Alcatel-Lucent 4059EE User manual

4059EE –R1.5
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User guide
8AL90608USAD ed01
March 2014

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAD Ed01
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Table of Contents
4059EE Operator application ...................................................................................................................5
1Introduction ......................................................................................................................................6
2Start the operator ..............................................................................................................................7
2.1 Operator startup........................................................................................................................8
3Overview ..........................................................................................................................................9
3.1 Call handling windows ...........................................................................................................13
3.1.1 Call handling image........................................................................................................15
3.1.2 Call alert window............................................................................................................17
3.2 Status bar ................................................................................................................................18
3.3 Keyboard layout .....................................................................................................................24
3.3.1 Standard keyboard..........................................................................................................24
3.3.2 Alcatel-Lucent USB Keyboard.......................................................................................26
3.3.3 General keys ...................................................................................................................28
3.3.4 Call handling...................................................................................................................28
3.3.5 Call list keys ...................................................................................................................29
3.3.6 S-Keys ............................................................................................................................30
3.3.7 F-Keys ............................................................................................................................30
3.3.8 Audio keys......................................................................................................................31
3.3.9 Other keys.......................................................................................................................31
3.4 Busy Lamp Field ....................................................................................................................32
3.4.1 BLF configuration popup menu......................................................................................33
3.4.1.1 Add item dialog.....................................................................................................35
3.4.1.2 Add multiple items................................................................................................36
3.4.1.3 Add new tab dialog ...............................................................................................37
3.4.1.4 Rename tab dialog.................................................................................................38
3.4.1.5 Import items dialog ...............................................................................................39
3.4.1.6 Export items dialog ...............................................................................................40
3.4.2 BLF item popup menu....................................................................................................41
3.4.2.1 Rename item dialog...............................................................................................42
3.4.2.2 Confirm BLF item removal dialog........................................................................43
3.5 Text messages window...........................................................................................................44
3.6 Guide window.........................................................................................................................46
3.6.1 Guide mode tree view menu...........................................................................................48
3.6.1.1 Guide.....................................................................................................................50
3.6.1.2 Auto answer ..........................................................................................................52
3.6.1.3 Auto transfer .........................................................................................................53
3.6.1.4 Auto record ...........................................................................................................54
3.6.1.5 Program melody....................................................................................................55
3.6.1.6 Ringing type..........................................................................................................57
3.6.1.7 Language...............................................................................................................58
3.7 Service window ......................................................................................................................59
3.7.1 Service mode tree view window.....................................................................................61
3.7.1.1 Service...................................................................................................................65
3.7.1.2 Counter..................................................................................................................67
3.7.1.3 Financial report .....................................................................................................69
3.7.1.4 Monitoring options................................................................................................70
3.7.1.5 Cost threshold .......................................................................................................72
3.7.1.6 Duration threshold.................................................................................................73
3.7.1.7 Monitoring user list...............................................................................................74
3.7.1.8 Traffic state ...........................................................................................................75
3.7.1.9 Traffic threshold....................................................................................................76
3.7.1.10 Group status ..........................................................................................................77
3.7.1.11 Entities status ........................................................................................................78
3.7.1.12 System...................................................................................................................80

