Aidcall Touchsafe Pro User manual

Doc No. FM5546 issue A Page 1
Touchsafe ® Pro
Wireless Nursecall System
_________________________________________________________________________________________________
Location Pendant
User Guide
Aidcall operates a policy of continual product improvement and
reserves the right to modify the specification of its products.
If any variation to the details in this document are suspected please
contact Aidcall’s Technical Support.
Aidcall, a business unit of Legrand Electric Ltd
Cowley Road, Blyth Riverside Business Park, Blyth, Northumberland, NE24 5TF.
T: [phone] www.aidcall.co.uk
________________________________________________________________

Doc No. FM5546 issue A Page 2
CONTENTS
Section
Topic
Page
1
Product Overview
2
2
Important Safety Instructions
3
3
Regulatory Information
4
4
Maintenance & Care
4
5
Location Pendant Features
5
6
Location Pendant Operation
6
7
Replacing the Battery
7
CONTENTS
1. PRODUCT OVERVIEW
Touchsafe Pro Location Pendants are battery powered and communicate using a standard 169MHz
Telecare site-wide radio transmission and a short range infrared transmission. The Pendant will initiate a
call on the Nursecall system and display the users name along with its location to the nearest Touchsafe Pro
Call Point within infrared range. If the user is not within infrared range of a Call Point, then the Pendant call
along with the users name will still be displayed on the panel.
The call is cancelled by pressing the cancel button on the Touchsafe Pro Call Point that received the
Pendant Location call, or on the users bedside Call Point if no location was received.
The Location Pendant is designed to be worn around the neck; it includes a large orange call button and a
red reassurance LED which flashes when a call is made.
The Location Pendant is supplied with a 900mm long woven neck lanyard with an anti-ligature safety
closure. Should excessive force be applied the neck lanyard will part –it can be simply clipped back
together.
Touchsafe Pro Location Pendant keypads are embedded with an antimicrobial agent during manufacture.
This prevents the growth of harmful micro-organisms thereby preventing the spread of germs and disease.
NTENTS

Doc No. FM5546 issue A Page 3
2. IMPORTANT SAFETY INSTRUCTIONS
Read and understand these instructions before use. Keep these instructions for future reference.
Do not disassemble this product or attempt to repair it yourself.
No user serviceable parts inside. Refer all servicing to qualified service personnel.
This product should only be powered by 1 x 3.6V ½ AA size 1.2Ah Lithium Thionyl Chloride battery.
Under no circumstances should this product be powered from another power source.
Insert the battery in accordance with the polarity symbol inside the battery holder.
Only use manufacturer approved ½ AA size 3.6V battery as identified in this manual.
Do not expose to direct sunlight.
Do not submerge in water and do not use in damp or humid conditions.
Do not expose to dripping or splashing water. As with any electronic equipment take care not to spill
liquids into any part of the system. Liquids can cause a failure and/or a fire hazard.
Do not drop or expose to high vibration or shock.
Clean with a hard-surface disinfectant wipe or a damp cloth and a non-abrasive cleaning product.
Polish with a dry duster. DO NOT use a wet cloth.
Avoid using harsh, abrasive or corrosive cleaning agents or detergents (e.g. scouring powders, bleaches,
polishes, etc.) when cleaning this product.
At the end of its life this product should be disposed of and recycled in accordance with the
environmental regulations. See the Regulatory Information in section 3 below.
CONTENTS

