3
Additional App Configuration/Help
Device Setup
Getting Started
Register
your details
3Sign in using
previously
registered email
and password
4
Enter the
information
required to set
up the device
(This process
can take up to
7 screens)
Add additional
app users
iGate Prime 7 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALONLINE.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
If you are having
trouble the help
section has
troubleshooting
and How to
Videos to help
you resolve the
problem
Customise
Advanced
Features
(more on this
on pg4)
Choose your
device from the
list provided
4
INFORMATION (SMS Reply Examples)
Note: You need to send the SMS message created by the app to the intercom SIM number
and receive the ‘OK’ reply for correct programming.
Advanced Programming Setup
This QR code will take you to our
resource page where you can find
the datasheet for your intercom.
iGate Prime 7 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALONLINE.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
See our YouTube Channel
for full app walkthrough
or search
“AES Global”
Hold phone camera
over the QR code
()
STORED NUMBERS
I=Dial IN Caller ID number.
N = Another message to follow
E = End of messages
RELAY STATUS
OPEN –Shows status of the input terminals called
DETECT - Can be used with a limit switch. Relay
status shown to check if any relay is latched.
Last 6 digits of caller
ID user phone number
Last 2 digits of
keypad code used
ACTIVITY LOG
Use this to see who used the
intercom and when. Whichpin
codes were used, who used caller
ID, who answered the call.
TIP: Time and date is in
international military format.
SIGNAL STRENTH
Will reply with signal range
1-31. Min signal level should
be 10 on 4G systems
Intercom
*20#
Firmware:
iGate Primev1.0.2
Network mode:4G
Date:22/03/22
Signal level: 18
APN:
Intercom
*21#
I1:987654321
I2:123456789
I3:987654321
I4:123456789
I5:5559991234
I6:99955598767
Intercom
*22#
Open
Relay1=OFF
Relay2=OFF
Intercom
*23#
0930-05/03/22-CID-646311
1345-05/03/22-CID-543210
2034-04/03/22-CID-559872
1632-04/03/22-CID-119234
1244-04/03/22-CID-333634
0840-04/03/22-CID-869112
2109-03/03/22-CID-646311
2101-03/03/22-CID-646311
SIM MAINTENANCE
If using a pre-pay casual SIM card it will need topped up occasionally. It is recommended to
advise the home owner / end user to register the SIM card on the provider’s web site if
available. Most major networks allow registration of card payment details for an auto top up
feature, which means they will automatically top up your intercom when the balance runs
low or in some cases, they offer a low balance reminder to be sent if they do not wish the
auto top up feature.
ENVIRONMENTAL INFORMATION
WARRANTY
5
Please note, by installing this product, you are accepting the following warranty terms:
1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected defective
components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.
2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage,
lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh
environments, failure of telephone networks, future un-interoperability between the product and network providers which cause mal-
function due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of
the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to inaccurate installation.
3. The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site,
inconveniences, labor rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any
contracts between the installer and the client.
4. This is a professional install product only. The product is a component of an overall system. Therefore, it is the responsibility of the
installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or
connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of
install is strictly the responsibilityof the installer.
5. Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if
returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being
returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full
refund. For more details on returns procedures and re-stocking fees, contact the agent.
6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered
by warranty if photographic evidence is provided from site, showing surge protection has been installed.
Full warranty terms and conditions available upon request to AES Technical Department.
SWITCH MAINTENANCE
Bug ingress is a common issue in unit failures. Ensure that all components are sealed
accordingly and check occasionally. (Do not open the panel in the rain / snow unless correctly
equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)
The equipment that you bought has required the extraction and use of natural resources for its
production. It may contain hazardous substances for the environment. In order to avoid the
dissemination of those substances in our environment and to diminish the pressure on the natural
resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or
recycle most of the materials of your end-of-life equipment.
The crossed-bin symbol marked in your device invites you to use those systems.
If you need more information on the collection, reuse and recycling systems, please contact your local or
regional waste administration. You can also contact AES Global Ltd for more information on the
environmental performances of our products.
Basic SMS Strings to Manage Gates
Function
CMD String (SMS)
Manually trigger,latch or unlatch relay by SMS.
X = Relay Function.
(1 = Trigger relay 1, 2 = Latch relay 1, 3 = Unlatch relay 1)
(4 = Trigger relay 2, 5 = Latch relay 2, 6 = Unlatch relay 2)
1234
#X#
Check Intercom Status
(min signal level required for full operation is 10)
*20
#
Check Stored Numbers
I = Dial in number.
