Alcatel-Lucent 4059EE User manual

4059EE
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User guide
8AL90608USAA ed02

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
2
Table of Contents
4059EE Operator application ...................................................................................................................5
Introduction ..............................................................................................................................................6
Start the operator ......................................................................................................................................7
Operator startup........................................................................................................................................8
Overview ..................................................................................................................................................9
Call handling windows...........................................................................................................................13
Call handling image................................................................................................................................15
Call alert window ...................................................................................................................................17
Status bar................................................................................................................................................18
Keyboard layout .....................................................................................................................................23
Standard keyboard..................................................................................................................................24
General keys...........................................................................................................................................28
Call handling ..........................................................................................................................................29
Call list keys...........................................................................................................................................31
F-Keys ....................................................................................................................................................33
Audio keys..............................................................................................................................................34
Other keys...............................................................................................................................................34
Busy Lamp Field ....................................................................................................................................35
BLF configuration popup menu .............................................................................................................37
Add item dialog......................................................................................................................................39
Add new tab dialog.................................................................................................................................41
Rename tab dialog..................................................................................................................................42
Import items dialog.................................................................................................................................43
Export items dialog.................................................................................................................................45
BLF item popup menu............................................................................................................................46
Rename item dialog................................................................................................................................47
Confirm BLF item removal dialog.........................................................................................................48
Text messages window...........................................................................................................................49
Guide window ........................................................................................................................................51
Guide mode tree view menu...................................................................................................................53
Guide ......................................................................................................................................................55
Auto answer............................................................................................................................................57
Auto transfer...........................................................................................................................................58
Auto record.............................................................................................................................................59
Program melody .....................................................................................................................................60
Ringing type ...........................................................................................................................................62
Language ................................................................................................................................................64
Service window......................................................................................................................................66
Service mode tree view window.............................................................................................................68
Service....................................................................................................................................................72
Counter...................................................................................................................................................74
Financial report.......................................................................................................................................76
Monitoring options.................................................................................................................................77
Cost threshold.........................................................................................................................................79
Duration threshold..................................................................................................................................80
Monitoring user list ................................................................................................................................81
Traffic state.............................................................................................................................................82
Traffic threshold.....................................................................................................................................83
Group status............................................................................................................................................84
Entities status..........................................................................................................................................86
System ....................................................................................................................................................88
Subscriber...............................................................................................................................................89
Subscriber services window ...................................................................................................................91

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Whom.....................................................................................................................................................92
PARI.......................................................................................................................................................93
DECT installation...................................................................................................................................94
Registration ............................................................................................................................................96
Deregistration.........................................................................................................................................97
DECT user modification.........................................................................................................................99
Expired DECT visitors .........................................................................................................................101
Bundle reservation................................................................................................................................102
Bundle auto reservation........................................................................................................................103
Direct outward dialing..........................................................................................................................104
Out of service trunk(s)..........................................................................................................................105
Application menu .................................................................................................................................106
File........................................................................................................................................................107
Sign on..................................................................................................................................................108
Exit .......................................................................................................................................................110
Settings.................................................................................................................................................111
System settings.....................................................................................................................................112
Call handling setting dialog..................................................................................................................113
Application Settings dialog ..................................................................................................................114
Alcatel-Lucent OXE settings dialog.....................................................................................................116
More settings ........................................................................................................................................119
Application settings..............................................................................................................................120
Language ..............................................................................................................................................121
Keyboard shortcuts window.................................................................................................................123
Load keyboard schema window...........................................................................................................126
The load keyboard schema open window.............................................................................................128
Save keyboard schema window............................................................................................................130
The save keyboard schema save as window.........................................................................................132
Restore keyboard shotcuts....................................................................................................................134
Automatic startup .................................................................................................................................135
Enable BLF...........................................................................................................................................136
Log level...............................................................................................................................................137
Integration window...............................................................................................................................138
My Teamwork Settings window...........................................................................................................140
OmniPCX Enterprise settings...............................................................................................................143
OmniPCX Enterprise Settings dialog...................................................................................................144
Presence handler...................................................................................................................................147
Presence handler settings dialog...........................................................................................................148
Extensions window...............................................................................................................................149
Help......................................................................................................................................................151
License Information window................................................................................................................152
About window......................................................................................................................................154
Operation..............................................................................................................................................156
Answering an incoming call.................................................................................................................157
Transfer a call.......................................................................................................................................158
Call-by-name........................................................................................................................................159
Placing a call to a busy internal user ....................................................................................................160
Single-line or analog.............................................................................................................................161
Multi-line..............................................................................................................................................162
Wrong number/Out of service..............................................................................................................163
Programmed key...................................................................................................................................164
Closed phone........................................................................................................................................165
Break in ................................................................................................................................................166
LDAP Directory ...................................................................................................................................167
Personal directory.................................................................................................................................169
Phone lists.............................................................................................................................................170

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Attendant Console User Guide
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Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
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4059EE Operator application
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are
trademarks of Alcatel-Lucent. All other trademarks are the property of their
respective owners. The information presented is subject to change without
notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained
herein. Copyright© 2012 Alcatel-Lucent. All rights reserved.
Revision 2012-01

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Introduction
The Alcatel-Lucent 4059EE application is integrated with the Alcatel-Lucent
OmniPCX Enterprise Communication Server.
The application is an expandable, high end interface with support for add-ons,
created to give the optimal overview, flexibility and control to the operator.
The application can use a standard keyboard or a dedicated Alcatel-Lucent USB
keyboard. The type of attached keyboard is automatically detected during the
application startup. The detected type of keyboard is shown by an icon in the status
bar.
Standard keyboard
Alcatel-Lucent USB keyboard
Throughout this manual the keyboard commands are shown for both keyboards and
are represented by its corresponding icon:
Standard keyboard
Alcatel-Lucent USB Keyboard

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Start the operator
You can start the operator application in one of the following ways:
From the desktop
In a standard installation of the application, a shortcut is created on you desktop. To
start the application you can double click the shortcut icon.
From the start menu
The application is found in the folder named Alcatel-Lucent 4059EE under "4059EE"
in the all programs folder.

