Alcate GO FLIP 3 User manual

English - CQF671001AAB
4052O
Safety and Warranty
Information

PROTECT YOUR HEARING
To prevent possible hearing damage, do not listen at high
volume levels for long periods. Exercise caution when
holding your device near your ear while the loudspeaker
is in use.
www.sar-tick.com
This product meets applicable national SAR limits
of 1.6 W/kg.The specific maximum SAR values can
be found on Radio waves section.
When carrying the product or using it while worn
on your body, either use an approved accessory
such as a holster or otherwise maintain a distance
of 15 mm from the body to ensure compliance
with RF exposure requirements. Note that the
product may be transmitting even if you are not
making a phone call.
Table of Contents
Safety and use����������������������������������������������������������������������������� 1
Radio waves��������������������������������������������������������������������������������� 4
Licenses ��������������������������������������������������������������������������������������� 8
General information ������������������������������������������������������������������ 9
Warranty����������������������������������������������������������������������������������� 10
Electronic Information ������������������������������������������������������������ 10
Troubleshooting������������������������������������������������������������������������ 11

1
Safety and Use���������������������
We recommend that you read this chapter carefully before using your
mobile phone. The manufacturer disclaims any liability for damage,
which may result as a consequence of improper use or use contrary
to the instructions contained herein.
TRAFFIC SAFETY:
Given that studies show that using a mobile phone while driving a
vehicle constitutes a real risk,even when the hands-free kit is used (car
kit, headset...), drivers are requested to refrain from using their mobile
phone when the vehicle is not parked. Check the laws and regulations
on the use of wireless mobile phones and their accessories in the
areas where you drive. Always obey them. The use of these devices
may be prohibited or restricted in certain areas.
When driving, do not use your mobile phone and headset to listen to
music or to the radio.Using a headset can be dangerous and forbidden
in some areas.
When switched on, your mobile phone emits electromagnetic waves
that can interfere with the vehicle’s electronic systems such as ABS
anti-lock brakes or airbags.To ensure that there is no problem:
- do not place your mobile phone on top of the dashboard or within
an airbag deployment area.
- check with your car dealer or the car manufacturer to make sure
that the car’s electronic devices are shielded from mobile phone
RF energy.
CONDITIONS OF USE:
• You are advised to switch off the phone from time to time to
optimize its performance.
• Switch the phone off before boarding an aircraft.
• Switch the phone off when you are in health care facilities, except
in designated areas.As with many other types of equipment now in
regular use, mobile telephones can interfere with other electrical or
electronic devices, or equipment using radio frequency.
• Switch the phone off when you are near gas or flammable liquids.
Strictly obey all signs and instructions posted in a fuel depot, petrol
station, or chemical plant, or in any potentially explosive atmosphere.
• When the phone is switched on, it should be kept at least 15 cm
from any medical device such as a pacemaker, a hearing aid or insulin
pump, etc. In particular when using the phone, you should hold it
against the ear on the opposite side to the device, if any.

2
• To avoid hearing impairment, pick up the call before holding your
phone to your ear.Also move the handset away from your ear while
using the "hands-free" mode because the amplified volume might
cause hearing damage.
• Do not let children use the phone and/or play with the telephone
and accessories without supervision.
• If your phone has a removable cover, note that your phone may
contain substances that could create an allergic reaction.
• Always handle your phone with care and keep it in a clean and
dust-free place.
• Do not allow your phone to be exposed to adverse weather or
environmental conditions, such as moisture, humidity, rain, infiltration
of liquids, dust, sea air, etc. The manufacturer’s recommended
operating temperature range is 0°C (32°F) to 50°C (122°F).
• At over 50°C (122°F), the legibility of the phone’s display may be
impaired, though this is temporary and not serious.
• Emergency call numbers may not be reachable on all cellular
networks.You should never rely only on your phone for emergency
calls.
• Do not dismantle or attempt to repair your mobile phone yourself.
• Do not drop, throw or bend your mobile phone.
• Do not use the phone if the screen is damaged, cracked or broken
to avoid any injury.
• Do not paint it.
• Use only batteries, battery chargers, and accessories which are
recommended by TCL Communication Ltd. and its affiliates and are
compatible with your phone model.TCL Communication Ltd. and its
affiliates disclaim any liability for damage caused by the use of other
chargers or batteries.
• Remember to make back-up copies or keep a written record of all
important information stored in your phone.
• All persons should discontinue use and consult a doctor if any of
the following symptoms occur: convulsion, eye or muscle twitching,
loss of awareness, involuntary movements, or disorientation.To limit
the likelihood of such symptoms, please take the following safety
precautions:
- Do not play if you are tired or need sleep.
- Take a minimum of a 15-minute break hourly.
- Play in a room in which all lights are on.
- Play at the farthest distance possible from the screen.
- If your hands, wrists, or arms become tired or sore while playing,
stop and rest for several hours before playing again.
- If you continue to have sore hands, wrists, or arms during or after
playing, stop the game and see a doctor.