N = Another message. E = End of messages.
*21
#
Check Relay Status
*22
#
Events Log (check last 20 events, most recent first)
CID = caller ID used;
*23
#
Add Caller ID Number (max 250)
(14 digits maximum)
9999#
72number#
Change Relay Time
Time
= 1-9999 seconds
9999#
50time#
Factory Reset (Default Everything)
9999
#999#
iGate Prime 7 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALONLINE.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
Did you know AES Global also has a GSM central heating control
unit available the i-heat. Control your central heating and hot
water with a touch of a button using the our simple to use app!
For more information about i-Heat visit www.iheatglobal.com
Using App for End User to Manage Gates
Trigger
Send trigger command
[Call / SMS]
Latch
Hold open Gate / Door
[SMS]
Unlatch
Release held open gates
to close. [SMS]
Hold phone camera
over the QR code
()
TROUBLESHOOTING
Symptoms caused
Problem/error
Solution
No LEDs on.
The unit will not power up.
Check power supply voltage at intercom is 23.4v DC or more. Cable
length from PSU to intercom should be less than 8 meters and in
1.0mm2 cable for this distance. See cable guide on page 1 of this
manual. Check the fuse.
No green CPU light
The unit powers up but is not
showing network reception
or will not respond to SMS.
This means the unit is not able to detect the network for some
reason.
-Power off the unit, remove the SIM and check it in a mobile phone
to verify it can make a call and has calling credit if it is a Pay As You
Go SIM.
-
Disable any PIN code request if active on the SIM card.
-
Check the SIM is a standard voice capable SIM. If you are unsure,
contact your SIM card provider to verify.
-
Check the reception is medium or good. Poor reception is not
sufficient.
-Power off, remove the SIM, use fine sand paper to lightly sand the
SIM pads and contacts on the GSM unit, lightly bend the contacts
upwards so that they make better contact with the SIM and try
again.
-
Change to an external antenna.
External Antenna Details
-
Ensure the cable does not have too many sharp bends.
-
Check the height of the antenna and make sure it is not inside a
metal enclosure.
-Check correct power cable size for cable length from PSU. Refer to
manual for guidelines
The caller ID function
does not work.
Incorrect programming or
poor signal
If your number is a private or number withheld, then it will not
work.
-
Ensure the number is programmed as you would normally dial it
from another phone.
- Ensure you have adequate GSM signal at the intercom by sending
*20# as a text.
6
iGate Prime 7 4G - Advanced GSM Switch
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat,
Full Manuals, Customer Helpline and more on
our website:
WWW.AESGLOBALUS.COM
* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website
Reset / Default Unit 1) Power off the unit. (approx 60 secs)
2) Make a link across the terminals
marked OPEN.
3) Switch on power
4) After several seconds the relay will
click.
5) The unit will then clear memory and
be defaulted
6) Remove the link and wait around 20
seconds.
Note: Performing this process will
remove all current programming
including saved users & access codes.
This product is not a complete product until fully installed. It is therefore
considered a component part of an overall system. The installer is responsible to
check that the end installation complies with local regulatory requirements. This
equipment forms part of a “fixed installation”.
STILL HAVING TROUBLE?
Find all of our support options such as Web Chat, Full Manuals, Customer
Helpline and more on our website:
WWW.AESGLOBALUS.COM
+1 (321) 900 4599
24v DC IN OPEN
Terminals
FCC ID : 2ALPX-PRIME7-4GQA
EUT : CellCOM Prime 7 4G
Test Model : PRIME7-PX-IMPK-PED/4GA
Additional Model No. PRIME7-IMP-PED/4GA, PRIME7-PX-IMP-PED/4GA, PRIME7-IMPK-PED/4GA, PRIME7-PX-IMPK-PED/4GA,
PRIME7-AB/4GA, PRIME7-PX-AB/4GA, PRIME7-ABK/4GA, PRIME7-PX-ABK/4GA
Grantee: Advanced Electronic Solutions Global LLC
This device complies with Part 15 of FCC rules. Operation is subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any interference received, including interference that may cause
undesired operation.
Output power listed is ERP below 1GHz for Part 22 and EIRP above 1GHz for Part 24. RF
exposure compliance is addressed for 1.1310 and 2.1091 MPE limits. The antenna(s) used
for this transmitter must be installed to provide a separation distance of at least 20 cm from
all persons.
End Users must be provided with transmitter operation conditions for satisfying RF exposure compliance.
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