Accessline DPS FLEX User manual

AccessLine Communications
Owner’s Manual AccessLine 8-23-11
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Owner’s Manual V.1.1
ACC 1068- PUG

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Owner’s Manual AccessLine 8-23-11
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Table of Contents
1Introduction......................................................................... 7
Conformance ......................................................................... 7
Important Safety instructions ................................................ 7
FCC Information..................................................................... 9
Using this Document........................................................... 16
Basic Requirements............................................................ 16
2Getting to know your DPS FLEX system....................... 17
Before you Begin Your Installation..................................... 17
Assigning Extension Numbers and Phone
Numbers to Phones......................................................... 20
Installing your DPS FLEX Phone System...................... 21
3........................................................................................................... 21
Installing the Optional Base Unit......................................... 21
Connecting a Fax Machine to the Optional Base
Unit.................................................................................... 22
Connecting your Existing Phone Line(s)............................ 22
Front Panel........................................................................... 23
Installing Desk Phones........................................................ 24
Setting up the Stand............................................................ 27
Wall-mounting a Desk Phone............................................. 28
Installing Cordless Phones.................................................. 29
Connecting the Cordless Transmitter:........................ 29
Setting up the Cordless Phones.................................. 30
Registering Cordless Phones:..................................... 32
Installing a Fax Adapter....................................................... 33
Activating the Service.......................................................... 34
3. Using Your DPS FLEX phone system............................ 36
System Description.............................................................. 36
Getting Started..................................................................... 36
Desk Phone.......................................................................... 36
Introduction to your Desk Phone.................................36
Using the Desk Phone display..................................... 37
Navigate in the Menu................................................... 38

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Using the Speakerphone Key...................................... 39
Using the Mute Key...................................................... 40
The Ringing / MessageWaiting Light:........................ 40
Using the Function Keys.............................................. 41
Desk Phone–Basic Call Features...................................... 42
Answering a call............................................................ 42
Placing a call.................................................................42
Handling Multiple Calls................................................. 43
Answering a secondcall.............................................. 43
Placing a second call.................................................... 43
Call Hold........................................................................ 44
Call Transfer.................................................................. 44
Call Park........................................................................ 46
Paging (Intercom)......................................................... 47
Forwarding Incoming Calls.......................................... 48
Enable Forward All Calls on Your Phone................... 48
Cancel Forward All Calls on Your Phone................... 48
Conference Calls.......................................................... 49
Using your Desk Phone with a headset...................... 49
Using Voicemail................................................................... 50
Setting up the voicemail box for thefirst time............. 50
Retrieving messages from your Desk Phone............. 50
Retrieving messages when you are away from
the office .................................................................... 51
Returning a Call............................................................ 51
Change your Voicemail PIN......................................... 51
Record a Personal Greeting via the Phone................ 52
Forward Voicemail Messages via the Phone............. 52
Logging into your Voicemail Box via the Web............ 52
Retrieving messages via the Web............................... 53
Forward Voicemail Messages via theWeb................ 53
To Create a Voicemail Group...................................... 55
Change the Number of Rings Before
Voicemail Picks Up................................................... 57
Additional Call Features...................................................... 57
Redial............................................................................. 57
Mute............................................................................... 57

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Call Log (Call Record).................................................. 57
Speed Dial list............................................................... 58
Personal Phone Book .................................................. 59
Auto Answer.................................................................. 60
Caller Blocking.............................................................. 60
Distinctive Ringing........................................................ 61
Inbound Caller ID.......................................................... 61
Extension Set-Up options.................................................... 62
Do Not Disturb .............................................................. 62
Additional Volume Adjustments................................... 62
Using a Fax Machine........................................................... 63
4. Cordless Phones.............................................................. 64
Introduction........................................................................... 64
Cordless Phone Features............................................ 64
Getting Started..................................................................... 65
Cordless Phone Key Descriptions...................................... 68
Idle Mode Options ........................................................ 70
Cordless Phone Main Menu........................................ 70
Using the Volume Control............................................ 72
Using the Speakerphone............................................. 72
Locking/Unlocking the Keypad.................................... 72
Making and Answering Calls .............................................. 72
Placing a call.................................................................72
Paging (Intercom)......................................................... 73
Initiating a Page............................................................ 73
Calling a Contact .......................................................... 73
Calling from the Call Log.............................................. 73
Calling Using Redial..................................................... 74
Calling Using Speed dial.............................................. 74
Answering Calls............................................................ 74
Answering a Call........................................................... 74
Answering a Call on the Speaker Phone.................... 74
Auto Answer Mode....................................................... 74
Any Key Answer Mode................................................. 75
Caller ID......................................................................... 75
Handling Calls...................................................................... 75