3
PRIVACY:
Please note that you must respect the laws and regulations in force
in your jurisdiction or other jurisdiction(s) where you will use your
mobile phone regarding taking photographs and recording sounds
with your mobile telephone. Pursuant to such laws and regulations,
it may be strictly forbidden to take photographs and/or to record
the voices of other people or any of their personal attributes, and
duplicate or distribute them, as this may be considered to be an
invasion of privacy. It is the user's sole responsibility to ensure that
prior authorization be obtained, if necessary,in order to record private
or confidential conversations or take a photograph of another person;
the manufacturer, the seller or vendor of your mobile phone (including
the carrier) disclaim any liability which may result from the improper
use of the mobile phone.
BATTERY AND ACCESSORIES:
Following the air regulation, the battery of your product is not
charged. Please charge it first.
Observe the following precautions for battery use:
- Do not attempt to open the battery (due to the risk of toxic fumes
and burns).
- Do not puncture, disassemble or cause a short-circuit in the battery.
- Do not burn or dispose of a used battery in household garbage or
store it at temperatures above 60°C.
Batteries must be disposed of in accordance with locally applicable
environmental regulations. Only use the battery for the purpose for
which it was designed. Never use damaged batteries or those not
recommended by TCL Communication Ltd. and/or its affiliates.
This symbol on your mobile phone, the battery and the
accessories means that these products must be taken to
collection points at the end of their life:
- Municipal waste disposal centers with specific bins for
these items of equipment.
- Collection bins at points of sale.
They will then be recycled, preventing substances from being disposed
of in the environment, so that their components can be reused.
In European Union countries:
These collection points are accessible free of charge.All products with
this symbol must be brought to these collection points.
In non-European Union jurisdictions:
Equipment with this symbol are not be thrown into ordinary bins if
your jurisdiction or your region has suitable recycling and collection
facilities; instead they are to be taken to collection points for them
to be recycled.

4
In the United States, you can learn more about how to recycle your
mobile device by visiting the CTIA website at www.ctia.org/news/
how-to-recycle-your-mobile-device
CAUTION: RISK OF EXPLOSION IF BATTERY IS REPLACED
BY AN INCORRECT TYPE. DISPOSE OF USED BATTERIES
ACCORDING TO THE INSTRUCTIONS.
CHARGERS
Home A.C./ Travel chargers will operate within the temperature range
of: 0°C (32°F) to 45°C (113°F).
The chargers designed for your mobile phone meet with the standard
for safety of information technology equipment and office equipment
use. Due to different applicable electrical specifications, a charger you
purchased in one jurisdiction may not work in another jurisdiction.
They should be used for this purpose only.
Characteristics of power supply (depending on the country):
Travel charger: 100-240V, 50/60Hz, 150mA
Output: 5.0 V, 550mA
Battery: Lithium 1350mAh
Radio Waves�������������������������
THIS MOBILE PHONE MEETS THE GOVERNMENT’S
REQUIREMENTS FOR EXPOSURE TO RADIO WAVES.
Your mobile phone is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emission limits for exposure to
radiofrequency (RF) energy. These limits are part of comprehensive
guidelines and establish permitted levels of RF energy for the general
population.The guidelines are based on standards that were developed
by independent scientific organizations through periodic and thorough
evaluation of scientific studies. These guidelines include a substantial
safety margin designed to ensure the safety of all persons, regardless
of age and health.
The exposure standard for mobile phones employs a unit of
measurement known as the Specific Absorption Rate, or SAR. The
SAR limit set by public authorities such as the Federal Communication
Commission of the US Government (FCC), or by Industry Canada,
is 1.6 W/kg averaged over 1 gram of body tissue. Tests for SAR
are conducted using standard operating positions with the mobile
phone transmitting at its highest certified power level in all tested
frequency bands.