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Operator startup
During the startup of the application the load progress is shown in the statusbar.
Day/Night
During the load process the sign on button is disabled.
PCX Connection indicator
Indicates the connection state to the Alcatel-Lucent OmniPCX Enterprise.
Load progress bar
When the operator starts up it load language files from the Alcatel-Lucent
OmniPCX Enterprise. The progress bar visualizes the load process.

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Overview
Application title bar
The title bar shows the individual attendant call if it's defined in the Alcatel-
Lucent OmniPCX Enterprise. If no individual attendant call is created, the
attendant set directory number is shown.
Application menu
The menu give access to sign on/off the operator, change application
settings, and a help menu where you can find information about the
application.
Call handling fields
The call handling field consists of two panes where the call information is
displayed with text and graphical symbols.

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The globe icon represents an external caller.
The phone set icon is shown for internal extensions.
There is overlay icons that visualize the status of the call with shape, color
and a symbol.
Input field
The input field is where the input data from the keyboard or clipboard is
shown.
Control bar
This is where you can swap between available views like call queues and
phone lists etc.
Control pane
The control pane is a container for call queues, phone lists and extension
plugins.
Call queues
The queue pane can have one of two different looks depending on the configuration
in the Alcatel-Lucent OmniPCX Enterprise.

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It will display three queues if a "Call presentation/Common hold" Park key is
configured.
In lack of the Park key, the area is divided into two queues.
S-Key tool bar
There are six dynamic S-Keys available to the operator. The functions
associated with the keys depend on the status of the call in progress.
F-Key tool bar
The F-Keys enable you to access keys which have already been
programmed by
the system in management, such as: call presentation, common hold
etcetera.
Status bar
The status bar is used to display and modify the status of the operator and
the Alcatel-Lucent OmniPCX Enterprise.

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Busy Lamp Field
The busy lamp field display real time status for configured sets, trunk groups
and individual trunks.
Queue barometer
The queue barometer show the number of calls in three different states which
is also represented in color in the queue barometer.
First column: Incoming calls on hold (Normal / Green).
Second column: Average calls on hold (Medium / Yellow).
First column: Urgent calls on hold (Urgent / Red).

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Call handling windows
The call handling fields gives information of the calls with icons and text.
Call status
The call status is visualized by a combined image.
Call information
Each window contains up to 6 rows of information;
•Calling number & name including forward & association states
•Entity
•Device state
•Call state

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•Call condition, characteristics and user data (i.e. forward to text info,
taxation...)
•Plug in container (i.e. My Teamwork)
Left part
The first part is shown in the left field of the call handling window.
Right part
The second part is shown in the right field of the call handling window.

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Call handling image
External call
An external part is represented by a globe.
Internal call
Internal parts are represented by a phone set.

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Device state
The state of the device is represented by a symbol that is drawn on top of the
call state shape.
Call state
Call state is represented by one of this shapes.

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Call alert window
Answer button
Click this button to answer the call.
Call information
Information about the call.
Close button
Closes the window

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Status bar
The current status of the operator application can easily be read by the icons in the
status bar.
Operator status
Here you can change the status of the operator application. The status button
can have the following modes:
The operator is signed off and inactive (unplugged mode). Press the play
button to sign on the operartor.
The operator is signed on and active, press the stop button to sign off and
deactivate the operator.
Signed out by inactivity - the operator has automatically been set in absent
mode according to a timer in the Alcatel-Lucent OmniPCX Enterprise. Press
the pause button to reactivate the operator.
PCX mode
This icon show the Alcatel-Lucent OmniPCX Enterprise status witch can be in
one of the following four modes:
Night service - Incoming call are routed according to the night routing table.
Day service - The Alcatel-Lucent OmniPCX Enterprise is active and the

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incoming calls is routed to the active operators according to the day routing
table.
Forward 1 - The incoming calls are routed according to the "Mode 1"
routing table.
Forward 2 - The incoming calls are routed according to the "Mode 2"
routing table.
Note. The call distribution table is defined in the Alcatel-Lucent OmniPCX
Enterprise.
Hands free
Controls and displays the status of the hands free mode.
Hands free active.
Hands free disabled.
Press the button to toggle mode.
Mute
Controls and displays the status of the microphone.
Microphone active.
Muted.
Press the button to toggle mode.
Loudspeaker
Controls and displays the status of the loudspeaker.
Speaker inactive.
Speaker active.
Press the button to toggle mode.

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Loudspeaker volume
Displays the loudspeaker volume.
Very low
Low
Normal
High
Volume down
Press the button to lower the volume.
Volume up
Press the button to increase the volume.
Auto answer
Controls and displays the automatic answer status.
Automatic answer active.
Manual answer mode.
Press the button to toggle mode.
Auto transfer
Controls and displays the automatic transfer mode.
Automatic transfer active.
Manual transfer.
Press the button to toggle mode.