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3.7.1.13 Subscriber..............................................................................................................81
3.7.1.13.1 Subscriber services window .............................................................................83
3.7.1.14 Whom....................................................................................................................84
3.7.1.15 PARI .....................................................................................................................85
3.7.1.16 DECT installation..................................................................................................86
3.7.1.17 Registration ...........................................................................................................88
3.7.1.18 Deregistration........................................................................................................89
3.7.1.19 DECT user modification .......................................................................................91
3.7.1.20 Expired DECT visitors..........................................................................................93
3.7.1.21 Bundle reservation ................................................................................................94
3.7.1.22 Bundle auto reservation.........................................................................................95
3.7.1.23 Direct outward dialing...........................................................................................96
3.7.1.24 Out of service trunk(s) ..........................................................................................97
4Application menu ...........................................................................................................................98
4.1 File..........................................................................................................................................98
4.1.1 Sign on............................................................................................................................98
4.1.2 Sign off ...........................................................................................................................98
4.1.3 Exit .................................................................................................................................99
4.2 Settings ...................................................................................................................................99
4.2.1 System settings .............................................................................................................100
4.2.1.1 Call handling setting dialog.................................................................................100
4.2.1.2 Application Settings dialog.................................................................................101
4.2.1.3 Alcatel-Lucent OXE settings dialog....................................................................103
4.2.2 More settings ................................................................................................................106
4.2.2.1 Application settings.............................................................................................106
4.2.2.1.1 Language........................................................................................................106
4.2.2.1.2 Keyboard shortcuts.........................................................................................107
4.2.2.1.2.1 Keyboard shortcuts window........................................................................107
4.2.2.1.2.2 Load keyboard schema window ..................................................................110
4.2.2.1.2.2.1 The load keyboard schema open window.............................................112
4.2.2.1.2.3 Save keyboard schema window...................................................................114
4.2.2.1.2.3.1 The save keyboard schema save as window.........................................116
4.2.2.1.2.4 Restore keyboard shotcuts...........................................................................118
4.2.2.1.3 Automatic startup ...........................................................................................118
4.2.2.1.4 Unified directory ............................................................................................119
4.2.2.1.4.1 General ........................................................................................................119
4.2.2.1.4.2 Messaging....................................................................................................121
4.2.2.1.5 Enable BLF ....................................................................................................124
4.2.2.1.6 Log level.........................................................................................................125
4.2.2.2 Integration window .............................................................................................125
4.2.2.3 ICS window.........................................................................................................127
4.2.2.4 OmniPCX Enterprise settings .............................................................................129
4.2.2.4.1 OmniPCX Enterprise Settings dialog.............................................................130
4.2.2.4.2 S-keys.............................................................................................................133
4.2.2.4.3 OpenTouch.....................................................................................................136
4.2.2.5 Presence handler..................................................................................................138
4.2.2.5.1 General ...........................................................................................................138
4.2.2.5.2 Presence Server ..............................................................................................139
4.2.2.6 LDAP directory...................................................................................................140
4.2.2.6.1 LDAP settings ................................................................................................140
4.2.2.6.1.1 Set base distinguished name........................................................................142
4.2.2.6.1.2 Attribute mapping........................................................................................143
4.2.2.6.1.3 Export LDAP Settings.................................................................................146
4.2.2.6.1.4 Import LDAP Settings.................................................................................148
4.2.3 Extensions window.......................................................................................................149
4.3 Personal directory.................................................................................................................151
4.3.1 Manage personal directory entries................................................................................151

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4.3.2 Edit personal directory..................................................................................................152
4.3.3 Import personal directory .............................................................................................152
4.3.4 Export personal directory .............................................................................................154
4.4 Help ......................................................................................................................................155
4.4.1 License Information window........................................................................................155
4.4.2 Logfile location.............................................................................................................156
4.4.3 About window ..............................................................................................................157
5Operation......................................................................................................................................159
5.1 Answering an incoming call .................................................................................................159
5.2 VIP calls ...............................................................................................................................160
5.3 Transfer a call.......................................................................................................................161
5.4 Blind transfer........................................................................................................................161
5.5 Transfer a parked call* .........................................................................................................162
5.6 Call-by-name ........................................................................................................................163
5.7 Placing a call to a busy internal user.....................................................................................163
5.7.1 Single-line or analog.....................................................................................................164
5.7.2 Multi-line......................................................................................................................165
5.8 Wrong number/Out of service ..............................................................................................166
5.9 Programmable keys ..............................................................................................................167
5.10 Closed phone ........................................................................................................................167
5.11 Break in ................................................................................................................................167
6LDAP Directory ...........................................................................................................................168
7Personal directory.........................................................................................................................170
8Phone lists.....................................................................................................................................171
9Directory LookUp ........................................................................................................................172
10 Search.......................................................................................................................................173
10.1 Combined search ..................................................................................................................173
10.2 Columns................................................................................................................................174
10.3 Hide grid...............................................................................................................................175
10.4 Send messages......................................................................................................................176
11 Calendar lookup........................................................................................................................178

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Attendant Console User Guide
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4059EE Operator application
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are
trademarks of Alcatel-Lucent. All other trademarks are the property of their
respective owners. The information presented is subject to change without
notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained
herein. Copyright© 2014 Alcatel-Lucent. All rights reserved.
Revision 2014-03

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Attendant Console User Guide
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1 Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent
OmniPCX Enterprise Communication Server.
The application is an expandable, high end interface with support for add-ons,
created to give the optimal overview, flexibility and control to the operator.
The application can use a standard keyboard or a dedicated Alcatel-Lucent USB
keyboard. The type of attached keyboard is automatically detected during the
application startup. The detected type of keyboard is shown by an icon in the status
bar.
Standard keyboard
Alcatel-Lucent USB keyboard
Throughout this manual the keyboard commands are shown of both keyboards and
are represented by its corresponding icon:
Standard keyboard
Alcatel-Lucent USB Keyboard

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2 Start the operator
You can start the operator application in one of the following ways:
From the desktop
In a standard installation of the application, a shortcut is created on you desktop. To
start the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE"
in the all programs folder.