5
This device is complied with SAR for general population /uncontrolled
exposure limits in ANSI/IEEE C95.1-1992 and had been tested in
accordance with the measurement methods and procedures specified
in IEEE1528.
The FCC has granted an Equipment Authorization for this model
phone with all reported SAR levels evaluated as in compliance with the
FCC RF exposure guidelines. SAR information on this model phone is
on file with the FCC and can be found under the Display Grant section
of www.fcc.gov/oet/ea/fccid after searching on FCC ID: 2ACCJN035.
Although the SAR is determined at the highest certified power level,
the actual SAR level of the mobile phone while operating can be
well below the maximum value. This is because the mobile phone is
designed to operate at multiple power levels so as to use only the
power required to reach the network. In general, the closer you are
to a wireless base station antenna, the lower the power output of
the mobile phone. Before a mobile phone model is available for sale
to the public, compliance with national regulations and standards
must be shown.
The highest SAR value for this model mobile phone when tested is
1.17 W/kg for use at the ear and 1.26 W/kg for use close to the body.
While there may be differences between the SAR levels of various
cellphones and at various positions, they all meet the government
requirement for RF exposure.
SAR compliance for body-worn operation is based on a separation
distance of 15 mm between the unit and the human body. Carry this
device at least 15 mm away from your body to ensure RF exposure
level compliant or lower to the reported level.To support body-worn
operation, choose the belt clips or holsters, which do not contain
metallic components, to maintain a separation of 15 mm between this
device and your body.
RF exposure compliance with any body-worn accessory, which
contains metal, was not tested and certified, and use such body-worn
accessory should be avoided.
Additional information on SAR can be found on the Cellular
Telecommunications & Internet Association (CTIA) Web site:
http://www.ctia.org/
The World Health Organization (WHO) considers that present
scientific information does not indicate the need for any special
precautions for use of mobile phones. If individuals are concerned,
they might choose to limit their own or their children’s RF
exposure by limiting the length of calls, or using “hands-free”
devices to keep mobile phones away from the head and body. (fact
sheet n°193). Additional WHO information about electromagnetic
fields and public health are available on the following website:
http://www.who.int/peh-emf.

6
Note: This equipment has been tested and found to comply with
the limits for a Class B digital device pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation.This equipment
generates, uses and can radiate radio frequency energy and, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is
encouraged to try to correct the interference by one or more of the
following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that
to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Changes or modifications not expressly approved by the party
responsible for compliance could void the user’s authority to operate
the equipment.
For the receiver devices associated with the operation of a licensed
radio service (e.g. FM broadcast), they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to the
condition that this device does not cause harmful interference.
For other devices, they bear the following statement:
This device complies with Part 15 of the FCC Rules and Industry
Canada licence-exempt RSS standard(s). Operation is subject to the
following two conditions:
(1) this device may not cause harmful interference.
(2) this device must accept any interference received, including
interference that may cause undesired operation.
Your mobile phone is equipped with a built-in antenna. For optimal
operation, you should avoid touching it or degrading it.

7
Please note by using the device some of your personal data may
be shared with the main device. It is under your own responsibility
to protect your own personal data, not to share with it with any
unauthorized devices or third-party devices connected to yours. For
products with Wi-Fi features, only connect to trusted Wi-Fi networks.
Also, when using your product as a hotspot (where available), use
network security. These precautions will help prevent unauthorized
access to your device. Your product can store personal information
in various locations including a SIM card, memory card, and built-in
memory. Be sure to remove or clear all personal information before
you recycle, return, or give away your product. Choose your apps and
updates carefully, and install from trusted sources only. Some apps
can impact your product’s performance and/or have access to private
information including account details, call data, location details and
network resources.
Note that any data shared with TCL Communication Technology
Holdings Limited. is stored in accordance with applicable data
protection legislation. For these purposes TCL Communication
Technology Holdings Limited. implements and maintains appropriate
technical and organizational measures to protect all personal data, for
example against unauthorized or unlawful processing and accidental
loss or destruction of or damage to such personal data whereby the
measures shall provide a level of security that is appropriate having
regard to
• The technical possibilities available;
• The costs for implementing the measures;
• The risks involved with the processing of the personal data, and;
• The sensitivity of the personal data processed.
You can access, review and edit your personal information at any
time by logging into your user account, visiting your user profile or
by contacting us directly. Should you require us to edit or delete your
personal data, we may ask you to provide us with evidence of your
identity before we can act on your request.
Innovation, Science and Economic Development
Canada (ISED) Notice
This device complies with Innovation, Science and Economic
Development Canada license-exempt RSS standard(s). Operation is
subject to the following two conditions:
(1) This device may not cause interference, and
(2) This device must accept any interference, including interference
that may cause undesired operation of the device.
This Class B digital apparatus complies with Canadian ICES-003.