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Placing a Call on Hold.................................................. 76
Receiving a Second Call.............................................. 76
Swapping Calls............................................................. 76
Conferencing Calls....................................................... 77
Calling with a Call on Hold........................................... 77
Transferring Calls ......................................................... 77
Blind Transferring to another Cordless Phone
or Desk Phone .......................................................... 77
Blind Transferring to another phone number:............. 78
Blind Transferring to a Contacts List Number: ........... 78
Parking a Call................................................................ 79
Muting/Unmuting a Call................................................ 79
Ending Calls.................................................................. 79
Voicemail.............................................................................. 79
Setting up the voicemail box for thefirst time............. 80
Retrieving messages from your Cordless
Phone......................................................................... 80
Call Forwarding.................................................................... 81
Unconditional Call Forwarding............................................ 81
Configuring Unconditional Call Forwarding................ 81
Busy Call Forwarding.......................................................... 82
Configuring Busy Call Forwarding............................... 82
No Answer Call Forwarding................................................ 82
Configuring No Answer Call Forwarding..................... 82
Customizing Your Cordless Phone.................................... 83
Entering Text, Numbers, and Symbols....................... 83
Text Input Modes.......................................................... 83
Input Characters:.......................................................... 83
Input Symbols............................................................... 84
Time/Date and Time Zone........................................... 84
Temporarily Changing Time Zone............................... 84
Setting Do Not Disturb.................................................. 85
Setting Call Waiting...................................................... 85
Setting Audio........................................................................ 86
Changing the Ringer Melody....................................... 86
Changing the Ringer Volume...................................... 86
Changing the Message Tone...................................... 86

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Changing the Keypad Sound....................................... 87
Changing Advisory Tones............................................ 87
Enabling/Disabling Silent Mode................................... 87
Managing Contacts.............................................................. 88
Contacts List .................................................................88
Adding a Contact.......................................................... 88
Editing a Contact .......................................................... 89
Deleting a Contact........................................................ 89
Deleting All Contacts.................................................... 90
Changing the Default Number for a Contact.............. 90
Creating a Speed dialfor a Contact............................ 90
Groups of Contacts....................................................... 91
Creating a Contact Group............................................ 91
Adding a Contact to a Group....................................... 91
Call Log................................................................................. 92
Viewing Entries in the Call Log.................................... 92
Resetting the Cordless Transmitter.................................... 93
4Administrator Functions................................................... 93
Making Changes through a Desk Phone........................... 93
Changing the Desk Phone Administrator
Password................................................................... 94
Phone Lock/Unlock ...................................................... 94
Making Changes through theWeb-based Admin
Portal................................................................................. 95
Logging In...................................................................... 96
Viewing a List of your Phone Numbers and
Extensions.................................................................97
Moving a Stand Alone Phone...................................... 98
Moving a Shared Line Phone...................................... 99
Changing the Extension Number of a Phone...........100
Changing the Display Name of a Phone ..................101
Changing the Time Zone of a Phone........................101
Changing the Outbound Caller ID of a Phone..........102
Changing the Failover Routing of a Phone...............103
Viewing Call History for a Phone...............................103
Admin Portal Additional Features:.............................104

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1 Introduction
Congratulations on purchasing the AccessLine DPSFLEX phone
system and service. You will now be able to share your phone
connection between fixed & wireless handsets and across multiple
locations using the latest in „Voice over IP‟ services.
This User Guide will show you howto setup and use your new DPS
FLEX phone system and service.
IMPORTANT SAFETY AND CONFORMANCE
INFORMATION FOR IP PBX BASE UNIT AND
DESKPHONES
Conformance
This equipment is designed for use in the United States.
This equipment complies with the following standards:
FCC Part 15, Subparts B, C, D
FCC Part 68
UL60950
Analog extension ports: TNV3
CO port: TNV3
ADSL port: TNV3
Power fail port TNV3
LAN/WAN ports SELV
ImportantSafetyinstructions
The following safety information is reprinted from IEC60950.
When using your telephone equipment, basic safety
precautions should always be followed to reduce the risk of fire,
electric shock, and injuryto persons, including the following:
Read and understand allinstructions.
Follow all warnings and instructions marked on the product.
Unplug this product from the wall outlet before cleaning. Do not
use liquid cleaners or aerosolcleaners. Use a damp cloth for
cleaning.
Do not use this product near water (for example, in a wet
basement).
Do not place this product on an unstable cart, stand, or table.
The product can fall, causing serious damage to the product.
Slots and openings in the cabinet and the back or bottom are
provided for ventilation, to protect it from overheating; these
openings must not be blocked or covered. This product should

