Alcatel-Lucent 4059EE User manual

4059EE
Alcatel-Lucent 4059 Extended Edition
Attendant Console
User guide
8AL90608USAA ed02

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
2
Table of Contents
4059EE Operator application ...................................................................................................................5
Introduction ..............................................................................................................................................6
Start the operator ......................................................................................................................................7
Operator startup........................................................................................................................................8
Overview ..................................................................................................................................................9
Call handling windows...........................................................................................................................13
Call handling image................................................................................................................................15
Call alert window ...................................................................................................................................17
Status bar................................................................................................................................................18
Keyboard layout .....................................................................................................................................23
Standard keyboard..................................................................................................................................24
General keys...........................................................................................................................................28
Call handling ..........................................................................................................................................29
Call list keys...........................................................................................................................................31
F-Keys ....................................................................................................................................................33
Audio keys..............................................................................................................................................34
Other keys...............................................................................................................................................34
Busy Lamp Field ....................................................................................................................................35
BLF configuration popup menu .............................................................................................................37
Add item dialog......................................................................................................................................39
Add new tab dialog.................................................................................................................................41
Rename tab dialog..................................................................................................................................42
Import items dialog.................................................................................................................................43
Export items dialog.................................................................................................................................45
BLF item popup menu............................................................................................................................46
Rename item dialog................................................................................................................................47
Confirm BLF item removal dialog.........................................................................................................48
Text messages window...........................................................................................................................49
Guide window ........................................................................................................................................51
Guide mode tree view menu...................................................................................................................53
Guide ......................................................................................................................................................55
Auto answer............................................................................................................................................57
Auto transfer...........................................................................................................................................58
Auto record.............................................................................................................................................59
Program melody .....................................................................................................................................60
Ringing type ...........................................................................................................................................62
Language ................................................................................................................................................64
Service window......................................................................................................................................66
Service mode tree view window.............................................................................................................68
Service....................................................................................................................................................72
Counter...................................................................................................................................................74
Financial report.......................................................................................................................................76
Monitoring options.................................................................................................................................77
Cost threshold.........................................................................................................................................79
Duration threshold..................................................................................................................................80
Monitoring user list ................................................................................................................................81
Traffic state.............................................................................................................................................82
Traffic threshold.....................................................................................................................................83
Group status............................................................................................................................................84
Entities status..........................................................................................................................................86
System ....................................................................................................................................................88
Subscriber...............................................................................................................................................89
Subscriber services window ...................................................................................................................91

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
3
Whom.....................................................................................................................................................92
PARI.......................................................................................................................................................93
DECT installation...................................................................................................................................94
Registration ............................................................................................................................................96
Deregistration.........................................................................................................................................97
DECT user modification.........................................................................................................................99
Expired DECT visitors .........................................................................................................................101
Bundle reservation................................................................................................................................102
Bundle auto reservation........................................................................................................................103
Direct outward dialing..........................................................................................................................104
Out of service trunk(s)..........................................................................................................................105
Application menu .................................................................................................................................106
File........................................................................................................................................................107
Sign on..................................................................................................................................................108
Exit .......................................................................................................................................................110
Settings.................................................................................................................................................111
System settings.....................................................................................................................................112
Call handling setting dialog..................................................................................................................113
Application Settings dialog ..................................................................................................................114
Alcatel-Lucent OXE settings dialog.....................................................................................................116
More settings ........................................................................................................................................119
Application settings..............................................................................................................................120
Language ..............................................................................................................................................121
Keyboard shortcuts window.................................................................................................................123
Load keyboard schema window...........................................................................................................126
The load keyboard schema open window.............................................................................................128
Save keyboard schema window............................................................................................................130
The save keyboard schema save as window.........................................................................................132
Restore keyboard shotcuts....................................................................................................................134
Automatic startup .................................................................................................................................135
Enable BLF...........................................................................................................................................136
Log level...............................................................................................................................................137
Integration window...............................................................................................................................138
My Teamwork Settings window...........................................................................................................140
OmniPCX Enterprise settings...............................................................................................................143
OmniPCX Enterprise Settings dialog...................................................................................................144
Presence handler...................................................................................................................................147
Presence handler settings dialog...........................................................................................................148
Extensions window...............................................................................................................................149
Help......................................................................................................................................................151
License Information window................................................................................................................152
About window......................................................................................................................................154
Operation..............................................................................................................................................156
Answering an incoming call.................................................................................................................157
Transfer a call.......................................................................................................................................158
Call-by-name........................................................................................................................................159
Placing a call to a busy internal user ....................................................................................................160
Single-line or analog.............................................................................................................................161
Multi-line..............................................................................................................................................162
Wrong number/Out of service..............................................................................................................163
Programmed key...................................................................................................................................164
Closed phone........................................................................................................................................165
Break in ................................................................................................................................................166
LDAP Directory ...................................................................................................................................167
Personal directory.................................................................................................................................169
Phone lists.............................................................................................................................................170

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
4

Alcatel-Lucent 4059 Extended Edition
Attendant Console User Guide
8AL90608USAA ed02
5
4059EE Operator application
Alcatel-Lucent, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are
trademarks of Alcatel-Lucent. All other trademarks are the property of their
respective owners. The information presented is subject to change without
notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained
herein. Copyright© 2012 Alcatel-Lucent. All rights reserved.
Revision 2012-01