8
Innovation,Science and Economic Development Canada
(ISED) Radiation Exposure Statement
This EUT is compliance with SAR for general population/uncontrolled
exposure limits in ISED RSS-102 and had been tested in accordance
with the measurement methods and procedures specified in IEEE
1528 and IEC 62209.This equipment should be installed and operated
with minimum distance 15 mm between the radiator and your body.
This device and its antenna(s) must not be co-located or operating in
conjunction with any other antenna or transmitter.
IC: 9238A-0098
Licenses ��������������������������������
microSD logo is a trademark of SD-3C, LLC.
The Bluetooth®word mark and logos are owned by
the Bluetooth SIG, Inc. and any use of such marks by
TCL Communication Technology Holdings Limited
and its affiliates is under license. Other trademarks
and trade names are those of their respective
owners.
Alcatel 4052O Bluetooth
Declaration ID D044935
The Wi-Fi CERTIFIED Logo is a certification mark of
the Wi-Fi Alliance.
You have purchased a product which uses the open source
(http://opensource.org/) programs mtd, msdosfs, netfilter/iptables and
initrd in object code and other open source programs licensed under
the GNU General Public License and Apache License.
We will provide you with a complete copy of the corresponding
source codes upon request within a period of three years from
the distribution of the product by TCL Communication Technology
Holdings Limited.
You may download the source codes from:
http://sourceforge.net/projects/alcatel/files/
The provision of the source code is free of charge from internet.
Hearing Aid Compatibility
Your mobile phone is rated: «For Hearing Aid», to assist hearing
device users in finding mobile phones that may be compatible with
their hearing devices.

9
This phone has a HAC rating of M4/T4. Reference ANSI C63.19
(2011).
FCC ID: 2ACCJN035
This phone has been tested and rated for use with hearing aids for
some of the wireless technologies that it uses. However, there may
be some newer wireless technologies used in this phone that have
not been tested yet for use with hearing aids. It is important to
try the different features of this phone thoroughly and in different
locations, using your hearing aid or cochlear implant, to determine
if you hear any interfering noise. Consult your service provider
or the manufacturer of this phone for information on hearing aid
compatibility. If you have questions about return or exchange policies,
consult your service provider or phone retailer.
General Information�����������
• Website:
(USA): https://us.alcatelmobile.com
(Canada): https://ca.alcatelmobile.com
• Facebook:
(USA): https://www.facebook.com/alcatelmobileus
(Canada): https://www.facebook.com/alcatelmobileca
• Twitter:
(USA): https://twitter.com/alcatelmobileus
(Canada): https://twitter.com/alcatelotcanada
• Instagram:
(USA): https://www.instagram.com/alcatelmobileus
(Canada): https://www.instagram.com/alcatelmobileca
• Hot Line Number: In the United States, call 855-368-0829
for technical support. In Canada, call 855-844-6058 for technical
support.
• Address: 5/F, Building 22E, 22 Science Park East Avenue, Hong Kong
Science Park, Shatin, NT, Hong Kong
• Electronic labeling path: Touch Settings > Regulatory &
Safety or press *#07#, you can find more information about
labeling (1), such as FCC ID.
On our Website, you will find our FAQ (Frequently Asked Questions)
section. You can also contact us by e-mail to ask any questions you
may have.
An electronic version of this user guide is available in English
and other languages according to availability on our website:
https://us.alcatelmobile.com
(1) May not be available in all countries.