Doc No. FM5546 issue A Page 4
3. REGULATORY INFORMATION
We declare this product complies with the relevant UK legislation on condition that it is used in the
manner intended, and in accordance with the current installation standards and/or the manufacturer's
recommendations.
A copy of the full UKCA Declaration of Conformity is available on request.
We declare this product complies with the relevant European legislation on condition that it is used in
the manner intended, and in accordance with the current installation standards and/or the
manufacturer's recommendations.
A copy of the full CE Declaration of Conformity is available on request.
This symbol on the product indicates it is classed as Electrical or Electronic Equipment and should not
be disposed of with other commercial waste at the end of its working life.
The Waste of Electrical and Electronic Equipment (WEEE) Directive (2012/19/EU) has been put in place
to recycle products using the best available recovery and recycling techniques to minimise impact on
the environment, treat hazardous substances and avoid increasing landfill.
For product disposal please contact your supplier and check the terms and conditions of the purchase
contract and ensure this product is not mixed with other commercial waste for disposal.
This symbol on batteries indicates separate collection. Batteries contain chemicals that can be
hazardous to health and the environment and should not be disposed of in the waste bin.
The EU Directive (2006/6/EC) has been put in place to ensure the safe disposal and recycling of
batteries.
Return used batteries to your supplier or drop-off at your local municipal waste recycling depot.
NTENTS
4. MAINTENANCE & CARE
For peace of mind and to ensure your system is maintained to the highest standard Aidcall recommend an
annual maintenance contract. This will provide vital assistance in times of need from a nationwide team of
trained Service Engineers who specialise in wireless Nursecall systems.
A preventative maintenance visit (PMV) is also available from Aidcall, this covers the replacement of all
batteries, a full system test, software updates (where applicable) and a Service Certificate.
For more information on Maintenance Contract Packages and PMV’s please contact our customer services
team on 01670 357431 or visit our website; https://www.aidcall.co.uk/maintenance/
MONTHLY MAINTENANCE
Pendants should be regularly cleaned with anti-bacterial wipes, at the same time they should be checked
for signs of external physical damage. Broken or cracked plastic grips can trap dirt and contribute to the
spread of germs. Any Pendants found damaged should be replaced immediately. Pendants needing repair
can be returned via the website; https://www.aidcall.co.uk/returns-procedure/
BI-ANNUAL MAINTENANCE
Although the Location Pendant battery is monitored, and a poor state of charge is reported automatically,
it is best practice to replace the battery every 2 years. See section 7 for the correct type of battery to be
used. At the same time a test call should be made to confirm the battery has been fitted correctly and that
the Pendant is communicating correctly with the rest of the system.

Doc No. FM5546 issue A Page 5
5. LOCATION PENDANT FEATURES
The key features of the Location Pendant are identified below;
Aidcall Part No. ZNC663
Refer to the Touchsafe Pro Location Pendant Installation Guide (Aidcall Doc No. FM5541) for
programming and setup details.
Neck Lanyard with Safety Closure
Red Call Reassurance LED
Orange Call Button

Doc No. FM5546 issue A Page 6
6. LOCATION PENDANT OPERATION
To make a call press the Orange button once, the Red LED will flash to indicate the call has been
transmitted to the Nursecall panel.
NURSECALL PANEL DISPLAY
If both the alarm radio transmission and the infrared location information is received, the panel will display
“Pendant Location”with details of where the Pendant is located and whose Pendant it is.
If the radio transmission only is received (i.e. the Pendant is not within infrared range of a Call Point), then
the panel will display “Pendant Call”and whose Pendant it is.
The screen banner is orange for a Pendant call.
Touch the banner to display Client Notes.
Press the Accept button to silence the alarm and notify all other panels the call is being dealt with.
The screen banner changes to purple when a call is accepted.
TO CANCEL THE CALL
You must visit the Call Point which picked-up the Pendant Location (or the users bedside Call Point if no
location was displayed) and press the light grey button to cancel the call.
The Red LED will flash
when a call is made
Press the Orange button
to activate a call
CALLING
CANCEL
HC 345 ID 001
Press the LIGHT GREY
button to cancel the call

Doc No. FM5546 issue A Page 7
JP2
A B
LK1
BT-
BT+
ISS B LEVEL
(C) TYNETEC 2020
B00569
LABEL
7. REPLACING THE BATTERY
When the battery is running low in a Location Pendant the
Nursecall panel will display the following…
Touch the banner to view details of the Device Status alert - this
will identify exactly which device has a low battery.
Press the LIGHT GREY button on the Call Point to cancel the call.
Always replace the battery within 72 hours of a low battery warning.
If the warning changes to CRITICAL replace the battery IMMEDIATELY.
To replace the battery, remove the 2 screws on the rear of the Pendant and carefully remove the top cover.
Note: the lid will remain attached on the keypad tail. Remove the battery from the retaining clips on the
PCB inside the Pendant base.
Used batteries must not be disposed of in domestic waste. Do not incinerate or mutilate used batteries, the
chemicals released are corrosive and my cause injury to eyes or skin and may be toxic if inhaled.
Only replace with Manufacturer Approved battery type: 3.7V ½ Size AA Lithium Thionyl Chloride
Replacement batteries are available from Aidcall; order Part No. F00171
INSIDE PENDANT BASE
Always perform a test call to check operation after the battery has been removed/replaced.
Note: Pendant programming is retained when the battery is removed/replaced.
3.6V ½ Size AA Battery
Observe the battery polarity marking on the PCB and label.
Take care not to damage the battery contacts when
removing or inserting the battery.
Undo
2 Screws
and
Remove
Pendant
Back Cover
Refit
Pendant
Back Cover
and
Replace
2 Screws