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2.1 Operator startup
During the startup of the application the load progress is shown in the statusbar.
Day/Night
During the load process the sign on button is disabled.
PCX Connection indicator
Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise.
.

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3 Overview
Application title bar
The title bar shows the individual attendant call if it's defined in the Alcatel-
Lucent OmniPCX Enterprise. If no individual attendant call is created, the
attendant set directory number is shown.
Application menu
The menu gives access to sign on/off the operator, change application
settings, and a help menu where you can find information about the
application.
Call handling fields
The call handling field consists of two panes where the call information is
displayed with text and graphical symbols.

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The globe icon represents an external caller.
The phone set icon is shown for internal extensions.
There is overlay icons that visualize the status of the call with shape, color
and a symbol.
Input field
The input field is where the input data from the keyboard or clipboard is
shown.
Control bar
This is where you can swap between available views like call queues and
phone lists and unified directory.
Control pane
The control pane is a container for call queues, phone lists and extension
plugins.

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Call queues
The queue pane can have one of two different looks depending on the configuration
in the Alcatel-Lucent OmniPCX Enterprise.
It will display three queues if a "Call presentation/Common hold" Park key is
configured.
In lack of the Park key, the area is divided into two queues.
S-Key tool bar
There are six dynamic S-Keys available to the operator. The functions
associated with the keys depend on the status of the call in progress.
F-Key tool bar
The F-Keys enable you to access keys which have already been
programmed by
the system in management, such as: call presentation, common hold
etcetera.

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Status bar
The status bar is used to display and modify the status of the operator and
the Alcatel-Lucent OmniPCX Enterprise.
Busy Lamp Field
The busy lamp field display real time status of configured sets, trunk groups
and individual trunks.
Queue barometer
The queue barometer show the number of calls in three different states which
is also represented in color in the queue barometer.
First column: Incoming calls on hold (Normal / Green).
Second column: Average calls on hold (Medium / Yellow).
First column: Urgent calls on hold (Urgent / Red).

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3.1 Call handling windows
The call handling fields gives information of the calls with icons and text.
Call status
The call status is visualized by a combined image.
Call information

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Each window contains up to 6 rows of information;
Calling number & name including forward & association states
Entity
Device state
Call state
Call condition, characteristics and user data (i.e. forward to text info,
taxation...)
Plug in container (i.e. My Teamwork)
Left part
The first part is shown in the left field of the call handling window.
Right part
The second part is shown in the right field of the call handling window.

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3.1.1 Call handling image
External call
An external part is represented by a globe.

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Internal call
Internal parts are represented by a phone set.
Device state
The state of the device is represented by a symbol that is drawn on top of the
call state shape.
Call state
Call state is represented by one of this shapes.

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3.1.2 Call alert window
Answer button
Click this button to answer the call.
Call information
Information about the call.
Close button
Closes the window

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3.2 Status bar
The current status of the operator application can easily be read by the icons in the
status bar.
Operator status
Here you can change the status of the operator application. The status button
can have the following modes:
The operator is signed off and inactive (unplugged mode). Press the play
button to sign on the operartor.
The operator is signed on and active, press the stop button to sign off and
deactivate the operator.
Signed out by inactivity - the operator has automatically been set in
absent mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise.
Press the pause button to reactivate the operator.
PCX mode
This icon show the Alcatel-Lucent OmniPCX Enterprise status wich can be in
one of the following four modes:
Night service - Incoming call are routed according to the night routing
table.
Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the
incoming calls is routed to the active operators according to the day routing
table.

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Forward 1 - The incoming calls are routed according to the "Mode 1"
routing table.
Forward 2 - The incoming calls are routed according to the "Mode 2"
routing table.
Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX
Enterprise.
Hands free
Controls and displays the status of the hands free mode.
Hands free active.
Hands free disabled.
Press the button to toggle mode.
Mute
Controls and displays the status of the microphone.
Microphone active.
Muted.
Press the button to toggle mode.

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Loudspeaker
Controls and displays the status of the loudspeaker.
Speaker inactive.
Speaker active.
Press the button to toggle mode.
Loudspeaker volume
Displays the loudspeaker volume.
Min
Very low
Low
Normal
High
Max
Volume down
Press the button to lower the volume.
Volume up
Press the button to increase the volume.