10
Your telephone is a transceiver that operates on GSM in quad-band
with 850/900/1800/1900 MHz, UMTS in tri-band with B2/4/5, LTE in
eight-band with B2/4/5/7/12/13/17/66.
Protection against theft(1)
Your mobile phone is identified by an IMEI (mobile phone serial
number) shown on the packaging label and in the product’s memory.
We recommend that you note the number the first time you use your
mobile phone by entering *#06# and keep it in a safe place. It may
be requested by the police or your operator if your mobile phone
is stolen. This number allows your mobile telephone to be blocked
preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description
and the mobile phone’s operation, depending on the software release
of your mobile phone or specific operator services.
TCL Communication Technology Holdings Limited shall not be held
legally responsible for such differences, if any, nor for their potential
consequences, which responsibility shall be borne by the operator
exclusively.
Warranty������������������������������
For information on warranty of your device, visit the USA and
Canada websites at https://us.alcatelmobile.com/warranty/ and
https://ca.alcatelmobile.com/warranty/
WARNING: Cancer and Reproductive Harm -
www.P65Warnings.ca.gov
Electronic Information �������
For more information on Electronic Recycling:
1) Visit Alcatel Electronic Recycling Program website at https://
us.alcatelmobile.com/accessibility-compliance/electronic-recycling-
program/, or
2) Call Alcatel US Customer Support at 1-855-368-0829.
(1) Contact your network operator to check service availability.

11
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle®to offer a safe and convenient
battery recycling program. For more information on our Battery
Recycling Program, please visit the USA and Canada website at https://
us.alcatelmobile.com/accessibility-compliance/battery-recycling/
and https://ca.alcatelmobile.com/accessibility-compliance/battery-
recycling/.
Troubleshooting�������������������
Before contacting the service center, follow the instructions below:
• You are advised to fully charge ( ) the battery for optimal
operation.
• Avoid storing large amounts of data in your phone as this may affect
its performance.
• Use the FOTA (Firmware Over The Air) Upgrade tool to update
your phone's software. To access Update phone, press Settings >
Device > Device Information > Software Update > Check
for Updates.
The following are the most asked questions:
My phone has not responded for several minutes
• Restart your phone by pressing and holding the End/Power Key
.
My phone turns off by itself
• Check that your screen is locked when you are not using your
phone, and make sure the End/Power Key is not mis-contacted
due to unlocked screen.
• Check the battery charge level.
My phone cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power has been empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions: 0°C
(32°F) to 45°C (113°F).
• When abroad, check that the voltage input is compatible.
My phone cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your service provider.
• Check with your service provider that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.

12
My phone cannot connect to the Internet
• Check that the IMEI number (press *#06#) is the same as the one
printed on the label on your box.
• Make sure that the internet access service of your SIM card is
available.
• Check your phone's Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
Unable to make outgoing calls
• Make sure you have dialed a valid number and have pressed the
Call Key .
• For international calls, check the country and area codes.
• Make sure your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your service provider (credit,
SIM card valid, etc.).
• Make sure you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network).
• Check your subscription status with your service provider (credit,
SIM card valid, etc.).
• Make sure you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number does not appear when a call is
received
• Check that you have subscribed to this service with your service
provider.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.

13
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength .
• Make sure that the receiver, connector, or speaker on your phone
is clean.
I am unable to use the features described in the manual
• Check with your service provider to make sure that your
subscription includes this service.
• Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files
or save the files in the phone contacts.
My callers are unable to leave messages on my voicemail
• Contact your service provider to check service availability.
I cannot access my voicemail
• Make sure your service provider's voicemail number is correctly
entered in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your phone memory availability as it might be full.
• Contact your service provider to check service availability and check
MMS parameters.
• Verify the server center number or your MMS profile with your
service provider.
• The server center may be swamped, try again later.
SIM card PIN locked
• Contact your service provider to obtain the PUK code (Personal
Unblocking Key).
I am unable to download new files
• Make sure there is sufficient phone memory for your download.
• Check your subscription status with your service provider.
The phone cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your phone is visible
to other users.

14
• Make sure that the two phones are within Bluetooth’s detection
range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum 3.2
hours).
• After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain
an exact indication.
• Switch off the backlight upon request.
• Extend the email auto-check interval for as long as possible.
• Exit background-running applications if they are not being used
for a long time.
• Deactivate Bluetooth,Wi-Fi, or GPS when not in use.
The phone will become warm following prolonged calls,
game playing, internet surfing or running other complex
applications�
• This heating is a normal consequence of the CPU handling excessive
data. Ending above actions will make your phone return to normal
temperatures.

Alcatel is a trademark of Nokia used under license by TCL
Communication Technology Holdings Limited.
GO FLIP is a trademark of TCL Communication Technology
Holdings Limited.
© 2019 TCT Mobile Limited.
All rights reserved.
TCL Communication Technology Holdings Limited reserves
the right to alter material
or technical specification without prior notice.
All "Signature" ringtones embedded in this phone have been
composed, arranged, and mixed by NU TROPIC (Amar Kabouche).