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never be placed near or over a radiator or heat register. This
product should not be placed in a built-in installation unless
proper ventilation is provided.
This product should be operated onlyfrom the type of power
source indicated in the manual. If you are not sure of the type
of power source to your building, consult your dealer or local
Power Company.
The power socket outlet must be located near the product and
must be easily accessible to allow plugging/unplugging.
Do not allow anything to rest on the power cord. Do not locate
this product where persons walking on it will abuse the cord.
Do not use an extension cord with this product‟s AC power
cord. The AC outlet for this product should not be used for any
other electrical equipment.
Never push objects of anykind into this product through cabinet
slots as they can touch dangerous voltage points orshort out
parts that could result in a risk of fire or electric shock. Never
spill liquid of any kind on the product.
To reduce therisk of electric shock, do not disassemble this
product, but take it to a qualified serviceman when some
service or repair work is required.Opening or removing covers
can expose you to dangerous voltages or other risks. Incorrect
re-assemblycan cause electric shock when the product is
subsequently used.
Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
- When the power supplycord or plug is damaged or frayed.
- If liquid has beenspilled into the product.
- If the product has been exposed to rain or water.
- If the product does not operate normallyby following the
operating instructions.
-Adjust only those controls that are covered bythe operating
instructions because improper adjustment of other controls can
result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
- If the product has been dropped or the cabinet has been
damaged.
- If the product exhibits a distinct change in performance.
Avoid using a telephone during an electricalstorm. There can
be a remote risk of electric shock from lightning.
Do not use the telephone to report a gas leak in the vicinityof
the leak.
CAUTION
Use only 26 AWG line cord or larger for
Central Office line connections.

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FCCInformation
This equipment complies with Part 68 of the FCC rules and the
requirements adopted by ACTA.
A FCC compliant telephone cord and modular plug is provided with
this equipment. This equipment is designed to be connected to the
telephone network or premises wiring using a compatible modular
jack that is Part 68 compliant. See Installation Instructions for
details.
The REN is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone
line may result in the devices not ringing in response to an incoming
call. Typically, the sum of RENs should not exceed five(5.0). To be
certain of the number of devices that may be connected to a line (as
determined by the total RENs) contact the local Telephone
Company.
If this system causes harm to the telephone network, the telephone
company will notify you in advance that temporarydiscontinuance
of service may be required. But if advance notice isn't practical, the
Telephone Company will notifythe customer as soon as possible.
Also, you will be advised of your right to file a complaint with the
FCC if you believe it is necessary.
The Telephone Company may make changes to it's facilities,
equipment, operations or procedures that could affect the operation
of the equipment. If this happens the Telephone Companywill
provide advance notice so you can make the necessary
modifications to maintain uninterrupted service.
If the equipment is causing harm to the telephone network,the
Telephone Company mayrequest that you disconnect the
equipment until the problem is resolved.
Connection to partylineservice issubject to state tariffs. (Contact
the state public utility commission, public service commission or
corporation commission for information.)
This equipment is hearing aid compatible.
Customer Owned Coin/Credit Card Phones
To complywith state tariffs, the Telephone Company must be given
notification prior to connection. In some states, the state public utility
commission, public service commission or corporation commission
must give prior approval of connection.
Data Equipment
The table belowshows which jacks are associated with which
modes of operation:
Mode of Operation
USOC Jack
Permissive
RJ11C
Systems
Facility Interface Codes (FIC), Service Order Codes (SOC), USOC
Jack Codes and Ringer Equivalence Numbers (REN) are shown in
the table below for each port where applicable:

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Port
FIC
SOC
USOC
REN
Line 1
02LS2
9.0Y
RJ11C
0.1B
Line 2
02LS2
9.0Y
RJ11C
0.1B
Line 3
02LS2
9.0Y
RJ11C
0.1B
Phone
02LS2
9.0Y
RJ11C
0.1B
Automatic Dialers
WHEN PROGRAMMING EMERGENCY NUMBERS AND (OR)
MAKING TEST CALLS TO EMERGENCY NUMBERS:
1. Remain on the line and brieflyexplain to the dispatcher the
reason for the call.
2. Perform such activities in the off-peak hours, such as early
morning or late evenings.
Toll Restriction and Least Cost Routing Equipment
The software contained in DPS FLEX phone system to allow user
access to the network must be upgraded to recognize newly
established network area codes and exchange codes as theyare
placed into service.
Failure to upgrade the premises systems or peripheral equipment to
recognize the new codes as they are established will restrict the
customer and the customer's employees from gaining access to the
network and to these codes.
Equal Access Requirements
This equipment is capable of providing users access to interstate
providers of operator services through the use of access codes.
Modification of this equipment by call aggregators to block access
dialing codes is a violation of the Telephone Operator Consumers
Act of 1990.
Electrical Safety Advisory
It is stronglysuggested that an AC surge arrestor be installed in the
AC outlet to which this equipment is connected.
Radio Interference
This device complies with Part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) this device may not
cause harmful interference, and (2) this device must accept any
interference received, including interference that maycause
undesired operation.
This equipment has been tested and found to complywith the limits
for a Class B digital device, pursuant to Part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against
harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energyand, if not
installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or
television reception, whichcan be determined by turning the
equipment off and on, the user is encouraged to try tocorrect the
interference by one or more of the following measures: